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하얏트 하우스 포틀랜드/다운타운 여행 후기

3 out of 5
하얏트 하우스 포틀랜드/다운타운
2080 SW River Drive, Portland, OR

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1159개 이용 후기 중 707개" "
평점 8 - 좋아요. 1159개 이용 후기 중 291개" "
평점 6 - 괜찮아요. 1159개 이용 후기 중 87개" "
평점 4 - 별로예요. 1159개 이용 후기 중 39개" "
평점 2 - 너무 별로예요. 1159개 이용 후기 중 35개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

6/10 - 괜찮아요

Myungjin

2023년 7월에 1박 숙박함
답변 제공: Kye 님, 2023년 8월 6일
Thank you for taking the time to leave us valuable feedback. We will use the information you gave us for training purposes. This will help us to make current and future guest stays better.Thank you again Your Hyatt House Portland Downtown Team

10/10 - 훌륭해요

Sae Whan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 1박 숙박함

10/10 - 훌륭해요

SungSoo

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
early check in
they gave me early check in even I arrived before noon, thanks
2022년 8월에 1박 숙박함

10/10 - 훌륭해요

Sang Yun

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 2박 숙박함
답변 제공: Hyatt House Portland/Downtown 님, 2022년 7월 28일
Thank you so much for taking the time to leave positive feedback! We look forward to serving you again in the future.

8/10 - 좋아요

sangwoo

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The informatuon that parking is not available should be noticed first of all.
2022년 4월에 4박 숙박함
답변 제공: The Hyatt Regency Portland Team 님, 2022년 5월 2일
Thank you for your review! We do have self parking available at the lot next door and valet parking on the front drive of the hotel.

10/10 - 훌륭해요

Constance

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 14일
Constance, thank you for choosing the Hyatt House Portland/Downtown for your stay. It's wonderful that you rated us so highly. We hope to welcome you again in the near future. Safe travels!

10/10 - 훌륭해요

YINPORN

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We stayed at Hyatt every time we went to Portland. Great location, free breakfast, pet friendly.
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 13일
Yinporn, your loyalty to Hyatt House Portland/Downtown is greatly appreciated. It's good to know that you value our convenient location, inclusive breakfast and pet-friendly policy. We're looking forward to welcoming you back during your next trip to Portland. Safe travels until then!

10/10 - 훌륭해요

Anthony

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic location the rooms were all clean and comfortable to stay in no obnoxiously bright lights or sounds entering the room. All of the guests were super chill, and the staff made it a very wonderful experience. I gave it a five because my only knock on it is they charge for two key cards which is silly because this is the only place I’ve ever stayed at where they charge for two key cards
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 14일
Anthony, it's wonderful to hear that you enjoyed your stay at Hyatt House Portland/Downtown for its fantastic location, clean, comfortable rooms and peaceful ambiance. It's delightful to know that our team members contributed to a wonderful experience. Regarding the key card issue, we will forward your comments to the relevant department for consideration as we continuously look for ways to improve our guests' experience. We can't wait for your next visit.

2/10 - 너무 별로예요

Zara

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I called this hotel 5 minutes after I made the reservation for the wrong day. They transferred me to a call center and would not let me change to the next day... To be clear, I wasn't asking for a refund, just to move it 16 hours in the future. So I paid $175 for nothing, and will never recommend this hotel again.
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 14일
Zara, we regret to hear about your experience in changing the reservation date. We understand the need for flexibility in travel plans and it's disappointing that we didn't meet expectations. While the reservation policies are handled centrally, we value your feedback as it helps us refine our guest experiences. We hope that you might consider giving us another chance in the future.

10/10 - 훌륭해요

Clara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 14일
Clara, it's fantastic to hear that your stay at Hyatt House Portland/Downtown met your expectations. We appreciate your superb rating and hope to welcome you back in the near future for another stellar experience.

10/10 - 훌륭해요

Xiomara

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had a great time during our 4 night stay. The hotel was clean the staff was nice, Breakfast was amazing! The pool was heated and clean.
2024년 5월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 5월 13일
Xiomara, it's wonderful to hear about your enjoyable time at Hyatt House Portland/Downtown. We're thrilled to hear our cleanliness, friendly team members, delicious breakfast, and welcoming heated pool contributed to a memorable stay. Your positive feedback is highly appreciated and we look forward to welcoming you back in the future.

8/10 - 좋아요

Jesus h

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Valet parking is very expensive.
2024년 4월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 5월 14일
Jesus, thank you for your feedback. Hyatt House Portland/Downtown aims to make every aspect of your stay satisfactory. Regarding your comment on parking, we are aware it may be a concern for some guests. Please know we strive to provide parking services that correspond to this central location. Your opinion is invaluable, and we will consider it as we continuously work to enhance our guests' experience.

