외관

레 스위트 호텔 오타와 여행 후기

레 스위트 호텔 오타와
130 Besserer St, Ottawa, ON

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 3680개 이용 후기 중 1687개" "
평점 8 - 좋아요. 3680개 이용 후기 중 1392개" "
평점 6 - 괜찮아요. 3680개 이용 후기 중 360개" "
평점 4 - 별로예요. 3680개 이용 후기 중 151개" "
평점 2 - 너무 별로예요. 3680개 이용 후기 중 90개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 8월에 6박 숙박함
답변 제공: Chris 님, 2018년 8월 31일
Dear Guest, Thank you for your 5/5 rating and I look forward to welcoming you back on your next stay in downtown Ottawa! Sincerely, Chris Pierce, General Manager, Ottawa Tourism's Star Team of the Year - 2012, 2015, 2016

8/10 - 좋아요

Soo-gon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 5월에 1박 숙박함
답변 제공: Chris 님, 2018년 6월 6일
Dear Soo-gon, It was a pleasure to host you and thank you for your 4/5 rating! I look forward to hosting you again on your next stay in downtown Ottawa! Sincerely, Chris Pierce, General Manager, Ottawa Tourism's Star Team of the Year - 2012, 2015, 2016

10/10 - 훌륭해요

Hollie

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a great spot to stay for our family. We loved the suite and location. On a separate note, it’d be great if the suite had a frying pan and baking tray for use. We did end up buying a cheap frying pan at the Giant Tiger close by.
2024년 3월에 3박 숙박함

8/10 - 좋아요

Valérie 님, Montreal

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Nous avions besoin du divan lit et quand on l'a ouvert on a pu constater que ca faisaot un moment que les draps n'avaient pas ete changés. Ils etaient propres mais il y avait des cheveux et des graines accumulés.
2024년 3월에 2박 숙박함
답변 제공: Chris 님, 2024년 3월 27일
Dear Valérie, Thank you for your 4/5 rating and it would be a pleasure to welcome you again on your next stay in downtown Ottawa!

8/10 - 좋아요

Christyn

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Chris 님, 2024년 3월 27일
Dear Christyn, Thank you for your 4/5 rating and it would be a pleasure to host you again on your next stay in downtown Ottawa!

10/10 - 훌륭해요

Andree

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was very impressed by the size of the room for the price. I had a full living room with couch and chairs, dining table, full kitchen, washing machine and dryer, good size bedroom and separate bathroom with walk in shower. I also had a deck which would nice in warmer weather.
2024년 3월에 1박 숙박함
답변 제공: Chris 님, 2024년 3월 26일
Dear Andree, Thank you for your review and I'm pleased you enjoyed our spacious and well-equipped suites! It would be a pleasure to welcome you again on your next stay in downtown Ottawa!

10/10 - 훌륭해요

Michel

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Chris 님, 2024년 3월 26일
Dear Michel, Thank you for your excellent rating and it would be a pleasure to host you again on your next stay in downtown Ottawa!

10/10 - 훌륭해요

Jeremy

출장 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean great suites and friendly staff
2024년 3월에 2박 숙박함
답변 제공: Chris 님, 2024년 3월 26일
Dear Jeremy, Thank you for your excellent review of our cleanliness and friendly team members. It would be a pleasure to welcome you again on your next stay in downtown Ottawa!

10/10 - 훌륭해요

Howard

좋아요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Chris 님, 2024년 3월 26일
Dear Howard, Thank you for your 5/5 rating and it would be a pleasure to welcome you again on your next stay in downtown Ottawa!

8/10 - 좋아요

Karissa 님, Hamilton

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Chris 님, 2024년 3월 21일
Dear Karissa, Thank you for your 4/5 rating and it would be a pleasure to host you again on your next stay in downtown Ottawa!

8/10 - 좋아요

ian

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Chris 님, 2024년 3월 21일
Dear Ian, Thank you for your 4/5 rating and it would be a pleasure to host you again on your next stay in downtown Ottawa!

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Chris 님, 2024년 3월 19일
Dear Jason, Thank you for your 5/5 rating and it would be a pleasure to welcome you again on your next stay in downtown Ottawa!

