Outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas, sun loungers
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Reviews of Hotel Encanto de Las Cruces

3.5 out of 5
Hotel Encanto de Las Cruces
705 S Telshor Blvd, Las Cruces, NM

Reviews

8.6

Excellent

Rating 10 - Excellent. 652 out of 1060 reviews" "
Rating 8 - Good. 205 out of 1060 reviews" "
Rating 6 - Okay. 101 out of 1060 reviews" "
Rating 4 - Poor. 61 out of 1060 reviews" "
Rating 2 - Terrible. 41 out of 1060 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Amy

Liked: Cleanliness, staff & service
Nice property, but don’t count on using the EV chargers.
Stayed 1 night in May 2024

10/10 Excellent

Brian, Chandler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 1 night in Apr 2024
Response from Kelsey H- Social Media Coordinator on May 6, 2024
We are elated that your experience was five-star! Thank you so much for your review and support.

10/10 Excellent

Diana

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property!
Stayed 4 nights in Apr 2024
Response from Kelsey H- Social Media Coordinator on May 6, 2024
We appreciate your positive review and support, Diana! We would love to care for you again in the future.

10/10 Excellent

Rossie R

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 1 night in Apr 2024
Response from Kelsey H- Social Media Coordinator on May 3, 2024
Thank you for your positive review, Rossie! We appreciate your support.

2/10 Terrible

Michelle

For 120 a night it was out dated no refrigerator, was disappointing
Stayed 4 nights in Apr 2024
Response from Kelsey H- Social Media Coordinator on Apr 30, 2024
We are sorry to hear that you were disappointed with your stay with us, Michelle. We appreciate your honest feedback and we would love another shot to impress you in the future.

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It was a nice place to stay with some historical charm.
Stayed 5 nights in Apr 2024
Response from Kelsey H- Social Media Coordinator on Apr 30, 2024
We appreciate your kind review, John! Thank you so much for your support.

6/10 Okay

Kelli

Liked: Cleanliness, staff & service
Staff were very friendly. The thermostat in my room didn't work very well. Overall, the visit was good.
Stayed 2 nights in Apr 2024
Response from Kelsey H- Social Media Coordinator on May 6, 2024
We are glad to hear that you had a good visit with us. We apologize for the issues with the thermostat, but we value your honest feedback and we hope you will give us another chance to care for you again.

10/10 Excellent

Rossanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and great service
Stayed 2 nights in Apr 2024
Response from Kelsey H- Social Media Coordinator on Apr 29, 2024
Thank you for your kind words! We would love to care for you again in the future.

10/10 Excellent

Meredith

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is so cute and I love the hotel
Stayed 1 night in Apr 2024
Response from Kelsey H- Social Media Coordinator on Apr 29, 2024
We are elated to hear that you love Hotel Encanto! Thank you so much for your review and support. It means the world to us!

2/10 Terrible

Romel

They charge my card for nothing where in fact I was able to pay everthing aside from the incidental fee. Sigh
Stayed 1 night in Apr 2024
Response from Kelsey H- Social Media Coordinator on Apr 26, 2024
Thank you for taking the time to leave us this review. We kindly ask that you give our hotel a call if you believe that there were errors with your charges. We would be more than happy to look into this and correct any errors as needed. We hope to connect with your soon.

10/10 Excellent

Michael

Stayed 1 night in Apr 2024
Response from Kelsey H- Social Media Coordinator on Apr 22, 2024
We cherish your rating and support, Michael! We would love to care for you again.

10/10 Excellent

Durwood

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the facilities are nice all though it is still cool I swam and used the jacuzzi which looked like both of them needed a good cleaning.
Stayed 1 night in Apr 2024
Response from Kelsey H- Social Media Coordinator on Apr 21, 2024
Thank you for your review and feedback! We hope to care for you again soon.

