디럭스룸, 퀸사이즈침대 2개 | 책상, 암막 커튼, 다리미/다리미판, 무료 WiFi

샌드 캐슬 인 여행 후기

2 out of 5
샌드 캐슬 인
1011 La Salle Ave, Seaside, CA

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1004개 이용 후기 중 480개" "
평점 8 - 좋아요. 1004개 이용 후기 중 320개" "
평점 6 - 괜찮아요. 1004개 이용 후기 중 125개" "
평점 4 - 별로예요. 1004개 이용 후기 중 50개" "
평점 2 - 너무 별로예요. 1004개 이용 후기 중 29개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

8/10 - 좋아요

Hee Soo

2023년 9월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 9월 11일
Dear Hee Soo, thank you for rating your stay at our hotel. It is lovely to see our guests acknowledge the pleasure of choosing to stay with us. We'll try our best to make up for any shortcomings on your next visit if you could inform us about what didn't reach your expectations this time. Let us know about your next visit to Sand Castle Inn Seaside in advance, and we'll book a perfect room for your vacation. Kind regards,Customer Care Team

10/10 - 훌륭해요

TAE WON

2023년 8월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 8월 28일
Dear Tae, ratings like these are a great boost to our overall functioning and morale. Thank you for choosing us! We hope to see you again!Kind regards,Customer Care Team

6/10 - 괜찮아요

BYUNG CHUL

가족 여행
2023년 6월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 7월 3일
Dear Byung, thank you for taking the time to review your stay! We are glad to know that you had a satisfactory experience at the hotel. If any part of the stay didn't work for you, we kindly request you to let us know through your feedback so that we can improve our services. We sincerely hope that you will consider staying with us again. Give us another chance to let you savor an enjoyable and comfortable vacation at Sand Castle Inn Seaside, and we shall not disappoint!Kind regards,Customer Care Team

8/10 - 좋아요

seongjin

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
인도 분이 주인이셨는데 시설 주변이 조금 무섭긴 했는데 가격대비 시설은 그 가격 가치만큼은 했습니다. 수건이 좀 오래된거 빼곤 깨끗 했어요
2020년 6월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2020년 8월 3일
We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long. Best Regards, Customer Care Team

8/10 - 좋아요

Nils

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Es war ein Aufenthalt für eine Nacht. Sehr freundliches Personal, sehr hilfsbereit. Das Zimmer war sauber und ausreichend für eine Nacht. Es gab einen Kühlschrank im Zimmer. Die Eismaschine war leider defekt. Das Zimmer war sauber aber trotzdem nicht das modernste. Trotzdem ausreichend für eine Nacht.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Jack

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 3박 숙박함

10/10 - 훌륭해요

Cathy 님, Los Angeles

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Interesting throwback to motor inns, but with updated amenities. The only thing I didn't like was the outdoor stairs. It rained during our visit and stairs required careful negotiation.
2024년 5월에 3박 숙박함
답변 제공: Customer Care Team 님, 2024년 5월 8일
Dear Cathy, we appreciate your feedback regarding your recent stay with us. We're glad you appreciated the property and the updated amenities. However, we apologize for any inconvenience caused by the outdoor stairs, especially during inclement weather. Your feedback is important to us, and we will consider it for future improvements. We hope that no other disturbances hindered your experience with us. Please book in advance for your next visit and let us know, for we shall be thrilled to accommodate you with all our facilities running at their best.Kind regards,Customer Care Team

8/10 - 좋아요

ryan

좋아요: 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 5월 4일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 - 좋아요

Ron

좋아요: 청결 상태, 직원 및 서비스
All was fine
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 5월 3일
Dear Ron, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at Sand Castle Inn Seaside on your next visit!Kind regards,Customer Care Team

6/10 - 괜찮아요

Paul 님, Fresno

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Middle of nowhere, only fast food close by, charged extra for early check in even though rooms were ready and available
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 30일
Dear Paul, we sincerely apologize if our location did not meet your expectations, and we understand your concerns regarding the limited dining options nearby. Regarding the early check-in fee, we regret any inconvenience caused and assure you that our policies are in place to ensure fair treatment for all guests. Your feedback is valuable to us, and we'll take it into consideration as we strive to enhance the overall vacation experience.Kind regards,Customer Care Team

