외관

홀리데이 인 호텔 & 스위트 애너하임, IHG 호텔 여행 후기

3 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1098개 이용 후기 중 534개" "
평점 8 - 좋아요. 1098개 이용 후기 중 273개" "
평점 6 - 괜찮아요. 1098개 이용 후기 중 146개" "
평점 4 - 별로예요. 1098개 이용 후기 중 87개" "
평점 2 - 너무 별로예요. 1098개 이용 후기 중 58개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

8/10 - 좋아요

Cipriano Jr B

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the location of the property. It is just behind Mickey & Friends Parking. The location is safe & quiet. There is a Shell gas station that has a convenience store at the corner of S. Walnut St. & W. Ball Rd. The key cards are not working properly. I went to get a new set of cards and still tricky to open the door.
2024년 4월에 6박 숙박함

8/10 - 좋아요

Terence

가족 여행
좋아요: 청결 상태, 직원 및 서비스
There was no safe in the room.
2024년 5월에 3박 숙박함
답변 제공: General Manager 님, 2024년 5월 8일
Dear Terence,Thank you for your feedback. We're disappointed that your room's lack of a safe affected your experience. Your insights are valued, and we will take them into consideration. We hope to welcome you back soon and provide an improved experience. If you are staying with us in the future, please do not hesitate to use one of the complimentary safety deposit boxes located at the front desk.

8/10 - 좋아요

Carolina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was good except for the early morning of the dump truck with the loud noises dumping the trash close to building number 4.
2024년 5월에 4박 숙박함
답변 제공: General Manager 님, 2024년 5월 8일
Dear Carolina,Thank you for your feedback. We're pleased to hear that your overall experience was positive. We also understand the disturbance caused by the early morning noise and will consider ways to better manage external disruptions. Nevertheless, it was a pleasure having you stay with us, and we hope to ensure your next visit to Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland) is flawless.

4/10 - 별로예요

Daisy

별로예요: 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함

8/10 - 좋아요

Hannah

단체 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Disneyland shuttles were convenient, I just wish breakfast was complimentary.
2024년 5월에 4박 숙박함
답변 제공: General Manager 님, 2024년 5월 8일
Dear Hannah,Timely transportation is often crucial to many guests, and we're glad that the available shuttle was able to assist you in keeping all of your appointments. Please know that as an IHG hotel, complimentary breakfast is not something offered by Holiday Inn & Suites properties, though Diamond Elite Members do have a choice between perks of a breakfast for two or 500 points. We appreciate your understanding in this regard and hope that you could get your Disney morning started off just right. In the future, it would be our pleasure to welcome you back, so don't be a stranger!

10/10 - 훌륭해요

Kathy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함

8/10 - 좋아요

Grace

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I love the place. It has plenty of space for parking and most of all is the friendliness of the staff and crews especially Ms. Cynthia of the Front Desk. She attended my needs very and very friendly and courteous. Grade A .
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 5월 6일
Dear Grace,Thank you for staying with us at Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland). We appreciate your kind words regarding our ample parking and Cynthia's fabulous service. She will be pleased when we share your comments with her. It was a pleasure having you as our guest, and we look forward to seeing you again soon!

10/10 - 훌륭해요

Charles

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great price AND it's located next to Disneyland parking structure. Just pay to park at the hotel, and from the hotel, walk 10min to Downtown Disney and walk 4 more minutes, your at Disneylands or California Adventure entrance. The hotels breakfast is delicious and ALL YOU CAN EAT. I recommend you purchase the breakfast when you book your hotel room....it's cheaper. Also, the pool and jacuzzi are great after walking around Disney all day. Pool hours are 9am to 10pm. This will be my place to stay when I visit Disney, for value, convenience, and cleanliness!!!
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 5월 6일
Dear Charles,Thank you for joining us at Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland). Situated just one block from Disneyland, our hotel offers an ideal location for a vacation in Anaheim! It sounds like our delicious breakfast helped fuel your busy day, and we're glad you enjoyed spending the evening at our refreshing pool. We'll see you again next time!

