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쉐라톤 루이빌 리버사이드 바이 메리어트 여행 후기

3.5 out of 5
쉐라톤 루이빌 리버사이드 바이 메리어트
700 West Riverside Drive, Jeffersonville, IN

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 477개" "
평점 8 - 좋아요. 1003개 이용 후기 중 278개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 146개" "
평점 4 - 별로예요. 1003개 이용 후기 중 59개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 43개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

7.2/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Dong Woo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
기본적으로 괜찮았어요~
청결하고. 좋았습니다. 근데, 하루는 기본물을 안주셔서.. 불편했어요. 그외 괜찮았음~
2018년 10월에 3박 숙박함
답변 제공: Rooms Division Manager 님, 2018년 10월 15일
Dear Guest, many thanks for posting a review of your stay at Sheraton Louisville Riverside Hotel. We are thrilled to read that you loved our well-kept property, but we regret any inconvenience caused to you during your stay. We hope the positive aspects of your visit will encourage you to choose us again in the future. Best Regards, Conner Sariscsany, Rooms Division Manager

10/10 - 훌륭해요

jill

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
While a bit dated the hotel made up for in convenient location and cleanliness and friendly staff.
2024년 5월에 1박 숙박함

6/10 - 괜찮아요

mary

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
I stayed there for the pool. Called ahead to make sure pool was open, they said it Wad. Arrived to find closedwas
2024년 5월에 1박 숙박함

4/10 - 별로예요

carmen

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스
What i did like that everything was near me i didn't have to drive much What i didn't like our room didn't have a fridge the ice machine didn't work. Our room only had one towel no garbage bags the room looked like they hurried up and clean it and forgot to replace the stuff for the price i paid i expected a way better room
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 30일
Dear Carmen, Thank you for your evaluation of our hotel. While we are glad to read that you liked our location, we are sorry you were unhappy with your room amenities. Please know we welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable; we are always here to help. We hope you will stay with us again soon.Yours in Hospitality,Trish EthertonGeneral Manager

6/10 - 괜찮아요

Gary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Pillows were very lumpy. Difficult getting comfortable to sleep.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 27일
Dear Gary, Thank you for staying with us and for your review. We apologize for the concerns you had with regard to the pillows, and we will share your comments appropirately. Our goal is to provide accommodations conducive to a peaceful night's rest, so we apologize that your sleep was disrupted. We hope you will allow us to give you a better experience on your next trip this way.Yours in Hospitality,Trish EthertonGeneral Manager

6/10 - 괜찮아요

siqing 님, alhambra

출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
they charged me parking duplicate,and doesnot refund me as of today 4/22/2024
2024년 4월에 2박 숙박함
답변 제공: Sheraton Louisville Riverside Hotel Management 님, 2024년 4월 23일
Thank you for taking time to review your stay. Upon your availability, please connect with the General Manager to discuss further your charge as we offer complimentary parking. We look forward to speaking with you soon.

4/10 - 별로예요

Karen

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They did not clean our room after multiple requests for fresh towels and to remove garbage. They refused to provide a blanket for the pull out bed and only gave a sheet for it. Room desperately needs an update/renovation.
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 15일
Dear Karen, Thank you for choosing us and for taking the time to leave your comments. Please accept our apologies for the housekeeping oversights and the service shortfalls you encountered during your stay. Our goal is to welcome each guest with freshly cleaned and relaxing accommodations; therefore, we are disappointed this was not your experience. We will address your comments with our team to ensure they are not repeated. We have also noted your disappointment with the condition of our accommodations, and we will share them with our team for future modernization plans. It was a pleasure hosting your visit, and we hope you will choose us again so we can show you the seamless hospitality typical of our hotel.Yours in Hospitality,Trish EthertonGeneral Manager

8/10 - 좋아요

Stephen

반려동물 동반 여행, 가족 여행
Convenient location, easy access to downtown
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 12일
Dear Stephen, Thank you for sharing your kind review of the Sheraton Louisville Riverside Hotel. With our great location right across the bridge from downtown Louisville, we enjoy providing our guests with unrivaled access to so many popular attractions! We appreciate your business and hope you will make us your home whenever your travels bring you to our city.Yours in Hospitality,Trish EthertonGeneral Manager