8/10 - 좋아요

Sharon

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Chris 님, 2024년 3월 19일
Dear Sharon, Thank you for your rating and it would be a pleasure to host you again on your next stay in downtown Ottawa!

4/10 - 별로예요

Leslie

별로예요: 청결 상태, 숙박 시설 상태 및 시설
I wouldnt recommend renting a room at this hotel . The hotel /under ground parking smelt horrible. The room was dirty there was hair on the bed sugar or salt on the stove dishes were dirty . The toilette wasnt clean
2024년 3월에 2박 숙박함
답변 제공: Chris 님, 2024년 3월 19일
Dear Leslie, Thank you for your review and I’m disappointed that you did not stay with us. When you came to the Front Desk after checking in to advise that the suite was not clean, our Front Desk Agent offered to have Housekeeping view your assigned suite and offered to place you in a different suite. You just wanted to cancel. Following your departure, our Housekeeping Team fully inspected the suite and no issues were noted. We hope to host you in future.

8/10 - 좋아요

maxine

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is getting renovation. Becoming more clean and morden.
2024년 3월에 7박 숙박함
답변 제공: Chris 님, 2024년 3월 18일
Dear Maxine, Thank you for your excellent review of our Modern Suites! It would be a pleasure to welcome you again on your next stay in downtown Ottawa!

10/10 - 훌륭해요

Jenifer

아이를 동반한 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Stayed in a renovated 1 bedroom suite. Was very spacious with comfortable furniture.
2024년 3월에 1박 숙박함
답변 제공: Chris 님, 2024년 3월 18일
Dear Jenifer, Thank you for your awesome review of our new Modern Suites! It would be a pleasure to welcome you again on your next stay in downtown Ottawa!

10/10 - 훌륭해요

Dana

2024년 2월에 8박 숙박함
답변 제공: Chris 님, 2024년 3월 18일
Dear Dana, Thank you for your 5/5 rating and it would be a pleasure to host you again on your next stay in downtown Ottawa!

8/10 - 좋아요

Victoria

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Parking was $33 plus tax which seems a bit high. There is no hot tub as was advertised which is part of the reason we booked here. The pool area didn’t smell great so the kids didn’t want to go in. Gym was decent. Construction noise outside started at a ridiculously early hour. Modern room was good - no carpet.
2024년 3월에 1박 숙박함
답변 제공: Chris 님, 2024년 3월 15일
Dear Victoria, Thank you for your 4/5 rating! The hot tub has been removed from our website as we need to replace the jets of the hot tub, and given that the plumbing of these jets run along the interior of the pool structure – it is a very significant job. For now, we are concentrating on our suite renovations and I'm pleased you enjoyed our new Modern Suites. As you may not have been aware, the parking garage next to the hotel is not owned by Les Suites. The parking rate is actually on par with other downtown hotel parking facilities and offers our guests complimentary in and out privileges. It would be a pleasure to welcome you and your family again on your next trip to downtown Ottawa!

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Chris 님, 2024년 3월 18일
Dear Andrew, Thank you for your 5/5 rating and it would be a pleasure to welcome you again on your next stay in downtown Ottawa!

8/10 - 좋아요

Larissa

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Suites are a good size, and the "modern" ones nicely renovated. The sofa bed was worn out, however. The main downside to our stay was the condo construction nearby that started very early on Sunday morning and continued each day. Not the hotel's fault, but when we asked if we could move to a room further away no one got back to us.
2024년 3월에 4박 숙박함
답변 제공: Chris 님, 2024년 3월 15일
Dear Larissa, Thank you for your kind words regarding our spacious Modern Suites! I will have our team check the sofabed in the suite you occupied. I do sincerely apologize for the temporary noise during your stay and will follow up as to why our team did not connect with you to discuss options. It would be a pleasure to welcome you and your family again on your next stay in downtown Ottawa.

6/10 - 괜찮아요

Rose

좋아요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Chris 님, 2024년 3월 18일
Dear Rose, Thank you for your rating and it would be a pleasure to welcome you again on your next stay in downtown Ottawa!

