해변에 위치, 백사장, 일광욕 의자, 비치 파라솔

이베로스타 셀렉션 파라이소 린도 - 올 인클루시브 여행 후기

4.5 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1001개 이용 후기 중 564개" "
평점 8 - 좋아요. 1001개 이용 후기 중 272개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 108개" "
평점 4 - 별로예요. 1001개 이용 후기 중 37개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 20개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

9.0/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

10/10 - 훌륭해요

Denys

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 9박 숙박함

8/10 - 좋아요

Bruno

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Es la 2da vez que regresabamos al mismo hotel, ya que el 1er año que fuimos quedamos encantando, y este año que regresamos, ibamos con las mismas expectativas o que fueran mejores y todo lo contrario. Fuimos en la misma fechas para festejar el cumpleaños de mi hija, y el año pasado, le dejaron de regalo 1 playera y 1 morral, este año solo la decoracion en el cuarto. En la playa este año no hubo las famosas discadas de mariscos que preparaban con aterioridad. En el area de la alberca principal, solo 2 dias nos toco que dieran tacos, en cambio el año pasado diario daban. El buffete de desayuno ahoria si sin tanta variedad. Las reservaciones para lso restaurantes de especialidad ahora si fui muy dificil consguir. los ultimos 2 dias el barco pirata estuvo cerrado sin algun aviso de que se iba a cerrar. Personal de Animacion, Staff y en los bares todo muy bien. Para el siguiente año ahora si voy a evaular otro hotel ya no me dan ganas de regresar a este.
2024년 4월에 6박 숙박함
답변 제공: Gerente de Calidad 님, 2024년 4월 22일
Le agradecemos por haber elegido Iberostar Selection Paraiso Lindo por segunda ocasión.Nos alegra saber que disfrutó del servicio brindado por nuestro maravilloso personal, que día a día se esfuerza para poder brindar a nuestros huéspedes una experiencia inolvidable.Por otro lado, permítanos mencionar que nos entristece saber que en esta ocasión sus expectativas no fueron superadas. Para futuras ocasiones, le recordamos amablemente que nos informe sobre cualquier solicitud mientras se encuentre en nuestra hospitalidad, ya que puede darnos la oportunidad de encontrar principalmente una solución a cualquier situación con el que no esté satisfecho y, lo que es más importante, garantizar que pueda disfrutar plenamente de sus vacaciones con nosotros.Le agradecemos la confianza que ha depositado en Iberostar y esperamos poder cumplir con todas sus expectativas en sus próximas vacaciones si nos vuelve a elegir para descansar.Atentamente,

8/10 - 좋아요

Jenna

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place for a family! Property is huge and there’s always something to do. The pools were clean and huge, rooms were comfortable but could use some minor updates. Food was average. Nothing was amazing but it wasn’t awful either. Would go back and recommend to friends and family!
2024년 4월에 4박 숙박함
답변 제공: Quality Manager 님, 2024년 4월 17일
It is always fabulous for us to receive such complimentary reviews like yours. We really do appreciate the time and effort you have taken to share this opinion of your recent holiday at Iberostar Selection Paraiso Lindo. We have treated your description as a success story and your comments confirm that we are definitely on the right track with our numerous efforts and our attention to detail.On the other hand, we are saddened to hear that our culinary offer did not live up to your expectations because a passion for gastronomy is one of the strengths of our company. Daily we strive to take care of our varied menus that combine quality and quantity following high standards. We have shared your comments with our team of chefs because; at Iberostar we know that the well-being of our guests is the reason for our daily work.We, therefore want to thank you again for your excellent review and will be delighted to welcome you back to one of our hotels in the near future.Best Regards,

