숙박 시설 내 편의 시설/서비스

스테이브리지 스위트 라클린 - 로즈빌 에어리어, IHG 호텔 여행 후기

3 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 542개" "
평점 8 - 좋아요. 1000개 이용 후기 중 264개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 105개" "
평점 4 - 별로예요. 1000개 이용 후기 중 54개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 35개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Efrain

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is in a nice location, the room was very comfortable and clean, breakfast was included
2024년 4월에 2박 숙박함
답변 제공: Adora C. 님, 2024년 4월 30일
Thank you for taking the time to give us feedback on your most recent stay. We are delighted to hear that you had a pleasant stay with us and we look forward to seeing you again in your future travels!

6/10 - 괜찮아요

Jeanne

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Adora C. 님, 2024년 4월 30일
Thank you for taking the time to give us feedback on your most recent stay with us here at Staybridge Suites Rocklin-Roseville. We appreciate all the feedback from guests and will continuously use them as motivation to keep bettering our customer service for all our valued guests.

6/10 - 괜찮아요

Laurel

별로예요: 청결 상태
2024년 2월에 1박 숙박함
답변 제공: Adora C. 님, 2024년 4월 29일
Thank you for taking the time to give us feedback on your recent stay with us. We hope to see you again in your future travels!

10/10 - 훌륭해요

Teresa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Adora C. 님, 2024년 4월 29일
Thank you for taking the time to give us feedback on your recent stay. We hope you enjoyed your time here with us and hope to see you again in your future travels!

8/10 - 좋아요

KAREN

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
the floor around the pool was very wet and slippery
2024년 4월에 1박 숙박함
답변 제공: Adora C. 님, 2024년 4월 22일
Thank you for taking the time to give us feedback on your recent stay. I want to apologize for the inconvenience this had caused during your stay. Please be assured that we take review such as yours seriously and are working with our entire staff to make sure issues like this don't get in the way of all our guests having a great stay. We hope to see you again in your future travels to show you that this is a one-time instance and are continuously working to better our hotel for you and all our guests.

10/10 - 훌륭해요

Rhonda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Adora C. 님, 2024년 4월 17일
Thank you for taking the time to give us feedback on our recent stay with us. We are glad to hear that we were able to provide service to your satisfaction and we hope to see you in future travels!

8/10 - 좋아요

Steve

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bed was a double on a queen frame. I recall selecting a king size bed.
2024년 4월에 1박 숙박함
답변 제공: Adora C. 님, 2024년 4월 8일
Thank you for taking the time to give us feedback on your most recent stay with us. I see you stated that you had selected a king size bed, and I would just like to clarify on this matter. In our system and on Expedia, it shows you booked a standard suite which is a studio suite and REQUESTED a king size. Unfortunately upon arrival, we had no king suites to upgrade you to or accommodate your request however you did only end up paying the amount for the standard suite price through a discounted rate as you booked through a third party.

10/10 - 훌륭해요

Jeffrey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pet friendly!!
2024년 3월에 2박 숙박함
답변 제공: Adora C. 님, 2024년 4월 8일
Thank you very much for taking the time to write us such wonderful feedback on your most recent stay with us. We appreciate the opportunity to have served you as our guest and we hope to see you again soon in your future travels!

10/10 - 훌륭해요

Jim

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My Staybridge suite was very clean and met all my expectations. Breakfast is included daily plus happy hour Monday to Wednesday. I had a one bedroom apartment. I wish the windows could open.
2024년 4월에 1박 숙박함
답변 제공: Adora C. 님, 2024년 4월 8일
Thank you very much for taking the time to write us such wonderful feedback on your most recent stay with us. We appreciate the opportunity to have served you as our guest and we hope to see you again soon in your future travels!

10/10 - 훌륭해요

Georgina 님, Clovis

2024년 3월에 2박 숙박함
답변 제공: Adora C. 님, 2024년 4월 22일
Thank you for taking the time to give us feedback on your recent stay with us! We appreciate your kind review and look forward to seeing you again in your future travels!

10/10 - 훌륭해요

Patrice

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient tonThunder Vally Casino with good breakfast and in do hot tub/pool
2024년 3월에 1박 숙박함
답변 제공: Adora C. 님, 2024년 4월 4일
Thank you for taking the time to leave us feedback on your recent experience. We appreciate the opportunity to serve you as our guest, and we look forward to seeing you in your future travels again!

6/10 - 괜찮아요

Melinda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
It was pretty good.
2024년 2월에 1박 숙박함
답변 제공: Adora C. 님, 2024년 3월 18일
Thank you for taking the time to write us a reveiew! We appreciate your business and are glad you had a great stay. We hope to see you again soon in your future travels.