10/10 - 훌륭해요

John

2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 1일
Dear John, Thank you for rating your stay at the Sheraton Louisville Riverside Hotel. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Yours in Hospitality,Trish EthertonGeneral Manager

8/10 - 좋아요

Katie

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Only complaint is that the bar stayed open later than 11 as we arrived at 1030
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 5일
Dear Katie, Thank you for sharing your feedback with us. While we are pleased to see the wonderful rating, we're sorry to hear that the bar hours did not meet your expectations. Your feedback is valuable to us, and we will take it into consideration as we continue to improve our services. We appreciate your understanding and hope to welcome you back for a more enjoyable stay in the future.Yours in Hospitality,Trish EthertonGeneral Manager

8/10 - 좋아요

Kristen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The front desk staff were so friendly and welcoming. The lobby and rooms were very clean and inviting.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 4일
Dear Kristen, It was a pleasure to read your fantastic review of the Sheraton Louisville Riverside Hotel. We are delighted you enjoyed every aspect of your stay with us, especially our attentive service and pristine accommodations. Your feedback is the best performance measure we have, and we appreciate you letting us know that we exceeded your expectations. Thank you for being our guest, and we look forward to your next visit!Yours in Hospitality,Trish EthertonGeneral Manager

10/10 - 훌륭해요

Larry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Comfortable
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 27일
Dear Larry, We are pleased you had an energizing and fulfilling stay at the Sheraton Louisville Riverside Hotel and that our attention to detail helped make your visit so memorable. Thank you for the generous review, and we look forward to hosting you again soon.Yours in Hospitality,Trish EthertonGeneral Manager

6/10 - 괜찮아요

Jacob

There was no breakfast on weekends which was inconvenient.
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 27일
Dear Jacob, Thank you for taking the time to evaluate your stay. We sincerely apologize that you were not able to enjoy our breakfast during your recent stay and for the inconvenience this caused. We appreciate you bringing this concern to our attention. We will address your comments with the appropriate individuals as we strive to improve our guest experience. Thank you for your time, and we hope to have you revisit so we can show you the outstanding visit you deserve.Yours in Hospitality,Trish EthertonGeneral Manager

4/10 - 별로예요

Sonya

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The sofa bed had soiled linen and it took 3 hours to get clean linens
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
Dear Sonya, Thank you for taking the time to write a review. We realize the importance of first impressions, and fresh, clean accommodations are necessary to set the tone for a great stay. We apologize for oversights in the preparation of your room and regret the service shortfalls you encountered. We will address your comments with our team to ensure they are not repeated. We hope to have an opportunity to regain your trust on your next trip to this area. Yours in Hospitality,Trish EthertonGeneral Manager

10/10 - 훌륭해요

Leo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 6일
Dear Leo, We appreciate you taking the time to leave your generous rating regarding your recent visit to the Sheraton Louisville Riverside Hotel. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Yours in Hospitality,Trish EthertonGeneral Manager

10/10 - 훌륭해요

Dawn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
LIke the view of the river and close Restaurant’s close by and walkable …
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 24일
Dear Dawn, Thank you for sharing your kind review of the Sheraton Louisville Riverside Hotel. With our great location right across the bridge from downtown Louisville and restaurants, we enjoy providing our guests with unrivaled access to so many popular attractions! We appreciate your business and hope you will make us your home every time your travels bring you to our city.Yours in Hospitality,Trish EthertonGeneral Manager

8/10 - 좋아요

Yun-Ping

좋아요: 청결 상태
Skip the $16 breakfast buffet, not worth it nor delicious. Blood stain appears on bedding and pillowcases.
답변 제공: General Manager 님, 2024년 2월 12일
Dear Yun-Ping, Thank you for sharing your review of the Sheraton Louisville Riverside Hotel. We are sorry for the housekeeping issues you experienced in your room. Our associates work hard; therefore, we regret not catching these concerns. We are also disappointed that you felt what you paid for your meal did not meet your expectations. We are grateful for your comments, and we will use them as an opportunity to improve going forward. We hope to provide you with the seamless stay you deserve on your next visit to the area.Yours in Hospitality,Trish EthertonGeneral Manager

