스위트, 침실 1개, 부분 바다 전망 | 욕실 | 고급 세면용품, 헤어드라이어, 목욕가운, 타월

돌핀 베이 리조트 앤드 스파 여행 후기

4.5 out of 5
돌핀 베이 리조트 앤드 스파
2727 Shell Beach Rd, Pismo Beach, CA

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 273개 이용 후기 중 212개" "
평점 8 - 좋아요. 273개 이용 후기 중 40개" "
평점 6 - 괜찮아요. 273개 이용 후기 중 14개" "
평점 4 - 별로예요. 273개 이용 후기 중 3개" "
평점 2 - 너무 별로예요. 273개 이용 후기 중 4개" "

9.8/10

청결 상태

9.4/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.6/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Hae-kwang

좋아요: 청결 상태, 객실의 편안함
2021년 2월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing room- huge and clean with every amenity. The hotel grounds are gorgeous and the cliffside views spectacular.
2021년 8월에 3박 숙박함
답변 제공: Lisa Carnes, Front Office Manager 님, 2021년 9월 6일
Hello Raj, Thank you for taking the time to post your review regarding your recent stay at Dolphin Bay. We are thrilled to hear you enjoyed your large suite, amenities and our amazing views. We look forward to welcoming you back in the near future. Warmest Regards, The Team at Dolphin Bay

8/10 - 좋아요

Felicia 님, Placentia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was very nice, our room was excellent and the pool was really well maintained. We had a 2 bedroom unit near the pool that was great for our group of 5. The pool area did get a bit rowdy. We also found there to be limited on-site food options. The Lido restaurant was a little pricy as a family option. We got some drinks there a few times and had a issues with the staff, including on the last night when the bartender appeared to be impaired. Otherwise, the location in Shell Beach lends itself to good views, but you have to drive to get to a sandy beach. Overall, very nice option for a family with comfortable, well-appointed suites that feel quite luxurious.
2021년 8월에 3박 숙박함
답변 제공: Lisa Carnes 님, 2021년 9월 5일
Hello Felicia, Thank you for taking the time to provide us with feedback in regards to your recent visit to Dolphin Bay. I am delighted to hear that you enjoyed your stay at the resort. We strive to exceed all of our guests expectations and I’m happy to hear we did so with you. I also wanted to thank you for informing us about your experience in our restaurant, Lido. We appreciate your feedback and will address your concerns. We certainly look forward to welcoming you back in the near future! Warm Regards, Lisa Carnes Front Office Manager

6/10 - 괜찮아요

Wilson

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
Fruit flies
Nice hotel and staff were really pleasant and accommodating. Pool incredibly warm and very nice attendants. We stayed in a one bedroom unit which was very well sized and comfortable. BUT, one drawback. When we checked in we noticed a lot of fruit flies in our room. Easily more than a hundred, maybe 200? I asked the valet to inform the front desk and I called down and they said it was somewhat normal? I went down and asked if we could change rooms or pay to upgrade to any room without bugs. Front desk said they were fully booked but did send maintenance to set up fly traps. First night traps killed about 5, but I swatted about 50. Second night I killed near 150 (evidence below). Third night was fine with just a dozen randomly popping up. But not what you want on a vacation for excess of $500/night.
2021년 8월에 3박 숙박함
답변 제공: Lisa Carnes 님, 2021년 8월 21일
Greeting, Thank you for taking the time to provide us with feedback in regards to your recent visit to Dolphin Bay. I am delighted to hear that our staff was pleasant and accommodating. I also wanted to thank you for informing us about the gnats in your suite. It is honest feedback like yours that helps us continually improve operations property wide. This is definitely something that we take very seriously and are currently looking for a solution. We certainly look forward to welcoming you back in the near future. Warm Regards, The Team at Dolphin Bay

