Thank you for choosing our hotel for your stay. I am disappointed to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing a good experience. Sincerely, General Manager

Dear Dahlia, We are delighted you enjoyed your stay at Extended Stay America! Our convenient location, clean rooms, and comfortable beds aim to provide a pleasant experience for all our guests. Thank you for recognizing the friendliness of our staff. We appreciate your feedback and hope to welcome you back for another enjoyable stay soon!Sincerely,Hotel Management

Dear Patricia, Thank you for sharing your experience. We're pleased that the room met your basic needs. However, we apologize for any inconvenience caused by the odor. Your feedback is essential, and we'll address this with our housekeeping team to ensure thorough cleaning. We appreciate your understanding and hope to welcome you back in the future, offering an even more comfortable stay at our property.Sincerely,Hotel Management

Dear Kenneth, Thank you for sharing your positive thoughts about Extended Stay America! We're delighted that you enjoyed both our location and your stay with us. Your satisfaction is our priority, and we look forward to welcoming you back for another great experience in the future. We appreciate your kind feedback!Sincerely,Hotel Management

Dear Catrina, We sincerely apologize for the subpar experience you had during your stay. Your feedback is deeply concerning, and we appreciate you bringing it to our attention. We will be investigating the issues raised, particularly those regarding staff behavior and the condition of the facilities. Please rest assured that corrective measures will be taken to address these issues. Your observations are invaluable, and we apologize for any inconvenience caused. We hope you might reconsider in the future, giving us the opportunity to provide you with the high-quality experience that you rightfully expect and deserve.Sincerely,Hotel Management

Dear Tim, Thank you for your review. We apologize for the issues with low water pressure and any inconvenience in your suite. We work hard to make every guest's stay a pleasant, seamless experience; therefore, we regret not meeting these expectations. Thank you for bringing this to our attention. We have shared this feedback with our maintenance team and are very grateful for your patience. We're pleased you chose our hotel, and we hope you will stay with us again so we can show you our commitment to outstanding hospitality.Sincerely,Hotel Management

Dear Guest, Thank you for this generous review! A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. Our team is dedicated to maintaining high standards, and your feedback is a wonderful validation of their hard work. We have noted your feedback regarding the breakfast and will share them appropriately. We are excited to have the chance to impress you once again during your next visit to Extended Stay America.Sincerely,Hotel Management

Dear Nychelle A., We're delighted to read that Extended Stay America Suites served as a comfortable home away from home for you! Your positive feedback is greatly appreciated. We loved having you as our guest and look forward to welcoming you back on your next visit!Sincerely,Hotel Management

Dear Robert, Thank you for choosing Extended Stay America for your recent accommodations. We're glad you enjoyed your stay and find our staff friendly and helpful. We take pride in guests' satisfaction, so we are thrilled this was your experience. We will share your compliments with the team to let them know their efforts are appreciated.Sincerely,Hotel Management

Dear Patrick, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if our hotel was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our services. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely,Hotel Management

Dear Helen, Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. We hope you will stay with us again the next time you visit our city. Sincerely,Hotel Management

Dear LINDSAY, We appreciate you choosing our hotel for your visit. We are disappointed that your experience was anything other than perfect. Our goal is always for the comfort and satisfaction of our guests. Therefore, we apologize for any concerns or frustrations you experienced during your time with us. We hope to see you again so we can provide you with the exceptional stay you deserve.Sincerely,Hotel Management

thank you for your valuable review

Dear KAMAL, Thank you for your recent stay at Extended Stay America and for reviewing our hotel. Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided during your visit. We truly appreciate you sharing your thoughts and look forward to seeing you again soon!Sincerely,Hotel Management

Dear Myrna, Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location clean and comfortable suites. We look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Queena, We appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver it to the guest's suite. We have shared your comments with our team for improvement. We hope to welcome you back to our hotel soon.Sincerely,Hotel Management

Dear Domenic, Thank you for selecting Extended Stay America. Reading about your experience during your stay with us brings us joy. We aim for a great guest experience and let our team know when you complement their work. We look forward to hosting you again on your next visit to our location.Sincerely,Hotel Management

Dear Debra, We appreciate you choosing to stay at Extended Stay America and writing a review. It's great to know you had a wonderful stay and enjoyed all we offer at such a great value! Thank you for your great comments about our comfortable accommodations, fully-equipped kitchen, and accommodating team. It was our pleasure hosting you during your time in the area; we look forward to your next visit.Sincerely,Hotel Management