8/10 - 좋아요

Daniel

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was very good for our family.
2024년 3월에 3박 숙박함
답변 제공: Chris 님, 2024년 3월 15일
Dear Daniel, Thank you for your 4/5 rating and I'm pleased that you and your family enjoyed our spacious and well-equipped suites! It would be a pleasure to welcome you again on your next stay in downtown Ottawa!

8/10 - 좋아요

Tracy

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed for 3 nights and was lucky to get one of the newly renovated suites. Lovely space to spread out with my daughter while we were visiting. Everything in the unit was new and clean and we appreciated the extra space. The downsides were that the queen sized mattress was not at all comfortable—hard as a rock. Also, there seemed to be no soundproofing and we could hear dogs barking, kids screeching and lots of talking from the other units. Often it seemed that they were just in the hallway, but when I looked out, there was no one there. The hotel was also renovating other floors and the garage apparently (I didn’t find this out until we checked in) and the jackhammers started around 8:00 am and ran all day. Overall—the location was good (although it has been many years since I was in Ottawa and I was quite surprised by the increase in homelessness in the downtown and the pervasive smell of weed). The newly renovated unit was very nice, but the lack of soundproofing and hard mattresses would be reasons for me not to come back.
2024년 3월에 3박 숙박함
답변 제공: Chris 님, 2024년 3월 14일
Dear Tracy, Thank you for your kind words regarding our spacious and clean Modern Suites! Guest comfort is always paramount at Les Suites. Mattress preference is a personal choice and I am disappointed that you did not enjoy our pillow-top mattresses as the majority of our guests do. If ever a guest feels that their mattress is uncomfortable, extra mattress pads can be placed on the mattress. The company which owns the public parking garage, which is 4 floors under our lobby, is currently renovating and noise can be heard through the day and I do apologize. As many downtown cities, we have some socio-economic challenges however we are still a very safe city. It would be a pleasure to host you and your daughter again on your next stay in downtown Ottawa!

10/10 - 훌륭해요

Jasmin

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very noisy outside because of digging for a new underground parking across the street, on SUNDAY...
2024년 3월에 1박 숙박함
답변 제공: Chris 님, 2024년 3월 14일
Dear Jasmin, Thank you for your 5/5 rating and it would be a pleasure to welcome you again on your next stay in downtown Ottawa!

8/10 - 좋아요

Alex

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and helpful staff
2024년 3월에 2박 숙박함
답변 제공: Chris 님, 2024년 3월 13일
Dear Alex, Thank you for your kind words regarding our helpful team members! It would be a pleasure to welcome you again on your next stay in downtown Ottawa!

8/10 - 좋아요

Noura

좋아요: 숙박 시설 상태 및 시설
👍
2024년 3월에 1박 숙박함
답변 제공: Chris 님, 2024년 3월 13일
Dear Noura, Thank you for your "thumbs-up"! It would be a pleasure to host you again on your next stay in downtown Ottawa!

10/10 - 훌륭해요

Kanchan

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is excellent. We stayed in modern two bedroom suite and it is well maintained.
2024년 3월에 2박 숙박함
답변 제공: Chris 님, 2024년 3월 12일
Dear Kanchan, Thank you for your excellent review and I'm pleased you enjoyed our new Modern Suites! It would be a pleasure to welcome you again on your next stay in downtown Ottawa!

8/10 - 좋아요

Cathleen

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Chris 님, 2024년 3월 14일
Dear Cathleen, Thank you for your 4/5 rating and it would be a pleasure to host you again on your next stay in downtown Ottawa!

10/10 - 훌륭해요

Tia

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Chris 님, 2024년 3월 13일
Dear Tia, Thank you for your 5/5 rating and it would be a pleasure to host you again on your next stay in downtown Ottawa!

10/10 - 훌륭해요

Dale

좋아요: 편의 시설/서비스
Very helpful with signing in, old guy has trouble with tech stuff…..
2024년 3월에 1박 숙박함
답변 제공: Chris 님, 2024년 3월 11일
Dear Dale, Thank you for your kind words regarding the Front Desk Agent who checked you in! It would be a pleasure to welcome you again on your next stay in downtown Ottawa!