10/10 - 훌륭해요

Rosario Roman

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함

8/10 - 좋아요

Victoria

2024년 4월에 3박 숙박함

8/10 - 좋아요

Cynthia

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dry clean. Close to Disney. About a 20 min walk or catch shuttle right in front and to Disney for $6/day
2024년 4월에 5박 숙박함
답변 제공: General Manager 님, 2024년 5월 1일
Dear Cynthia,Thank you for your review. It was a pleasure having you as our guest recently, and we are delighted our great location suited your needs well. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

10/10 - 훌륭해요

Jesus

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff hotel very clean rooms
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 5월 1일
Dear Jesus,Thank you for staying at Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland)! We're thrilled to hear that you enjoyed the cleanliness of our rooms and our team's hospitality. It was a pleasure to host you, and we look forward to welcoming you back for another pleasant experience.

10/10 - 훌륭해요

Jennifer

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, clean, staff was friendly and helpful
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 5월 1일
Dear Jennifer,Thank you for your review. We are pleased to know you appreciated our location and found our rooms comfortable and clean. Most of all, it is wonderful to know you experienced our world-class service. Should you return to the area, we hope you will choose Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland) again.

10/10 - 훌륭해요

Roxy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 5월 1일
Dear Roxy,We can’t thank you enough for staying at Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland) and for your wonderful review. It’s delightful to hear our location was convenient for your trip, and we look forward to having you join us again when you return to our area!

10/10 - 훌륭해요

Sharlen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything good
2024년 4월에 4박 숙박함
답변 제공: General Manager 님, 2024년 5월 1일
Dear Sharlen,Thank you for choosing Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland) and for sharing your kind five-star review. We are delighted you were impressed with your stay and look forward to welcoming you back for another great visit.

10/10 - 훌륭해요

Luis

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very close to Disney. Not my first time nor will it be my last. Thanks
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 30일
Dear Luis,Thank you for staying with us again and sharing your experience! We're thrilled to hear that our proximity to Disneyland was convenient for you, and we can't wait to have you back for another memorable stay.

10/10 - 훌륭해요

Randee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Debbie 님, Vacaville

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Angie 님, Goodyear

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy walk to Disneyland!! Spacious rooms. Comfy beds and pillows. Well updated! Will definitely stay again!
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 29일
Dear Angie,Thank you for taking a moment to write a review. It is a pleasure to learn you enjoyed your time with us, particularly highlighting our convenient location and cozy accommodations. Thank you for choosing to stay with Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland), and we look forward to welcoming you back soon.

10/10 - 훌륭해요

Kelly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함

8/10 - 좋아요

Jacob

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The pictures did not match what the rooms looked like. We were in a nonsmoking room but it smelled like smoke. Staff was kind and switched our room.
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 27일
Dear Jacob,Thank you for sharing your experience at Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland). We're disappointed to hear about the issues you encountered with your room. However, we're glad our team could promptly address the situation and relocate you to a room that was more suitable. Your feedback is valuable in helping us improve, and we look forward to ensuring your next visit is seamless.

10/10 - 훌륭해요

Aaron

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was perfect! Great room, great price, loved it
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 27일
Dear Aaron,It was truly a pleasure to host your recent stay at Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland). We're thrilled to hear we were able to deliver an enjoyable experience and that you appreciated our comfortable accommodations and affordable rates. Thank you for sharing your positive rating, and we hope to have the opportunity to welcome you back on another occasion.

6/10 - 괜찮아요

Lisa

좋아요: 편의 시설/서비스
Location was great. Rooms were clean
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 27일
Dear Lisa,Thank you for being our guest and sharing your feedback. Our team is constantly working to ensure our guests have a perfect visit, so we are happy you were impressed with our fantastic location and spotless accommodations. We look forward to welcoming you back and impressing you even further.

10/10 - 훌륭해요

Victoria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our stay was great, other than the steam from our showers triggered the fire alarm! We just made sure to keep the door closed before and after showers
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 26일
Dear Victoria,Thank you for sharing your experience with us. We're glad to hear that your stay was enjoyable overall. However, we apologize for any inconvenience you experienced during your stay. Rest assured, we'll look into this matter to prevent similar incidents in the future. Nevertheless, it was great having you here, and we hope to welcome you back to Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland) for another great stay.