4/10 Poor

Paige

Traveled with partner
This property does not deserve to be a heritage hotel. Not clean, carpets worn and snagged, cigarette butts on patios, outdoor chandeliers battered and worn. Needs a major overhaul and new layout. Parking lot too far from the entrances. The pool area which is arguably the best part is difficult to get to. We got there at 4p checkin time and the bar doesn’t open until 5p? Poor planning all the way around
Stayed 1 night in Apr 2024
Response from Kelsey H- Social Media Coordinator on Apr 21, 2024
We are sad to hear that your experience with us was not the best. We sincerely apologize for the issues you encountered with us, but we truly appreciate you bringing these concerns to our attention as we are always looking to improve. We will share your feedback with our team and we are committed to improving.

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a little fooled by pictures I had seen of the lobby and pool are which are very nice. The rest of the hotel is just a large and nice enough hotel. I did think the staff were especially helpful when I had a question. The fitness area was nice and the hotel is centrally located.
Stayed 1 night in Apr 2024
Response from Kelsey H- Social Media Coordinator on Apr 18, 2024
Thank you for taking the time to leave us this review, David. We appreciate your honest feedback and we hope you will stay with us again in the future.

10/10 Excellent

yvette

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
n/a
Stayed 3 nights in Apr 2024
Response from Kelsey H- Social Media Coordinator on Apr 19, 2024
We appreciate your rating and support, Yvette! We would love to care for you again in the future.

8/10 Good

Keenan

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2024
Response from Kelsey H- Social Media Coordinator on Apr 19, 2024
We are delighted that you enjoyed your stay with us! Thank you for your review and support.

10/10 Excellent

SUSAN

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel staff was extremely friendly. The Hotel itself was beautiful. I would definiately stay here again.
Stayed 1 night in Apr 2024
Response from Kelsey H- Social Media Coordinator on Apr 18, 2024
We are thrilled to hear that you enjoyed our staff and hotel, Susan! Thank you for your kind review and support. We would love to care for you again.

6/10 Okay

Cesar

Stayed 1 night in Apr 2024
Response from Kelsey H- Social Media Coordinator on Apr 18, 2024
Thank you for your review, Cesar. We would love another chance to impress you in the future.

6/10 Okay

Alan

Very unique and nice hotel however, couldn’t sleep due to bed being uncomfortable
Stayed 1 night in Apr 2024
Response from Kelsey H- Social Media Coordinator on Apr 15, 2024
Thank you for your review and feedback, Alan. We apologize about the bed, but we value your honesty and we would love another chance to care for you again in the future.

6/10 Okay

Margaret

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
We had NO housekeeping service the entire 3-day stay. No clean towels, no bathroom cleaning, no trash taken out, nothing.
Stayed 3 nights in Apr 2024
Response from Kelsey H- Social Media Coordinator on Apr 15, 2024
We apologize for the lack of housekeeping during your visit with us, Margaret. We are sorry for the inconvenience this caused for you, but we appreciate you bringing this to our attention so we can work with our team to improve.

6/10 Okay

Catherine

Traveled with family
Liked: Amenities
The hotel itself was beautiful. The rooms were dated, and small. One of the beds has to be pushed up against the wall to fit in the room. No mini-frig or microwave in the room. The hot water is an issue. We stayed 4 nights and 2 of those night there was little to no hot water. Great place to have an event. The hotel is beautiful, but think budget hotel if you are considering staying overnight in one of their rooms. Hotel food was average.
Stayed 4 nights in Mar 2024
Response from Kelsey H- Social Media Coordinator on Apr 14, 2024
Thank you for your review, Catherine. We appreciate you taking the time to share about your stay. We value your honest feedback on how we can improve and we apologize for the issues you experienced with us. We would love another chance to care for you again in the future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024
Response from Kelsey H- Social Media Coordinator on Apr 13, 2024
We appreciate your positive review! We would love to care for you again.