10/10 - 훌륭해요

Frank

2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 12일
Thanks for sharing this perfect rating, Frank!We're thrilled to hear you enjoyed your stay at Hyatt House Portland/Downtown! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

8/10 - 좋아요

maria

가족 여행
Recommend staff very helpful
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 11일
Maria, it's encouraging to hear that the team members at Hyatt House Portland/Downtown offered a helpful service. We appreciate your recommendation and we hope to host you again soon.

10/10 - 훌륭해요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 11일
Elizabeth, thank you for sharing your delightful feedback about your recent stay at Hyatt House Portland/Downtown. We're thrilled that your stay was exceptional. We appreciate your support and hope to be your top choice when you travel to our area in the future!

10/10 - 훌륭해요

Scott

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 11일
Thank you for the great rating, Scott!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hyatt House Portland/Downtown! We hope you plan on staying with us again soon!We're looking forward to your next visit!

6/10 - 괜찮아요

Sarah

좋아요: 청결 상태, 직원 및 서비스
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 11일
Sarah, we appreciate your feedback and the time you've taken to rate your stay. We would love to hear more about your experience, as it would help us understand where improvements may need to be made. We endeavor to provide every guest with an enjoyable stay, so your feedback is very important to us. Thank you once again for your review, and we hope to welcome you back in the future.

10/10 - 훌륭해요

Gabriela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Definitely would stay here again
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 7일
Gabriela, it's gratifying to read how much you enjoyed your stay at Hyatt House Portland/Downtown. We truly appreciate your kind words and look forward to welcoming you back in the near future.

10/10 - 훌륭해요

Charles

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bad Parking Situation. Price gouging for valet and surrounding area is hard to find parking, even though it is all metered or pay parking.
2024년 5월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 5월 7일
Charles, we understand your concerns about parking downtown and appreciate your feedback on this matter. It's worth noting that parking rates and availability can sometimes be affected by external factors. Our team members are dedicated to help make your stay as seamless as possible and can provide local recommendations to aid with parking. Despite the parking issue, it's great to see that your overall experience at the Hyatt House Portland/Downtown met your expectations. We're looking forward to welcoming you back during your next visit.

10/10 - 훌륭해요

Zussan Karina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Delighted with the place
2024년 5월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 7일
Zussan, it's fantastic to hear you are delighted with Hyatt House Portland/Downtown. It's our mission to provide an enjoyable experience for our guests, and we're overjoyed to have delivered that. We're looking forward to welcoming you back in the future.

10/10 - 훌륭해요

Laurie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There is street parking if you can find a spot, but we parked in The Douglas parking garage, across the street, not quite a block. Would stay there again.
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 7일
Laurie, we're thrilled to hear your stay at the Hyatt House Portland/Downtown met your expectations and you enjoyed the convenient location. We will be happy to welcome you back when you choose to stay with us again in the future. Safe travels until then!

10/10 - 훌륭해요

sreymom

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loveeee the text valet. We text from the room and by the time we get down to the lobby the car is ready and waiting for us. Super convenient with two kids and a bunch of bags. Love the kitchen since we have a baby and need to wash bottles and pumps.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 5일
Sreymom, thank you for sharing your experience at Hyatt House Portland/Downtown. It sounds like our text valet service truly made your stay more streamlined, and we're thrilled to hear how convenient you found it, especially when traveling with your family. We are also delighted that our in-room kitchen facilities were suitable for your needs. We hope to welcome you and your family back again soon for another comfortable stay.

10/10 - 훌륭해요

Alwyn

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
On the river. Close to restaurants, shops, walking paths.
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 3일
Alwyn, it's wonderful to hear you appreciated the Hyatt House Portland/Downtown's riverside location and proximity to local attractions such as restaurants and scenic walking paths. We hope you had a fabulous stay and look forward to your return visit.

8/10 - 좋아요

Valerie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place does have what one would want in a long term rental in terms of amenities. The staffs great . The place was clean enough. What I couldn’t get with was parking situation. Limited street parking or valet @49 a day or garage parking @24 overnight it’s steep. I’m staying for 15 nights in Portland so it would be a minimum of $360 on top of $2,100 for the room itself. I stayed one night and opted to go a different route.
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 3일
Valerie, it's great to know that you appreciated the comprehensive amenities on offer at Hyatt House Portland/Downtown as well as our exemplary team members. We're sorry to hear, however, about your dissatisfaction with the parking arrangements. We understand how important cost-effective and convenient parking is, especially for longer stays, and will take your feedback into account for future improvements. We hope that you will give us another chance to serve you in the future.

