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Winstar World Casino Hotel 여행 후기

2 out of 5
Winstar World Casino Hotel
21444 World Way Dr, Thackerville, OK

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 174개 이용 후기 중 74개" "
평점 8 - 좋아요. 174개 이용 후기 중 49개" "
평점 6 - 괜찮아요. 174개 이용 후기 중 30개" "
평점 4 - 별로예요. 174개 이용 후기 중 15개" "
평점 2 - 너무 별로예요. 174개 이용 후기 중 6개" "

8.6/10

청결 상태

8.4/10

직원 및 서비스

8.2/10

숙박 시설 상태 및 시설

이용 후기

10/10 - 훌륭해요

T 님, Tx

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Better to book through Expedia VS through casino
Nice hotel, very large. Lots to do! We went to see a UFC fight and had a lot of entertainment. The casino waitstaff does not serve drinks at machines as many other casino's do.

2/10 - 너무 별로예요

Julie 님, Texas

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very un-organized
We arrived at seven after booking our reservation two months or more in advance and receiving through Expedia that our room is been confirmed. I get to the front desk they do not have a reservation for me we stay in there for 30 minutes until manager comes over and push one button and we get a room. We get up to the room only to find a room still dirty bed unmade, used coffee cup on the desk, and dirty towels still in the bathroom. I called down to the front desk about this she said she could move us which we didn't have time to do or she have somebody come up and clean the room and she really appreciated our patience. I have used Expedia many times in the past to book hotels and never had an issue needless to say I will not be returning to this hotel.
Dirty bed
Used coffee cup
Dirty towels
More dirty towels

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Access to TV.
I came to participate Southwest Deaf Golf Association tournament, and only needed a room and cable access. To my disappointment, cable channels weren't caption compatiable, so my girlfriend and I ended up watching Netflix and Hulu. I talked to front desk TWICE! I was given green remote, still it didnt work. I did request replaced TV, all of your staff refused by continuiously telling technicain to fix the caption. It was a disgusting experience to be treated as a second class guests.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
was much needed spur of the moment trip fo us - hotel accomodations were great. Thinking about returning and staying an extra day to take advantage of additional hotel services.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Smoky
I guess I should've known that a hotel connected to a casino would've had the stench of stale smoke everywhere.

6/10 - 괜찮아요

carol

좋아요: 청결 상태, 직원 및 서비스
Skimpy on the amenities.
Therè weren't many amenities offered. No breakfast included. The in room coffee pot included only two cups of coffee and no tea. There weren't enough linens.

8/10 - 좋아요

Jim 님, Oklahoma City

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Winstar Hotel Experience
Overall we were pleased. That said there were several occasions when we asked questions of the staff and felt as though we were being quoted "corporate script" as opposed to treating us like the customer we wanted to be. Here are a couple examples: 1. The Cafe Arrived after the Johnny Mathis concert and asked to be seated. Hostess said we would have to wait until she retrieved the menus as there were many people just coming from the concert. After several minutes (there were no other guests in front of us), we still weren't seated...just standing, waiting while the 2 hostesses carried on a personal conversation...we asked for a mgr who very courteously seated us. After being seated, I did a quick survey and approx 65% of the tables were empty...which did not substantiate the reason we were told we had to wait. Once seated the service & food were very much up to expectations. 2. As we were checking out, we attempted to call the valet desk. We did this by pressing the "valet" button on the phone in the room. After a few rings, a voice answered, "front desk" . I explained I was attempting to call the valet desk....almost before I could complete that explanation I was told "valet doesn't take telephone requests" . Neither of these experiences would keep us from returning as the overall experience was fine. As someone who is in business with employees who deal with the public, it does however cause me to ask, " is the training a check the box endeavor that omits how the messa

6/10 - 괜찮아요

Ryan 님, Dallas, Tx

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Hotel rooms are nice but the casino...
I liked the hotel rooms and the staff were great, but the amount of smoke made it really uncomfortable to relax in the casino. And I know I am in a casino. It was tough to breathe at times. They need better filtration. I would not come back unless that changed. I have been to vegas and the casinos seem to have better filtration.

6/10 - 괜찮아요

M 님, Dallas

별로예요: 객실의 편안함
Typical Indian casino hotel
Rooms were lacking in luxury or comfort. Beds were horrible amd bathrooms were less than desirable. All visual appealing but lack of service, comfort, cleanliness, and elegance in this property. It's all for looks but nothing like you will find in the real luxuries of Las Vegas. Table games require .50 donation per hand. It's an inconvenience. It is the world casino of penny slots. I can't believe the number of penny slots. Poker room is very soft. Not much skill needed to make a few bucks there. That was a good thing. Casino was a little too big. Bring your walking shoes. The "cities" were not much different from one another. Boring site seeing as you walk around. Save your $ and go to Vegas.