10/10 - 훌륭해요

Steven

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay.
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 30일
Dear Steven, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Sand Castle Inn guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Kind regards,Customer Care Team

10/10 - 훌륭해요

Igor 님, Roseville

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked to stay here, close to the beach, other places.
2024년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 26일
Dear Igor, thank you for letting us know you had a great stay at the Sand Castle Inn Seaside. We're glad our location and our proximity to the beach was perfectly convenient for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Kind regards,Customer Care Team

10/10 - 훌륭해요

LEOPOLDO 님, Livingston

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Will be staying hear again plain and simple
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 23일
Dear Leopoldo, thank you for letting us know you had a great stay at Sand Castle Inn Seaside. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Kind regards,Customer Care Team

10/10 - 훌륭해요

David

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Keep up the good work .
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 17일
Dear David, thank you for letting us know you had a great stay at Sand Castle Inn Seaside. We're glad our accommodations worked out so well for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Kind regards,Customer Care Team

10/10 - 훌륭해요

Spencer

2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 5월 7일
Dear Spencer, thank you for staying with us and taking the time to review your visit. We intend for our guests to experience bliss and peace and successfully meet their expectations at the Sand Castle Inn Seaside. It was a pleasure to host you as our guest, and it makes us happier to get the best rating for our services. We're delighted to know that you thoroughly enjoyed your stay with us, and we look forward to you revisiting us for a beautiful vacation.Kind regards,Customer Care Team

10/10 - 훌륭해요

Marcella

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very quiet
2024년 3월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 15일
Dear Marcella, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, peaceful space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Sand Castle Inn guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Kind regards,Customer Care Team

4/10 - 별로예요

paula 님, Sunnyvale

Was given a 2nd story room. I booked 4 mos. ago & expected a prime room. When I asked I got a 1st floor room. I turned on the TV. There was no signal. I waited 45 min for correction. I tried to call front desk. Phone broken. Called on cell. Mgr came, moved some wires & fixed TV. Couldn’t fix phone. Sent another worker who brought a replacement phone. It didn’t work. Offered to move me. I didn’t want to re-pack.
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 16일
Dear Paula, we apologize for the inconvenience you experienced during your recent stay. It's disappointing to hear about the issues with your room, including the faulty TV signal and broken phone. We understand how frustrating it must have been to have these technical difficulties. We apologize for the inconvenience caused and we'll ensure that your feedback is addressed with our maintenance team to prevent similar issues from occurring in the future. We hope that despite these challenges, you were still able to enjoy your stay. We'd love the opportunity to welcome you back for a more seamless experience at Sand Castle Inn Seaside.Kind regards,Customer Care Team

4/10 - 별로예요

Brian

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
A/c didnt work. Rusty shower bar, had stuff in trash can from previous tenant.
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 15일
Dear Brian, we are saddened and shocked to hear that you could not have a peaceful stay at our hotel. It is disappointing that we could not welcome and serve you in a fulfilling manner. We have discussed with the hotel management about taking severe action regarding the issues mentioned in your review. We apologize for everything that derailed your guest experience. We have informed the administration to review your feedback and assess these matters carefully. It is imperative that we do what's necessary to resolve these issues without further delay, and we shall not shy away from improving our facilities and services. Please let us know if we can do anything more to make amends.Kind regards,Customer Care Team

10/10 - 훌륭해요

Barbara

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our room had a balcony which was such a nice addition! The staff was very friendly and super helpful!
2024년 4월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 9일
Hi Barbara, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our friendly and helpful services. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We work hard to provide accommodation facilities and services on par with peak hospitality standards, and your satisfaction rewards us with pure joy, especially your admiration for the balcony unit. We hope to host you again on a much-deserved holiday at Sand Castle Inn Seaside with the finest of our amenities and resources!Kind regards,Customer Care Team

10/10 - 훌륭해요

Rosanne

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great value for overnight stay near Monterey. Quiet and clean.
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 8일
Dear Rosanne, we thank you for honestly rating our hotel and services. Our main objective is to provide a clean, quiet room for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay, our hospitality, and the value offered. We look forward to serving you an unbeaten Sand Castle Inn guest experience on your next visit to Seaside.Kind regards,Customer Care Team

