안뜰

메리어트 리버사이드 앳 더 컨벤션 센터 여행 후기

3.5 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1004개 이용 후기 중 561개" "
평점 8 - 좋아요. 1004개 이용 후기 중 218개" "
평점 6 - 괜찮아요. 1004개 이용 후기 중 99개" "
평점 4 - 별로예요. 1004개 이용 후기 중 69개" "
평점 2 - 너무 별로예요. 1004개 이용 후기 중 57개" "

9.0/10

청결 상태

8.6/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

8/10 - 좋아요

Aekyung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 8월에 1박 숙박함

4/10 - 별로예요

saul

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 3박 숙박함
답변 제공: Natalie Liera Assistant Director of Front Office 님, 2024년 4월 25일
Dear valued guest,I hope this email finds you well. Thank you for choosing to stay with us at the Marriott in Riverside and for providing us with your feedback. We truly value all guest feedback as it helps us identify areas where we can improve and better meet the expectations of our guests.I noticed that you rated your recent stay with us a 2 out of 5, and I wanted to reach out to express our sincere apologies for any shortcomings you experienced during your stay. We strive to provide exceptional service and experiences to all our guests, and it's disheartening to learn that we fell short of meeting your expectations.Your feedback is incredibly important to us, and I would like to learn more about your experience so that we can address any issues and make improvements where needed. Once again, thank you for your feedback and for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Warm regards,

8/10 - 좋아요

Marius 님, Bellevue

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Natalie Liera Assistant Director of Front Office 님, 2024년 4월 21일
Dear valued guest,I hope this email finds you well. Thank you for choosing to stay with us at the Marriott in Riverside and for taking the time to provide us with your feedback. We truly appreciate your valuable input as we continuously strive to improve and provide exceptional service to our guests.While we're glad to hear that your overall experience with us was positive, we noticed that you rated us a 4 out of 5. Your feedback is important to us, and we would love to learn more about how we can make your next stay even better.If you have any specific comments or suggestions regarding your stay that you'd like to share with us, please feel free to do so. Your input is invaluable to us as we work to enhance the guest experience.Once again, thank you for choosing the Marriott in Riverside. We hope to have the opportunity to welcome you back again soon and provide you with an even more enjoyable stay.Warm regards,

8/10 - 좋아요

Theresa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The front desk employee amazing! The bartender amazing! The breakfast cashier rude and condescending!
2024년 4월에 1박 숙박함
답변 제공: Natalie Liera Assistant Director of Front Office 님, 2024년 4월 14일
Dear valued guest,Firstly, I want to extend our sincere gratitude for choosing to stay with us at the Marriott in Riverside. We truly appreciate your feedback regarding your recent experience with our staff members, and I would like to personally address your comments.We are thrilled to hear that you had positive interactions with our front desk employee and bartender. Providing exceptional service and creating memorable experiences for our guests are top priorities for us, and it's always rewarding to receive such positive feedback about our team members.However, I am deeply sorry to learn about your less than satisfactory encounter with our breakfast cashier. Please accept my sincerest apologies for any rudeness or condescension you experienced during your interaction. This behavior is not reflective of the level of service we aim to provide, and we take your feedback very seriously.Rest assured, I will be addressing this matter with our breakfast team to ensure that all of our guests are treated with the utmost respect and professionalism at all times. Your feedback serves as an opportunity for us to improve, and I am committed to ensuring that we uphold the high standards of service that our guests expect and deserve.Once again, thank you for bringing this to our attention. Your feedback is invaluable to us as we continuously strive to enhance the guest experience. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional service that you deserve.If there is anything else I can assist you with or if you have any further feedback to share, please do not hesitate to reach out to me directly.Warm regards,

10/10 - 훌륭해요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome Staff!!
2024년 3월에 1박 숙박함
답변 제공: Natalie Liera Assistant Director of Front Office 님, 2024년 4월 9일
Dear valued guest,I hope this message finds you well. On behalf of the entire team at the Marriott Riverside in Riverside, I wanted to extend our sincere gratitude for taking the time to rate your recent stay with us. We greatly appreciate your feedback and are delighted to see that you had a fantastic experience during your time with us.Your perfect rating of 5 out of 5 means a lot to us, and it serves as a testament to our team's dedication to providing exceptional service and ensuring that every aspect of your stay met or exceeded your expectations.We strive to create memorable experiences for all our guests, and we are thrilled to hear that we succeeded in making your stay enjoyable. Your satisfaction is our top priority, and we are grateful for the opportunity to have hosted you.If you have any further feedback or if there is anything else we can do to enhance your future stays with us, please do not hesitate to reach out. We are always here to assist you and look forward to welcoming you back to the Marriott Riverside in the near future.Thank you once again for choosing to stay with us and for sharing your positive rating. We hope to have the pleasure of serving you again soon.Warm regards,

10/10 - 훌륭해요

Ashley

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location
2024년 4월에 1박 숙박함
답변 제공: Natalie Liera Assistant Director of Front Office 님, 2024년 4월 9일
Dear valued guest,I hope this message finds you well. On behalf of the entire team at the Marriott Riverside in Riverside, I wanted to extend our sincere gratitude for taking the time to rate your recent stay with us. We greatly appreciate your feedback and are delighted to see that you had a fantastic experience during your time with us.Your perfect rating of 5 out of 5 means a lot to us, and it serves as a testament to our team's dedication to providing exceptional service and ensuring that every aspect of your stay met or exceeded your expectations.We strive to create memorable experiences for all our guests, and we are thrilled to hear that we succeeded in making your stay enjoyable. Your satisfaction is our top priority, and we are grateful for the opportunity to have hosted you.If you have any further feedback or if there is anything else we can do to enhance your future stays with us, please do not hesitate to reach out. We are always here to assist you and look forward to welcoming you back to the Marriott Riverside in the near future.Thank you once again for choosing to stay with us and for sharing your positive rating. We hope to have the pleasure of serving you again soon.Warm regards,