4/10 - 별로예요

valena 님, tx

별로예요: 객실의 편안함
over priced for what you received
this experience was very disappointing, we arrived wanting to use a pool, hot tub, or sauna to unwind before dinner and gambling only to find that they were closed for the season; and there was no in door facilities.Our room had no bottled water available. we than tried to their night club and was charge a large entrance fee even as hotel guests to find ourselves as the only two people in the entire club. after that we just gave up and gambled

8/10 - 좋아요

Mardi 님, San Antonio, TX

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not really for children
The hotel was nice and clean, the staff was professional. For New Years Eve, there were quite a few children with not much to do. There were quite a few bored, unsupervised children in the hotel and casino

10/10 - 훌륭해요

BabyBoomerBobby 님, Grapevine, TX

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great after Christmas outing
We really enjoyed our first stay at the Winstar. Everything was excellent. We will return before next Christmas.

2/10 - 너무 별로예요

Bennie 님, Dallas

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
smoke, food, customer service,
smell of smoke everywhere except our room. made it impossible to venture out, due to my asthma. upon arrival agent was telling another guest hotel was smoke free? restaurant food at the el fennix restaurant was awful cold soup taste like water added right out the can queso was tasteless and cold customer service very lacking from wait staff we waited 15 minutes for water. server gave us food no napkins or silverware. other guest complained of dirty silverware with food still on them, ugh. we tried the terrace cafe service was awful and at the time we were only 2 of the 5 people in the place around 9: 30 pm. we were disappointed to say the least.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Great trip
Took my wife and her family this pass weekend had a great time, but there were some down falls. Could of been because of the Christmas holidays but the bathrooms were very dirty and alot of the trash can were over flowing had to walk around to find a place to find a trash can... People sitting down at games and not playing... But other then that everything else was good. From the moment we checked in to the point i went to sleep. The rooms were clean, beds were nice, bathroom in the room was clean...

10/10 - 훌륭해요

Freddie 님, Garland, Texas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everyone was Nice
The rooms were really nice...The staff was friendly...The check in was fast & the check out was even faster....check out in the room was nice too...

8/10 - 좋아요

chugs 님, Texas

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Roll out of bed to the show or casino...
The view from the room immediately relaxed us.. The beds were comfortable and the room clean.. A refrigerator would be nice if staying any length of time.. There was a line at checkin, but it moved quickly.. We had a burger in the Casino that was one of the best I have eaten...

8/10 - 좋아요

Nora 님, Freericksburg,Tx

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Standard hotel rom
These rooms are pricey for just a standard hotel room. There was not a hair dryer or mini frig in our room even though it was suppose to be. The pillows were awesome, very comfortable and lots of them.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Concert
Dwight Yoakum and his band are awesome!! The seating, however, was too crowded and HARD. A lot of the audience wasn't young, and we paid the price in comfort! The concert was FABULOUS!!!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay
We loved that we didn't have to leave the hotel to get to the casino!

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
over priced for the quality. stayed at a lot better for a lot less price.

6/10 - 괜찮아요

Texas Lookout

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Connected to Casino
WinStar casino is indeed large. Winter Hotel is attached to casino. There are No Complementary Drinks/Food in Casino, so have your wallet ready. There are no refrigerators in rooms. There is an iron/hairdryer and Safe though. The Casino and Hotel which are joined together are remote!!! Once your there the food choices are almost null. Check out Food choices before arriving. The Buffet on site is expensive and I rate it a 5. Seniors eat free on Wednesday's. The "Grill Restaurant" Saturdays and Sundays have a prime rib breakfast buffet and rate it a 8. Coffee in the mornings will run you $4.00 a cup. Casino is nice with plenty of machines however payouts are rare and minimal. Two separate areas for table gambling. When you arrive in casino get familiar with it by walking on the right side completely around before you start gambing. Enjoy and have Fun we did !

4/10 - 별로예요

dissapointed

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Not what I expected
When you spend as much as we did in a hotel room it would be nice to have a nicer room. The casino is beautiful but it's just a regular hotel 2 star hotel with 4 star pricing

8/10 - 좋아요

G&B 님, Texas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Went to the Smokey Robinson concert.
Terrific concert, enjoyed our stay. Rooms are clean and pleasing.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
the lady who helped us check in was very nice
The room was very nice, The only weird thing was the description of the room on the internet was abbreviated so much we couldn't figure out what they were. for example: Ihotelier Gds Rate Ada Queen Custom Bed Flt Scrn Complimentary Hspd Adj With Casino. We ended up picking a room for handicap but the nice lady changed us out of it so someone else could use it

10/10 - 훌륭해요

Brian 님, Dallas Area

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent Hotel
Arrived at the hotel entrance to find very efficient, professional and friendly valet parking attendants. Valet parking is free and welcomed. The check in process was swift and the staff very friendly. The room was exceptional, extremely clean, very modern and very comfortable. It was a great place to stay and a good price.