10/10 - 훌륭해요

Shirley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is great for families, I feel like it’s better for younger kids. Food was GREAT and every employee that you came into contact with was extremely helpful. The only complaint I can think of is there was not a lot of servers to bring drinks on the beach but bar to beach was close enough to get your own drinks
2024년 4월에 4박 숙박함
답변 제공: Quality Manager 님, 2024년 4월 11일
We want you to know how happy we are that you had such an excellent holiday with us and thank you for sharing it with others. Our team will be pleased by your praise, our staff is not only particularly hospitable but are also provided continuous training in terms of service and general working practice. Therefore we are very pleased that both the efforts of our employees and our passionately prepared gastronomy have left a good impression on you.Likewise, we thank you for sharing your observations with us as they are an invaluable tool that help us to enhance our service and therefore, our guests' experiences.We hope to have the honor of hosting you once again on your upcoming vacations.Kindly,

8/10 - 좋아요

Michael 님, Oakdale

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The grounds were expansive and very nice.
2024년 3월에 7박 숙박함
답변 제공: Quality Manager 님, 2024년 4월 11일
It is always excellent for us to receive such complimentary reviews like this. We really do appreciate the time and effort you have taken to share this opinion of your recent holiday in our hospitality at Iberostar Selection Paraiso Lindo.We have treated your description as a success story and your comments show that we are on the right track with our numerous efforts and our attention to detail.We would like to thank you once again for your kind review and will be delighted to welcome you back to one of our hotels soon.Best Regards,

10/10 - 훌륭해요

Ronald

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome place for a spring break trip. Kids loved all the pools and water slides. Food was delicious and so were the drinks. The property is huge but very walkable. Had no issues finding anything we needed. Highly recommend the Under the Sea restaurant. If there was one thing I had to ding the resort on was the need to push the timeshare presentation. I know that’s a big business for them but they almost make you feel obligated to go. But overall, it’s a wonderful place to go!
2024년 4월에 4박 숙박함
답변 제공: Quality Manager 님, 2024년 4월 11일
First of all, we want you to know that we are really happy that you had such an excellent holiday with us and thank you for sharing your experience. As we aim on a daily basis to exceed the needs and goals of our valued guests and provide them with a place of joy and total comfort, we are obviously humbled by your kind words.On the other hand, regarding The Club program we would like to mention that it was created to honor the loyalty of our guests and to offer them special benefits. The intention of our colleagues is to inform our guests about the different services we have at our different hotels. We regret to know that this meant an inconvenience for you as their intention was not to make you feel uncomfortable, but to inform you.We would like to express our gratitude once again for your wonderful feedback and hope to have the honour of serving you again soon.Best Regards,

10/10 - 훌륭해요

Alexandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 6박 숙박함

8/10 - 좋아요

Alexis

단체 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very family friendly. I travelled with a large family with children ranging from 2y-13 yrs and they all managed to have great fun! Lots to do for toddler and preschoolers including a large splashpad, lazy river, indoor playground and outdoor playground. Lots of space to lounge with a large group, and lots of food options. I would've skipped the stress of booking restaurants and just head to the buffet every night because they change their theme every night so there's lots of variety. We had a Spanish night, seafood night, all very yummy. The only negative comment I will leave is beware of the rooms closest to the beach. The first room they gave us was in building '50' which was closest to the beach. While it was an upgrade (larger room, with a private jacuzzi in the balcony' it had a strong musty mouldy smell. They had a humidifier on and blasting all day but the smell was still really strong, and we saw trace of mould on the bathroom walls. After our second night, one of our friends who we were travelling with visited us in our room and commented on the strong smell of mould and that their room did not smell like that. We called concierge and arranged to change our rooms right away. Our second room was in building '55' and it was much newer with absolutely no trace of mould. It was a night and day difference. Highly recommend booking in building closer to the lobby instead of the beach.
2024년 3월에 6박 숙박함
답변 제공: Quality Manager 님, 2024년 4월 1일
We would like primarily to thank you for choosing Iberostar Selection Paraiso Lindo for your recent holiday and also for taking the time to share your opinion. Such pleasant feedback of our hotel is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts. Also, we are delighted to know that our wonderful service provided by our Star Camp team and our excellent buffet has exceeded your expectations.On the other hand, we are saddened to read that your room did not live up to your expectations, as we do try to take care of every detail so that our guests enjoy their stay with us and we strive daily for complete customer satisfaction.Allow us to explain that we follow a strict cleaning protocol and we are characterized by our immaculate and pristine hotels. It is important to add that because of the climate and the location in which we are located, near the beach, sometimes humidity is unfortunately inevitable. However, we will pass on your comments to the correct department.We would like to express our gratitude once again for your kind review and hope to have the honour of serving you again soon.Best Regards,

