외관

하얏트 리젠시 버밍햄 - 더 윈프리 호텔 여행 후기

4 out of 5
하얏트 리젠시 버밍햄 - 더 윈프리 호텔
1000 Riverchase Galleria, Hoover, Birmingham, AL

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1005개 이용 후기 중 629개" "
평점 8 - 좋아요. 1005개 이용 후기 중 190개" "
평점 6 - 괜찮아요. 1005개 이용 후기 중 89개" "
평점 4 - 별로예요. 1005개 이용 후기 중 42개" "
평점 2 - 너무 별로예요. 1005개 이용 후기 중 55개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

2/10 - 너무 별로예요

Kyaisha

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
I called the staff at the Hyatt to let them know that the weekend was already paid for. Also to let them know that although Friday was paid for, we would arrive at a specific time on Saturday. They assured me that they would enter it into their system and that our room would be ready upon our arrival on Saturday. When I went to check in, staff made us very nervous and uncomfortable by stating that our “room service was cancelled, no one entered our arrival time and date, and no rooms were available.” That is a horrible display of customer service to put guests in a bind and feel such discomfort of uncertainty. While waiting through their error and confusion, other parties experienced the same screw up. It appears that this hotel overbooked and wasn’t honest with guest. My spouse had to come out of pocket and pay for our stay from Saturday-Sunday and we already paid for that weekend in advance. That was an inconvenience and shouldn’t have happened. We were very displeased and our room wasn’t ready until Saturday evening. Horrible horrible horrible. Learn and train on good customer service, how to accommodate and make guests feel secure and as is the problem on the hotels part will be corrected in a timely manner.
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Cathrine

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
We love staying at the Wynfrey Hotel, mainly because it is attached to the mall that my 5-year-old wants to be at 24/7, but the actual hotel itself is outstanding! Rooms are always super clean, and the staff is always courteous and helpful, but on this particular trip we had to wait over two and a half hours after our "promised check-in time at 4 pm." I understand they had a big group of people check-in at once, but it was a bit ridiculous having a lobby full of guests waiting for rooms and having to stand with my 5 YO because there were no open seats. So I would just call and make sure what your *actual* check-in time is estimated to be before walking in and expecting your room to be ready at 4 pm. Otherwise, it was a great stay!
2024년 5월에 2박 숙박함
답변 제공: General Manager 님, 2024년 5월 10일
Dear Cathrine,It was a pleasure hosting you at Hyatt Regency Birmingham - The Wynfrey Hotel! We're glad our clean rooms, friendly staff, and close proximity to the mall helped make your visit memorable. Thank you for your patience during check-in. We look forward to seeing you again soon.Cheers,The Wynfrey Management Team

10/10 - 훌륭해요

Teresa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent staff from check in to bartender, waitress and breakfast staff. Even if you didn’t interact with a staff member they would always greet you. The included breakfast was over the top. Not the usual continental style. Rooms were quiet and comfortable. Great to be able to walk at the mall that was connected.
2024년 5월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 9일
Dear Teresa,Thank you! It was a pleasure to welcome you to Hyatt Regency Birmingham - The Wynfrey Hotel, and we are delighted you had such a wonderful stay. As you noted, our team works hard to ensure our guests feel welcome and have an amazing visit, so they will be thrilled to read all of your kind comments. We look forward to welcoming you back whenever you're heading back in our direction.Cheers,The Wynfrey Management Team

6/10 - 괜찮아요

Josh

가족 여행
좋아요: 직원 및 서비스
Staff was amazing. Everything was fine. Except for 1 thing. They put us next to the elevator which is normally not an issue. But the elevators were so loud. Not the people on them. The actual elevators. You could hear them going up and down all day and night. And it wasn’t quiet at all. Couldn’t sleep and went to front but they were sold out. Paid for the higher room hoping to have quiet stay with no one above us but was kept up all night with the elevator. Loudest elevator I’ve ever stayed by
2024년 5월에 3박 숙박함
답변 제공: General Manager 님, 2024년 5월 8일
Dear Josh,Thank you for staying with us and for your review. Although it pleases us to know our team's service exceeded your expectations, accept our sincere apologies for any noise issues with our elevators. We are sorry your sleep was disturbed, and we hope you will give us another opportunity should your travels bring you back to the area.Cheers,The Wynfrey Management Team