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved the pool and view and cleanliness and ease of parking and room service. At times it was quite loud and busy at pool. Would have been great to have a few more fire pits near cliff view.
2021년 7월에 4박 숙박함
답변 제공: Lisa Carnes 님, 2021년 8월 21일
Greetings, Thank you for taking the time to provide us with feedback in regards to your recent return visit to Dolphin Bay. I am delighted to hear that you enjoyed your overall stay at the resort. We strive to exceed all of our guests’ expectations and I am happy to hear we did so with you. We look forward to welcoming you back in the near future! Warm Regards, The Team at Dolphin Bay

10/10 - 훌륭해요

Joe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 6월에 1박 숙박함
답변 제공: Lisa Carnes 님, 2021년 8월 21일
Greetings, Thank you for taking the time to provide us with your 10 out 10 rating from your recent stay at Dolphin Bay. We strive to exceed all of our guests’ expectations and I am happy to hear we did so with you. We look forward to welcoming you back in the near future. Warm Regards, The Team at Dolphin Bay

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They dont have us in system at first so the manager shes so nice she gave us upgraded room and because we have to wait for room to clean she offered some free appetizer at the bar while were waiting.
2021년 6월에 1박 숙박함
답변 제공: Lisa Carnes 님, 2021년 8월 21일
Greetings, Thank you for taking the time to provide us with feedback in regards to your recent visit to Dolphin Bay. I sincerely apologize for the mix up during your check in process. This is definitely not how we intend to operate the resort. I am happy to here that we were able to upgrade your room and accommodate in our restaurant while we prepared your suite. We certainly look forward to welcoming you back in the near future. Warm Regards, The Team at Dolphin Bay

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a 2 bedroom beachfront unit with a beautiful view. The unit is very spacious and attractively furnished. We had a pleasant stay. The area around Pismo beach does not have much to do though. We visited a beach and Morro Bay. The only complaint is the price is high on this hotel. We paid $1000 per night for our stay. Also we were not able to eat at the hotel restaurant as we did not have a reservation (despite having lots of open table). The pool looks decent but we did not use it as we saw lots of babies in diapers.
2021년 5월에 2박 숙박함
답변 제공: Dolphin Bay Team 님, 2021년 6월 28일
Dear Anonymous, Thank you so much for taking the time to share your experience with us on Expedia. I am thrilled to hear how much you enjoyed our ocean views, suite décor, and the property in general. I am however sorry to hear that you could not find much to do in the area. Our beautiful central coast is known for its amazing hiking trails, bars & restaurants, and of course we have several beaches to choose from. During your next visit I would be more than happy to help plan your stay, so we can make sure you make the most of your time here! Thank you again for your feedback, and we sincerely look forward to seeing you again soon.

2/10 - 너무 별로예요

실제 이용하신 고객

2021년 6월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel has waterfront view with astonishing landscape. We had one bedroom which size is bigger than most of other properties we stayed (we are travelers and stay in many compatible hotels). The bed is comfortable which is a good measurement if a hotel is up to a par for me, as to others. Services here are great in general, though they missed a couple small items that we requested in our room services. Overall, it’s a great place to stay. Will recommend.
2021년 6월에 1박 숙박함
답변 제공: Dolphin Bay Team 님, 2021년 6월 28일
Dear Anonymous, Thank you so much for posting this amazing review on Expedia. I am thrilled to hear how much you enjoyed everything! We all sincerely hope you come back for another visit, and yet another perfect getaway by the water. Warmest regards,

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay with family. The staff was very friendly and helpful. Facilities were great. Will definitely stay again at the resort
2021년 5월에 1박 숙박함
답변 제공: Dolphin Bay Team 님, 2021년 6월 28일
Dear Anonymous, Thank you so much for sharing this great review with us on Expedia. We truly enjoy hearing all the amazing stories guests have of how wonderful of a time they had. So thank you again. We sincerely look forward to your next visit! Warmest regards,

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 5월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, excellent service by all staff including all restaurants, front desk, and valet.
2021년 5월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All the rooms are suites, it’s not your typical hotel. There’s a full kitchen living room and a washer and dryer which came in handy. The pool is heated there’s a trail that takes you down to the beach. Great hotel will definitely stay again.
2021년 5월에 2박 숙박함
답변 제공: Julissa Jimenez 님, 2021년 5월 15일
Dear Anonymous, Thank you so much for taking the time to post this review on Expedia. I am thrilled to hear how much you enjoyed your stay here! It is wonderful that you were able to make the most of not only our property, but also the local area. We sincerely look forward to welcoming you back to Dolphin Bay again in the near future. Warmest regards, Julissa Jimenez Guest Services Manager