10/10 - 훌륭해요

SUZANNE 님, PALO ALTO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean and friendly staffs
2024년 3월에 1박 숙박함
답변 제공: Natalie Liera Assistant Director of Front Office 님, 2024년 4월 4일
Dear valued guest,I hope this message finds you well. I wanted to take a moment to express my sincerest gratitude for your recent stay with us at the Marriott Riverside. It was truly a pleasure hosting you.Thank you very much for taking the time to rate your experience with us, and for awarding us a perfect 5out of 5 across all categories. Your glowing feedback means the world to us and serves as a testament to our team's dedication to providing exceptional service and hospitality.Your satisfaction is our utmost priority and knowing that we succeeded in making your stay enjoyable and memorable fills us with pride and joy. Your feedback motivates us to continue striving for excellence in everything we do.Should you ever find yourself returning to Riverside, please don't hesitate to reach out to us. We would be absolutely delighted to welcome you back to the Marriott Riverside and to provide you with another outstanding stay.Once again, thank you for your incredible rating and for choosing to stay with us. We truly appreciate your support and look forward to the opportunity to serve you again in the future.Warm regards,

4/10 - 별로예요

Marisela

가족 여행
별로예요: 직원 및 서비스
Very poor management
2024년 3월에 1박 숙박함
답변 제공: Natalie Liera Assistant Director of Front Office 님, 2024년 4월 1일
Dear value guest,I hope this message finds you well. I wanted to reach out to you regarding your recent stay at the Marriott Riverside. We truly value your feedback and take your comments very seriously. I'm sorry to hear that you found our management lacking during your stay, and I want to extend my sincerest apologies for any inconvenience or dissatisfaction this may have caused you.Your comfort and satisfaction are of the utmost importance to us, and we are committed to providing exceptional service to all our guests.We appreciate you taking the time to share your feedback with us, as it helps us identify areas for improvement and strive for excellence in our service delivery. We are constantly working to enhance the guest experience, and your input is invaluable in this process.Once again, I apologize for falling short of your expectations during your recent stay. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that you deserve.Thank you for choosing Marriott Riverside, and we hope to have the pleasure of hosting you again soon.Warm regards,

10/10 - 훌륭해요

Sileola

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I just love it. And the bed is so cozy
2024년 3월에 2박 숙박함
답변 제공: Natalie Liera Assistant Director of Front Office 님, 2024년 3월 31일
Dear valued guest,I hope this email finds you well. I wanted to take a moment to express our sincere gratitude for your recent stay at the Marriott in Riverside and for taking the time to share your feedback with us. Your kind words truly mean a lot to us, and we are thrilled to hear that you enjoyed your experience with us.It brings us immense joy to learn that you found your stay to be exceptional and that you particularly loved the cozy bed. Providing our guests with a comfortable and memorable experience is always our top priority, and we are delighted to know that we succeeded in making your stay enjoyable.Your feedback serves as a great source of motivation for our team, and we are grateful for the opportunity to have hosted you. We hope to have the pleasure of welcoming you back to the Marriott in Riverside in the near future for another cozy and enjoyable stay.If you have any further comments or if there is anything else we can assist you with, please do not hesitate to contact us. We are always here to ensure that your future stays are just as wonderful as this one.Thank you once again for choosing our hotel. We look forward to welcoming you back soon!Warm regards,

10/10 - 훌륭해요

PAMELLA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Natalie Liera Assistant Director of Front Office 님, 2024년 3월 21일
Dear valued guest,We wanted to take a moment to express our sincere gratitude for rating your recent stay at Marriott Riverside with a perfect 5 out of 5 stars!Your positive rating means the world to us and serves as a testament to our team's commitment to providing exceptional service and ensuring memorable experiences for our guests. We are thrilled to hear that you thoroughly enjoyed your time with us.If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know. We are here to ensure that every aspect of your stay meets and exceeds your expectations.Thank you once again for choosing Marriott Riverside. We look forward to welcoming you back for another outstanding stay in the future!Warm regards,

10/10 - 훌륭해요

Amparo 님, Canyon Country

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent!
2024년 3월에 1박 숙박함
답변 제공: Natalie Liera Assistant Director of Front Office 님, 2024년 3월 19일
Dear valued guest,I hope this message finds you well. On behalf of the entire team here at Marriott Riverside, I wanted to extend our heartfelt gratitude for taking the time to rate your recent stay with us. Your feedback means the world to us, and we're delighted to see that you had a wonderful experience during your time at our hotel.Receiving a perfect 5-star rating from you is truly uplifting and motivates us to continue delivering exceptional service to all our guests. We strive to create memorable experiences, and your positive feedback serves as validation that we're moving in the right direction.Should you have any further comments or if there is anything else we can assist you with, please feel free to reach out to us. Your satisfaction is our top priority, and we're always here to ensure that you have a pleasant and comfortable stay with us.Once again, thank you for choosing Marriott Riverside. We look forward to welcoming you back for another fantastic stay in the future!Warm regards,