10/10 - 훌륭해요

Kimberly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was nice and clean. Great view of the River
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 1일
Dear Kimberly, Thank you for sharing your feedback regarding your recent stay at the Sheraton Louisville Riverside Hotel. We are delighted to hear that you enjoyed the stunning view and spotless accommodations. We look forward to welcoming you back for another wonderful visit.Yours in Hospitality,Trish Etherton,General Manager

6/10 - 괜찮아요

Douglas

연인과의 여행, 출장 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Staff was extremely friendly and helpful. The man working the lounge on the 10th floor was rude and seemed bothered to do his job as he was more interested in watching the football game (go Cheifs!!) Rooms and flooring throughout the entire building are in serious need of updating. Toilet paper was only at 1/4 roll and had gotten wet before we arrived
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 30일
Dear Douglas, Thank you for sharing your feedback. We sincerely apologize for the unsatisfactory interaction with one of our associates and for the inconvenience you encountered with your room. We strive to provide a comfortable and pleasant atmosphere, and we regret this was not your experience. Rest assured, your comments will be addressed appropriately to ensure overall guest satisfaction. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a much-improved visit.Yours in Hospitality,Trish Etherton,General Manager

10/10 - 훌륭해요

Marie

연인과의 여행
좋아요: 편의 시설/서비스
Loved the view!
2024년 1월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 10일
Dear Marie, Thank you for choosing the Sheraton Louisville Riverside Hotel and sharing your feedback. We are delighted to know that your experience was exceptional and that you enjoyed the captivating view. We look forward to welcoming you back next time you are in the area.Yours in Hospitality,Trish EthertonGeneral Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No fridge or microwave.. good location. Less than a mile to Whiskey Row. Hooters and Mexican restaurant attached to hotel
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 9일
Dear Guest, Thank you for sharing your feedback regarding your recent stay at the Sheraton Louisville Riverside Hotel. We are delighted to hear that you enjoyed our convenient location and diverse dining options. However, we regret not meeting your expectations with the in-room amenities. Your insights are invaluable as we are continuously committed to improvements. We look forward to welcoming you back for another wonderful visit.Yours in Hospitality,Trish EthertonGeneral Manager

10/10 - 훌륭해요

Halimo

2023년 12월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 9일
Dear Halimo, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at the Sheraton Louisville Riverside Hotel, and we look forward to welcoming you back soon. Yours in Hospitality,Trish EthertonGeneral Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 30일
Dear Guest, We appreciate you taking the time to leave your kind rating for the Sheraton Louisville Riverside Hotel. Your satisfaction is important to us; therefore, we are thrilled to have met your expectations. We hope to see you again soon!Happy Holidays and Happy New Year!Yours in Hospitality,Trish EthertonGeneral Manager

8/10 - 좋아요

Heather

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The staff in the hotel and this morning at breakfast were all so helpful and friendly. We stay at a lot of hotels and this is not always the case. Whoever is hiring is choosing very well. Thank you.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 30일
"Dear Heather, Thank you for being our guest and for your candid comments. We are delighted to hear that our associates left a memorable impression on your stay. Their dedication to providing exceptional service is something we take great pride in. We will love to share your kind words with them! It was our pleasure accommodating you at the Sheraton Louisville Riverside Hotel, and we look forward to welcoming you back soon.Happy Holidays and Happy New Year!Yours in Hospitality,Trish EthertonGeneral Manager

10/10 - 훌륭해요

Kevin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Always stay here on our way to Florida
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 29일
Dear Kevin, We are pleased to receive your generous rating for the Sheraton Louisville Riverside Hotel. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Happy Holidays and Happy New Year!Yours in Hospitality,Trish EthertonGeneral Manager