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and room was much larger than I expected.
2021년 5월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 5월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

반려동물 동반 여행, 가족 여행
별로예요: 편의 시설/서비스
First time we used this hotel. As a worldwide traveler in the past 30 years, I have to say this facility is quite a disappointment. Not so much about the hotel itself, which enjoys a wonderful location, but all to do with the amenities, their rigid policies and their attitude. We booked a penthouse with two bedrooms. Views are spectacular but the room has practically no amenities, besides the room itself.No welcome drinks or fruits or flowers (that typically come with a place you pay so much), no bath robes, no slippers, no wine classes (just some water glasses), and the toiletries are very basic, even the tissue box was almost empty (just a few pulls emptied the box!) For over $1000 that we paid for the night, we would expect the hotel to be a bit more accommodating, but their 11am check out time is so rigidly enforced with front desk clerks simply coldly telling you “sorry, we don’t do late checkout!”, looking at us like we are aliens. All we were asking is to extend the check out to 1pm the latest to accommodate a call that requires a quiet place, but the small request was rejected at both check in and checkout with no explanation other than it’s their policy and they simply just don’t do it. To be fair to the clerks, they did however allow us to remain on their property upon checking out (which is a surprise since it seems to imply this hotel does not permit visitors to stay on their property if you are not a paying hotel guest!) Quite a memorable $1000 dollar night stay!
2021년 5월에 1박 숙박함
답변 제공: Julissa Jimenez 님, 2021년 5월 15일
Dear Anonymous, I want to start this email by thanking you for your stay, and I sincerely thank you for your detailed feedback. It was very difficult for me to read how disappointing your visit with us was. We take so much pride in providing an all-around wonderful experience for each guest, so I am terribly sorry for how we fell short with your stay. There are no excuses for the verbiage from the front desk, the lack of amenities in the suite, or anything else that you had mentioned. However, we now know which areas we need to improve on. The details you have given are such great training opportunities that we can use to progress. We want to be the best of the best, so this is excellent information to pass along to each department on property. I would really love to offer you a complimentary return stay so we can give you the Dolphin Bay experience intend for every single guest. If you would like to send me your information, I would be happy to send you a gift certificate to come back. Thank you again for your time and patience, and I look forward to hearing from you. Warmest regards, Julissa Jimenez Guest Services Manager

10/10 - 훌륭해요

CHRISTINA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 5월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2021년 4월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태
Place was just ok. Expected a nicer resort. Lots of kids at the pool, more family than couples oriented. Suite could also have been more luxurious, it was just a larger version of a basic room. Some front desk staff had an attitude. Spa and massage were just ok as well, nothing to write home about.
2021년 4월에 2박 숙박함

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 4월에 2박 숙박함

8/10 - 좋아요

Lee

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pismo accommodation
The unit was pleasant. Not a value in the least. Unless you are going to spend time at the property, I do not recommend.
2021년 3월에 1박 숙박함
답변 제공: Lisa Carnes 님, 2021년 4월 21일
Greetings, Thank you for taking the time to send us your feedback. We do offer several promotions during the year. Hopefully, this will help you feel more of the value. Thank you again for your feedback. Kind Regards, Lisa Carnes Front Office Manager

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was mine and my family’s first time at dolphin bay and it was nothing but amazing. Paid for a pool view got a beach view. Staff is friendly, super nice and amazing, the room was by far super clean and nice. Room service was super fast at getting our food to us.
2021년 3월에 1박 숙박함
답변 제공: Lisa Carnes 님, 2021년 4월 21일
Greetings, Thank you for taking the time to send us your comments regarding your recent stay. We are thrilled to hear you and your family enjoyed Dolphin Bay. We look forward to welcoming you back in the very near future for another great stay! Kind Regards, Lisa Carnes Front Office Manager