10/10 - 훌륭해요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함

6/10 - 괜찮아요

Cat

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
I received my confirmation email before my visit and check in was 11am-4pm. I arrived at 2pm and was denied checkin. I was in town for a wedding and pressed for time. The staff seemed to not care at all. I’ve never been denied checkin when arriving at the proper time. There were many upset guest in the lobby. The facility is dated. The bathtub/shower combo felt as though I would fall through the floor. It was terrifying. I also received a burn from the hairdryer when I unplugged it. The plug burned my hand when I removed it from the electrical socket.
2024년 5월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 8일
Dear Cat,Thank you for staying with us and letting us know about your experience. We are disappointed your visit was not as expected and apologize for any inconvenience with our check-in. Also, guest safety is of utmost importance, and if you have concerns during your stay, please let one of our team members know. We appreciate your feedback and hope you will allow us another opportunity to provide you with the level of service you, as our valued guests, deserve.Cheers,The Wynfrey Management Team

10/10 - 훌륭해요

Neshanta

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent stay
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 7일
Dear Neshanta,Thank you for submitting your five - star review. We greatly appreciate that, and we are glad that we met your expectations during your stay. We look forward to having you stay with us in the future to provide you with another amazing stay.

10/10 - 훌륭해요

Stephen 님, Farragut

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff, ease of gettting off / on interstate…close to where we needed to be for my son’s wrestling camp
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Always consistently nice. I didn’t like to pay for parking.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 3일
Dear Lisa,Thank you so much for the perfect rating! We're so happy to know that you had a great time with us overall. We're sorry to hear about any disappointment in our parking fee and your feedback regarding this matter is gratefully received. Please consider coming back to join us again soon!Cheers,The Wynfrey Management Team

10/10 - 훌륭해요

David 님, Newport Beach

좋아요: 숙박 시설 상태 및 시설
Staff was very accommodating. The property is attached to a mall.
2024년 5월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 6일
Dear David,We love to hear about when our team delivers such a wonderful time for our guests! We'll be sure to pass your compliments on. We're so pleased you also enjoyed our convenient location, and we hope to welcome you back to Hyatt Regency Birmingham - The Wynfrey Hotel for another relaxing stay.Cheers,The Wynfrey Management Team

10/10 - 훌륭해요

Loni

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Janica at Frront desk and the valet people went above and beyond to help me . Motel itself is older but they updated it. Close to mall and eateries. I would recommend!
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 3일
Dear Loni,Thank you for visiting us at Hyatt Regency Birmingham-The Wynfrey Hotel. We appreciate your positive feedback regarding our fantastic service and convenient location. Please stay with us again the next time you are in the area!Cheers,The Wynfrey Management Team

10/10 - 훌륭해요

William

좋아요: 청결 상태
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Isabella

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Would definitely stay here again!
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 29일
Dear Isabella,We're delighted you enjoyed your stay at Hyatt Regency Birmingham - The Wynfrey Hotel! Please come see us again soon.Cheers,The Wynfrey Management Team

8/10 - 좋아요

Aimee

좋아요: 청결 상태, 직원 및 서비스
It was attached to a mall.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 26일
Dear Aimee,Thank you for the positive review. We hope you enjoyed your stay and look forward to welcoming you back for a five-star stay in the future.Cheers,The Wynfrey Management Team

10/10 - 훌륭해요

Roberto

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Cathrine

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything about our stay here was perfect! The staff were super helpful and courteous, our room was very clean, breakfast wasn’t the greatest (it only costs $1/day so we weren’t expecting it to be), but everything else was 10/10 excellent! We will definitely stay here again and would recommend it to others!
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 24일
Dear Cathrine,Thank you for choosing Hyatt Regency Birmingham - The Wynfrey Hotel and for taking a moment to share your five-star experience! We are thrilled to hear that our friendly service and standard of cleanliness met the mark for you on your recent visit. Your recommendation is the highest compliment we could receive, and we sincerely welcome the opportunity to host you again in the future.Cheers,The Wynfrey Management Team