6/10 - 괜찮아요

lucy

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
I like the fact that everything is close by in walking distance.
2024년 3월에 2박 숙박함
답변 제공: Chris 님, 2024년 3월 11일
Dear Lucy, Thank you for your review and I'm pleased to hear that you enjoyed our fantastic downtown location! It would be a pleasure to host you again on your next stay in downtown Ottawa!

10/10 - 훌륭해요

Majid

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Good
2024년 3월에 8박 숙박함
답변 제공: Chris 님, 2024년 3월 11일
Dear Majid, Thank you for your 5/5 rating and it would be a pleasure to welcome you again on your next stay in downtown Ottawa!

6/10 - 괜찮아요

Reid

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Chris 님, 2024년 3월 11일
Dear Reid, Thank you for your rating and it would be a pleasure to host you again on your next stay in downtown Ottawa!

4/10 - 별로예요

Lina

연인과의 여행, 출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The fridge had a rubber part of the door hanging on the inside, the soap, shampoo dispensers were very hard to squeeze, there was loud construction noise from 8 am to 3pm from the building next door and work being done on the 10th floor of the hotel. The suite was comfortable enough, but in this particular situation it should not be rented out... If the City of Ottawa imposes construction next door to the hotel, the hotel should be financially compensated for not renting out the affected suites. Instead, it's the guests who pay the price.
2024년 3월에 2박 숙박함
답변 제공: Chris 님, 2024년 3월 11일
Dear Lina, Thank you for your review and I’m pleased you found your suite comfortable. I will have our Maintenance Team look at the fridge in the suite you occupied. Unfortunately, the public parking garage, which is 4 floors underneath Les Suites’ lobby is currently under construction and there will be noise in our hotel and I do apologize. It would be a pleasure to welcome you again on your next stay in downtown Ottawa.

10/10 - 훌륭해요

kevork

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bien
2024년 3월에 3박 숙박함
답변 제공: Chris 님, 2024년 3월 11일
Dear Kevork, Thank you for your 5/5 rating and it would be a pleasure to host you again on your next stay in downtown Ottawa!

10/10 - 훌륭해요

Frances

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Chris 님, 2024년 3월 11일
Dear Frances, Thank you for your 5/5 rating and it would be a pleasure to welcome you again on your next stay in downtown Ottawa!

4/10 - 별로예요

Christine

2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Catherine

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Nous avons visité pendant la Semaine de relâche. Les contours de la piscine étaient vraiment crasseux.
2024년 3월에 2박 숙박함
답변 제공: Chris 님, 2024년 3월 8일
Chère Catherine, Merci pour votre note de 3/5. La zone de la piscine est vérifiée toutes les heures et je m'excuse si vous avez senti que la zone était sale. Ce serait un plaisir de vous accueillir à nouveau lors de votre prochain séjour au centre-ville d'Ottawa !

10/10 - 훌륭해요

Mélissa

2024년 3월에 2박 숙박함
답변 제공: Chris 님, 2024년 3월 27일
Dear Melissa, Thank you for your 5/5 rating and it would be a pleasure to welcome you again on your next stay in downtown Ottawa!

6/10 - 괜찮아요

Marc 님, chateauguay

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Employés gentils et accueillants. Bonne emplacement. Appartements bien meublés. Renovations dans l’hôtel bruyantes. Secteur bruyant (circulation). Spa fermé
2024년 3월에 2박 숙박함
답변 제공: Chris 님, 2024년 3월 6일
Cher Marc, Merci pour vos aimables paroles concernant les membres de notre équipe, notre fantastique emplacement au centre-ville et nos suites ! Le bruit diurne que vous avez entendu est dû à des travaux de construction dans le parking public situé 4 étages en dessous de notre hall. Ce garage n'appartient pas aux Suites. Ce serait un plaisir de vous accueillir à nouveau lors de votre prochain séjour au centre-ville d'Ottawa!

