오리/거위털 이불, 책상, 노트북 작업 공간, 다리미/다리미판

힐튼 가든 인 앨버커키 / 저널 센터 여행 후기

3 out of 5
힐튼 가든 인 앨버커키 / 저널 센터
5320 San Antonio Dr. NE, Albuquerque, NM

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 730개 이용 후기 중 378개" "
평점 8 - 좋아요. 730개 이용 후기 중 218개" "
평점 6 - 괜찮아요. 730개 이용 후기 중 81개" "
평점 4 - 별로예요. 730개 이용 후기 중 29개" "
평점 2 - 너무 별로예요. 730개 이용 후기 중 24개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

William

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
So, we stayed here because of the reviews being so good and it was on our way up I-25. It is conveniently off of I-25 and has restaurants near by. There is a restaurant inside the hotel which has great food as well. We have a little doggie, and that was another plus for us to be able to have him stay in our room for the night. Our double queen bed room was clean and comfy and spacious. The A/C and facilities all worked well except the water spout in the tub was loose and made us feel like it would come off of the wall if we weren't careful. The shower water pressure was very high which I liked. There is plenty of well lit parking and I felt our vehicles would be safe. The grounds are well maintained and beautiful. A couple of issues we had were the unexpected surprise of having to pay $4 per night for parking. There is no free breakfast either, but they have a morning breakfast buffet for $16 ea if you want to dine in the hotel restaurant area. The elevator floors both needed to be replaced as the LVT flooring was separating and becoming a tripping hazard. I almost tripped on the floor in one of the elevators and reported it to the check-in desk which they quickly addressed. The price for a room is fairly reasonable for this area and they didn't charge us half of the cost of the room with a ton of fees you would normally find in other large cities. Overall, great place to stay and we will probably stay here again if we need a great hotel in Albuquerque.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Leobardo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Fred

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is very helpful. The room was very clean and the bathroom was in exceptional good cleanliness. I will stay here again.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Rory

출장 여행
좋아요: 편의 시설/서비스
Overpriced and expensive breakfast
2024년 4월에 4박 숙박함

10/10 - 훌륭해요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

8/10 - 좋아요

Deborah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is nice, clean, fairly modern. It is close to the freeway. There is a small charge for parking. The breakfast is not free.
2024년 4월에 3박 숙박함

2/10 - 너무 별로예요

Bill

좋아요: 청결 상태, 직원 및 서비스
I was prepared to give this property a rather average, humdrum review with some things I liked (pleasant staff, clean if stark room) and some things that I didn't (they have taken paperless to extremes and useful information on amenities, etc., could not be found in my room). However, that was before I discovered in the morning that my vehicle had been broken into overnight, and some belongings stolen in a typical "smash and grab." The hotel, of course, disclaimed responsibility, which I expected, but also said that that part of the parking lot had no security cameras on it, which I did not. Under these circumstances, I will never stay there again.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Nina 님, Horizon City

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The restroom smelled like cigarette, I called the front desk and all they could say was "I'm sorry about that" I had a headache for the 1st day and a half (it was a non smoking room) The walls are very thin and you can hear the cleaning ladies talking very early in the morning.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Cathie 님, Santa Fe

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property never disappoints. We have stayed several times and enjoyed it everytime
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Patsy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
friendly staff
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Chrissy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place was clean and quiet, staff were people friendly.
2024년 3월에 2박 숙박함

6/10 - 괜찮아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Kim

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There was no parking available. And the barking dogs in the early morning was annoying.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Room was clean, staff was friendly.
2024년 1월에 4박 숙박함