8/10 - 좋아요

Shirley

가족 여행
Have shuttle to go to Disneyland . Close to everything and quiet.
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 26일
Dear Shirley,We were happy to provide you with convenient, quiet accommodations, and we're glad you appreciated the park shuttle. If you're in the area again, please consider returning to Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland) for a truly exceptional getaway.

10/10 - 훌륭해요

Jaime Arturo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Buen lugar para visitar los parques de Disney
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 25일
Dear Jaime,Thank you so much for the five-star review! We're happy to hear you enjoyed our convenient location, just minutes from major attractions, and we hope you'll visit us again soon.

8/10 - 좋아요

Vincent

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
As expected
2024년 4월에 7박 숙박함
답변 제공: General Manager 님, 2024년 4월 24일
Dear Vincent,Thank you for taking the time to leave your review. We're glad to see you had a pleasant stay overall while you were here with us at Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland). We hope to welcome you back to an even better stay in the future.

6/10 - 괜찮아요

Israel

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Power was shut off , for 1 entire day couldn’t shower or watch tv and relax . Staff said they couldn’t do anything about it. Which was upsetting
2024년 4월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 24일
Dear Israel,Thank you for your feedback. We regret the inconvenience caused by the power outage and understand how frustrating it must have been to be unable to use the facilities comfortably. Please accept our apologies for falling short of your expectations. Rest assured, we are looking into how we can better handle such situations in the future to enhance our guest experience. We hope to have another opportunity to provide you with a stay that reflects the high level of quality we strive to uphold.

10/10 - 훌륭해요

Paola

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They have really great service! Always friendly and happy to help. It made my stay relaxing and easy to enjoy the parks!
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 24일
Dear Paola, Thank you for your kind words! We're thrilled to hear that you had a relaxing and enjoyable stay during your time at Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland). Providing great service and ensuring our guests have a wonderful experience are always our top priorities. We're glad we could contribute to making your visit to the parks a memorable one. We hope to welcome you back again soon for another enjoyable stay!

4/10 - 별로예요

Fernando

가족 여행
별로예요: 직원 및 서비스
I had an ok experience but I did run into an issue with one staff member, I had checked in around 1am due to flight delays, then the next day we spent the whole day at Disney to come back locked out of our room, went to the front desk and the lady told me that they did not have a credit card on file and that I was not going to get access to my room if I didn’t provide one, I did insert and a pre authorization was made on my credit card during check in, I even showed her the pre authorization using my bank app, she was very rude and said to dispute it with the bank but she was not going to give me keys if I didn’t give her my credit card (again), very rude lady I wish I remembered her name to officially complain, at the end, I had to give her my card and a 2nd authorization was put through (which still as I’m writing this the charge is still taking space in my credit card) luckily the lady that was on the front desk the following morning was nice and explained better what had happened, something the other lady did not (again I wish I remember her name but she was on shift the night of Saturday April 13th) the. During the next 2 days power went out which was not the hotel’s fault, it just happened to line up with the already poor experience, other staff member was great, it was just this one lady.
2024년 4월에 5박 숙박함
답변 제공: General Manager 님, 2024년 4월 24일
Dear Fernando,Thank you for choosing to stay with us during your recent trip. We're disappointed to learn we fell short of expectations in some aspects while you were here with us. Impressing every guest with our exceptional service is always a top priority, and we offer our sincere apologies for any shortcomings in this regard. Rest assured, we will relay your concerns to our team to ensure we are meeting our high standards of guest hospitality and satisfaction. Please feel free to reach out to us at any time as well, as we are always available to assist our guests with any lingering concerns they have. We appreciate your feedback and hope you'll give us another chance to impress you in the future.

8/10 - 좋아요

Capricia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was clean and quiet! Conveniently located near Disneyland! Would recommend!
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 24일
Dear Capricia,Thank you so much for the review of your recent stay at Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland)! We're so pleased you enjoyed your peaceful, comfortable stay with us, and we hope you'll visit us again for another unforgettable visit.