10/10 - 훌륭해요

Melissa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
On checkout day, staff helped me pack and were very helpful and flexible to help me get on my way. I was stunned and never would have thought they'd do that.
2024년 4월에 11박 숙박함
답변 제공: Customer Service 님, 2024년 5월 2일
Melissa, it's delightful to hear that the team members at Hyatt House Portland/Downtown exceeded your expectations by helping you prepare for your departure. We always strive to make your stay as convenient and enjoyable as possible, and it's fantastic to hear that we succeeded. We hope to welcome you back on your next visit.

10/10 - 훌륭해요

danny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Parking at the hotel was way too expensive but parking garages need by were inexpensive and convenient
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 30일
Danny, it's wonderful to hear that you found other parking options convenient near the Hyatt House Portland/Downtown. We understand that providing more affordable parking is a suggestion to improve your experience. Rest assured, your feedback is crucial and will be taken into consideration. Looking forward to welcoming you back for another visit in the future.

10/10 - 훌륭해요

Vishwajeet

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good location. Downtown a 20 min walk by the path next to the river.
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 30일
Vishwajeet, thank you for your feedback. It's fantastic to know that you found Hyatt House Portland/Downtown's location convenient for exploring the area, especially strolling by the river. We appreciate you choosing our accommodations and hope to welcome you back the next time you're in the city.

8/10 - 좋아요

Iyke

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No parking
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 25일
Iyke, thank you for taking the time to share your feedback. We understand that parking might have been a challenge during your stay and you can rest assured that we continually seek to improve our guests' convenience. It's great to hear that your experience at Hyatt House Portland/Downtown was otherwise positive, and we hope to welcome you back in the future.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Perfect location for when we come to visit our daughter at L&C.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 25일
John, it's wonderful to hear that Hyatt House Portland/Downtown's location perfectly meets your needs during your visits to your daughter. We eagerly look forward to having you with us again for your future trips!

10/10 - 훌륭해요

Abhishek

2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 22일
Abhishek, we are thrilled to learn that you enjoyed your experience at Hyatt House Portland/Downtown. Your satisfaction is our utmost reward and we sincerely appreciate the time taken to rate us. We look forward to welcoming you back soon.

8/10 - 좋아요

Hannah Kyzha

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is clean. Nice staff. Good amenities. Safe neighborhood
2024년 4월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 4월 20일
Hannah, it's great to read about your positive experience at Hyatt House Portland/Downtown. We're glad that you appreciated our clean property, good amenities, and friendly team members. Safety of our guests is indeed a top priority, so it's comforting to hear that you felt secure in our neighborhood. We look forward to your future stays with us.

10/10 - 훌륭해요

Eric

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location. Great service.
2024년 4월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Eric, it's fantastic to hear that you enjoyed your stay at Hyatt House Portland/Downtown. We're thrilled you appreciated our prime position and outstanding service. We look forward to welcoming you back for another wonderful experience.

8/10 - 좋아요

Professor Tracey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Professor Tracey, it's wonderful to see that your experience at Hyatt House Portland/Downtown was a positive one. We truly appreciate you choosing to stay with us, and we're looking forward to welcoming you back when your travels bring you to Portland again. Thank you for your review.

6/10 - 괜찮아요

Vikas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The mattress was not comfortable and seemed to be worn out. The sofa mattress was also not good enough for sleeping. Otherwise, the hotel was very good with a decent breakfast. The hotel also gave us an early checkin.
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 14일
Vikas, we appreciate your fair feedback regarding your stay. It's unfortunate to hear about your experiences with our room's furnishings, and we're determined to make improvements for future guests. We're glad you found the breakfast satisfying and appreciated the early check-in privileges. Your insights help us better our services and we hope for another opportunity to serve you.

6/10 - 괜찮아요

Katie

아이를 동반한 가족 여행
Room and hotel was clean. Booked this hotel specifically for the pool but it was closed. Should post the cleaning schedule so others don’t run into this.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 13일
Katie, it's great to see that you found the cleanliness of our hotel to your liking. We understand the disappointment of not being able to use the pool during your stay. We take into account your feedback about posting schedules to enhance our future guests' experiences. Thank you, and we hope to see you again.

10/10 - 훌륭해요

Elsa 님, Toa Alta

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 11일
Elsa, thank you for choosing to stay at Hyatt House Portland/Downtown. It's great to hear you had an excellent experience. We hope to welcome you back again soon!

8/10 - 좋아요

Emmanuel 님, Aloha

좋아요: 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 11일
Emmanuel, thank you for your rating on Expedia! We're pleased to learn you had a satisfactory experience at Hyatt House Portland/Downtown. It is our priority to create exceptional guest experiences and your feedback helps us do exactly that. Please do consider staying with us again, we'd love to serve you even better next time!

