외관

홀리데이 인 익스프레스 호텔 & 스위트 메이컨-웨스트, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 140개 이용 후기 중 71개" "
평점 8 - 좋아요. 140개 이용 후기 중 32개" "
평점 6 - 괜찮아요. 140개 이용 후기 중 18개" "
평점 4 - 별로예요. 140개 이용 후기 중 7개" "
평점 2 - 너무 별로예요. 140개 이용 후기 중 12개" "

8.2/10

청결 상태

8.2/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

8/10 - 좋아요

Mariah

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice location & friendly
2024년 4월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 4월 26일
Hi Richard,Thank you for your positive feedback about our hotel's location and the friendliness of our staff! We're delighted to hear that you enjoyed our convenient location and had a pleasant interaction with our team members. Ensuring a welcoming and hospitable environment for our guests is our priority, and we're thrilled that we met your expectations in this regard. Thank you for choosing our hotel, and we look forward to welcoming you back again soon!

10/10 - 훌륭해요

Bruce

좋아요: 편의 시설/서비스
Love this place!!
2024년 4월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 4월 23일
Hi Bruce,We're thrilled that you love our hotel. Providing a positive and enjoyable experience for our guests is our top priority, and we're delighted that you had such a great time with us. We value your feedback and look forward to welcoming you back for another fantastic stay.

8/10 - 좋아요

Patricia

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Good breakfast selection. Friendly front counter staff. Stayed 2 nights. Had to ask for bathroom to be cleaned when first arrived and had to ask for towels, wash clothes for 2nd night. Both request were responded to promptly.
2024년 4월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2024년 4월 23일
Hi Patricia,Thank you for sharing your feedback about your recent two-night stay with us. We appreciate your comments about our breakfast selection and the friendly service provided by our front counter staff. We're also glad to hear that our team responded promptly to your requests and addressed the issues you encountered. Your feedback is important to us, and we will use it to improve our procedures and ensure a more seamless experience for our guests. We appreciate your understanding and hope to have the opportunity to better serve you during your next visit.

10/10 - 훌륭해요

Ashwin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Large, Clean Room
2024년 4월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 4월 23일
Hi Ashwin,Thank you for sharing your feedback about your recent stay with us. We're delighted to hear that you enjoyed your large and clean room during your visit. Ensuring our guests' comfort and providing a clean environment is important to us, and we're pleased that you had a positive experience with us. We appreciate your patronage and look forward to welcoming you back for another enjoyable stay.

6/10 - 괜찮아요

Haley

출장 여행
Roaches
2024년 4월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 4월 16일
Hi Haley,Thank you for your feedback regarding your recent stay at our hotel. We take reports of pests seriously, and we will immediately address this matter with our pest control team to investigate and resolve the situation promptly. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 - 훌륭해요

Rande

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was professional, polite and prompt. Facility was bright and clean. Very quiet. The best nights sleep while away from home.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 15일
Hello Rande,We are glad to hear that you had a restful stay with us and that our team provided excellent service. Your kind words about the cleanliness and tranquility of our facility are truly appreciated. We hope to welcome you back for another peaceful stay in the future.

10/10 - 훌륭해요

Bruce

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great value
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 15일
Hello Bruce,We're pleased to hear you found great value during your stay. Your feedback is appreciated as we strive to exceed guest expectations. Thank you for choosing our hotel for your accommodation needs.

10/10 - 훌륭해요

Tilda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was so nice. I’m in a wheelchair and the lady working the breakfast was so helpful. She was above and beyond kind.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 14일
Hello Tilda,We are pleased to hear that you had a positive interaction with our staff, especially during breakfast service. Our team strives to provide exceptional service to all guests. Your kind words will be appreciated and shared with the team.

10/10 - 훌륭해요

Ruanay

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 4월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 4월 10일
Hi Ruanay,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

10/10 - 훌륭해요

michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Employees are always friendly. Nice clean rooms.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 9일
Hello michael,We are pleased to hear that our staff left such a positive impression on you during your stay. Maintaining cleanliness is a top priority for us, and we are glad you found your room satisfactory. Your feedback is valuable to us, and we hope to welcome you back soon.

10/10 - 훌륭해요

Shannon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 4월 3일
Hi Shannon,Thank you so much for your perfect rating! We're thrilled to hear that you had an exceptional experience during your stay. Providing outstanding service and accommodations is our goal, and we're delighted that we met your expectations. We appreciate your choice to stay with us and look forward to welcoming you back for another excellent stay in the future.

