Dear Kathleen, Thank you for staying with us. It delighted us to know that you had a pleasant stay overall. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management

Thank you for staying with us!

Dear Orangel, Thank you for reviewing your stay. Please accept our apologies for the noise disturbances you experienced. We are disappointed that we were unaware of these concerns, as we would have been happy to try and resolve the issue or move you to another suite. In the future, please know our front desk staff is always available to help make you as comfortable as possible. We are grateful for all of your feedback and hope you will return for the flawless stay you deserve.Sincerely,Hotel Management

Dear Matthew, Thank you for taking the time to share your feedback about your recent stay at our hotel. We apologize for any inconvenience or confusion you experienced during your stay. We understand that you were unhappy with the charges for the internet. Regarding the internet charges, we would like to clarify that while we offer free Wi-Fi, there may be additional charges for premium or high-speed internet access. We apologize if this was not communicated to you, and we will review our communication processes to ensure that this information is more transparent in the future. Please reach out to our management team directly so we can discuss your concerns further and find a resolution that satisfies you. Thank you again for your feedback, and we hope to welcome you back in the future and provide you with a more positive experience.Sincerely,Hotel Management

Dear wesley, Thank you for taking the time to rate your visit. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us and regret your concerns about the late check-in process and the cleanliness of the room. We will address this with our team to ensure we can deliver the flawless stay you should always expect from us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay we enjoy providing.Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to review your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Mario, Thank you for sharing your review. We are genuinely sorry for the issues you experienced with your reservation and even more so for how it was handled. Our team will discuss your comments to ensure this does not happen again. Thank you for bringing this to our attention; we are grateful for your patience. We hope you will allow us to make this up to you and demonstrate the hospitality you deserve.Sincerely,Hotel Management

Thank you for staying with us!

Thank you for staying with us!

Dear Anthony, Thank you for choosing your stay with Extended Stay America. We are excited to learn that you have enjoyed your stay with us. We appreciate your comments, as there’s nothing more rewarding than being appreciated for the effort we put in to meet the expectation of our guests. We continually strive to advance our services and ensure our guests have the most pleasant stay. It was our pleasure to host you during your time in the city. We look forward to your next visit again soon.Sincerely,Hotel Management

Dear Melissa, Thank you for your recent stay with us. We strive to provide excellent hospitality to our guests; therefore, we truly regret that this was not your experience. Please accept our apologies for what you experienced. We appreciate your business and hope to have the opportunity to give you the excellent service you deserve on a future visit.Sincerely,Hotel Management

Thank you for staying with us!

Thank you!

Thank you for staying with us! Hope to see you again!

Sorry you had a bad experience.

So sorry your stay didn't meet your expectations, we will work on improving! Thank you for staying with us

We are so happy to know that you enjoyed your time at our hotel! We hope to see you again the next time you are in the area!

We are so happy that you allowed WoodSpring Suites to host you and provide you with an excellent stay! Thanks for being our guest! We look forward to your next amazing stay!

Thank you for being our guest and letting us provide you with an overall comfortable stay. We hope that our hotel was able to meet your needs during your visit.

We are so happy that you allowed WoodSpring Suites to host you and provide you with an excellent stay! Thanks for being our guest! We look forward to your next amazing stay!

Thank you for your review and comments, Rick. We are terribly sorry that your stay did not satisfy your expectations, and that we may have fallen short in delivering an exceptional experience. Thank you for allowing us to host you and we wish you all the best in your future travels.

Thank you for taking the time to review and rate your stay with us, Casey. We are terribly sorry to see the lower rating and would love to show you a much better experience the next time your travels bring you this way.

Thank you for reviewing your stay with us, Kristina. We are happy to see that you enjoyed such a great stay and would love to welcome you back the next time your travels bring you this way!

Thank you for your review and rating. We are so sorry that you were not aware of value focused hotel prior to checking in. We work hard to make sure that we offer low and affordable rates to all our guests. This means that some amenities are not included in the base rate as we believe in passing all savings down to the guests. We are so sorry that we we failed to satisfy your expectations and do hope that your future travels are both comfortable and pleasant.

Thank you for taking the time to review your stay with us, Alisha. We hate to see that you did not enjoy your time with us and for the cleanliness issues. We will review this with our housekeeping team directly for proper action and resolve.

Thank you for providing us with such essential feedback that will help us improve. We hate to see that we fell short in delivering the high-quality of service that so many of our guests have grown to love. Your review highlights the areas that we can improve upon and we will make sure that we do just. Best wishes in your future travels.

Thank you for taking the time to review your stay with us. We are so happy that you enjoyed your time with us, and would love to welcome you back soon!

Thank you for taking the time to rate your stay with us, Shanda. We hope that our accommodations suited your needs, and would love to welcome you back the next time you are in the area!

Thank you for taking the time to share your feedback, Rader. We are disheartened to see that you did not experience the high-level of service that we are known for and that many of our guests love. Your comments have been shared with our entire staff to ensure our focus remains on exceptional service. We hope you will reconsider and stay with us again so that we can provide you with the type of service that makes you appreciate staying with us.

Thank you for rating your stay, Lasheen. We hate to see the negative impression that you were left with after your stay. We are consistently working to improve the level of service we provide and your feedback will help us do just that. Thank you for giving us the opportunity to host you and we hope that your future travels are wonderful ones.

Thank you for the feedback regarding your stay, Kevin. We are saddened to see that you did not experience the high level of customer service that we are known for. We work hard to ensure that your time with us is full of great hospitality and we sincerely apologize if this did not come through for you. We will communicate these concerns with our team at the property and would love another chance to show you a much better opportunity the next time your travels bring you this way. Thank you for allowing us to host you and we wish you all the best in your future travels.

Thank you for taking the time to rate and review your stay with us, Reshawn. We are disheartened to see that your experience did not include the high-level of service and cleanliness that we are known for. This is in no way the perfect stay that we intended for you, and will make sure that we address these concerns with our team at the property for immediate action and resolve. We are so sorry for the impact that this created and we do hope that your future travels are wonderful ones.

Thank you so much for your great rating and kind words! Our staff will be so happy to see that you enjoyed your time in our spacious suites! We would love to see you again the next time your travels bring you this way!

We appreciate you taking the time to rate your stay, Helen. I am so sorry to hear that we were not able to welcome you due to not having availability. We work hard to avoid these types of issues and sincerely apologize for the oversight. We can assure you that we will use your feedback to help us avoid this in the future.

Thank you so much for this excellent rating and review, Michael! We love hearing from our happy guests and are so proud of our team for doing such a great job! Thank you for your feedback and we hope that we can see you again soon!

Thank you so much for your kind words and great rating, Olzia! We are so happy that you enjoyed such a great stay and can't wait to see you again soon!