10/10 - 훌륭해요

Elsa 님, Sherman Oaks

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 1일
Dear Elsa, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Sand Castle Inn guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Kind regards,Customer Care Team

8/10 - 좋아요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Large room. Covered the basics. The blanket could have been a bit more substantial for a better night's sleep, but it did the job.
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 28일
Dear Sarah, thank you for staying with us and for taking the time to share your feedback. We're pleased to hear that you enjoyed the spaciousness of your room. We apologize if the blanket did not provide the level of comfort you desired for a good night's sleep. Your feedback is valuable to us, and we will take it into consideration as we strive to enhance our amenities for future guests. We appreciate your patronage and hope to have the opportunity to welcome you back for an even more enjoyable stay.Kind regards,Customer Care Team

8/10 - 좋아요

Jan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
It was good. The floor was really dusty and dirty. Other than that, it was a nice room.
2024년 3월에 3박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 26일
Dear Jan, thank you for sharing your feedback with us. We're glad to hear that you had a good experience during your stay. However, we apologize for the cleanliness issues you encountered with the dusty and dirty floor. Providing a clean and comfortable environment for our guests is our top priority, and we regret that we fell short of this standard during your visit. Rest assured, your comments will be shared with our housekeeping team for immediate attention to ensure that all areas of the room are thoroughly cleaned. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Kind regards,Customer Care Team

10/10 - 훌륭해요

Daniel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and quaint. Friendly staff. Close to restaurants, walking distance to Costco, Target, Panera, Marshall's, Ross, World Market. Very quiet even though it is sitauted between two main thoroughfares. Just minutes from the beach
2024년 3월에 4박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 26일
Dear Daniel, thank you for letting us know you had a great stay at Sand Castle Inn Seaside. We're glad our clean, quaint, and convenient accommodations were perfect for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Kind regards,Customer Care Team

10/10 - 훌륭해요

Iridian

연인과의 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved it
2024년 1월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 26일
Dear Iridian, we thank you for honestly rating our hotel and services. Our main objective is to provide a clean, comfortable room for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay and our hospitality. We look forward to serving you an unbeaten Sand Castle Inn guest experience on your next visit to Seaside.Kind regards,Customer Care Team

8/10 - 좋아요

desiree

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 18일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - 훌륭해요

Donna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent location, super clean. Great deal for an overnight while traveling.
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 16일
Dear Donna, it's our absolute pleasure to know you loved your stay with us at the Sand Castle Inn Seaside. We strive to provide excellent value to our guests through our favorable location and top-notch facilities. We are excited you found everything suited to your comfort, and we gladly expect you to join us for another incredible guest experience on your next visit to Seaside.Kind regards,Customer Care Team

10/10 - 훌륭해요

Erik

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and clean! Great location
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 16일
Dear Erik, we are happy to have hosted and served you exceptionally well at the Sand Castle Inn Seaside. Thank you for your kind words about our excellent location. We are glad you found your room nice and clean, as our wonderful team is devoted to ensuring that every aspect of your stay is well-managed and maintained for your comfort. We shall be thrilled to accommodate you on all your trips to Seaside, with our facilities running at their best.Kind regards,Customer Care Team

10/10 - 훌륭해요

Juan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 12일
Dear Guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 - 훌륭해요

Tiffany

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This owners were so polite. Easy check in. Safe and very clean! Absolutely would stay again!!
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 12일
Dear Tiffany, we are happy to have hosted you and served you well at Sand Castle Inn Seaside. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our quick check-in, safe facilities, and polite services. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Kind regards,Customer Care Team

10/10 - 훌륭해요

Claudia

2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 26일
Dear Claudia, we are happy to have hosted you and served you well at the Sand Castle Inn Seaside. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our facilities and services. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Kind regards,Customer Care Team

10/10 - 훌륭해요

Magali

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 1일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 - 좋아요

Michelle

반려동물 동반 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Check in was quick and easy. Property was clean and well kept. Easy to get to Monterey area
2024년 1월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 29일
Dear Michelle, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and convenient accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to appreciate our quick and easy check-in services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at Sand Castle Inn Seaside on your next visit!Kind regards,Customer Care Team