8/10 - 좋아요

Frances R

2024년 3월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 4월 18일
Hi Frances,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 - 훌륭해요

Nina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 29일
Hi Nina,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

6/10 - 괜찮아요

Margaret J

단체 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
No ice in the ice machines. When I asked what time check out was the guy pointed and said read the sign
2024년 3월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 26일
Hi Margaret,Thank you for sharing your feedback with us. We will address the issue with the ice machines to ensure that they are regularly stocked to meet the needs of our guests. Additionally, we will review our staff training procedures to ensure that all team members are providing helpful and courteous assistance to our guests at all times. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more pleasant stay in the future.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very nice
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 24일
Hello Michael,We appreciate your positive feedback and are delighted to hear that you enjoyed your stay with us. Our team works hard to ensure all guests have a pleasant experience. If you have any further comments or suggestions, please don't hesitate to reach out. Thank you for choosing our hotel for your visit.

4/10 - 별로예요

Philip

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
People running and screaming in the lobby and halls at 1 in the morning and then again at 630 am. Would like to be able to actually sleep.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 19일
Hello Philip, We apologize for any disturbance you experienced during your stay. Your feedback has been noted, and we recommend reaching out to our management team directly to address this matter further. Your comfort is our top priority, and we hope you will give us another opportunity to provide you with a peaceful stay.

10/10 - 훌륭해요

Willard

It was a nice check-in
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 19일
Hello Willard,We are pleased to hear that your check-in experience was enjoyable. Thank you for sharing your feedback with us!

2/10 - 너무 별로예요

ashley 님, nashville

아이를 동반한 가족 여행
Booked a room while traveling. Got a confirmation email. Showed up and there were no rooms available and he forgot to call us to let us know. 9pm with a 5 year old and we were scrambling to find a hotel to stay the night as many of the local hotels were sold Out as well.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 18일
Hello ashley, We apologize for any inconvenience you experienced during your recent stay. Your feedback is valuable to us and will be shared with the team for improvement. We recommend contacting our management team directly to discuss your experience further. Thank you for bringing this to our attention.

10/10 - 훌륭해요

buster

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
My air didn't work
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 9일
Hello buster,We apologize for any inconvenience you experienced during your stay. Please reach out to our management team to discuss this matter further and ensure a more comfortable future visit. Your feedback is valuable to us in improving our services.

8/10 - 좋아요

Daniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Except for the bathroom which could use some updating but wasn't too bad it was clean and I would stay again.
2024년 3월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 4일
Hi Daniel,Thank you for taking the time to share your feedback with us. We appreciate your honest and constructive comments regarding your recent stay. We're glad to hear that despite the bathroom needing some updating, you found it clean and overall, your stay was satisfactory. Your feedback is valuable to us as it helps us identify areas for improvement. We will certainly take your comments into consideration as we continue to enhance our facilities to provide an even better experience for our guests. Thank you for choosing our hotel, and we appreciate your understanding as we strive to make improvements based on your feedback.

10/10 - 훌륭해요

Judy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 3일
Hello Judy,We're delighted to hear you enjoyed your stay with us. Your satisfaction is our top priority, and we hope to welcome you back in the future for another wonderful experience.

10/10 - 훌륭해요

Mary

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 3일
Hello Mary,We're thrilled to hear that you enjoyed your stay with us! We hope to welcome you back soon for another fantastic experience.

10/10 - 훌륭해요

Celeste

Great
2024년 2월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 1일
Hi Celeste,We're delighted to hear that you had a great stay with us! Your satisfaction is our top priority, and we're thrilled that we could provide you with an enjoyable experience. Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic stay in the future!

10/10 - 훌륭해요

Twan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
nice and clean
2024년 2월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 1일
Hi Twan,Thank you for your positive feedback! We're delighted to hear that you found our facilities nice and clean. Providing a welcoming and tidy environment is a top priority for us, and it's great to know that we met your expectations. We appreciate you choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay!

10/10 - 훌륭해요

Alex

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, no smell. But outside needs a lot of gardening and landscaping.
2024년 2월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 1일
Hi Alex,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found your accommodations clean and without any unpleasant odors. Maintaining a clean and welcoming environment for our guests is one of our top priorities, and we're glad that our efforts were noticeable during your stay. We understand the importance of maintaining a visually appealing and well-maintained exterior, and we will certainly address this matter promptly to enhance the overall appearance of our surroundings. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even more enjoyable experience in the future.