8/10 - 좋아요

Shayne

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 27일
Dear Shayne, Thank you for choosing the Sheraton Louisville Riverside Hotel and for your kind rating. We are delighted to know that you enjoyed your overall experience with us. Wishing you a Happy Holidays and a Happy New Year! We look forward to the pleasure of welcoming you back soon.Yours in Hospitality,Trish EthertonGeneral Manager

10/10 - 훌륭해요

Roger

2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 12일
Dear Roger, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at the Sheraton Louisville Riverside Hotel, and we look forward to welcoming you back soon.Yours in Hospitality,Trish EthertonGeneral Manager

6/10 - 괜찮아요

LaTanya

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 20일
Dear Ms. Tanya, Thank you for choosing our hotel for your stay. We are sorry for not meeting your expectations; please accept our apologies for the issues that impacted your rating. We hope you will allow us to restore your confidence in us on a future visit.Yours in Hospitality,Trish EthertonGeneral Manager

10/10 - 훌륭해요

Cheryl

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very friendly and accomommodating
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 18일
Dear Cheryl, Thank you for taking the time to share your experience regarding your recent stay at the Sheraton Louisville Riverside Hotel. We are delighted to hear that you enjoyed our impeccable service. We look forward to welcoming you back whenever your travels bring you back to Louisville. Yours in Hospitality,Trish EthertonGeneral Manager

6/10 - 괜찮아요

Rochelle

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 11일
Dear Rochelle, Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will allow us to restore your confidence in us on a future visit.Yours in Hospitality,Trish EthertonGeneral Manager

10/10 - 훌륭해요

charles

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great motel cheap toilet seat
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 9일
Dear Charles, Thank you for being our guest at the Sheraton Louisville Riverside Hotel and for your candid comments. We are pleased to know that your overall experience was pleasant. However, we are sorry for the inconvenience you had with your bathroom. We will share your issues with the appropriate department and ensure proper actions are taken. We appreciate your patience, and we look forward to welcoming you back again. Yours in Hospitality,Trish Etherton

10/10 - 훌륭해요

Victoria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was easy to get to, right off the bridge. Made it simple to go across to downtown Louisville for plenty of dining options and a football game. Area around the hotel was very quiet and clean. We took a ride down to the park and walked down to the river. So beautiful! Lots of parking available. The hotel inside was very clean and the breakfast was very good. Staff was helpful and friendly. Our room was nice and spacious and had everything we needed. Very comfortable with a beautiful view of the river and downtown skyline. The only con we had was the toilet seat would not stay up, which was very annoying.
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 29일
Dear Victoria, Thank you for choosing the Sheraton Louisville Riverside Hotel for your recent stay. We are glad to know that your overall experience was wonderful. We are delighted to know that you enjoyed our downtown location, well-maintained accommodations, and our delicious breakfast. We also have an exceptional team whose top priority is making sure every guest feels comfortable and at home. We will enjoy sharing your compliments with each of them. We appreciate your business and hope you will make us your home every time your travels bring you to our city.Yours in Hospitality,Trish Etherton

10/10 - 훌륭해요

Lorena

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was clean, comfortable bed. Friendly staff, several restaurants on site and off property. 20 min walk to Louisville or 8 min drive. The only thing not the greatest was the price of the continental breakfast. Food was a little cold. Pool a little murky but hot tub was good.
2023년 11월에 3박 숙박함
답변 제공: General Manager 님, 2023년 11월 29일
Dear Lorena, Thank you for being our guest at the Sheraton Louisville Riverside Hotel and for your candid review. We are pleased to know that your overall stay was pleasant. We are glad that you enjoyed our comfortable accommodations, attentive associates, and our convenient location. However, we are sorry for the inconvenience you had with your breakfast experience as well as with our pool. We will share your concerns with the appropriate departments and ensure the issues are resolved. We appreciate your patience, and we hope you will revisit us whenever your travels bring you back. Yours in Hospitality,Trish Etherton