10/10 - 훌륭해요

Della 님, Saint Augustine

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything around the hotel is accessible to food shopping. The staff was kind and friendly. I would recommend staying at the hotel.
2024년 3월에 2박 숙박함
답변 제공: Natalie Liera Assistant Director of Front Office 님, 2024년 3월 19일
Dear valued guest,I hope this message finds you well. Thank you so much for sharing your feedback about your recent stay at the Marriott Riverside. We're thrilled to hear that you found our hotel's location convenient and that you enjoyed your experience with us.Your kind words about our staff's friendliness and the accessibility of amenities nearby mean a lot to us. Providing excellent service and ensuring our guests have a comfortable stay is always our top priority, and we're delighted to know that we met your expectations.We truly appreciate your recommendation, and we're honored to have earned a perfect 5-star rating from you. Your satisfaction is what drives us to continuously improve and deliver exceptional hospitality to all our guests.If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to reach out to us. We're here to assist you in any way we can.Once again, thank you for choosing to stay with us. We can't wait to welcome you back to the Marriott Riverside for another wonderful experience!Warm regards,

2/10 - 너무 별로예요

jessica

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Marriott Team 님, 2024년 3월 19일
Dear valued guest,I hope this email finds you well. I wanted to personally reach out to you regarding your recent stay at the Marriott Riverside. We were disheartened to learn that your experience fell short of your expectations, resulting in a rating of 1 out of 5. Please accept our sincere apologies for any inconvenience or dissatisfaction you may have encountered during your time with us.Your feedback is incredibly valuable to us as it helps us identify areas for improvement and ensures that we continue to provide exceptional service to all our guests. We would greatly appreciate it if you could share more details about your stay and the specific issues you encountered. Your insights will enable us to address any shortcomings and make necessary enhancements to ensure a more enjoyable experience for our guests in the future.Once again, we apologize for any inconvenience you may have experienced and thank you for taking the time to share your feedback with us. We genuinely hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that you deserve.Regards,

10/10 - 훌륭해요

Ivan 님, Tehachapi

2024년 3월에 1박 숙박함
답변 제공: Natalie Liera Assistant Director of Front Office 님, 2024년 4월 9일
Dear valued guest,I hope this message finds you well. On behalf of the entire team at the Marriott Riverside in Riverside, I wanted to extend our sincere gratitude for taking the time to rate your recent stay with us. We greatly appreciate your feedback and are delighted to see that you had a fantastic experience during your time with us.Your perfect rating of 5 out of 5 means a lot to us, and it serves as a testament to our team's dedication to providing exceptional service and ensuring that every aspect of your stay met or exceeded your expectations.We strive to create memorable experiences for all our guests, and we are thrilled to hear that we succeeded in making your stay enjoyable. Your satisfaction is our top priority, and we are grateful for the opportunity to have hosted you.If you have any further feedback or if there is anything else we can do to enhance your future stays with us, please do not hesitate to reach out. We are always here to assist you and look forward to welcoming you back to the Marriott Riverside in the near future.Thank you once again for choosing to stay with us and for sharing your positive rating. We hope to have the pleasure of serving you again soon.Warm regards,

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Natalie Liera Assistant Director of Front Office 님, 2024년 3월 19일
Dear valued guest,I hope this message finds you well. On behalf of the entire team here at Marriott Riverside, I wanted to extend our heartfelt gratitude for taking the time to rate your recent stay with us. Your feedback means the world to us, and we're delighted to see that you had a wonderful experience during your time at our hotel.Receiving a perfect 5-star rating from you is truly uplifting and motivates us to continue delivering exceptional service to all our guests. We strive to create memorable experiences, and your positive feedback serves as validation that we're moving in the right direction.Should you have any further comments or if there is anything else we can assist you with, please feel free to reach out to us. Your satisfaction is our top priority, and we're always here to ensure that you have a pleasant and comfortable stay with us.Once again, thank you for choosing Marriott Riverside. We look forward to welcoming you back for another fantastic stay in the future!Warm regards,

10/10 - 훌륭해요

Ivan 님, Tehachapi

2024년 3월에 1박 숙박함
답변 제공: Natalie Liera Assistant Director of Front Office 님, 2024년 4월 9일
Dear valued guest,I hope this message finds you well. On behalf of the entire team at the Marriott Riverside in Riverside, I wanted to extend our sincere gratitude for taking the time to rate your recent stay with us. We greatly appreciate your feedback and are delighted to see that you had a fantastic experience during your time with us.Your perfect rating of 5 out of 5 means a lot to us, and it serves as a testament to our team's dedication to providing exceptional service and ensuring that every aspect of your stay met or exceeded your expectations.We strive to create memorable experiences for all our guests, and we are thrilled to hear that we succeeded in making your stay enjoyable. Your satisfaction is our top priority, and we are grateful for the opportunity to have hosted you.If you have any further feedback or if there is anything else we can do to enhance your future stays with us, please do not hesitate to reach out. We are always here to assist you and look forward to welcoming you back to the Marriott Riverside in the near future.Thank you once again for choosing to stay with us and for sharing your positive rating. We hope to have the pleasure of serving you again soon.Warm regards,