10/10 - 훌륭해요

Emin

2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 29일
Thank you for the excellent rating, Emin!Our goal is to go above and beyond to ensure our guests have a memorable experience at Hyatt House Portland/Downtown! We look forward to hosting you again soon.

10/10 - 훌륭해요

Darci

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My daughter and I stayed for a concert at Kellar and we loved the easy location. We felt safe and secure. Accomodations for us and my daughters service dog were perfect. We loved the breakfast, awesome shower and valet parking! Staff was exceptional! We'll stay again!
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
Darci, your kind words about the Hyatt House Portland/Downtown make our day! We're delighted both you and your daughter enjoyed your stay and our location was perfect for your concert visit. Our team members strive to provide exceptional service and will be thrilled to hear they hit the mark. It's wonderful to know your daughter's service dog felt welcome and you all enjoyed our breakfast offerings and valet service. We can't wait to welcome you back on your next visit!

8/10 - 좋아요

wing sze

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 8일
Wing, thank you for appreciating the cleanliness at Hyatt House Portland/Downtown. Our team strives to provide a spotless environment for our guests. We look forward to seeing you again in the future.

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent for a 4 day trip. Everything you would need.
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 8일
Christopher, it's wonderful to hear that Hyatt House Portland/Downtown met all your needs during your four-day visit. We're delighted that your experience was excellent. We hope to have the pleasure of welcoming you back on your next trip.

8/10 - 좋아요

Tomohide

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 8일
Tomohide, thank you for choosing the Hyatt House Portland/Downtown and for sharing your high score rating. We're glad you enjoyed your stay and we hope to welcome you back soon. Safe travels!

10/10 - 훌륭해요

Sally

2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 26일
Sally, we're absolutely delighted to see your top rating for Hyatt House Portland/Downtown. It's always a pleasure to know our guests enjoyed their stay with us. Thank you for your review and we look forward to welcoming you back on your next trip to Portland.

2/10 - 너무 별로예요

Queen

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Staff was great, the beds were like sleeping on pressboards, the pool is so small it's like a kiddie pool.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 5일
Queen, it's pleasing to hear that our team members were on par. On the other hand, we apologize if certain aspects failed to meet your expectations. Your comfort is paramount to us, so rest assured our dedicated team is focused on improving our bedding quality. Additionally, feedback on our swimming pool is taken into account as we continuously strive to enhance our amenities. We're determined to provide an optimal stay in the future.

8/10 - 좋아요

Gerald 님, Woodside

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thank you for letting me extend my stay while family had an emergency and I had to visit the ICU at OHSU
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 4일
Gerald, it's heartwarming to hear that Hyatt House Portland/Downtown was able to accommodate you during a challenging time. We hope your family is now in better health and that we were able to provide some comfort during your stay. Wishing you strength during this time and hoping to welcome you back under happier circumstances.

10/10 - 훌륭해요

Alin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice clean place, will stay there again.
2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
Alin, thank you for choosing Hyatt House Portland/Downtown for your stay. We're pleased to hear that you appreciated our cleanliness and are considering a return visit. We strive to make every stay comfortable and memorable, so it's wonderful to know that we succeeded in your case. We look forward to welcoming you back when you travel to our area again.

10/10 - 훌륭해요

Esthela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 4일
Esthela, it's great to hear you had a positive experience at Hyatt House Portland/Downtown. We appreciate your feedback and look forward to hosting you again in the future.

8/10 - 좋아요

Gerald 님, Woodside

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I appreciate being able to stay in my room longer than planned. Family member is in ICU and I needed to extend my stay at Hyatt House.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
Gerald, it's great to hear that your extended stay at Hyatt House Portland/Downtown accommodated your needs during this sensitive time. Our team strives to offer flexibility and understanding to all our guests in times of unforeseen circumstances. We hope to see you again under happier circumstances.

4/10 - 별로예요

Kristin

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 19일
Kristin, it's regrettable to know your stay didn't meet your expectations. We strive to deliver the best service and create memorable experiences. Your feedback is essential and will be taken into consideration. We hope for the opportunity to serve you better in the future.

8/10 - 좋아요

Gerald 님, Woodside

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location 3 days there, carpets on 6th floor were not vacuumed, definitely should be done at least every other day Room was spotless, thank you
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
Gerald, it's wonderful to hear that you appreciated the prime position of Hyatt House Portland/Downtown along with the cleanliness of your room. We're glad our team members could provide that service for you. Regarding the maintenance of the hallways, we understand your concern and will ensure to examine our housekeeping procedures to further enhance guest experiences. We hope to host your stay in Portland again soon.