8/10 - 좋아요

Antonio Li

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I've been to 3 resorts in Cancun, and this has the best water slide so far and a good amount of pools. This is an excellent resort for large groups of families. Beaches are wonderful for sand lovers. However, this is lacking in the nightly shows that other resorts offer. Overall, this is more suitable for a large family with children. I also had a great snorkeling experience as part of the excursion. The food was excellent but required reservations ahead of time. The steak house was great, and there was a night with great seafood on the buffet. Great variety of choices. I still recommend this resort if you haven't been there before. 
2024년 3월에 6박 숙박함
답변 제공: Quality Manager 님, 2024년 4월 1일
We would like first of all to thank you for your excellent review of Iberostar Selection Paraiso Lindo. Our goal is to create a particularly pleasant atmosphere for our guests with our numerous services in our wonderfully designed hotel, so your words confirming our success are really important to us. Also, we are delighted that we could completely satisfy you with our culinary offer. Our chefs work very hard on a daily basis to please our guests with only the finest ingredients and the fact that you noticed this is great to hear.On the other hand, we are saddened to know that our nightly entertainment program was not to your liking. We will send your impressions to the proper department. We would like to express our gratitude once again for your wonderful feedback and hope to have the honour of serving you again soon.Best Regards,

10/10 - 훌륭해요

Kenneth Earl

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was excellent.
2024년 3월에 6박 숙박함
답변 제공: Quality Manager 님, 2024년 3월 25일
We would like first and foremost to thank you for choosing Iberostar Selection Paraiso Lindo for your recent holiday and also for taking the time to share your opinion. Every day is a new challenge for us based on our passion for providing our guests with an environment similar to a home away from home. Also, we are delighted to read that the wonderful service of our team was able to make your visit memorable. Thank you for sharing this positive feedback and we hope to welcome you back again soon.Best Regards,

10/10 - 훌륭해요

Antony Leigh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 8박 숙박함

10/10 - 훌륭해요

Elena

2024년 3월에 7박 숙박함

10/10 - 훌륭해요

Colleen

단체 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is our second time and we will be back again! Everything is wonderful, so happy with this resort.
2024년 3월에 5박 숙박함
답변 제공: Quality Manager 님, 2024년 3월 20일
We want to thank you for choosing Iberostar Selection Paraiso Lindo for the second time.Confirmation that once again we were able to exceed your expectations is spectacular news for us.It is also very satisfying for us that you have kept us in your fondest memories and it will be an honour to welcome you back again in the future until then we wish you all the best.Kind Regards,

