Seung, thank you for your terrific review of Extended Stay America. We are happy to have surpassed your expectations with our outstanding service. Reviews like yours encourage the team to keep up the good work. We hope you will choose us again on your next visit to Frederick. Sincerely, Hotel Management

Dear David, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Matt, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management

Dear Umesh Babu, Thank you for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Dear Daniel, Thank you for the feedback regarding your stay in our hotel. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We also apologize for any inconvenience during your breakfast experience. Your feedback is valuable, and we will work diligently to ensure a consistently satisfying breakfast for all our guests. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely, Hotel Management

Dear John, Thank you for choosing to stay with us and for taking the time to leave your feedback. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting here. It was our pleasure accommodating you. We hope you will make Extended Stay America your home away from home whenever your travels bring you to our area.Sincerely,Hotel Management

Dear John, Thank you for choosing to stay at Extended Stay America and for taking the time to share your review. We are pleased that you had a pleasant stay overall. Our team always appreciates knowing where we can redirect our focus to strengthen our hospitality efforts, so we are grateful for each of your comments. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management

Dear Mike, Thank you for reviewing our hotel. We appreciate you being our guest and sharing your observations. We are glad your stay with us was enjoyable on many levels, but we are sorry you felt our rooms needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon. Sincerely,Hotel Management

Dear nishant, Thank you for your feedback. We apologize for our housekeeping staff overlooking some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear christopher, Thank you for staying at Extended Stay America. We were delighted to learn how much you enjoyed your guest room, especially the cleanliness. Our staff does an excellent job maintaining our accommodations, and it will be a pleasure to share your kind remarks with them. We appreciate your generous review and hope you will be back to revisit soon. Thank you again.Sincerely,Hotel Management

Dear devin, Thank you for choosing our hotel for your recent stay. We apologize for the concerns you experienced. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

Dear Ayana, Thank you for sharing your review regarding your recent stay at our hotel. Providing courteous and authentic friendly service to our guests is our ultimate goal; however, we regret that we failed to show this to you. We are meeting with our staff members to discuss this situation and ensure our guests are warmly welcomed upon arrival and treated courteously and respectfully. We appreciate your feedback and hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear Elisa, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We hope you will return so we can provide you with the hospitality you deserve.Sincerely, Hotel Management

Dear Guest, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. Your feedback is vital and will be addressed adequately by our concerned team. Please provide us another chance to serve you with our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management

Dear Jordan, Thank you for staying with us and sharing your review. Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We assure you that what you experienced is unacceptable by our standards, and we will address this with the concerned team for improvement. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear George F, We appreciate you taking the time to review your stay. We're genuinely sorry to read about the challenges you experienced when requesting a printout and map of our location. We understand your concerns and assure you we will address these issues internally, ensuring that such requests can be fulfilled promptly and efficiently in the future. Thank you for sharing your thoughts; we hope that you will stay with us again soon for a more seamless and comfortable experience.Sincerely,Hotel Management

Dear Sharlene, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained suite, and we are very sorry that did not happen when you were here. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Rachel, We appreciate you choosing us and sharing your thoughtful review. We're genuinely sorry for the inconvenience you experienced at our front desk. Further, we regret any discomfort caused by the mattress and the condition of our suites. We take your comments seriously, and your feedback will help guide our ongoing efforts to improve our services and facilities. Our team is fully committed to regaining your confidence in our hotel, and we hope you'll consider staying with us again soon.Sincerely,Hotel Management

Dear Stephen, Thank you for choosing our hotel during your recent visit to our area. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, especially regarding in-room amenities. Your feedback has been shared with our team to ensure similar issues are not made in the future. Also, we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

Dear Nancy, Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We are sure this resulted from miscommunication between our housekeeping and front desk departments since a suite should only be available for occupancy once the cleaning process is complete and a supervisor inspects it. We assure you that what you experienced is unacceptable by our standards and will take adequate measures to correct this. We have discussed your concerns with our housekeeping team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Managemen

Dear Julie, Thank you for taking the time to give us feedback about your recent stay. It was certainly disappointing to read about the issues that you experienced. Your concerns have been shared with our team, and we will ensure this does not happen again. We are glad that you found us to be of great value.We look forward to welcoming you back the next time you are in the city. Sincerely,Hotel Management

Dear Jason, We're pleased to know that you found the area quiet during your stay. A peaceful environment is essential for a comfortable experience. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Hotel Management

Dear Etienne, It was a pleasure to read your fantastic review about your city trip, and you also felt happy about your spacious suite. We strive to provide every guest with outstanding hospitality and a home-like experience away from home, and your compliments encourage us. On behalf of everyone at Extended Stay America, we invite you to stay with us again!Sincerely,Hotel Management

Dear Guest, We deeply regret the issues you experienced with the room’s cleanliness and amenities. We strive to maintain a high standard of hygiene and comfort, and it seems we fell short during your stay. Your feedback has been shared with our housekeeping team to ensure this is an isolated incident. We understand how important a good night’s sleep is, and we apologize for any discomfort caused by the bed. We will work to fix this issue promptly. While we understand that our hotel may not be your first choice in the future, we hope you will give us another chance to deliver the quality experience you deserve. Thank you for your feedback.Sincerely,Hotel Management

Dear Kumar, Thank you for reviewing your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. Rest assured that we take these issues seriously and are committed to improving in these areas to ensure that all guests have an enjoyable experience. We hope to make your next stay with us outstanding in every possible way.Sincerely,Hotel Management

Dear Cathy, Thank you for being our guest and reviewing your hotel experience. Your kind words noting your satisfaction with our suite and our associates' gracious hospitality are much appreciated. We take pride in providing a clean and welcoming environment, so it's great to know our efforts have paid off. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely,Hotel Management

Dear Lauren, Thank you for taking the time to evaluate your stay. We appreciate you pointing out specific items you loved and areas where we can improve. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management