6/10 - 괜찮아요

John

연인과의 여행
좋아요: 직원 및 서비스
Location to I65
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 24일
Dear John,Thank you for your recent stay, and for taking the time to share your comments. We're happy to hear you appreciated our convenient location, which is ideal for accessing the interstate. We're grateful for your review, and we hope to have the opportunity to exceed your expectations the next time you're in the area.Cheers,The Wynfrey Management Team

8/10 - 좋아요

Bonita

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My only complaint…the beds were uncomfortable. The linens were fine, but the mattresses need replacing. Hard spots, spongy spots…just not a luxurious or comfortable bed which made good rest impossible.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 22일
Thank you for your review. It's wonderful to know you had an enjoyable overall experience; however, we regret your disappointment with our beds. Guest comfort is of the utmost importance to us, so we'll be sure to share your feedback internally to ensure any opportunity for improvement is seized. We hope you will keep us in mind for the future, as we would love for you to come back and spend some more time with us.Cheers,The Wynfrey Management Team

10/10 - 훌륭해요

SONYA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Deina

가족 여행
Not very well maintained
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 24일
Dear Deina,Thank you for your feedback. We are disappointed to hear about your experience with the maintenance of our property, as our team strives to ensure all guests enjoy a comfortable and pleasing environment during their stay. Your input is valuable to us, and we will address this issue promptly. We hope to have the opportunity to welcome you back and provide a more positive experience in the future.Cheers,The Wynfrey Management Team

10/10 - 훌륭해요

Tasha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was clean, staff was nice. Would stay here again!
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 24일
Dear Tasha,Thank you for choosing Hyatt Regency Birmingham - The Wynfrey Hotel and for taking a moment to share your five-star experience! We are thrilled to hear that our friendly service and standard of cleanliness added to the enjoyment of your stay. It was a pleasure to host you, and we look forward to welcoming you back in the future for another memorable visit to Birmingham.Cheers,The Wynfrey Management Team

10/10 - 훌륭해요

Deborah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only thing I have as a negative comment is that our shower did not drain properly and we were standing in water
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 22일
Dear Deborah,We at Hyatt Regency Birmingham - The Wynfrey Hotel appreciate your review. We apologize for the slow drain in your shower and will look into this to ensure this matter is resolved promptly. Nevertheless, we are pleased that you enjoyed your stay and would love to host you again in the future. Cheers,The Wynfrey Management Team

10/10 - 훌륭해요

Brandan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel and in a great location.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 22일
Dear Brandan,Thank you for your recent stay with us at Hyatt Regency Birmingham - The Wynfrey Hotel. We are pleased to hear we met your expectations and look forward to hosting you again for another great experience. Cheers,The Wynfrey Management Team

6/10 - 괜찮아요

Lisa

좋아요: 직원 및 서비스
Nice hotel but was met with a strong smell of pot smoke when waiting for the elevator from the parking garage. Every staff member that I encountered was super friendly and helpful. The room was average and noisy traffic could be heard throughout the night (sounded like I was right next to the Daytona speedway).
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 22일
Dear Lisa,Thank you for taking the time to leave a review. While we're pleased you enjoyed the warm hospitality from our team, we apologize for any inconvenience you experienced and will use your feedback to help us improve the comfort of future guests. We hope you'll consider coming back to us again soon for a more pleasant stay.Cheers,The Wynfrey Management Team

8/10 - 좋아요

Paula

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Dennis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything at this property was great will definitely book again.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 17일
Dear Dennis,Thank you so much for taking the time to share your thoughts on your recent visit! We are delighted you thoroughly enjoyed your experience, and we look forward to your return! Cheers,The Wynfrey Management Team