6/10 - 괜찮아요

Tracie

연인과의 여행
좋아요: 청결 상태
No Ice machine or ice available. TV not viewable from bed.
2024년 3월에 2박 숙박함
답변 제공: Adora C. 님, 2024년 3월 13일
Thank you for taking the time to share your recent experience with us. We genuinely appreciate your feedback and apologize for any inconvenience you encountered during your stay. Our staff does everything we can to meet every individual guest's needs, we regret that we had fallen short during your stay. Please be assured that your review has been shared with all our staff so that we can improve on our service going forward. Once again thank you for choosing our property and we apologize for any inconveniences due to our availability.

10/10 - 훌륭해요

Ralph

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Will book again. Happy the walls aren’t thin like the holiday inn
2024년 3월에 1박 숙박함
답변 제공: Adora C. 님, 2024년 3월 13일
Thank you for taking the time to tell us about your experience at Staybridge Suites ROCKLIN - ROSEVILLE AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 - 좋아요

Jody

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice
2024년 3월에 1박 숙박함
답변 제공: Adora C. 님, 2024년 3월 4일
Thank you so much for taking the time to share your wonderful experience at our hotel! We are delighted to hear that you enjoyed your stay with us.

10/10 - 훌륭해요

Clarence

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Adora C. 님, 2024년 2월 20일
We appreciate your feedback and are thrilled to have had the opportunity to host you. If you have any suggestions for how we can further enhance our services, please don't hesitate to let us know.

4/10 - 별로예요

Nate

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Paper thin walls. Could hear neighbors alarms. Don’t know what happens here but everything is broken. Holes in the walls.
2024년 2월에 1박 숙박함
답변 제공: Adora C. 님, 2024년 2월 20일
I trust this message finds you well, and I appreciate your time in bringing your recent experience to our attention. First and foremost, I would like to extend my sincere apologies for the inconvenience caused by the noise from other guests' dogs during your stay with us.I understand how disruptive noise can be, and I want to assure you that we take your concerns seriously. We are committed to providing a comfortable and enjoyable experience for all our guests, and it's disheartening to learn that we fell short in this regard.Our team is actively addressing the issue and working on measures to prevent such occurrences in the future. We will be reinforcing our pet policy and implementing additional steps to ensure that all guests, including those with pets, can enjoy a peaceful and restful environment.

6/10 - 괜찮아요

Maria lucia

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The place is great but my room didn’t have a curtain . They put a paper curtain to make the room dark . Not really a good first impression. Everything was pretty clean and the location is great.
2024년 2월에 1박 숙박함
답변 제공: Adora C. 님, 2024년 2월 20일
Please be assured that your feedback is valuable to us, and we are dedicated to making improvements based on your comments. Our goal is to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short in this instance. We hope to welcome you again in your future travels so that we can show you the improvements we've made during our full renovation process.

8/10 - 좋아요

Caan 님, San Jose

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Adora C. 님, 2024년 2월 20일
We appreciate your feedback and are thrilled to have had the opportunity to host you. If you have any suggestions for how we can further enhance our services, please don't hesitate to let us know.

10/10 - 훌륭해요

Brian 님, Elk Grove

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff at this property were friendly, helpful and knowledgeable.
2024년 2월에 1박 숙박함
답변 제공: Adora C. 님, 2024년 2월 20일
We appreciate your feedback and are thrilled to have had the opportunity to host you. If you have any suggestions for how we can further enhance our services, please don't hesitate to let us know.

10/10 - 훌륭해요

Rhonda

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Have been coming to this location here for year's..
2024년 1월에 1박 숙박함
답변 제공: Adora C. 님, 2024년 2월 20일
We appreciate your feedback and are thrilled to have had the opportunity to host you. If you have any suggestions for how we can further enhance our services, please don't hesitate to let us know.

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Adora C. 님, 2024년 2월 20일
We appreciate your feedback and are thrilled to have had the opportunity to host you. If you have any suggestions for how we can further enhance our services, please don't hesitate to let us know.

8/10 - 좋아요

Elsa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Adora C. 님, 2024년 2월 20일
We appreciate your feedback and are thrilled to have had the opportunity to host you. If you have any suggestions for how we can further enhance our services, please don't hesitate to let us know.

8/10 - 좋아요

Rhonda

가족 여행
좋아요: 직원 및 서비스
Like the two bedroom for the price, pretty good layout and rooms. The only real drawback for me was ants in one of the bathrooms.
2023년 12월에 2박 숙박함
답변 제공: Adora C. 님, 2024년 2월 20일
Please be assured that your feedback is valuable to us, and we are dedicated to making improvements based on your comments. Our goal is to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short in this instance.