10/10 - 훌륭해요

maria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Like the hotel really clean
2024년 3월에 1박 숙박함
답변 제공: Natalie Liera Assistant Director of Front Office 님, 2024년 4월 13일
Dear valued guest,I trust you're doing well. I wanted to take a moment to express our heartfelt gratitude for your recent feedback regarding your stay at the Marriott in Riverside. Your perfect rating of 5 out of 5 and your kind words about the cleanliness of our hotel truly made our day!Maintaining a clean and comfortable environment for our guests is a top priority for us, and we are thrilled to hear that you appreciated our efforts in this regard. Your feedback serves as a great encouragement to our hardworking team members who strive to uphold the highest standards of cleanliness and hospitality.We are delighted that you had a pleasant experience with us, and we hope to continue exceeding your expectations during future visits. If there is anything else we can do to make your stays even more enjoyable, please do not hesitate to let us know.Thank you once again for choosing the Marriott in Riverside. We look forward to welcoming you back for another exceptional stay soon!Warm regards,

8/10 - 좋아요

Craig

X
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 16일
Dear Valued Guest,Thank you for taking the time to leave such an excellent rating. We're glad to see you had a good time, and we hope that you will allow us to welcome you back for an even better stay soon! Sincerely,Karla AzaharGeneral Manager

4/10 - 별로예요

Stephen

I can’t believe I have to pay an additional $25 for hotel parking as well as provide my own drinking water.
2024년 3월에 1박 숙박함
답변 제공: Natalie Liera Assistant Director of Front Office 님, 2024년 3월 12일
Dear valued guest,Thank you for choosing Marriott Riverside for your recent stay, and for taking the time to share your feedback with us. We genuinely appreciate the opportunity to address your concerns and enhance your overall experience.I understand that additional charges for parking and the absence of complimentary drinking water have left you feeling dissatisfied, and I want to extend our sincere apologies for any inconvenience caused.Regarding parking fees, we acknowledge that this is an aspect of your stay that can impact your overall impression. While parking fees are common in certain locations, we understand the importance of transparency and guest satisfaction. Regarding drinking water, please accept our apologies for any inconvenience caused by the absence of complimentary water in your room. We are committed to providing a comfortable and convenient stay for our guests, and your feedback highlights an area where we can improve.We appreciate your feedback as it helps us identify areas for enhancement. Your satisfaction is our top priority, and we are dedicated to making the necessary improvements to ensure a more enjoyable experience for our guests.Thank you once again for choosing Marriott Riverside. We value your patronage and hope to have the opportunity to welcome you back for a more positive experience.Regards,

10/10 - 훌륭해요

Art

2024년 3월에 2박 숙박함
답변 제공: Natalie Liera Assistant Director of Front Office 님, 2024년 3월 24일
Dear valued guest,We wanted to take a moment to express our sincere gratitude for rating your recent stay at Marriott Riverside with a perfect 5 out of 5 stars!Your positive rating means the world to us and serves as a testament to our team's commitment to providing exceptional service and ensuring memorable experiences for our guests. We are thrilled to hear that you thoroughly enjoyed your time with us.If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know. We are here to ensure that every aspect of your stay meets and exceeds your expectations.Thank you once again for choosing Marriott Riverside. We look forward to welcoming you back for another outstanding stay in the future!Warm regards,

10/10 - 훌륭해요

Joanna

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
I wish during the check in process the person in the front desk a (younger male) I wish he would’ve been more attentive to detail … and maybe suggestive … in regards to letting us know about the amenities the facility had to offer … he was very short with check in and rude… I had to ask questions myself …. Not helpful and it’s disappointing because I called the front desk prior to arrival and the young lady was super helpful. Other than that … great stay!
2024년 2월에 1박 숙박함
답변 제공: Natalie Liera Assistant Director of Front Office 님, 2024년 2월 25일
Dear valued guest,I hope this email finds you well, and I want to express our sincere appreciation for choosing Marriott Riverside for your recent stay. Your feedback is invaluable to us, and we genuinely appreciate you taking the time to share your experience.I am truly sorry to hear about the less-than-ideal check-in experience you encountered with our younger male front desk associate. Please accept our sincerest apologies for any inconvenience caused, and rest assured that we take your comments seriously. We understand the importance of a warm and informative welcome, and we will address this matter with our team to ensure that our guests receive the attentive service they deserve.On a positive note, we are pleased to hear that despite the initial check-in experience, you enjoyed a great stay overall. Your kind words regarding the helpful assistance received from our team prior to arrival are encouraging, and we will share your compliments with our staff.We are committed to continuously improving our services, and your feedback is instrumental in guiding us toward that goal. If there are specific details or suggestions you would like to share to enhance future stays, please feel free to let us know.Thank you once again for choosing Marriott Riverside. We value your patronage and hope to have the opportunity to welcome you back for an even more enjoyable experience in the future.Best regards,

10/10 - 훌륭해요

Matthew

단체 여행
Genuinely a great hotel. Rarely do I say that. But we were at a conference at the riverside center and the hotel was literally next door. Perfect location. Staff was accommodating. Rooms were quiet.
2024년 2월에 2박 숙박함
답변 제공: Natalie Liera Assistant Director of Front Office 님, 2024년 2월 25일
Dear valued guest,I hope this message finds you well, and I want to express our heartfelt appreciation for your recent stay at our hotel and for taking the time to share your positive experience.We are thrilled to hear that you found our hotel genuinely great, and we sincerely appreciate your kind words. It's wonderful to know that the proximity to the Riverside Center made your conference experience even more convenient, and that our staff's accommodation and the quiet rooms added to your overall satisfaction.Your feedback is truly motivating for our team, and we are delighted to have exceeded your expectations. If there is anything specific that stood out during your stay or if you have any additional comments, we would love to hear them.Thank you once again for choosing our hotel. We look forward to the pleasure of welcoming you back for another outstanding stay in the future.Regards,