6/10 - 괜찮아요

Ross 님, Waco , TX

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
"THE ROOM"
Towels were like cardboard. no ice bucket or glasses to use

10/10 - 훌륭해요

karen 님, mn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Gorgeous
Every thing was very nice and easy to find our way around. We had a excellent meal at the restaurant. The service there was very friendly and the restaurant was beautifully decorated . We will be back.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
They allowed an early check-in. Very nice people and very nice accommodations.

8/10 - 좋아요

Pam 님, Austin TX

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Convenient tower location for all amenities
Being a non smoker I was grateful for nonsmoking room and lobby areas but the cig smoke is almost overwhelming in the casino and drifts into the eateries off the casino floor Drink at the Ace bar and eat at the Cafe Terrace when you want to breathe. All staff friendly and helpful. Slots are sophisticated auto spins with lots of bells and graphics. Wish they had an old farts slot room with simple Blazing Seven side pulls and buckets of coins.......also put in a couple of "Caesar Head" Rewards machines like Vegas Caesar's.... LOVE THE NEW KENO ROOM!!! I will be back!!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel for a casino. Comfortable, clean, and people were nice. If only you could win at the casino as well.

8/10 - 좋아요

El 님, Fort Worth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great to be near the casino.
All that was lacking was a blow dryer for my hair. Both people in our party could come & go as we pleased...to our room or in the casino!

10/10 - 훌륭해요

Dianna Carter 님, OKC, OK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fun place to stay. Very nice experience
We attended the Jim Gaffigan Show. It was a great weekend getaway. Enjoyed the show and they venue!
One of the pools
Casino walkway

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel rooms are great but the food was terrible check in time not until 4 so we started gambling early

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our hotel whenever in Dallas
We love this hotel, have stayed here often. However, considering our reservations were made months ago, we were disappointed in room size this time, was more suitable for one person. Otherwise pleasant stay and still our preference when in Dallas.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
was placed in a handicap room next to the elevators was not happy with all the noise service could have been better was fair at best

8/10 - 좋아요

Jeff 님, texas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice view overlooking pool.
Only problem water was shut off for about 2 hours after check in.

6/10 - 괜찮아요

ritha 님, oklahpma city

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Nice casino horrible roomr
Horrible room try again this coming weekend. Will give another chance this weekend

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice
Had a great experience. They did however forget to bring me some coffee but that could have been a top floor problem. Lord knows the struggle to get to the 19th floor

10/10 - 훌륭해요

Edgar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice hotel, clean, beautiful facilities!!!
It was a short stay but the facilities are excellent, the employees are very friendly and food is great!!!

10/10 - 훌륭해요

Team Sozee 님, Terrell, TX

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel
Nice hotel. It's attached to the casino so it's very convenient. The only thing missing is the room we were in did not have a mini fridge and microwave.

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스
It was ok...nothing special. Not somewhere I care to visit again.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful Rooms.. Very Clean Hotel .. Great, Friendly Staff !!

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Visit off-season for better service
The hotel appeared to be at capacity. The staff was nice, but overwhelmed. I had to wait in lines for service everywhere. At dinner, I waited an hour for my appetizer, then the food arrived at the same time as the appetizer. For breakfast, there was only 1 hostess and she took about 3-4 minutes to seat each guest before returning to the hostess station. Once seated, I watched her stroll leisurely through the restaurant talking to waitresses, etc., while a long line formed at the hostess station. I wondered where the restaurant manager was.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great fun for adults and kids
Stayed one night had amazing pool. Took kids to pool during day and took turns goin to casino. At night took kids around outside of casino to see it lit up and then took them for walk inside casino. Lots of neat things and for the kids to see. They had lots of fun and so did we.

10/10 - 훌륭해요

love to travel 님, F

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Mixed feelings
This is a very nice hotel. Overall it's well kept and being attached to the casino is a plus for some. You must have a resevation if you don't have a players card as they will turn you away. Expedia came through for us though and confirmed a room.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Nice with lots amenities But pool staff needs work
Hotel is very nice and has lots of amenities. Front desk and valets are pleasant. Spent the day at the pool which was a mistake. Pool was dirty the two hours we were there and no one made any attempt to keep it up. We sat arounf empty glasses, beer bottles and even food containers. Staffed seemed more concerned with socializing and when you got up to get a drink at the bar, the girls were rude and VERY pretentious. Made no attmepy at small talk or even a thank you but seemed annoyed we interrupted their conversation. Hotel lost out on a bigger bar tab from us a least.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
good. nice room. clean.This is all I want to write about this experience. So now just take the review.

10/10 - 훌륭해요

AG 님, Arlington, TX

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
Great escape for my husband and I. Perfect July 4th weekend. Food/pool party/casino/club/happy hour bars/live entertainment, all in 1. Will do again!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overall experience was great! The pool is awesome and definitely worth checking out.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place to stay room was nice and cool bell hop was very informative restraints were great ready to go back