6/10 - 괜찮아요

Patricia

가족 여행
별로예요: 청결 상태
Room was not clean
2024년 2월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 2월 22일
Hi Patricia,Thank you for your feedback regarding your recent stay at our hotel. Rest assured, I'll personally ensure that our housekeeping team addresses this promptly to ensure such lapses don't recur. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 - 괜찮아요

MICAH

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The staff was friendly and nice. The grounds were well lit at night. The rooms were okay, but there was signs of age that needed to be addressed. The shower and shower curtain were dirty and had mold on the outside edges of the shower. The hand soap dispenser was broken. Looked like a water leak occurred in the past and they did a poor job fixing it; this was in room 207 if the owner or company want to address these issues. The tub faucet had just as much water flowing there as the shower head while taking a shower.
2024년 2월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 2월 20일
Hi Micah,Thank you for taking the time to share your feedback with us. While we're pleased to hear that you found our staff friendly and the grounds well-lit, we're deeply sorry for the issues you encountered during your stay. Please know that we take your feedback seriously, and we will address the issues you raised with our maintenance and housekeeping teams immediately to ensure they are resolved promptly. We're committed to providing a comfortable and enjoyable experience for all our guests, and we appreciate you bringing these matters to our attention. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.

8/10 - 좋아요

Karen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stayed in the room next to the fitness facility and close to the lobby. It was pretty noisy. Other than that my stay was awesome.
2024년 2월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2024년 2월 20일
Hi Karen,Thank you for sharing your feedback with us. We're glad to hear that overall, you had an awesome stay with us! Your comfort is important to us, and we understand the importance of a peaceful environment for a restful stay. We'll take your feedback into consideration as we strive to improve our guests' experiences. Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful stay in the future.

8/10 - 좋아요

Mark 님, Okeechobee

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and friendly staff
2024년 2월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 2월 20일
Hi Mark,We're delighted to hear that you found our hotel to be clean and that our staff provided friendly service! Maintaining a welcoming and comfortable environment for our guests is a top priority for us, and we're thrilled that we met your expectations in these areas. Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful stay in the future.

6/10 - 괜찮아요

Sam

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
There was a very musty smell to the room, and a peanut shell and used contact on the floor, so it wasn’t carefully clean. The breakfast options seemed very limited/not refilled or overcooked. We’ve definitely stayed at better Holiday Inns.
2024년 2월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 2월 16일
Hi Sam,Thank you for your feedback regarding your recent stay at our hotel. Providing clean and well-maintained accommodations is fundamental to our service, and I assure you that we take your feedback seriously. We will address these cleanliness issues with our housekeeping team to ensure that our rooms are thoroughly cleaned and inspected before guests arrive. We will also review our breakfast offerings and take immediate steps to ensure that there are sufficient options available for our guests and that the food is prepared to the highest standards. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 - 훌륭해요

Tara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 2월 15일
Hi Tara,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

10/10 - 훌륭해요

Denise

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 2월 13일
Hi Denise,It has always been our mission to give each and every one of our guests a wonderful experience, so it warms our hearts to hear that we are succeeding. From all of us here, thank you for rating us perfectly and choosing us. We will continue to offer top-notch hospitality and eagerly await your next visit.

8/10 - 좋아요

Timothy

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The room and hotel exceeded my expectations. Breakfast was terrible. There wasn't even coffee, and when I asked for more, I was ignored.
2024년 2월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 2월 13일
Hi Timothy,Thank you for your feedback regarding your recent stay at our hotel. We're thrilled to hear that the room and hotel exceeded your expectations. Your feedback regarding the lack of coffee and the unresponsiveness of our staff is concerning, and we will address this issue with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.

2/10 - 너무 별로예요

John

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We didn't stay there, they woild clean room. We showed up, checked in went to our room which had food on the floor. We asked them to vacumn the room and they refused so we checked out. I need money returned.
2024년 2월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 2월 13일
Hi John,Thank you for your feedback regarding your recent stay at our hotel. We will address this matter with our housekeeping team to ensure that all rooms are thoroughly cleaned and maintained to our high standards. Additionally, we will review our policies to ensure that situations like this are handled more effectively in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 - 좋아요

Kaitlyn

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Kaitlyn, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Joan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 2월 7일
Hi Joan,Thank you so much for awarding us a perfect rating! We are absolutely thrilled to hear that your experience was outstanding. Your satisfaction is our ultimate goal, and we are delighted to have met your expectations in every aspect. It was a pleasure having you as our guest, and we look forward to the opportunity to welcome you back for another flawless stay.

10/10 - 훌륭해요

Sherri

2024년 2월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 2월 6일
Hi Sherri,It has always been our mission to give each and every one of our guests a wonderful experience, so it warms our hearts to hear that we are succeeding. From all of us here, thank you for rating us perfectly and choosing us. We will continue to offer top-notch hospitality and eagerly await your next visit.