10/10 Excellent

Joanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is beautiful, inside and out. Has an outdoor pool that looked amazing from our room, (but we were too cold and tired to go for a swim). There’s a cozy restaurant/bar in the hotel, with a small but excellent menu (is also open to non-hotel guests). My only negative comment is that when we checked in (around 7:45pm) we asked if we needed reservations for dinner; we were told no reservations needed. When we’d settled in and went to the restaurant, we noticed that all the cozy lounge-tables had “reserved” signs on them, and only the small center tables were open. When we asked, the waiter said that reservations were not needed because the small center tables were available. This was annoying, because the “reserved” tables had more space and more comfy seating. So, we settled into the lounge chairs along the side of the bar, and had our dinner brought on small plates that we perched on our “drinks” table and surrounding flat services. Note: the bar was only about half full, so not exactly a busy night. We remained puzzled by the “no reservations needed yet other people reserved the better tables” policy. At least the food was good.
Stayed 1 night in Apr 2024
Response from Kelsey H- Social Media Coordinator on Apr 13, 2024
Thank you so much for taking the time to share about your stay with us. We are thrilled that you enjoyed your stay and we appreciate your honest feedback on how we can improve. We would love another chance to care for you again in the future.

10/10 Excellent

rebekah

Stayed 1 night in Apr 2024
Response from Kelsey H- Social Media Coordinator on May 1, 2024
We are thrilled that you enjoyed your visit with us! We hope you can return again soon.

6/10 Okay

Abigail

Traveled with partner
Liked: Cleanliness, staff & service
The hotel was really pretty and and cleaning it we weren’t entirely happy with our room. There was no mini fridge and the outlets next to our bed sides. Other than that the staff and hotel were really lovely and kind. It just bummed me out I couldn’t cool water and my left overs for my morning hike
Response from Kelsey H- Social Media Coordinator on Apr 13, 2024
We are delighted that you enjoyed our hotel and staff, but we apologize for the issues in your room. We appreciate your honest feedback and we will share your concerns with our team.

10/10 Excellent

Michael E

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The building and grounds are very beautiful. Everything was clean and well maintained. The staff was wonderful!
Stayed 1 night in Apr 2024
Response from Kelsey H- Social Media Coordinator on Apr 13, 2024
We are ecstatic that you enjoyed your visit with us, Michael! Thank you so much for your kind words and support.

10/10 Excellent

Craig

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, classy
Stayed 1 night in Apr 2024
Response from Kelsey H- Social Media Coordinator on Apr 10, 2024
Thank you for your kind words! We cherish your support.

10/10 Excellent

catherine

Why not two queens?
Stayed 1 night in Apr 2024
Response from Kelsey H- Social Media Coordinator on Apr 13, 2024
Thank you for your review, Catherine. We hope you can return in the future.

6/10 Okay

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're going to book here you need to come early because a lot of things close in the evening and that just leaves your room instead of all the amenities on the first and second floor which is the ground floor
Stayed 1 night in Apr 2024
Response from Kelsey H- Social Media Coordinator on Apr 10, 2024
Thank you for taking the time to leave us this review, James. We appreciate your honesty and we would love another chance to care for you again.

6/10 Okay

Jeri

Traveled with partner
It was clean and ok, expensive restaurant, no continental breakfast and we were charged $16 for the 2 small bottles of water in our room.
Stayed 1 night in Apr 2024
Response from Kelsey H- Social Media Coordinator on Apr 10, 2024
Thank you for sharing about your experience with us. We appreciate your feedback and we hope you will give us another shot to impress you in the future.

2/10 Terrible

John

Stayed 1 night in Apr 2024
Response from Kelsey H- Social Media Coordinator on Apr 28, 2024
We are sorry to hear that your experience with us was not the best, John. We would love another opportunity to impress you in the future.

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice here!
Stayed 1 night in Apr 2024
Response from Kelsey H- Social Media Coordinator on Apr 7, 2024
We value your kind review, Erik! Your support is greatly appreciated.

8/10 Good

MJ

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay
Stayed 2 nights in Apr 2024
Response from Kelsey H- Social Media Coordinator on Apr 7, 2024
We are so glad that you enjoyed your stay with us! Thank you so much for your support.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kelsey H- Social Media Coordinator on Apr 5, 2024
We appreciate your rating and support, Benjamin! We hope you can return soon.

10/10 Excellent

Julio, Houston

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent place to stay
Stayed 3 nights in Mar 2024
Response from Kelsey H- Social Media Coordinator on Apr 2, 2024
Thank you for your positive review, Julio! We value your support and we hope to see you again soon.