10/10 - 훌륭해요

Jay

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Tina

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved the valet parking and in suite breakfast
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Dear Tina,Thank you for sharing your experience at Hyatt Regency Birmingham - The Wynfrey Hotel! We're delighted you enjoyed our valet parking and in-suite breakfast services. Your satisfaction is our priority, and we're thrilled to have contributed to your comfort during your stay. We look forward to welcoming you back for another memorable visit.Cheers,The Wynfrey Management Team

10/10 - 훌륭해요

Julie 님, Ellicott City

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was in a good area for my trip. Checkin was easy. Room was ok, although the shower door didn’t stay closed, and it only opens right next to the commode, and there’s not much room so it’s awkward getting in and out.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 14일
Dear Julie,Thank you so much for the five-star review. We're glad you enjoyed our convenient location and the warm, efficient service delivered by our team. We appreciate your feedback, which will help us improve the experience of future guests, and hope you'll join us again soon.Cheers,The Wynfrey Management Team

10/10 - 훌륭해요

Jataria S

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함

8/10 - 좋아요

Justin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Highly recommend this hotel! Great location with shopping and dining options close by, safe area, and easy parking. Only negative feedback is that the bathroom had some hair on the ground and the typical, awful pillows that immediately deflate.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 8일
Dear Justin,Thank you for your review and recommendation. We're thrilled you enjoyed your stay, including our prime location and parking. We also apologize for the slight lapse in cleanliness, and we appreciate your feedback about this and the pillows so we can speak with the appropriate team members and ensure improvements are made in time for your next visit. We look forward to seeing you again soon!Cheers,The Wynfrey Management Team

10/10 - 훌륭해요

David

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice facilities.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 6일
Dear David,It was a pleasure hosting you at Hyatt Regency Birmingham - The Wynfrey Hotel! We're glad you enjoyed your visit, and we look forward to seeing you again the next time you're in the area.Cheers,The Wynfrey Management Team

8/10 - 좋아요

Gwen

가족 여행
Dated facility. Service was ok.
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 6일
Dear Gwen,Thank you for sharing your feedback with us. We understand that the ambiance and condition of our property play a significant role in your overall experience. Your feedback will be shared with our team to ensure that we continue to strive for excellence. We value your input and hope to have the opportunity to welcome you back. Thank you for staying with us at Hyatt Regency Birmingham - The Wynfrey Hotel.Cheers,The Wynfrey Management Team

10/10 - 훌륭해요

Ahmad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 3일
Dear Ahmad,Thank you for choosing Hyatt Regency Birmingham - The Wynfrey Hotel and for sharing your lovely five-star review. We are delighted you enjoyed your stay and look forward to welcoming you back for another memorable visit.Cheers,The Wynfrey Management Team

10/10 - 훌륭해요

Doug

연인과의 여행, 출장 여행
Overall a nice place. Location felt a little cramp for driving in and out. Entrance and exit to parking was extremely tight to maneuver. Convenient for coming off of interstate and having a large mall attached was wonderful.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 3일
Dear Doug,Thank you for choosing Hyatt Regency Birmingham - The Wynfrey Hotel! It's great to hear our convenient location served you well during your stay. We're also mindful of your concerns regarding parking access and the tight maneuvering, and we'll certainly consider that for improvement. Your insights help us enhance the overall guest experience, and we look forward to welcoming you back for another enjoyable visit!Cheers,The Wynfrey Management Team

10/10 - 훌륭해요

Bill

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly and helpful staff, clean rooms and property.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 3일
Dear Bill,Thank you for your review and for giving us a perfect rating. We take great pride in providing our guests with exceptional service and impeccable accommodations, so we are pleased that this was reflected in your experience at Hyatt Regency Birmingham - The Wynfrey Hotel. It was a pleasure having you here, and we hope you return soon.Cheers,The Wynfrey Management Team