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A
2024년 1월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 1월 30일
Hi Robert,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

10/10 - 훌륭해요

MARY 님, RUSKIN

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good
2024년 1월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 1월 16일
Hi Mary,Thank you for choosing to stay at our hotel and for taking the time to share your feedback. We are delighted to hear that you had a very good stay with us! Ensuring our guests' satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. It is our pleasure to have you and we hope to see you again soon!

8/10 - 좋아요

roger a

2024년 1월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 1월 16일
Hi Roger,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

8/10 - 좋아요

Orhan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Outdoor Spotlight shining right at window
The landscaping outdoor spotlight shined right at our window in room 129 and was a real nuisance to sleep in even with the shade down. Would have requested to switch rooms but at 11pm didn’t want to deal with it.
2024년 1월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 1월 11일
Hi Orhan,Thank you for your feedback regarding your recent stay at our hotel. Please rest assured that we are addressing the situation immediately to ensure that future guests do not encounter similar inconveniences. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

4/10 - 별로예요

Ruth

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 1월 12일
Hi Ruth,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 - 훌륭해요

Alan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy check in and good property
2024년 1월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 1월 11일
Hi Alan,Thank you for sharing your positive feedback regarding your recent stay with us. We are delighted to hear that your check-in experience was easy and that you found our property to be good. Providing a smooth and pleasant experience for our guests is a top priority, and we're pleased to know that we met your expectations. We appreciate your business and hope to have the pleasure of serving you again soon.

6/10 - 괜찮아요

Emily

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
This is an average hotel if you're just looking for a place to stop. The staff was very friendly. Room was clean and the bed was comfy. The bathroom was worn looking. The floor looked like it needed a good scrubbing and the shower head/pressure was not good. The hallway was freezing so we turned up the heat in our room. The heater woke me up every time it kicked on, and at one point there was a clicking noise like when you go up the hill of a roller coaster. I was disappointed not to sleep well, since the bed was really comfortable. For a one-night stay, it did the job. Just remember to travel with ear plugs!
2024년 1월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 1월 9일
Hi Emily,Thank you for sharing your feedback about your recent stay. We're pleased to hear that you found the staff very friendly and the room clean with a comfortable bed. Your comments about the bathroom, floor cleanliness, and shower pressure will be shared with our housekeeping team for immediate attention. Additionally, we'll investigate the issues with the heater to ensure it is functioning properly and resolve any disturbances it may have caused. Thank you for choosing our hotel, and we hope to have the opportunity to better serve you in the future.

2/10 - 너무 별로예요

Tim

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They billed us twice for tbe room then told us when discovered it that we would have to get things straightened out. We have stayed in this hotel for years we are there 3 to 4 times a year. We will not be there any more. There employees are totally inept they can't even speak english.
2024년 1월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 1월 9일
Hi Tim,Thank you for your feedback regarding your recent stay at our hotel. Double billing and communication issues are serious matters, and we understand the frustration they may have caused. Rest assured, we take this feedback seriously, and we will investigate the matter to ensure it is resolved promptly. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 - 좋아요

Laurel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good place to stay
We were. Travelling to Florida and had picked other place but changed as we have always had good service at Holiday Inn across the country
2024년 1월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 1월 9일
Hi Laurel,Thank you for choosing to stay with us during your travels to Florida. We appreciate your loyalty to the Holiday Inn and are glad to hear that you have consistently experienced good service across the country. We appreciate your business and look forward to continuing to provide you with excellent service in the future.

6/10 - 괜찮아요

Deborah

Missing blow dryer in room, breakfast cold
2024년 1월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 1월 9일
Hi Deborah,Thank you for your feedback regarding your recent stay at our hotel. The absence of a blow dryer in your room and the issue with cold breakfast are not reflective of our standards, and we take your feedback seriously. We will address these matters promptly to ensure that our guests have all the necessary amenities in their rooms, and that breakfast is served at the appropriate temperature. We appreciate your understanding, and we hope to have the opportunity to better serve you in the future.

10/10 - 훌륭해요

Lawrence

2023년 12월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 1월 23일
Hi Lawrence,Thank you so much for your perfect rating! We're thrilled to hear that you had an exceptional experience during your stay. Providing outstanding service and accommodations is our goal, and we're delighted that we met your expectations. We appreciate your choice to stay with us and look forward to welcoming you back for another excellent stay in the future.

10/10 - 훌륭해요

Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Couldn’t ask for more. Everything was super clean and comfortable. The breakfast was excellent too.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 31일
Hello Thomas,Thank you for your kind review! We are delighted to hear that you found our hotel clean, comfortable, and enjoyed our excellent breakfast. We strive to provide the best possible experience for all our guests and we appreciate your positive feedback. We hope to welcome you back again in the future for another fantastic stay.