10/10 - 훌륭해요

Tyler

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Adora C. 님, 2024년 2월 20일
We appreciate your feedback and are thrilled to have had the opportunity to host you. If you have any suggestions for how we can further enhance our services, please don't hesitate to let us know.

10/10 - 훌륭해요

Janessa 님, san jose

2024년 1월에 1박 숙박함
답변 제공: Adora C. 님, 2024년 2월 20일
We appreciate your feedback and are thrilled to have had the opportunity to host you. If you have any suggestions for how we can further enhance our services, please don't hesitate to let us know.

8/10 - 좋아요

Jennie Mae

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was located hidden behind a shopping area close to the freeway. It still felt safe and you couldn’t hear the highway. The hotel is clean. The staff is friendly. Cons: the elevator was slow a lot of the times. We had a housekeeper come in at 10:20 and said that check out was at 10 on weekends. Our paperwork says 11AM. We were confused. The front desk was apologetic and said they would talk to their staff member. I thought that was extremely weird and I should’ve just called the front desk instead of listening to the housekeeper.
2024년 1월에 1박 숙박함
답변 제공: Adora C. 님, 2024년 2월 20일
Thank you for bringing your experience to our attention, and we sincerely apologize for any inconvenience you may have encountered during your stay. We take all guest feedback seriously, and we are committed to addressing and resolving any issues to ensure a better experience for our guests in the future.Please be assured that your feedback is valuable to us, and we are dedicated to making improvements based on your comments. Our goal is to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short in this instance.

10/10 - 훌륭해요

Susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Adora C. 님, 2024년 2월 20일
We appreciate your feedback and are thrilled to have had the opportunity to host you. If you have any suggestions for how we can further enhance our services, please don't hesitate to let us know.

10/10 - 훌륭해요

Dannie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Adora C. 님, 2024년 2월 20일
We appreciate your feedback and are thrilled to have had the opportunity to host you. If you have any suggestions for how we can further enhance our services, please don't hesitate to let us know.

8/10 - 좋아요

Betty

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stayed in a suite for the weekend. The only thing that didn't please me was the hidi bed couch. It was not pleasant at all. The couch was beat up and the mattress was awful for someone to sleep on.
2024년 1월에 1박 숙박함
답변 제공: Adora C. 님, 2024년 2월 20일
I would like to apologize for the condition of the furniture as you arrived. We are currently undergoing a full renovation which will address this matter fully. We would like opportunity to welcome you once again once our renovation is complete. We appreciate your patience with us during this time.

10/10 - 훌륭해요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved our newly decorated room. It was spotless, quiet, close tour daughter’s house.
2024년 1월에 1박 숙박함
답변 제공: Adora C. 님, 2024년 2월 20일
We appreciate your feedback and are thrilled to have had the opportunity to host you. If you have any suggestions for how we can further enhance our services, please don't hesitate to let us know.

10/10 - 훌륭해요

Lisa

2024년 1월에 1박 숙박함
답변 제공: Adora C. 님, 2024년 2월 20일
We appreciate your feedback and are thrilled to have had the opportunity to host you. If you have any suggestions for how we can further enhance our services, please don't hesitate to let us know.

8/10 - 좋아요

Larry

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
The room was spacious. Staff friendly. No one cleaned our room in the three days we stayed. Had to ask for towels. Had a fire and was woken with "NO IDEA OF WHAT WAS GOING ON OR WHAT TO DO" The night person. ONLY ONE FOR THE ENTIRE FACILITY. Had no direction how to handle the problem. We were woken at 1 AM one other night by phone calls to our room no one on the line. MANAGEMENT NEEDS THERE BUTTS KICKED!!!! LF
2024년 1월에 3박 숙박함
답변 제공: Adora C. 님, 2024년 2월 20일
I hope this message finds you well. I am writing to extend my sincere apologies for the inconvenience caused over the weekend when the fire alarm was accidentally pulled.We understand that this incident may have disrupted your stay and caused unnecessary stress. Please be assured that we take such matters seriously, and we are actively investigating the situation to prevent any similar occurrences in the future.The safety and comfort of our guests are our top priorities, and we deeply regret any disruption this incident may have caused. If you have any concerns or questions, please feel free to reach out to our front desk or customer service team.Thank you for your understanding, and we appreciate your patience as we address this matter promptly.

10/10 - 훌륭해요

Michael

2024년 1월에 1박 숙박함
답변 제공: Adora C. 님, 2024년 2월 20일
We appreciate your feedback and are thrilled to have had the opportunity to host you. If you have any suggestions for how we can further enhance our services, please don't hesitate to let us know.