10/10 - 훌륭해요

Sadie

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place to stay, we will definitely go back. The rooms were very clean and smelled nice upon entry. I like the soaps they provide as well. Check in was quick and painless. Room was incredibly affordable too which was great because the room was very luxurious. I think I read that it was newly renovated. The only thing I could complain about is that the shower heat was very low. We couldn’t get it past “warm” so we had quick coldish showers. It was also stuck on shower so no baths. There were also no grippies on the floor in the bath so my toddler fell a few times because of it, but that is all. The stay was fantastic and I plan to stay here again. Also, it’s across from a Tesla dealership, but near a lot of restaurants.
2024년 2월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 28일
Dear Sadie, thank you for choosing to stay with us and for taking the time to share your experience! We're thrilled to hear that you had a great stay and found our rooms clean, luxurious, and newly renovated. Your compliments about our check-in process and friendly staff are truly appreciated. We apologize for any inconvenience caused by the low shower heat and the lack of grippies in the bath; rest assured, we'll address these concerns promptly to ensure the safety and comfort of our guests. We're delighted that you plan to stay with us again, and we look forward to welcoming you back soon!Kind regards,Customer Care Team

4/10 - 별로예요

Rob

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
This property is an average budget friendly place that says it's dog friendly. It is not dog friendly. We spent more in hidden fees for the two dogs than we did in the room. On top of that they have no space set up for the pets to be at all. This place did not command the fees paid.
2024년 2월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 27일
Dear Rob, we apologize for the inconvenience you experienced during your stay with us. Providing a comfortable and welcoming environment for all of our guests, including those with pets, is important to us; we regret that we fell short of your expectations in this regard. Your feedback regarding our pet policy and amenities is valuable to us, and we will certainly take it into consideration as we strive to improve the quality of our dog-friendly facilities and services. Thank you for sharing feedback about your stay and helping us identify what can be done better. While it is disappointing that the overall hotel experience could not match your expectations, we hope to host you again with all our services working in your favor. Kind regards,Customer Care Team

10/10 - 훌륭해요

Gokul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice rooms, good checkin experience
2024년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 22일
Dear Gokul, it's our absolute pleasure to know you loved your stay with us at the Sand Castle Inn Seaside. We strive to provide excellent value to our guests through our lovely rooms and pleasant check-in service. We are excited you found everything suited to your comfort, and we gladly expect you to join us for another incredible guest experience on your next visit to Seaside.Kind regards,Customer Care Team

6/10 - 괜찮아요

Elainna

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 21일
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 - 좋아요

Nekiyah

좋아요: 직원 및 서비스
2024년 2월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 20일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - 훌륭해요

Dane

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
great palce to stay on a budget
GREAT location very clean room quiet nice room
2024년 2월에 4박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 13일
Dear Dane, we are pleased that you thoroughly enjoyed your time at Sand Castle Inn Seaside. We appreciate you letting us know how satisfied you were with our rooms, hygiene, and favorable location. The greatest joy of serving our guests is knowing that we provide a premium experience that makes them feel comfortable, peaceful, and contended without worrying about any matters of their stay. Thank you for choosing to stay with us and taking the time to share your honest review. We look forward to hosting you for another ultimate guest experience on your next visit to Seaside.Kind regards,Customer Care Team

4/10 - 별로예요

Neal

I wanted to check in early and was told I needed to pay an additional fee. There were no other guests on site and all of the rooms had not been used the previous day. After waiting 2 hours I was given my room key.
2024년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 9일
Dear Neal, we apologize for the inconvenience you experienced during check-in. Our aim is to provide a seamless and accommodating experience for all our guests, and we regret falling short of meeting your expectations on this occasion. We understand the importance of early check-in, especially when circumstances allow. We apologize for any miscommunication regarding additional fees. Your feedback will be shared with our team to ensure better coordination and clarity in such situations. We regret that your visit to our hotel was not as fruitful as we wished, but we kindly request you give us another chance to compensate for our shortcomings and deliver an excellent guest experience.Kind regards,Customer Care Team

8/10 - 좋아요

Toshi

좋아요: 편의 시설/서비스
Shampoo and lotion are there to yse
2024년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 8일
Dear Toshi, thank you for giving us a lovely rating. We intend for our guests to experience bliss and peace and successfully meet their expectations at Sand Castle Inn Seaside. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction with the provided toiletries makes us very pleased. We hope there were no lapses during your stay in accessing our facilities or receiving staff services. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Kind regards,Customer Care Team