10/10 - 훌륭해요

Simon 님, Los Angeles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Natalie Liera Assistant Director of Front Office 님, 2024년 2월 25일
Dear valued guest,I hope this message finds you well. We want to extend our sincere gratitude for choosing Marriott Riverside and taking the time to provide us with a 5-star rating. Your positive feedback means the world to us!We are thrilled to know that your experience at our hotel met or exceeded your expectations. Our team works hard to ensure every guest has a memorable stay, and your feedback is a wonderful acknowledgment of their efforts.If there's anything more you'd like to share or if you have any suggestions for improvement, please feel free to let us know. We value your input and are committed to delivering exceptional experiences.Thank you once again for choosing Marriott Riverside. We look forward to the pleasure of hosting you again in the future.Best regards,

10/10 - 훌륭해요

Russell

2024년 2월에 1박 숙박함
답변 제공: Natalie Liera Assistant Director of Front Office 님, 2024년 3월 21일
Dear valued guest,We wanted to take a moment to express our sincere gratitude for rating your recent stay at Marriott Riverside with a perfect 5 out of 5 stars!Your positive rating means the world to us and serves as a testament to our team's commitment to providing exceptional service and ensuring memorable experiences for our guests. We are thrilled to hear that you thoroughly enjoyed your time with us.If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know. We are here to ensure that every aspect of your stay meets and exceeds your expectations.Thank you once again for choosing Marriott Riverside. We look forward to welcoming you back for another outstanding stay in the future!Best regards,

6/10 - 괜찮아요

Sandra

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Noisy on the second floor room 203
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 21일
Dear Sandra,Thank you for your recent stay, and we appreciate you sharing your valuable comments. We're sorry to hear we fell short of meeting all of your expectations, and we appreciate your constructive feedback. We hope to have the opportunity to impress you the next time you're in the area.Sincerely,Karla AzaharGeneral Manager

10/10 - 훌륭해요

Consuelo

가족 여행
My first time here and I love it, very convenient location.
2024년 2월에 1박 숙박함
답변 제공: Team Marriott 님, 2024년 2월 9일
Dear valued guest,I trust this message finds you well, and I want to express our sincere gratitude for choosing the Marriott Riverside for your recent stay. We are thrilled to hear that it was your first time with us, and even more delighted to learn that you loved your experience.Your comment about our convenient location is much appreciated. We are committed to providing a comfortable and accessible environment for our guests, and it's rewarding to know that our location contributed positively to your stay.Thank you for taking the time to rate us a perfect 5 out of 5. Your high rating is a great encouragement for our team as we continuously strive to offer exceptional service and memorable experiences.We genuinely value your feedback, and if there are specific aspects of your stay that stood out or if you have additional comments, we would love to hear them. Your insights are essential in our ongoing efforts to enhance our services and provide the best possible stay for our guests.Once again, thank you for choosing Marriott Riverside. We look forward to the pleasure of welcoming you back for another wonderful stay in the future.Regards,

10/10 - 훌륭해요

Shannon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
답변 제공: General Manager 님, 2024년 1월 28일
Dear Shannon,Thank you for your perfect rating. It was a pleasure to have had you as a guest and to have provided you with a great experience. We look forward to welcoming you back. Sincerely,Karla AzaharGeneral Manager

10/10 - 훌륭해요

Norma

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
very friendly good customer service
2024년 1월에 1박 숙박함
답변 제공: Team Marriott 님, 2024년 1월 13일
Dear valued guest,We hope this message finds you well. On behalf of the entire team at the Marriott in Riverside, we want to express our sincere appreciation for choosing our hotel and for the perfect rating of 10 out of 10, as well as your intent to recommend.Your positive feedback and endorsement mean the world to us. It's incredibly rewarding to know that we have met your expectations and that you are considering recommending our hotel to others.If there are specific aspects of your stay that stood out to you or if there's anything you believe we can enhance to make your future experiences even better, please feel free to share your thoughts. Your input is invaluable as we continuously strive to provide exceptional service.Thank you once again for choosing the Marriott in Riverside. We look forward to the opportunity of hosting you again and providing another outstanding stay.Best regards,

4/10 - 별로예요

Jose

별로예요: 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Team Marriott 님, 2024년 1월 12일
Dear valued guest,We appreciate you taking the time to share your feedback regarding your recent stay at the Marriott in Riverside. We value every guest's experience, and your insights are crucial to our continuous efforts to improve.We noticed that your rating was 2 out of 5, and we sincerely apologize if your stay did not meet your expectations. We would like to understand more about your experience to address any concerns you may have had. If you could provide additional details about the aspects that fell short, it would be greatly beneficial for us to make necessary improvements.Your satisfaction is our priority, and we want to ensure that your future stays are more enjoyable. Please feel free to share any specific issues or suggestions you may have.Thank you for choosing the Marriott in Riverside, and we look forward to the opportunity to better serve you in the future.Best regards,

6/10 - 괜찮아요

Ling

2024년 1월에 1박 숙박함
답변 제공: Team Marriott 님, 2024년 1월 12일
Dear valued guest,We appreciate you taking the time to share your feedback on your recent stay at the Marriott in Riverside. Your opinion is important to us, and we value the opportunity to understand your experience better.We noticed that your rating was 6 out of 10, and we would like to hear more about your stay to identify areas where we can improve. Your insights are crucial to our ongoing efforts to enhance our services and facilities.If you could provide additional details on specific aspects that contributed to your rating, it would be immensely helpful. We are committed to ensuring our guests have a positive and comfortable stay, and your feedback will assist us in achieving that goal.Thank you for choosing the Marriott in Riverside. We look forward to hearing from you and appreciate the chance to address any concerns you may have had during your stay.Best regards,