8/10 - 좋아요

Danny

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
2024년 1월에 1박 숙박함
답변 제공: Adora C. 님, 2024년 2월 20일
We appreciate your feedback and are thrilled to have had the opportunity to host you. If you have any suggestions for how we can further enhance our services, please don't hesitate to let us know.

2/10 - 너무 별로예요

Juanita

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Fire alarm
The fire alarm was triggered at 12:00 am and all residents had to go outside in the cold!!!!
2024년 1월에 1박 숙박함
답변 제공: Adora C. 님, 2024년 2월 20일
We understand that this incident may have disrupted your stay and caused unnecessary stress. Please be assured that we take such matters seriously, and we are actively investigating the situation to prevent any similar occurrences in the future.The safety and comfort of our guests are our top priorities, and we deeply regret any disruption this incident may have caused. If you have any concerns or questions, please feel free to reach out to our front desk or customer service team.Thank you for your understanding, and we appreciate your patience as we address this matter promptly.

6/10 - 괜찮아요

Bluanne

2024년 1월에 2박 숙박함
답변 제공: Adora C. 님, 2024년 2월 20일
We appreciate your feedback and are thrilled to have had the opportunity to host you. If you have any suggestions for how we can further enhance our services, please don't hesitate to let us know.

6/10 - 괜찮아요

Michael 님, Daly City

연인과의 여행
좋아요: 청결 상태
both lights by the bed did not work radio did not work and tablet I had no plug had to use the outlet by the bathroom
2023년 12월에 1박 숙박함
답변 제공: Adora C. 님, 2024년 2월 20일
Please be assured that your feedback is valuable to us, and we are dedicated to making improvements based on your comments. Our goal is to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short in this instance. We at Staybridge Suites would like to take opportunity to apologize sincerely for not meeting your standards during your stay and we hope that you will give us the chance to welcome you again in your future travels so we could show you the improvements we've made during our renovation.

10/10 - 훌륭해요

Richard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The free breakfast was excellent.
2023년 12월에 4박 숙박함
답변 제공: Adora C. 님, 2024년 2월 20일
We appreciate your feedback and are thrilled to have had the opportunity to host you. If you have any suggestions for how we can further enhance our services, please don't hesitate to let us know.

10/10 - 훌륭해요

Wendy

2023년 12월에 1박 숙박함
답변 제공: Adora C. 님, 2024년 2월 20일
We appreciate your feedback and are thrilled to have had the opportunity to host you. If you have any suggestions for how we can further enhance our services, please don't hesitate to let us know.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
A great location
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Anthony

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice place to stay, Great breakfast
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Loreli

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed here for show at Thunder Valley Casino. We Uber’s to and from the venue. Worked great! Our room was in the refurbished area. Very nice.
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Hugh

출장 여행, 가족 여행
별로예요: 숙박 시설 상태 및 시설
Terrible slow service at checkin. The room tv is not visible from the bed, and the front desk blamed it on a bad remodel. The replacement room had no shower curtain and a plugged toilet.
2023년 12월에 1박 숙박함
답변 제공: Chasity Dean 님, 2023년 12월 12일
Dear Hugh,Thank you for bringing your recent experience to our attention. We sincerely apologize for the inconvenience you encountered during your stay at our hotel.We are deeply concerned to learn about the cleanliness issues you experienced in your room. Please know that this falls well below the standards we strive to uphold. Our housekeeping team is currently investigating the matter to ensure that proper measures are taken to prevent any recurrence. We understand the importance of a clean and comfortable environment for our guests, and we sincerely regret that we fell short of your expectations in this regard. Your feedback is crucial in helping us address the specific areas that need improvement.Once again, we apologize for any inconvenience caused and appreciate your understanding. We hope to have the opportunity to welcome you back in the future for a more positive experience.Best Regards,Chasity DGeneral ManagerStaybridge Suites Rocklin/Roseville6664 Lonetree BlvdRocklin, Ca 95765(916)781-7500

6/10 - 괜찮아요

Rick

좋아요: 직원 및 서비스
.
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

JoRene

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

4/10 - 별로예요

Rajat

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was under contruction. Woke up to hammering and drilling. Dust all around the floor.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

RONALDFRANK

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property with useful amenities.....kitchen was convenient, breakfast was hot, location was convenient and close to Thunder Valley Casino
2023년 11월에 1박 숙박함

8/10 - 좋아요

Masako

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
We loved their indoor pool and hot tub. That was a big plus for the family with children. My one complaint is that there were a few hairs in the bathroom and on the carpet.
2023년 11월에 1박 숙박함