10/10 - 훌륭해요

Shelly

가족 여행
Good stay. Clean rooms, comfy beds, hot shower, nice staff.
2024년 2월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 7일
Dear Shelly, we are pleased that you thoroughly enjoyed your time at Sand Castle Inn Seaside. We appreciate you letting us know how satisfied you were with our rooms, beds, shower facility, and staff team. The greatest joy of serving our guests is knowing that we provide a premium experience that makes them feel comfortable, peaceful, and content without worrying about any matters of their stay. Thank you for choosing to stay with us and taking the time to share your honest review. We look forward to hosting you for another ultimate guest experience on your next visit to Seaside.Kind regards,Customer Care Team

10/10 - 훌륭해요

Cherrie Jude

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms look renovated, which makes it cleaner and inviting. The check-in process was great, and they accepted cats (for a $45 fee), which was lovely! The three things I'd recommend is an extra blanket in the room, a bag for the ice bucket, and and in room 114 the front part of the AC vents rattles loudly. Otherwise, Id stay here again. The location is also good as its close to stores and restaurants.
2024년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 8일
Dear Cherrie, thank you for taking the time to share your detailed feedback with us. We are delighted to hear that you found our renovated rooms clean and inviting. We also appreciate your compliments on our check-in process, convenient location, and pet-friendly policy. Your suggestions regarding additional amenities have been duly noted, and we will discuss them with our administrative team as we strive to enhance the quality of our guest experience. We apologize for any inconvenience caused by the noisy AC vent and assure you that we will have our maintenance team look into this issue right away. It's wonderful to know that you would consider staying with us again, and we look forward to welcoming you back soon!Kind regards,Customer Care Team

8/10 - 좋아요

Basem

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were allowed to get into our room few hours before check in time.
2024년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 6일
Dear Basem, thank you for rating your stay at our hotel. It is lovely to see our guests acknowledge the pleasure of choosing to stay with us. Your appreciation for our hospitality delights us; we're glad our early check-in option impressed you greatly. We'll try our best to make up for any shortcomings on your next visit if you could inform us about what didn't reach your expectations this time. Let us know about your next visit to Seaside in advance, and we'll book a perfect room for your vacation. Kind regards,Customer Care Team

6/10 - 괜찮아요

Michael

별로예요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 1일
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 - 좋아요

Jerry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very good. Only noise from traffic
2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 1일
Dear Jerry, thank you for taking the time to share your feedback. We're delighted to hear that you had a very good experience during your stay. We understand that noise from traffic can be a concern, and we appreciate your understanding. If you decide to stay with us again, please feel free to let us know your preferences, and we'll do our best to accommodate them. Your comfort is our priority, and we look forward to hosting you on your next visit.Kind regards,Customer Care Team

10/10 - 훌륭해요

Andrew 님, Spring Branch

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice accessible room well laid out
2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 6일
Dear Andrew, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Sand Castle Inn guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Kind regards,Customer Care Team

6/10 - 괜찮아요

jianzhong

No breakfast service
2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 1일
Dear Jian Zhong, we appreciate you bringing your concern to our attention regarding the lack of breakfast service. We sincerely apologize for any inconvenience this may have caused during your stay. Please know that we take guest feedback seriously, and we are actively working to handle this issue to ensure a more seamless experience for our guests. We value your business and hope to have the opportunity to welcome you back, offering an improved and fully satisfying stay.Kind regards,Customer Care Team

6/10 - 괜찮아요

david

Not an appealing place
2024년 1월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 1일
Dear David, thank you for sharing your thoughts with us. We're sorry to hear that your experience at our hotel did not meet your expectations. We take all feedback seriously, and we would appreciate more information about the aspects that you found unappealing so that we can handle and improve upon them. We aim to provide a comfortable and enjoyable stay for all our guests, and your input is valuable to us. If you could provide specific details about your concerns, it would assist us in making the necessary improvements. We value your feedback and hope to have the opportunity to enhance your experience in the future.Kind regards,Customer Care Team

10/10 - 훌륭해요

Allison

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 29일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team