4/10 - 별로예요

Adrian

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Terrible service
Room was not made and when I complained I was told that they only make up room if I request it. Which obviously is a lie.
2023년 12월에 1박 숙박함
답변 제공: Team Marriott 님, 2024년 1월 6일
Dear valued guest,I hope this email finds you well. Firstly, I want to express my sincere apologies for any inconvenience you experienced during your recent stay at the Marriott in Riverside. Your satisfaction is of the utmost importance to us, and we are committed to addressing any concerns you may have.I'm sorry to learn that your room was not made up as expected, and I understand how frustrating this must have been. Please allow me to clarify that our standard procedure is to provide daily room cleaning unless a guest specifically requests otherwise. It appears there might have been a miscommunication or misunderstanding, and I deeply regret any inconvenience this may have caused.Your feedback is crucial in helping us identify areas for improvement, and we take your comments seriously. I would appreciate it if you could share more details about your stay, such as the dates and any interactions you had with our staff, so we can investigate this matter thoroughly and take appropriate action.Once again, I apologize for any frustration you experienced, and I assure you that your concerns will be addressed. We value your patronage and hope to have the opportunity to welcome you back for a much-improved experience.If there's anything specific you'd like to share or if you have further details about your stay, please feel free to reply to this email.Regards,

10/10 - 훌륭해요

Debbie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Team Marriott 님, 2024년 1월 1일
Dear valued guest,I hope this message finds you well. We wanted to take a moment to express our sincere appreciation for your recent stay at the Marriott in Riverside and, more importantly, for the fantastic 5 out of 5 rating you gave us!Your positive feedback means the world to us, and we are thrilled to know that we met or exceeded your expectations during your time with us. Providing a seamless and enjoyable experience for our guests is at the core of what we do, and your affirmation encourages us to continue striving for excellence.We genuinely value your choice to stay with us and hope to have the pleasure of welcoming you back for another outstanding stay. If there's anything specific that stood out to you or any suggestions you may have for our continuous improvement, please don't hesitate to share your thoughts.Once again, thank you for choosing Marriott Riverside, and we look forward to the opportunity of serving you again in the future.Warm regards,

8/10 - 좋아요

Bianca

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Team Marriott 님, 2024년 1월 1일
Dear valued guest,I trust this message finds you well. We wanted to extend our heartfelt gratitude for choosing Marriott in Riverside for your recent stay and for taking the time to share your feedback with us.Thank you so much for the impressive 8 out of 10 rating you gave us! We appreciate your honest evaluation, and it serves as both motivation and guidance for us to continue enhancing our services.Your satisfaction is our top priority, and we are thrilled to know that your experience was positive overall. If there are specific aspects you enjoyed or areas where you believe we can further improve, we would love to hear your thoughts.Once again, thank you for being our valued guest, and we look forward to the pleasure of hosting you again in the future. If there's anything you need or if you have additional feedback to share, please feel free to reach out.Warm regards,

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Team Marriott 님, 2024년 1월 1일
Dear valued guest,I hope this message finds you well and in good spirits. On behalf of the entire team at Marriott Riverside, I want to extend our sincerest thanks for choosing to stay with us and for the outstanding 10 out of 10 rating you bestowed upon us!Your perfect rating is a source of immense joy and pride for our team. It reaffirms that our commitment to delivering exceptional service and creating memorable experiences for our guests is resonating.We are delighted to have met your expectations, and your feedback encourages us to continually strive for excellence. Should your travels bring you back to Riverside, we would be honored to host you again.If there's anything specific that made your stay special or if you have any suggestions for how we can make your next visit even better, we'd love to hear from you.Once again, thank you for your glowing rating, and we look forward to welcoming you back for another fantastic stay.Warm regards,

4/10 - 별로예요

Dominique

좋아요: 청결 상태
별로예요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Team Marriott 님, 2024년 1월 1일
Dear valued guest,I trust this message finds you well. I am writing to express our sincere apologies for the less than satisfactory experience you had during your recent stay at the Marriott in Riverside. We truly appreciate your decision to stay with us and your honest feedback.Your 2 out of 5 rating has caught our attention, and we are committed to understanding the specifics of your experience to address any issues that may have arisen. We would be grateful if you could share more details about the aspects that contributed to your rating. Your insights are invaluable and will help us make the necessary improvements.Our goal is to ensure each guest has a positive and comfortable stay, and it is disheartening to learn that we fell short of meeting your expectations. Rest assured, we take your feedback seriously, and we will use it constructively to enhance our services.If you are open to providing more details or if there's anything specific you would like us to address, please feel free to respond to this email. We are here to listen and ensure that any concerns are appropriately addressed.Once again, we apologize for any inconvenience you may have experienced, and we appreciate your willingness to share your feedback.Thank you for choosing Marriott Riverside. We hope to have the opportunity to regain your trust and provide you with a much-improved experience in the future.Warm regards,

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was great.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 24일
Dear Valued Guest,Thank you for your excellent review! Your satisfaction is our top priority, and it's rewarding to know that your stay at Marriott Riverside at the Convention Center was great. We look forward to welcoming you back for another outstanding experience!Sincerely,Karla AzaharGeneral Manager