6/10 - 괜찮아요

marie-eve

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Il devrait mettre sur le site qu'il y a de la construction à proximité dont des explosions. Même avec des bouchons cela est très intense surtout le matin.
2024년 3월에 1박 숙박함
답변 제공: Chris 님, 2024년 3월 6일
Chère Marie-Ève, Le dynamitage provient d'un projet de construction à côté du Centre Rideau sur lequel nous n'avons aucun contrôle. Ce serait un plaisir de vous accueillir à nouveau lors de votre prochain séjour au centre-ville d'Ottawa!

10/10 - 훌륭해요

Joseph

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the location, we have stayed here often through the years. Very comfortable, good service.
2024년 3월에 3박 숙박함
답변 제공: Chris 님, 2024년 3월 5일
Dear Joseph, Thank you for your continued patronage and for your excellent review! It would be a pleasure to welcome you again on your next stay in downtown Ottawa!

10/10 - 훌륭해요

Melissa

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super clean and bright rooms. Lots of space and well appointed room. The area outside the whole is a little sketchy... Lots of homeless people roaming around. A little noisy too from city noises. Otherwise fantastic hotel for quality price!
2024년 3월에 3박 숙박함
답변 제공: Chris 님, 2024년 3월 5일
Dear Melissa, Thank you for your awesome review of our clean, spacious and well-equipped suites! As with many downtown cities, we have some socio-economic challenges however we are still a very safe city. Because we are located in the heart of downtown, there will be noise emanating from the street and I do apologize. In future, please request a higher floor with a courtyard view (south) to minimize any type of outside noise intrusion. It would be a pleasure to welcome you again on your next stay in downtown Ottawa!

6/10 - 괜찮아요

Elizabeth

좋아요: 청결 상태
2024년 3월에 2박 숙박함
답변 제공: Chris 님, 2024년 3월 6일
Dear Elizabeth, Thank you for your rating and it would be a pleasure to host you again on your next stay in downtown Ottawa!

6/10 - 괜찮아요

Kana

좋아요: 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Chris 님, 2024년 3월 6일
Dear Kana, Thank you for your rating and it would be a pleasure to host you again on your next stay in downtown Ottawa!

10/10 - 훌륭해요

Valérie

2024년 3월에 2박 숙박함
답변 제공: Chris 님, 2024년 3월 6일
Dear Valérie, Thank you for your 5/5 rating and it would be a pleasure to welcome you again on your next stay in downtown Ottawa!

10/10 - 훌륭해요

Claude

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Chris 님, 2024년 3월 5일
Dear Claude, Thank you for your 5/5 rating and it would be a pleasure to host you again on your next stay in downtown Ottawa!

8/10 - 좋아요

Eric

2024년 3월에 1박 숙박함
답변 제공: Chris 님, 2024년 3월 26일
Dear Eric, Thank you for your 4/5 rating and it would be a pleasure to host you again on your next stay in downtown Ottawa!

10/10 - 훌륭해요

Mathieu

Excellente hôtel !!
2024년 3월에 1박 숙박함
답변 제공: Chris 님, 2024년 3월 5일
Dear Mathieu, Thank you for your 5/5 rating and it would be a pleasure to welcome you again on your next stay in downtown Ottawa!

4/10 - 별로예요

Mercedes

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
J’ai choisi cet hotel car il était bien noté. Situé á proximité des centres d’intérêt mais malheureusement je n’ai pas eu une bonne expérience. Je n’ai pas pu dormir à cause d’un bruit forte qui provenait de la toiture (système de ventilation). La chambre un peu vieux. J’espère avoir une compensation de la part de l’hôtel même si j’ai réservé à travers d’Expedia.
2024년 3월에 1박 숙박함
답변 제공: Chris 님, 2024년 3월 4일
Dear Mercedes, Thank you for your review. First and foremost, I want to extend my sincerest apologies for the disruption caused by the loud noise that kept you up during your one-night stay. We understand how important a good night's sleep is for our guests, and it deeply concerns us to hear that your experience was impacted in such a negative way. Upon receiving your feedback, we immediately took action and conducted a thorough inspection of the unit in question. However, despite our best efforts, we were unable to replicate the issue you encountered. Nonetheless, please rest assured that we take your complaint very seriously, and we are committed to ensuring that such incidents are minimized in the future. Our Front Desk Supervisor has been in contact with you and I do hope you will stay with us again in future.