10/10 - 훌륭해요

Leslie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

LILLY

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

8/10 - 좋아요

Kyle

출장 여행
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

KENNY

2023년 12월에 3박 숙박함

8/10 - 좋아요

robert o

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

James

2023년 12월에 2박 숙박함

2/10 - 너무 별로예요

Melissa

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I would either like a refund or a discount. Friday night there was a dog who howled and whined until 11pm. I called and complained and nothing was done. I went down to the lobby and nothing was done. The walls are also thin so we could here everyone running down the hallways. Saturday, in the middle of the afternoon the dog was howling and whining again. I was super frustrated. My daughter was here for a swim meet and was unable to get adequate rest due to the issues. I also think $16 for the breakfast was a bit high for what was provided. I don’t think I will be staying at this hotel again.
2023년 11월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 20일
Hi Melissa. I am very sorry to hear that you had a less than satisfactory experience with us. We are very sorry that you were distrubed by another guests' dog. As you are aware, we are a Pet-Friendly hotel. It is my understanding that you that our Front Desk Agent did offer to relocated you to another room away from that particular dog, but that you declined/did not return to the Front Desk to complete the room move. Please feel free to reach out to the Hotel General Manager via phone is you would like to discuss this in further detail. Thank you.

6/10 - 괜찮아요

Marcus

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Could be better
Overall the room was clean but the bed spread smelled like epic BO. The TV remote needed a new battery. Since they are only cleaning the rooms every other day you would think there would be more time to be thorough
2023년 11월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 13일
Hi Marcus. Thank you for sharing your review of your recent stay with us. We appreicated your feedback and will be sure to address your specific concerns with our Housekeeping Department. Thank you again for your feedback and we hope to have the opportunity to accommodate you again in the future.

10/10 - 훌륭해요

Van

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean, safe & spacious
Very nice clean hotel in a safe area of Albuquerque. The king bed was comfortable and the room was spacious. Staff was super friendly. Only negative was that it was really cold in the lobby when we went down for breafast...someone may have forgotten to turn the heat on.
2023년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 2일
Thank you for your review, Van. We hope to have you as our return guest during your next visit to Albuquerque!

10/10 - 훌륭해요

Julia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent in ambiance & everything one needs. Highly recommend!!
2023년 10월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 2일
Thanks, Julia, for your feedback! We hope to see you again soon!

10/10 - 훌륭해요

Regina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Made our vacation so much better knowing we had a great safe place to stay while visiting Alberquerque. We will be back!
2023년 10월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 12일
Thanks, Regina, for your feedback! We hope to have you as our return guest!

10/10 - 훌륭해요

Dorothy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great time. Never heard neighbors. Very clean
2023년 10월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 5일
Thanks for your review, Dorothy. We hope to have you as our return guest!

8/10 - 좋아요

Pat

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Only bad thing is that parking is tight…..don’t bring a trailer or anything big
2023년 10월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 5일
Thanks for your review, Pat. There is additional parking located behind the Cracker Barrel Restaurant which will accommodate larger vehicles, including vehicles with trailers. Our guests are welcome to park in those spots as needed. Thank you.

8/10 - 좋아요

Sandra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Convenient and nice overall
The sheets were not 250 thread count and the comfort was not down as stated on website. Other than that, everything was great! Convenient location off I-25.
2023년 9월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 2일
Thank you for your feedback, Sandra! Our sheets are 200-thread count (which are Hilton approved) and our comforters are Down Alternative Comforters, which are also Hilton Approved. We are happy to hear that you enjoyed your stay with us and found our location convenient. We hope to have you as a return guest on your next visit to Albuquerque!

10/10 - 훌륭해요

Uriel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Hoel Management 님, 2023년 9월 14일
Thank you for your review, Uriel. We hope to see you again soon!

10/10 - 훌륭해요

Rodney

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 7일
Thanks for your review, Rodney. We hope to see you again soon!

10/10 - 훌륭해요

Orville

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing at this time
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 7일
Thanks for your review, Orville. We look forward to welcoming you back!

10/10 - 훌륭해요

Cheryl

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 7일
Thanks, Cheryl, for your review. We hope to see you soon!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hilton garden inn
Great stay, comfortable, clean and quiet
2023년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 8일
Thank you for your review!