10/10 - 훌륭해요

KEITH

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Team Marriott 님, 2024년 1월 1일
Dear valued guest,I hope this message finds you well and in good spirits. On behalf of the entire team at Marriott Riverside, I want to extend our sincerest thanks for choosing to stay with us and for the outstanding 10 out of 10 rating you bestowed upon us!Your perfect rating is a source of immense joy and pride for our team. It reaffirms that our commitment to delivering exceptional service and creating memorable experiences for our guests is resonating.We are delighted to have met your expectations, and your feedback encourages us to continually strive for excellence. Should your travels bring you back to Riverside, we would be honored to host you again.If there's anything specific that made your stay special or if you have any suggestions for how we can make your next visit even better, we'd love to hear from you.Once again, thank you for your glowing rating, and we look forward to welcoming you back for another fantastic stay.Warm regards,

10/10 - 훌륭해요

Sheryl

2023년 12월에 1박 숙박함
답변 제공: Team Marriott 님, 2024년 1월 12일
Dear valued guest,We hope this message finds you well. On behalf of the entire team at the Marriott in Riverside, we want to express our heartfelt gratitude for choosing our hotel and taking the time to provide us with a stellar 5-star rating.Your positive feedback is truly uplifting and serves as a great source of motivation for our team. We are thrilled to hear that your experience exceeded expectations, and we are delighted to have contributed to a memorable stay for you.If there are specific aspects of your stay that stood out or if there's anything you believe we can do to maintain this level of excellence, please feel free to share your thoughts. Your insights are invaluable as we continuously strive to provide exceptional service.Thank you once again for choosing the Marriott in Riverside. We look forward to the pleasure of hosting you again in the future for another outstanding stay.Best regards,

8/10 - 좋아요

Katharine

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Team Marriott 님, 2024년 1월 1일
Dear valued guest,I trust this message finds you well. I wanted to take a moment to express our sincere appreciation for choosing to stay at the Marriott in Riverside and for taking the time to share your feedback with us.Your 4 out of 5 rating is important to us, and we value your honest evaluation. We are committed to providing the best possible experience for our guests, and your feedback helps us understand where we're succeeding and where we might have opportunities for improvement.If there are specific aspects of your stay that contributed to the 4-star rating or areas where you feel we can enhance our services, please feel free to share your insights. Your feedback is instrumental in our ongoing efforts to better serve our guests.Once again, thank you for choosing Marriott Riverside. We look forward to the opportunity to host you again and strive for a perfect 5-star experience in the future.If there's anything more you'd like to share or if you have any questions, please don't hesitate to reach out.Warm regards,

2/10 - 너무 별로예요

Paul

2023년 12월에 4박 숙박함
답변 제공: Team Marriott 님, 2024년 1월 1일
Dear valued guest,I trust this message finds you well. I am writing to express our sincere apologies for the less than satisfactory experience you had during your recent stay at the Marriott in Riverside. We truly appreciate your decision to stay with us and your honest feedback.Your 2 out of 10 rating has caught our attention, and we are committed to understanding the specifics of your experience to address any issues that may have arisen. We would be grateful if you could share more details about the aspects that contributed to your rating. Your insights are invaluable and will help us make the necessary improvements.Our goal is to ensure each guest has a positive and comfortable stay, and it is disheartening to learn that we fell short of meeting your expectations. Rest assured, we take your feedback seriously, and we will use it constructively to enhance our services.If you are open to providing more details or if there's anything specific you would like us to address, please feel free to respond to this email. We are here to listen and ensure that any concerns are appropriately addressed.Once again, we apologize for any inconvenience you may have experienced, and we appreciate your willingness to share your feedback.Thank you for choosing Marriott Riverside. We hope to have the opportunity to regain your trust and provide you with a much-improved experience in the future.Warm regards,

10/10 - 훌륭해요

Leo

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Team Marriott 님, 2024년 1월 1일
Dear valued guest,I hope this message finds you well and in good spirits. On behalf of the entire team at Marriott Riverside, I want to extend our sincerest thanks for choosing to stay with us and for the outstanding 10 out of 10 rating you bestowed upon us!Your perfect rating is a source of immense joy and pride for our team. It reaffirms that our commitment to delivering exceptional service and creating memorable experiences for our guests is resonating.We are delighted to have met your expectations, and your feedback encourages us to continually strive for excellence. Should your travels bring you back to Riverside, we would be honored to host you again.If there's anything specific that made your stay special or if you have any suggestions for how we can make your next visit even better, we'd love to hear from you.Once again, thank you for your glowing rating, and we look forward to welcoming you back for another fantastic stay.Warm regards,

6/10 - 괜찮아요

Armando

가족 여행
좋아요: 직원 및 서비스
Moldy cofee pot otherwise average everything
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 20일
Dear Valued Guest,Thank you for sharing your comments with us. We strive to provide our guests with clean accommodations and amenities, and we are sorry to hear about your concerns regarding the coffee pot. Our housekeeping team will be notified. Thank you. Sincerely,Karla AzaharGeneral Manager

10/10 - 훌륭해요

Kevin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Team Marriott 님, 2024년 1월 1일
Dear valued guest,I hope this message finds you well. We wanted to take a moment to express our sincere appreciation for your recent stay at the Marriott in Riverside and, more importantly, for the fantastic 5 out of 5 rating you gave us!Your positive feedback means the world to us, and we are thrilled to know that we met or exceeded your expectations during your time with us. Providing a seamless and enjoyable experience for our guests is at the core of what we do, and your affirmation encourages us to continue striving for excellence.We genuinely value your choice to stay with us and hope to have the pleasure of welcoming you back for another outstanding stay. If there's anything specific that stood out to you or any suggestions you may have for our continuous improvement, please don't hesitate to share your thoughts.Once again, thank you for choosing Marriott Riverside, and we look forward to the opportunity of serving you again in the future.Warm regards,