2/10 - 너무 별로예요

Jammie 님, Topeka

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We have stayed in a lot of all inclusive resorts. This one has been our least favorite. We booked a double room for 4 and upon arrival were given a king bed and a twin rollaway. After complaining they finally moved us to a small room with 2 double beds. Not Queen, double. Beds are very small. We were directed to concierge upon arrival to make dinner reservations but were only able to get reservations for 2 of our 5 nights. We were at buffets the rest of the time. Staff is not very friendly and are definitely not problem solvers. If you want a chair by the pool or on the beach you have to get your towel the night before and go out at 6:30am to put your towel on the chair to save your seat. There are signs that say don’t do it but they don’t Inforce it and if you want a seat you have to. I tried to give them the benefit of the doubt since it was spring break but they said they are always that full. Food wasn’t that great at the buffets. Didn’t really get to experience anything other than the Mexican and Greek restaurants and they were just OK. Our room had plumbing issues so beware. This is supposed to be luxury but don’t expect top shelf alcohol. The rooms are very far from the lobby and we got no offer to help with luggage, we were given a map and left on our own to find the room. There are also no elevators so if you aren’t on the ground floor be ready to carry your bags up the stairs. The coffee shop was good. The grounds and pools were nice.
2024년 3월에 5박 숙박함
답변 제공: Quality Manager 님, 2024년 3월 20일
Thank you for taking part of your time to share your experience.Excellence in service truly is one of our strengths and we work with enthusiasm for it to remain so. We choose and train our staff following strict criteria. Customer orientation and a personalized service are essential to achieving maximum satisfaction among our guests and we are sad that during your stay we did not accomplish our goal with you. On the other hand, allow us to inform you that we have a policy where it is forbidden to reserve sunbeds and in the event someone reserves them for more than one hour without using them, our staff will kindly remove towels and personal items from them. We regret that some of our guests do not follow this policy well, however, we can assure you that everyday our staff does everything in their hands to verify this internal policy is being followed. Although it would appear this was not the perfect fit for you, we hope you will join us again at one of our many other beautifully located Iberostar hotels for your next holiday.Best regards,

10/10 - 훌륭해요

Diana

아이를 동반한 가족 여행, 가족 여행
It was beautiful and very clean. Friendly staff!
2024년 2월에 7박 숙박함
답변 제공: Quality Manager 님, 2024년 3월 13일
Your review of Iberostar Selection Paraiso Lindo is very much appreciated. We are always very happy to receive confirmation that our guests have enjoyed a wonderful holiday and have left with happy memories.Our combination of both competent and friendly service is one of our main priorities and we are constantly working to provide our guests with a genuine experience.Again, we thank you for your kind comments and we look forward to welcoming you back again soon.Best Regards,

6/10 - 괜찮아요

Arlene Indira

2024년 2월에 5박 숙박함

8/10 - 좋아요

Yanet 님, Brooklyn

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 7박 숙박함

10/10 - 훌륭해요

Donald W.

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was my fourth time at the property and we enjoyed it tremendously. The beach, the pool, the food, everything was great. We look forward to our next visit.
2024년 2월에 9박 숙박함
답변 제공: Quality Manager 님, 2024년 3월 8일
We want to thank you for choosing Iberostar Selection Paraiso Lindo for the fourth time.Confirmation that we were able to exceed your expectations once again is spectacular news for us.Thank you again for this wonderful review and we are already looking forward to your next visit!Kind Regards,

10/10 - 훌륭해요

diane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 7박 숙박함

10/10 - 훌륭해요

Julia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 5박 숙박함

8/10 - 좋아요

Bradley

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My only “complaints” would be: You needed to pay for the evening entertainment unless you wanted to go to the kids program, also, the entertainment could be just a little earlier in my opinion. The much larger issue was the temperature of the different food options. Hot Foods were, at best, Luke Warm and sometimes cool. The service at the Steakhouse and the French restaurant were horrible. Getting seated and waiting 30-40 minutes for a drink is unacceptable. I have a couple of food allergies, the host/hostess is good about asking, but the service staff also asks (every time) so why does the host ask too, and in the end the French restaurant still brought a shrimp cocktail to a person that has a shrimp allergy, made me wonder what ingredients were in the main dish and should I eat it.
2024년 2월에 7박 숙박함
답변 제공: Quality Manager 님, 2024년 3월 2일
First of all, we would like to express our gratitude to you for sharing your experience with us today.Excellence in service truly is one of our strengths and we work with enthusiasm for it to remain so. Customer orientation and a personalized service are essential to achieving maximum satisfaction among our guests and we are sad that during your stay we did not accomplish our goal with you.Also, allow us to say that gastronomy plays a very important role in our hotel. It is fundamental to us that all our guests feel comfortable during their stay. For this reason, our team of professional chefs daily supervises the correct handling of food, temperatures, conservation, and preparation.However, we shall use your constructive critique to help us reach our goal of complete customer satisfaction. It is important to add that we offer meals for vegetarians, vegans, and other dietary restrictions. Also, and most importantly, our chefs can gladly prepare special menus for our guests with allergies, intolerances and with special dietary restrictions. We sincerely regret that on your visit this was not the impression that you received. Again, we thank you for choosing Iberostar for your holiday and we hope to have the pleasure of your company in the future.Best regards,