10/10 - 훌륭해요

Betsy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wonderful reception by check in person.
2023년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 7일
Thank you, Betsy, for your review. We hope to have you as a guest again soon!

10/10 - 훌륭해요

Bernadine

2023년 7월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 31일
Thank you for your review, Bernadine. We hope to see you again soon!

6/10 - 괜찮아요

marie

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not satisfied
I think for the price the breakfast should have been included. Even just coffee & a muffin but instead it was $5 for coffee & the breakfast was $16 for cereal,bacon,& light stuff. Not worth it
2023년 7월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 31일
Thank you for your review, Marie. Hilton Garden Inn hotels do not offer a complimentary breakfast. All Hilton Garden Inn hotels offer a cooked-to-order breakfast or Buffet Breakfast, at an additional cost. We apologize that you were not aware of this prior to your stay with us. We do hope you'll consider staying with us again in the future. Thank you.

2/10 - 너무 별로예요

Paula

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Uncomfortable stay in Albuquerque
Air conditioning was out in lobby, rooms were hot, mold around shower in bathroom, front entrance door broken. Beds and pillows were uncomfortable.
2023년 7월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 26일
We apologize for the inconveniences and discomfort you experienced during your stay. The presence of mold in the bathroom is a serious issue and will be addressed immediately. Thank you for brining these items to our attention, and we hope to have the opportunity to welcome you back and provide you with a much-improved experience.

10/10 - 훌륭해요

Angela

연인과의 여행
The staff was very friendly. We had great interactions with the front desk as well as the bar tender. The rooms were clean and the property was clean. The Ac was out at the bar but wasn’t too hot to stay & have a drink. The rooms were nice and kool though.
2023년 7월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 19일
Thanks for your review, Angela. We are happy to hear that you enjoyed your stay with us and found our Team Members enjoyable. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Cynthia

2023년 7월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 31일
Thank you for your review, Cynthia!

10/10 - 훌륭해요

Charlotte

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice and clean. Friendly staff.
2023년 6월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 29일
Thank you, Charlotte, for your review. We hope to have you as our return guest soon!

10/10 - 훌륭해요

Tracy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Location was good. Very clean property.
2023년 6월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 21일
Thank you for your review, Tracy! We hope to see you again soon!

8/10 - 좋아요

Scott

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stay was nice. Wish there was a continental breakfast included.
2023년 6월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 21일
Thanks for your review, Scott. The Hilton Garden Brand offers a cooked-to-order breakfast at an additional cost for all guests. We also offer "Bed & Breakfast" packages that include breakfast. We hope you will consider staying with us again on your next visit to Albuquerque!

6/10 - 괜찮아요

Gary

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Was disappointed in the lack of amenities.
2023년 6월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 12일
Hi Gary. We are sorry to hear you were disappointed in our amenities. All of our amenties are listed on our website and Hotels.com webpage. We would welcome the opportunity to have you as our guest again in the future.

10/10 - 훌륭해요

Gordon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The young lady that checked us in was very pleasant and friendly. There was a dog barking in the room next to us that someone had brought in without staff knowledge, so she assigned us a different room which was much appreciated. Thanks for be so considerate and accommodating!
2023년 6월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 12일
Thanks for your review, Gordon! We are happy to hear that our Front Desk Team was able to find a room away from the barking dog. We hope to see you again on your next visit to Albuquerque!

10/10 - 훌륭해요

Angela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was friendly and the room was clean. It has a little bar in lobby which was nice.
2023년 6월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 9일
Thank you for your review, Angela! We hope to have you as our guest again in the future!

10/10 - 훌륭해요

Linda Arleen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 30일
Thank you for your review, Linda!

10/10 - 훌륭해요

Tara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 30일
Thanks for your review, Tara!

8/10 - 좋아요

Caitlyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A little loud but very clean and comfortable.
2023년 5월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 30일
Thank you for your review, Caitlyn!

10/10 - 훌륭해요

Linda Arleen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 23일
Thank you for your review, Linda. We hope to see you again soon!