6/10 - 괜찮아요

Jeffery 님, Murfreesboro

연인과의 여행
Dirty room and experience parking
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 29일
Dear Jeffery,We're disappointed to hear about the issues you encountered with cleanliness and parking. Rest assured, we'll address these matters promptly with our team to ensure an improved experience for future visits. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future.Cheers,The Wynfrey Management Team

10/10 - 훌륭해요

keidra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Enjoyed my stay, I would stay again.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 29일
Dear Keidra,It warms our hearts to know that you enjoyed your stay with us overall, and we trust that everything was in order for your visit. Thank you so much for the perfect rating, and we hope to welcome you back to Hyatt Regency Birmingham - The Wynfrey Hotel again soon. Cheers,The Wynfrey Management Team

8/10 - 좋아요

Jason

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Mall attachment was a huge plus
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 29일
Dear Jason,Our team endeavors to deliver a top-of-the-line experience, and we're delighted that our proximity to the attached mall was something you enjoyed. Our team would love nothing more than to welcome you back to Hyatt Regency Birmingham - The Wynfrey Hotel, so come and see us again!Cheers,The Wynfrey Management Team

10/10 - 훌륭해요

Lawrence

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great front desk staff. On site restaurant w/ great free breakfast buffet. 2 story Galleria attached shopping mall. Lots to do!
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 27일
Dear Lawrence,Thank you for sharing this lovely review of Hyatt Regency Birmingham - The Wynfrey Hotel. We're pleased you were impressed with our dedicated front desk team and delicious breakfast! Your thoughts are appreciated, and we hope you'll join us again. Cheers,The Wynfrey Management Team

4/10 - 별로예요

Rebecca

아이를 동반한 가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
Used water bottles in my room, lotion smeared all over the sink. Valet was slammed and took forever. Otherwise clean, all staff was extremely kind despite being very busy.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 27일
Dear Rebecca,We're grateful to have hosted you as our guest. It's great that you noticed our focus on friendly service; however, we're sorry you were disappointed with other aspects of your stay. Our housekeeping appreciates your feedback, and we'll strive to improve the efficiency of our valet service. We're confident we can exceed your expectations, and we hope you'll give us another chance. Cheers,The Wynfrey Management Team

6/10 - 괜찮아요

Jason

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Not a bad place to stay the night. Just expected a little more based on the rating.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 27일
Dear Jason,Thanks so much for letting us know your thoughts about your recent stay. We'd love to hear more from you about what you feel we can improve upon, as guest satisfaction is of the utmost importance to us. It would be an honor to welcome you back anytime!Cheers,The Wynfrey Management Team

10/10 - 훌륭해요

CHASITY

2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Lucy 님, AUSTIN

반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They cancelled my without any explanation or reason. This is very disappointing and acceptable. I arrived to Alabama after driving 10 hours ready to rest and shower. I had no where to go with my daughter and mother at 1:00 am. We had to stay in our vehicle
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 27일
Dear Lucy,While we thank you for taking the time to share your experience, we are incredibly sorry about the situation you encountered with the room being canceled. Please know this situation does not happen often and we will look into ways to avoid it in the future. We certainly hope we get a second chance to show you how wonderful our property really is.Cheers,The Wynfrey Management Team

10/10 - 훌륭해요

Diane 님, Oak Park

2024년 3월에 1박 숙박함

6/10 - 괜찮아요

starr

2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Amy

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

William

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Denise

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
When I say everything was excellent that is what I mean. I am definitely booking here every time I go to Alabama
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 24일
Thank you so much for choosing to stay with us at Hyatt Regency Birmingham - The Wynfrey Hotel. We are thrilled to learn you had such a pleasant stay and appreciated our property. Your kind words are very welcome. We hope to see you again soon, as it was a pleasure having you.Cheers,The Wynfrey Management Team

10/10 - 훌륭해요

Tracey 님, Toomsuba

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 21일
Thank you for choosing Hyatt Regency Birmingham - The Wynfrey Hotel and for your positive feedback! We're thrilled to hear you had a wonderful stay. Your satisfaction is our priority, and we look forward to welcoming you back for another exceptional experience.Cheers,The Wynfrey Management Team