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Clean and comfortable, however staff not friendly and treated our family different then other families.
2021년 2월에 1박 숙박함
답변 제공: Lisa Carnes 님, 2021년 4월 21일
Greetings, Thank you for sending your comments regarding your stay at Dolphin Bay. I'm happy to hear you found your accommodations clean and comfortable. I am disappointed to hear your found our staff unfriendly. We pride ourselves in our customer service. Please know that this is something that I will personally look into. Thank you, again for mentioning this. We look forward to hopefully welcoming you back in the near future. Kind Regards, Lisa Carnes Frotn Office Manager

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
What can’t I say about this property? The customer service from the moment my family and I stepped on the property was amazing. The suite was beautiful, clean and beyond my expectation. Very family and pet friendly property. Definitely staying here again!
2021년 2월에 2박 숙박함
답변 제공: The Dolphin Bay Team 님, 2021년 2월 23일
Dear Anonymous, I am thrilled to hear what an amazing time you had with us! We take so much pride in not only our beautiful ocean views, but also our amazing Dolphin Bay team. We do our absolute best to give every guest a 5-star experience, so I am very happy to hear we were able to meet this expectation with you and your family. We sincerely thank you for the wonderful review, and look forward to your next stay! Warmest regards, Julissa Jimenez Guest Services Supervisor

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing staff and amazing views. Best hotel I’ve ever stayed at by far!
2021년 2월에 1박 숙박함
답변 제공: Lisa Carnes 님, 2021년 2월 14일
Hello, Thank you for taking the time to post your review regarding your recent stay at Dolphin Bay. We are thrilled to hear you enjoyed the views and our staff was accommodating and friendly. We look forward to welcoming you back in the near future. Kind Regards, Lisa Carnes Front Office Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 2월에 1박 숙박함
답변 제공: Lisa Carnes 님, 2021년 2월 19일
Thank you

8/10 - 좋아요

Chandrima

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 1월에 1박 숙박함
답변 제공: Lisa Carnes 님, 2021년 2월 14일
Hello Chandrima, Thank you for your kind review. We appreciate all feedback! We look forward to welcoming you back to the resort in the near future. Best, Lisa Carnes Front Office Manager

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful place, great size suites. Terrific amenities, and very friendly staff.
2021년 1월에 1박 숙박함
답변 제공: The Dolphin Bay Team 님, 2021년 1월 19일
Dear Anonymous, Thank you so much for your recent stay with us! And thank you so much for taking the time to share these kind words about your experience. I am thrilled to hear how much you enjoyed the beautiful ocean views, our property, and wonderful Dolphin Bay team. We sincerely look forward to your next visit.

10/10 - 훌륭해요

실제 이용하신 고객

2021년 1월에 1박 숙박함
답변 제공: Lisa Carnes 님, 2021년 1월 22일
Thank you!

10/10 - 훌륭해요

Desmond

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Celebrating Abba
Friendly staff. Took care of me and my family and we had no complaints. Attention to detail was key, my 3 year old nephew enjoyed himself. A lot of space to run around, my 12 year old enjoyed his bicycle riding, my sisters enjoyed the view and the pool of course. Had to get those Instagram photos in lol. We had a great time. Clean and spacious suites
2020년 10월에 3박 숙박함
답변 제공: Lisa Carnes 님, 2020년 12월 17일
Greetings, Thank you for taking the time to submit your review regarding your recent stay at Dolphin Bay. We are thrilled to hear you and your family enjoyed your time at the resort. We sincerely look forward to welcoming everyone back in the near future. Warm Regards,

6/10 - 괜찮아요

katharine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not as advertised-bait & switch
We were supposed to have a ground level ocean view suite but it was a ground level garden view/partial suite. Very disappointed
2020년 10월에 1박 숙박함
답변 제공: Lisa Carnes 님, 2020년 12월 17일
Hello Katherine, Thank you for taking the time to submit your review regarding your stay at the resort. I sincerely apologize that you were not happy with your ground level view. This is definitely an area of training for my team to ensure that they are describing accurate views to our guests. We look forward to welcoming you back in the future. Warm Regards,