10/10 - 훌륭해요

Chris 님, Seattle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 8박 숙박함

10/10 - 훌륭해요

Shirley

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I loved the property - the architecture, the peacocks and flamingoes on site, the numerous pools and the expansiveness of it all.
2024년 2월에 7박 숙박함
답변 제공: Quality Manager 님, 2024년 2월 26일
We thank you for taking the time to share this wonderful impression of your stay with us. It is of major importance to us that our guests appreciate our well-thought-out holiday concept. Our day to day efforts are to guarantee our guests can experience the highest levels of comfort in a really pleasant atmosphere. Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future.Best Regards,

10/10 - 훌륭해요

Hannah

2024년 2월에 6박 숙박함

10/10 - 훌륭해요

Amelia M

The best
2023년 12월에 4박 숙박함
답변 제공: Quality Manager 님, 2024년 2월 26일
We are very pleased to read that you had such a pleasant time in our hospitality. The fact that we were able to offer you a great holiday experience is extremely pleasing as we work hard every day to achieve this. We try to think about everything to provide our guests with a perfect holiday.Again we thank you for sharing your comments and we hope that we will be able to serve you again in the future and wish you all the best.Kind Regards,

10/10 - 훌륭해요

Adham

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beach is well kept and service is very good, food is okay but better than other resorts
2024년 2월에 5박 숙박함
답변 제공: Quality Manager 님, 2024년 2월 19일
We are very pleased to read that you had such a pleasant time in our hospitality. The fact that we were able to offer you a great holiday experience is extremely pleasing as we work hard every day to achieve this. We try to think about everything to provide our guests with a perfect holiday.Again we thank you for sharing this wonderful review of our hotel and we hope that we will be able to serve you again in the future and wish you all the best.Kind Regards,

10/10 - 훌륭해요

TONY

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property
2024년 2월에 6박 숙박함
답변 제공: Quality Manager 님, 2024년 2월 19일
We would like first of all to thank you for your most appreciative review. Our aim is to create a particularly pleasant atmosphere for our guests in our beautifully designed hotel so your words confirming our success are very important to us.It is nice to know that you hold us in fond memories and we hope that you visit us again soon.Best Regards,

10/10 - 훌륭해요

Eduardo

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The mangroves made the beach out of sight but is just a very short walk from where we stayed. The shroud of hearing the waves before seeing it adds a bit of excitement .
2024년 1월에 11박 숙박함
답변 제공: Quality Manager 님, 2024년 2월 3일
We would like primarily to thank you for choosing Iberostar Selection Paraiso Lindo for your recent holiday and also for taking the time to share your opinion. Every day is a new challenge for us, based on our passion for providing our guests with an environment similar in comfort to a home away from home. So again, we thank you for sharing this positive review with us and we hope to welcome you back again soon.Best Regards,