8/10 - 좋아요

V

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
No hacen el servicio al cuarto al menos que lo pidas
2024년 4월에 5박 숙박함
답변 제공: General Manager 님, 2024년 4월 24일
Thank you so much for your review. Please accept our apologies for any inconvenience you had during your recent stay. We hope that our room service policy did not detract too much from your overall experience. Next time you come to Anaheim, please consider returning for a stay that is sure to exceed your expectations.

10/10 - 훌륭해요

Shelley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy walk to Disneyland Quiet and affordable.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 24일
Dear Shelley,Thank you for taking a moment to share your experience at Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland). We are proud to deliver great value to our guests, and we are delighted that you found your stay to be well-priced. Receiving recognition for our peaceful atmosphere and fabulous location is always appreciated as well! It was a pleasure having you here, and we hope you will visit us again soon.

4/10 - 별로예요

Valerie

좋아요: 직원 및 서비스
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Nina 님, North Las Vegas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Peter

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We went to Disneyland and it was a perfect place to stay.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 24일
Dear Peter,Thank you for choosing Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland) to host you during your Disneyland trip. We're glad you enjoyed your stay and look forward to seeing you again soon.

4/10 - 별로예요

Jenelle

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
Checkin was quick but there was only one other ahead of us. They had laundry service but they wouldn’t give you change for the machines. The pool area was nice. Only downfall was the splash pad was not with the pool area. It was the opposite side of the hotel. The restaurant food was good. They are not open all day. The pictures of the rooms are deceiving. We did not get a room that looked like the pictures. It was smaller and the bathroom was not great. I booked the room by looking at pictures and was surprised when we go there. There was a power outage over 14 hours during the evening and night. Really inconvenient when you couldn’t charge your phone, have a hot shower, get a wake up call or have breakfast at the hotel. The front staff were useless to help any guests when this happened. There was nothing done to compensate guests and the backup lighting was horrible in the hallways. You had to use your flashlight on your phone to help see better. We needed our phone charged for the next day and they were dead. We couldn’t get a Uber or book the bus and the front staff didn’t help us. They should have paid the cost for our battery packs to charge our phones. I DONT recommend this hotel
답변 제공: General Manager 님, 2024년 4월 22일
Dear Jenelle,Thank you for your feedback. We are pleased to hear you enjoyed our delicious food and refreshing pool. We apologize for the issues with the change for the laundry machine and the walk to the splash pad. We sincerely apologize for the power outage. Although this is not typical, please know that our team worked to ensure the comfort of our guests. We will use your constructive feedback to continually improve upon our guest accommodations, and we hope you had a safe trip home.

2/10 - 너무 별로예요

Viridiana

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The lights went off during my stay no one said anything expected us to figure it out, came in late that night & all my stuff were bad in the frifge since no electricity no hot water, it really did sucked! they kept saying light will be back within 2 hrs but it wasn’t, needed our phones to have battery but since no power no battery.
2024년 4월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 22일
Dear Viridiana,We appreciate your feedback, and we apologize for any inconvenience due to the power outage. While this was outside our control, we did our best to ensure everyone's comfort while it was restored. Should you be in the area again, please consider coming back to see us.