10/10 - 훌륭해요

Christina

좋아요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Team Marriott 님, 2024년 1월 1일
Dear valued guest,I hope this message finds you well. We wanted to take a moment to express our sincere appreciation for your recent stay at the Marriott in Riverside and, more importantly, for the fantastic 5 out of 5 rating you gave us!Your positive feedback means the world to us, and we are thrilled to know that we met or exceeded your expectations during your time with us. Providing a seamless and enjoyable experience for our guests is at the core of what we do, and your affirmation encourages us to continue striving for excellence.We genuinely value your choice to stay with us and hope to have the pleasure of welcoming you back for another outstanding stay. If there's anything specific that stood out to you or any suggestions you may have for our continuous improvement, please don't hesitate to share your thoughts.Once again, thank you for choosing Marriott Riverside, and we look forward to the opportunity of serving you again in the future.Warm regards,

10/10 - 훌륭해요

Rolando

아이를 동반한 가족 여행, 출장 여행
2023년 12월에 1박 숙박함
답변 제공: Team Marriott 님, 2023년 12월 17일
Dear valued guest,I hope this email finds you well. On behalf of the Marriott Riverside team, I want to express our gratitude for choosing to stay with us and for taking the time to rate your experience. We are thrilled to learn that you gave us a perfect 5 out of 5!Your positive feedback means a lot to us, and we are delighted to have contributed to a memorable and enjoyable stay for you. If there were specific aspects of your visit that stood out, we would love to hear more about them.Thank you for choosing Marriott. We look forward to the pleasure of welcoming you back for another exceptional stay in the future. If there's anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Warm regards,

8/10 - 좋아요

Olivia

2023년 12월에 1박 숙박함
답변 제공: Team Marriott 님, 2024년 1월 6일
Dear valued guest,I trust this email finds you well. We appreciate your recent stay at the Marriott in Riverside and would like to extend our heartfelt thanks for taking the time to provide us with feedback.Your opinion is highly valuable to us, and we are pleased to see that your overall experience with us was positive. Your rating of 4 out of 5 indicates that there might be areas where we can further enhance our services to meet and exceed your expectations.We are committed to continuous improvement and would be grateful if you could share any specific insights or suggestions you may have regarding your stay. Your feedback will assist us in making the necessary adjustments to ensure future guests have an even more enjoyable experience.Thank you once again for choosing Marriott Riverside. We look forward to the opportunity of welcoming you back for an even better stay in the future.Warm regards,

6/10 - 괜찮아요

Darick

출장 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Wifi Maintenance staff opened door and then knocked as I was in bed sleeping without notice. The following morning I was given two $10 coupons for a coffee or drink however, there seemed to be limited staff working as both Waiters and Welcomers and thus after 7 minutes I gave up and just left.
2023년 12월에 1박 숙박함
답변 제공: Team Marriott 님, 2023년 12월 16일
Dear valued guest,I hope this message finds you well. Thank you for choosing to stay at the Marriott in Riverside and for sharing your recent experience. Your feedback is crucial in helping us improve our services, and I want to extend my sincere apologies for the inconvenience you faced during your stay.I'm truly sorry to hear about the disturbance caused by the maintenance staff entering your room without notice. This is not reflective of our standard procedures, and I assure you that we are addressing this matter internally to prevent similar incidents in the future.Regarding the 10 coupons provided, I apologize for the inconvenience you experienced when trying to use them. It's disheartening to learn that the limited staffing affected your ability to redeem the coupons promptly. We are actively reviewing our staffing levels to ensure a more seamless experience for our guests.Your comfort and satisfaction are our top priorities, and I want to assure you that we take your feedback seriously. If there's anything specific we can do to make amends or if there are any preferences you have for your future stays, please let us know, and we will do our best to accommodate them.Thank you for choosing Marriott. We hope to have the opportunity to welcome you back for an improved and more enjoyable experience in the future. If there's anything else we can do to make your next stay even more comfortable, please do not hesitate to let us know.Regards,

10/10 - 훌륭해요

Francisco

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stayed at the hotel
It was my second time around and I enjoyed so much.
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 16일
Dear Valued Guest,Thank you so much for choosing to stay with us at Marriott Riverside at the Convention Center. Our goal is to provide every guest with a wonderful experience, so we're thrilled that continues to be the case for you. As always, the pleasure was all ours, and we hope to welcome you back in the future.Sincerely,Karla AzaharGeneral Manager

10/10 - 훌륭해요

Philip

2023년 12월에 1박 숙박함
답변 제공: Team Marriott 님, 2023년 12월 16일
Dear valued guest,I hope this email finds you well. On behalf of the Marriott Riverside team, I want to express our gratitude for choosing to stay with us and for taking the time to rate your experience. We are thrilled to learn that you gave us a perfect 5 out of 5!Your positive feedback means a lot to us, and we are delighted to have contributed to a memorable and enjoyable stay for you. If there were specific aspects of your visit that stood out, we would love to hear more about them.Thank you for choosing Marriott. We look forward to the pleasure of welcoming you back for another exceptional stay in the future. If there's anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Warm regards,

10/10 - 훌륭해요

Peggy

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
Great location and hotel. Beds were very comfortable and clea
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 13일
Dear Valued Guest,We were happy to provide you with clean, comfortable accommodations, and we're glad our location worked well for your trip. If you're in the area again, please come back to see us at Marriott Riverside at the Convention Center!Sincerely,Karla AzaharGeneral Manager