8/10 - 좋아요

Clifton B

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel is beautifully situated overlooking the ocean. The restaurant was very good. Our room was unusually large, some 1600 s.f. The only problem is that when we checked in early, reception was not very accommodating when we asked if housekeeping could be diverted from their normal schedule to focus on our room, as we were the only guests waiting. Nothing happened until about 75 minutes later, when I said that I wanted to speak to the hotel manager. She finally got things moving.
2020년 10월에 1박 숙박함
답변 제공: Lisa Carnes 님, 2020년 12월 17일
Hello Clifton B, Thank you for your feedback. It's always a pleasure hearing from our satisfied guests. I apologize for the confusion with our housekeeping team. We look forward to welcoming you back to the resort in the very near future. Warm regards, The Team at Dolphin Bay

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great customer service. They pay attention to detail.
2020년 10월에 2박 숙박함
답변 제공: Lisa Carnes 님, 2020년 12월 17일
Hello, Thank you for your feedback. It's always a pleasure hearing from our satisfied guests. We look forward to welcoming you back to the resort in the very near future. Warm regards, The Team at Dolphin Bay

10/10 - 훌륭해요

Shelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Incredible Stay
Staff was amazing and our two bedroom ocean front suite was to die for !! I would definitely stay here again.
2020년 10월에 2박 숙박함

10/10 - 훌륭해요

Chrissy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 10월에 1박 숙박함
답변 제공: Lisa Carnes 님, 2020년 10월 10일
Thank you

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 객실의 편안함
The first time we stayed here it was amazing best resort ever. However this time the room smelled like musk the mattress was really stiff and hard and there was a loud noise in the closet. The pans and everything there was pretty dirty. For the amount of money you spend it should be perfect.
2020년 9월에 1박 숙박함
답변 제공: Lisa Carnes 님, 2020년 9월 25일
Greetings, Thank you for posting your review regarding your recent stay at Dolphin Bay. I would truly appreciate the opportunity to discuss your stay via telephone. This way I will know what suite you were in and can address the necessary repairs. I truly value all guest feedback and I am disappointed that your stay was less than perfect. I would like to be able to offer you a complimentary upgrade to a suite with an ocean front view for your next stay so you can have the “true Dolphin Bay experience” all of our guests deserve Please contact me on my direct line at 805-556-3810. Thank you in advance for your time and I look forward to speaking with you soon. Warmest Regards, Lisa Carnes Front Office Manager

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property itself is very beautiful, I just did not like that my room was not ready at 3pm. They made me wait to check in at 4:30pm for the price we paid and not having the suite ready was kinda disappointing after driving a couple of hours all you want to do is unwind. They also did nothing complementary for making me wait to check in. Not worth the price you pay to not even have your room ready at 3pm & they don’t go above and beyond. Wouldn’t recommend anyone to stay here on top of that they charged the wrong card after I told them which card to charge.
2020년 8월에 1박 숙박함
답변 제공: The Dolphin Bay Team 님, 2020년 9월 30일
Dear Anonymous, Thank you so much for taking the time to share your experience with us on Expedia. We are always looking to improve operations in any possible way, so we sincerely appreciate the feedback. I am so sorry to hear how disappointed you were with your stay. Unfortunately, due to Covid-19, a check in time after 3pm has become a little more frequent. The disinfecting and cleaning requirements have increased tremendously; nearly doubling the amount of time it takes for housekeeping to complete each suite. Each day is a learning experience during these unprecedented times, and as there is no excuse for your suite taking over an hour delayed, I appreciate all of your patience and understanding. On behalf of our entire Dolphin Bay family, I would love to offer you a one night complimentary return stay. We would all really like to welcome you back to the resort so you can experience it as you have in the past. This review was anonymous, so please feel free to contact us at anytime. You can call the front desk and ask for any manager on duty. Thank you again for your feedback, and I sincerely look forward to working with you again. Warmest regards, The Dolphin Bay Team