8/10 - 좋아요

Mary

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 21일
Dear Mary, Thank you for choosing the Sheraton Louisville Riverside Hotel and for your kind rating. We are delighted to know that you enjoyed your overall experience with us. It was a pleasure having you as our guest, and we look forward to welcoming you back soon.Yours in Hospitality,Trish EthertonGeneral Manager

10/10 - 훌륭해요

Pam

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property was quiet and safe. Great view of the bridge.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 19일
Dear Pam, Thank you for choosing the Sheraton Louisville Riverside Hotel and sharing your feedback. It is our constant endeavor to create a peaceful and secure haven for our guests, and we are delighted to hear that you enjoyed our well-kept property and captivating bridge view. We look forward to welcoming you back for another serene stay.Yours in Hospitality,Trish EthertonGeneral Manager

4/10 - 별로예요

Jennifer 님, Indianapolis

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 18일
Dear Jennifer, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Yours in Hospitality,Trish Etherton

10/10 - 훌륭해요

MAGDY 님, prospect

2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 6일
Dear Magdy, Thank you for choosing the Sheraton Louisville Riverside Hotel and for the excellent rating. We are pleased to hear that you enjoyed our convenient location and impeccable service. We look forward to welcoming you back for another wonderful experience.Yours in Hospitality,Trish EthertonGeneral Manager

2/10 - 너무 별로예요

E.

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location to downtown Louisville was prefect. However the hotel was below quality. The front lobby appeared clean & odor free with newer updates. We were housed on the 2nd floor & staff would not allow us to have a higher room with better views. The elevators had terrible flooring that was dirty looking. The hallway smelled. Using sanitizing wipes, we found the overall room to be very poorly cleaned. We had to call maintenance to fix drain in tub. No trash can liners. Constant gas flumes that hotel couldn’t correct. Front desk staff weren’t always pleasant- some not all. We were a group of 4 mature adults renting two rooms with double beds. My roommate complained of the bed being hard on her back. The water in the shower was lukewarm at best. No ventilation in shower/bathroom (I.e. exhaust fan). Would not recommend this hotel even with proximity to downtown nor will I ever stay again. We did complain to staff but no apology or anything.
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 17일
Dear Guest, Thank you for selecting our hotel and staying with us. Our main goal is to offer an exceptional stay for our guests with a comfortable environment and a responsive, friendly staff. After reading the details of your time with us, we regret this was not your experience. Please accept our apologies for the issue related to cleanliness and the behavior of our associates as well as the hot water in your bathroom. Moreover, we regret the specific concern you outlined. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid feedback; without it, we cannot improve. We hope to welcome you on a future date.Yours in Hospitality,Trish EthertonGeneral Manager

10/10 - 훌륭해요

Tammy

2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 6일
Dear Tammy, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at the Sheraton Louisville Riverside Hotel, and we look forward to welcoming you back soon.Yours in Hospitality,Trish EthertonGeneral Manager

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 14일
Dear Guest, Thank you for your review of your stay. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with an exceptional stay. We hope to have a future opportunity to restore your confidence in us.Yours in Hospitality,Trish EthertonGeneral Manager

6/10 - 괜찮아요

silvia

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Horrible Mattress
The room was very spacious but the bed was a lumpy marshmallow. I left with back pain for which I’m now going to physical therapy!
2023년 11월에 3박 숙박함
답변 제공: General Manager 님, 2023년 11월 11일
Dear Silvia, Thank you for staying with us. Quality and comfort are central to what we provide our guests; therefore, we deeply regret the health-related inconvenience you endured due to our beds. Your feedback, and also your patience in this matter, are much appreciated. We will share your message appropriately as we are committed to enhancing our guest experiences on all levels. We hope you will be better soon. Yours in Hospitality,Trish Etherton,General Manager

10/10 - 훌륭해요

Marcia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was quiet and love the view. Also easy to get in and out of.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 6일
Dear Marcia, We are pleased you had a relaxing and fulfilling stay at the Sheraton Louisville Riverside Hotel and that our attention to detail helped make your visit so memorable. We appreciate you mentioning how our fantastic views enhanced your time with us.Thank you for the excellent review, and we look forward to hosting you again soon.Yours in Hospitality,Trish EthertonGeneral Manager