6/10 Okay

Gina

Convenient location. Pool area is lovely. Overall the hotel is lovely. The restaurant and bar have limited hours that are not the most convenient for travelers.
Stayed 3 nights in Mar 2024
Response from Kelsey H- Social Media Coordinator on Apr 3, 2024
We appreciate your review and honest feedback, Gina. We would love to care for you again soon!

10/10 Excellent

Catina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Exceeded our expectations! Wish I had more time on the property. Definitely will return someday!!
Stayed 1 night in Mar 2024
Response from Kelsey H- Social Media Coordinator on Apr 2, 2024
We are elated to hear that we exceeded your expectations! Thank you so much for your kind review and support. We would love to care for you again!

10/10 Excellent

Beth, Lexington

Liked: Cleanliness, staff & service, property conditions & facilities
Such a pretty lobby. Fast, friendly check-in.
Stayed 1 night in Mar 2024
Response from Kelsey H- Social Media Coordinator on Apr 1, 2024
We are delighted to hear that you enjoyed our lobby and check in process, Beth! We appreciate your support and we hope to see you again soon.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Kelsey H- Social Media Coordinator on Apr 2, 2024
We appreciate your kind rating, Kim! Thank you for your support.

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 2 nights in Mar 2024
Response from Kelsey H- Social Media Coordinator on Apr 1, 2024
We are so happy to hear that you enjoyed your experience with us! Thank you so much for your support.

8/10 Good

Tim

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was fairly clean, some updates to rooms. Decent.
Stayed 1 night in Mar 2024
Response from Kelsey H- Social Media Coordinator on Apr 1, 2024
We value your review and feedback, Tim. We would love to care for you again in the future.

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
We found it to be a charming hotel with lovely decor and attentive staff. Thank you so much. A
Stayed 1 night in Mar 2024
Response from Kelsey H- Social Media Coordinator on Apr 1, 2024
Thank you so much for your kind words! Your support is greatly appreciated.

10/10 Excellent

Derek

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It’s very pretty
Stayed 1 night in Mar 2024
Response from Kelsey H- Social Media Coordinator on Mar 30, 2024
We appreciate your kind review, Derek! Thank you for your support.

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay. Wonderful staff and beautiful hotel and room. Highly recommend.
Stayed 1 night in Mar 2024
Response from Kelsey H- Social Media Coordinator on Mar 30, 2024
Thank you so much for this glowing review! We are ecstatic that your loved your stay and we cherish your support and high recommendation. We would love to care for you again.

10/10 Excellent

Celeste, Roswell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kelsey H- Social Media Coordinator on Mar 30, 2024
Thank you for your positive rating! We hope to care for you again soon.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful ambiance
Stayed 1 night in Mar 2024
Response from Kelsey H- Social Media Coordinator on Mar 30, 2024
We are thrilled to hear that you enjoyed the ambiance during your visit with us! Thank you so much for your review and support.

8/10 Good

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
EV chargers were actually just outlets to plug into and therefore and not well positioned for parking and charging and provided limited overnght charging capability/benefit. Also, entrance from main road and half of parking lot were closed due to some kind of resurfacing project. Otherwise, nice enough property with local flare. Food at restaurant was good.
Stayed 3 nights in Mar 2024
Response from Kelsey H- Social Media Coordinator on Mar 26, 2024
Thank you for taking the time to share about your experience with us. We appreciate your honest feedback and we will share your concerns with our team. We hope you will give us another chance to care for you again soon.

10/10 Excellent

Stacy

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 1 night in Mar 2024
Response from Kelsey H- Social Media Coordinator on Mar 26, 2024
We are so happy to hear that your experience with us was excellent! We value your support and we hope to see you again soon.

8/10 Good

Stuart

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Kelsey H- Social Media Coordinator on Mar 26, 2024
Thank you for your rating! We appreciate your support.

10/10 Excellent

Alexandra

Traveled with pets
Liked: Amenities
Everything
Stayed 2 nights in Mar 2024
Response from Kelsey H- Social Media Coordinator on Mar 26, 2024
We appreciate your positive review! Your support is greatly appreciated.