10/10 - 훌륭해요

Maria Marcela

2024년 4월에 1박 숙박함

8/10 - 좋아요

Nancy

2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Cory

2024년 4월에 3박 숙박함

2/10 - 너무 별로예요

Vanessa

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
So to start off I WOULD TO HAVE LIKEN TO GET A NOTICE A DAY BEFORE THAT OUR HOTEL HAD NO POWER! DUE TO THE NO POWER. THERES NO HOT POOL. & THE KEY CARDS THAT THEY GAVE ME, DIDNT WORK ON ANYTHING. SO IN ORDER FOR ME TO USE ANYTHING I HAD TO GO ALL THE WAY TO THE FRONT DESK TO ASK FOR ASSISTANCE OPENING ANYTHING.SO WITH THAT BEING SAID THE RESTAURANT WASNT OPEN EITHER. I had to wait to check into my hotel at 8 due to all this because at 4 the generators weren’t working or on yet. Not to mention the food & drink machines didn’t work & when I went to look for one. THE STAFF MEMBERS SENT ME DIFFERENT DIRECTIONS. It seemed like they didn’t even know where stuff was Cause I later found out when I went to the GIFT SHOP RIGHT NEXT TO THE FRONT DESK that they sold drinks the whole time! So I went on a 30 min wild goose chase for a drink, up and down the stairs with a staff member when it was literally right next to where I asked. Did I also mention that when I asked if I can have some sort of discount due to the situation And I booked this 2 monthes in advances. The front desk lady said “of course we will comp your 20$ parking” ARE YOU KIDDING ME!? 20$ when I’m paying 400$ for no hot water, no electricity no nothing. They gave me the choice to leave and find another hotel with reimbursement but I live 6 hours away and most places were taken up. I got into town not knowing this information with the holiday inn when this incident happened a WHOLE 24 hours before I got there.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 22일
Dear Vanessa,Thank you for taking a moment to leave a review. We regret to learn of your experience and understand your frustration. Please know this is not the norm for our hotel, and we'll be sure to share your feedback internally to determine ways of improving our guest experience in this respect. If you have any questions about your final bill, we encourage you to reach out to the third-party site you used for your booking, as they have more access to your billing information. We hope you do not allow this isolated incident to prevent you from giving us another chance to deliver a seamless stay worthy of a perfect rating.

4/10 - 별로예요

Cecilia

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Nos tocó que tuvieran un corto en la luz la primera noche por lo que no pudimos hacer check in. Buscamos otro hotel para pasar la noche
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 20일
Dear Cecilia,We apologize for the inconvenience and for not being able to check-in. We're sorry to hear about the inconvenience caused by the power outage. Understandably, this kind of inconvenience is difficult despite it being beyond our control. We appreciate your understanding and hope this unusual occurrence will not deter you from staying with us again. We look forward to providing you a more seamless and enjoyable visit next time.

6/10 - 괜찮아요

Taylor

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Staff was excellent! Lukas and Itsy were phenomenal and were very accommodating. Unfortunately the power went out for close to 24 hours. They couldn’t get it fixed because the power lines were under the hotel. There were some ants in our room on the bed and table, but they had maintenance up to our room right away to clean the area.
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 20일
Dear Taylor,Our friendly staff works hard to ensure all our guests feel welcome and Lukas and Itsy will be proud you mentioned their kind assistance. Thank you for your patience during the power outage. We did our best to ensure everyone's comfort while the utility repaired it. The next time you're in the area, please come see us again.

2/10 - 너무 별로예요

Nisa

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The power went out and we were not able to sleep comfortably due to how hot it was. We were in the darkness even when the sun came out in the morning. The room was very dark. It was very inconvenient.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 18일
Dear Nisa,Your frustration regarding the power during your visit is understood, and it's unfortunate that you experienced discomfort while staying with us. We are deeply sorry for any inconvenience you had during your time here. Should you return to Anaheim, we hope you'll consider giving us the opportunity to provide you with a stay that is more in line with our high standards of hospitality.

10/10 - 훌륭해요

Jaspreet

좋아요: 청결 상태, 직원 및 서비스
It’s was great experience at holiday’s inn .
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 18일
Dear Jaspreet,We are pleased you had a five-star experience at Holiday Inn Hotel & Suites Anaheim. We greatly appreciate your feedback! It is our hope you will stay with us again the next time you journey to Anaheim.

10/10 - 훌륭해요

Megan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were very friendly and helpful. The location is great and walkable to Disneyland.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Dear Megan,It brightens our day to know we were able to provide you with a great stay at Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland). We're delighted you took advantage of our great location just near Disneyland. Also, we are especially pleased to know our warm and friendly staff made a positive impression on you during your stay. It was a pleasure to welcome you, and hopefully, you will enjoy your next stay with us even more.

4/10 - 별로예요

Jessica B

The fact we have to ask to come and make the beds is ridiculous. The hallway carpets were dirty and lifting up making a hump.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 17일
Dear Jessica, Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced regarding housekeeping and cleanliness. Your comments are appreciated, and we will address these concerns to ensure a better experience for our guests in the future. We hope to have another chance to impress on your next trip to Anaheim.

10/10 - 훌륭해요

Maria

2024년 4월에 2박 숙박함

8/10 - 좋아요

Julia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함