8/10 - 좋아요

Lou

좋아요: 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 28일
Dear Lou, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at the Sheraton Louisville Riverside Hotel. If you have any specific feedback or suggestions to share, please feel free to reach out to us. We look forward to welcoming you back on your next visit.Yours in Hospitality,Trish EthertonGeneral Manager

8/10 - 좋아요

Fernando

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property offers Outside lounging area next to the bar.
2023년 9월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 24일
Dear Fernando, Thank you for sharing your kind review of the Sheraton Louisville Riverside Hotel. With our great location right across the bridge from downtown Louisville, we enjoy providing our guests with unrivaled access to so many popular attractions! We appreciate your business and hope you will make us your home every time your travels bring you to our city.Yours in Hospitality,Trish EthertonGeneral Manager

10/10 - 훌륭해요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 24일
Dear Jessica, Thank you for rating your stay at the Sheraton Louisville Riverside Hotel. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Yours in Hospitality,Trish EthertonGeneral Manager

8/10 - 좋아요

Denise

좋아요: 숙박 시설 상태 및 시설
2023년 10월에 5박 숙박함
답변 제공: General Manager 님, 2023년 10월 23일
Dear Denise, Thank you for choosing the Sheraton Louisville Riverside Hotel and for your kind rating. We hope you enjoyed most aspects of your visit. It was a pleasure having you as our guest, and we look forward to welcoming you back in the future.Yours in Hospitality,Trish EthertonGeneral Manager

6/10 - 괜찮아요

Darren

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Had to have maintenance up 2x during our visit to fix the TV. Carpets were pretty stained in our room, felt kinda gross.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 22일
Dear Darren, Thank you for sharing your candid feedback. We sincerely apologize for the inconvenience you experienced with your room. We strive to provide high standards, and we regret falling short in this regard. Please be assured that your comments will be shared with the appropriate teams to ensure overall guest satisfaction. We appreciate your patience and understanding, and we hope to host you soon again for a flawless visit.Yours in Hospitality,Trish EthertonGeneral Manager

6/10 - 괜찮아요

Diksan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
I selected a lake view room and they gave me one with a horrible view, it had no refrigerator and the water in the jacuzzi and pool were dirty.and the jacuzzi didn't work properly.I couldn't get a bubble bath.
2023년 10월에 1박 숙박함
답변 제공: Rooms Division Manager 님, 2023년 10월 13일
Dear Diksan, Thank you for taking the time to share your evaluation. We sincerely apologize for the unavailability of the room type you requested and for the inconvenience caused. While we strive to fulfill guest requests, it may not always be possible due to high occupancy. Furthermore, we are deeply sorry that you were not able to enjoy our amenities due to maintenance issues. We have addressed your comments with the appropriate teams to ensure smooth functioning and to be proactive going forward. We understand your frustration and appreciate your patience. Your feedback is invaluable, and we hope you will consider giving us another opportunity to provide you with the exceptional service we are known for.Yours in Hospitality, Dre CarreroRooms Division Manager

10/10 - 훌륭해요

James 님, Robinson

2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 31일
Dear James, Thank you for choosing the Sheraton Louisville Riverside Hotel. We provide a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Yours in Hospitality,Trish Etherton

8/10 - 좋아요

Bruce

Property was good for a couple nights near Louisville. Have a Mexican and Hooters restaurant attached. Eoom was comfortable and quiet.
2023년 10월에 2박 숙박함
답변 제공: Rooms Division Manager 님, 2023년 10월 7일
Dear Bruce, We are glad to see that you enjoyed your stay at Sheraton Louisville Riverside Hotel. It is nice to know we met your requirements and that you enjoyed your dining experiences at Hooters and El Nopal our Mexican restaurant. We are also delighted to learn that your room provided you with a comfortable and peaceful experience. Thank you for sharing your feedback, and we look forward to seeing you again soon.Yours in Hospitality, Dre Carrero,Rooms Division Manager