10/10 - 훌륭해요

실제 이용하신 고객

2020년 8월에 2박 숙박함
답변 제공: Lisa Carnes 님, 2020년 10월 10일
Thank you

10/10 - 훌륭해요

Tina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing services from hotel staff
This was our first stay after the COVID-19, the hotel had amazing customer services, we had a family emergency while we were there. The Front desk staff went way beyond any customer service to make sure my family felt comfortable. I could go on and on, how happy I was leaving the resort. Big thanks again to the hotel staff. Thanks again
2020년 6월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 6월에 1박 숙박함

10/10 - 훌륭해요

Juls 님, Pismo Beach, Ca

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful, H U G E room w/ puppy access straight to the nice grass area! Bummed pool area was still closed but it was really nice socializing again & just being out in the fresh, ocean air again! No maid service (unless req.) but still brought me tea & that spa tub in my bathroom gave me a perfect Calgon Take-me-away moment(s) ! Lovely place to stay w/ fam & the puppies!!
2020년 5월에 2박 숙박함
답변 제공: The Dolphin Bay Team 님, 2020년 6월 8일
Hello, Thank you so much for sharing this experience with us! The world is going through so much right now, it is such a tough time, so I am absolutely thrilled we were able to give you a little escape. We are always here when you need another! Warmest regards, The Dolphin Bay Team

10/10 - 훌륭해요

실제 이용하신 고객

2020년 6월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was so polite and went above and beyond to make people happy. They clearly stated the restaurant closed at 700 and a waitress saw mulling around outside looking at 720 and she asked if we wanted anything. We just wanted a couple drinks and she got them for us quickly and was so nice. We did t ask she just wanted to help us! It was great!
2020년 5월에 2박 숙박함
답변 제공: The Lido Team at Dolphin Bay 님, 2020년 6월 3일
Dear Anonymous, Thank you so much for taking the time to share your experience with us! I am thrilled to hear that you not only enjoyed your stay, but that our staff was so accommodating. Our restaurant is actually opening the dining room this Thursday, and will be open from 8am to 9pm! We sincerely look forward to your next visit! Warmest regards, The Lido Team at Dolphin Bay

8/10 - 좋아요

Annie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2020년 5월에 2박 숙박함

10/10 - 훌륭해요

Joseph

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 5월에 1박 숙박함

10/10 - 훌륭해요

Jennifer

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 5월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful location. Beautiful rooms. Just wish kitchen counter and kitchenware smelled clean and not like someone just made some eggs and never washed the plates.
2020년 5월에 1박 숙박함
답변 제공: Erica Krueger 님, 2020년 5월 19일
Greetings, Thank you for posting your review and for speaking with me upon your departure. I am happy to hear you enjoyed the spaciousness of our rooms and cleanliness of the resort. I am not sure what the smell could be from but we completed an additional thorough cleaning after you spoke with me at check out. As mentioned during our conversation, my sense of smell is just as strong as yours and the room smells fresh and clean! Thank you again for your comment made and for your recent visit. We look forward to welcoming you and your family back soon. Warmest Regards, Erica Krueger | General Manager

10/10 - 훌륭해요

Gabby 님, Hanford, CA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our stay was perfect at this hotel! The ocean view from our balcony was amazing. Definitely recommend it. It was an awesome experience!
2020년 5월에 2박 숙박함
답변 제공: Julissa Jimenez 님, 2020년 5월 5일
Dear Gabby, Thank you so much for your wonderful review! We are so lucky to live in this area with these incredible views, I am so glad you were able to come stay with us and enjoy it as well. We sincerely look forward to your next visit! Warmest regards, Julissa Jimenez Guest Services Supervisor

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful setting; wonderful food. Room was huge and even though it was not an ocean view room, we really could see the ocean from our balcony. Can't wait to go back.
2020년 3월에 2박 숙박함
답변 제공: The Team at Dolphin Bay 님, 2020년 3월 25일
Hello, Thank you so much for your review! It thrills me to hear you enjoyed your stay. We take so much pride in our beautiful property and amazing 5 star service, so I am very happy you were able to experience all of that. We sincerely look forward to your next visit! Warmest regards, The Team at Dolphin Bay