6/10 - 괜찮아요

Gabriel

좋아요: 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함

10/10 - 훌륭해요

Gary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함

8/10 - 좋아요

Christina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great resort for families and all ages
This was my first all-inclusive stay with my kids (9 and 11). This is a GREAT place for families, as it caters to all ages. Overall, I’d go back there again with families (perfect place for a family reunion), but not for a romantic or luxurious getaway, or for a party atmosphere. Here’s my take… Pros: The pools were a huge draw - perfect for lounging, playing, drinking, etc. The waterslides did not disappoint at all! There were always at least a few open beach chairs anywhere we went, though the premium locations tended to get snapped up quickly. Service was always very friendly. The commitment to waste reduction was a surprising perk - it was so lovely to have almost zero single-use kitchenware, which meant very little trash and a clean conscience. The beach is beautiful. It’s a large resort, but surprisingly easy to get from place to place. Fun vibe, but not crazy party place. Quiet when it needs to be. Felt VERY safe. Cons: the food was unimpressive for the most part. It did the trick, but nothing more. There were a few meals that were truly delicious, like the Japanese hibachi and the steakhouse, but otherwise, it was Costco-grade. The rooms could definitely use an upgrade, like more functioning outlets, but they served their purpose. Finally, if I went back, I’d stop by 7-11 first to load up on specialty snacks, sunscreen, pool toys, etc., because even though they sell all this stuff at the resort, it requires a second mortgage to pay for it.
2023년 12월에 7박 숙박함

4/10 - 별로예요

Sergey

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
We have been to iberostar lindo multiple times, but this time it was disappointing and the hotel clearly took a turn to worse experience. Here is what we did not like: * Christmas show viewing now requires paid reservations (150 usd, I believe). By itself, it would not affect us (we never watch it), but before the main show they have a performance by kids in the kids club, which is very important for the kids. We could not watch our kids performing on stage, because all the seats were reserved - the seats were empty, since obviously people who reserved those were not interested in 10 years old dancing, but nevertheless we were not allowed to seat there. All the parents had to watch their kids from the distance, and kids performed in front of the empty rows! Terrible * Coffee in the buffet was silently replaced with instant coffee. Was not the case before, and we hate instant coffee! * 3 days out of 6 kids club was on shortened schedule * Extremely disappointing service at Star Cafe. Several times when we asked for lattes, barista just used lactose-free milk, for the sole reason of not wishing to bend over and take the regular milk from the fridge! Had to stay on alert every time when we ordered coffee and request that she uses proper milk! * The new Il Museo restaurant serves pretty inedible food Overall, it clearly felt like the hotel is on track to cheapen the service and find ways to charge money for stuff which was free before. Very disappointing!
2023년 12월에 7박 숙박함
답변 제공: Quality Manager 님, 2024년 1월 5일
First and foremost, we thank you for your kind loyalty and trust towards Iberostar Selection Paraiso Lindo. Our guest's enjoyment is top priority and we are disappointed to hear that this stay was not as perfect as it should have been. We would like to emphasize that at Iberostar service orientation and personalized attention to our customers are of the utmost importance. We train our staff on a daily basis to exceed customer expectations and work according to our high standards of quality. On the other hand, allow us to mention that as an Iberostar hotel we know how important an aspect food and drinks are for our guests’ overall experience.Our goal is to constantly surpass ourselves, continually introducing new ideas and concepts to our gastronomy. On this occasion, we regret that we did not completely satisfy you, and we will pass on your disappointment to our team. Constructive critique is always welcomed to help us in our quest for perfection. We hope to have another opportunity to host you and change your perception about our resort through the excellent service that has distinguished us over the years.Sincerely,

6/10 - 괜찮아요

Stephen

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This is not a 5 star property, by any means. The rooms and buildings they're housed in, need a major update. Food selection and quality at the buffet restaurants was average at best. Food quality at the 2 reserved restaurants we went to, Italian and Steak, below average. Not worth the $ I paid. I would not recommend this resort.
2023년 12월에 6박 숙박함
답변 제공: Quality Manager 님, 2024년 1월 4일
Thank you for choosing Iberostar Selection Paraiso Lindo and for sharing your experience with us.We are saddened to hear that our culinary offer did not live up to your expectations because a passion for gastronomy is one of the strengths of our company. Daily we strive to take care of our varied menus that combine quality and quantity following high standards. We will share your comments with our team of chefs because; at Iberostar we know that the well-being of our guests is the reason for our daily work.Also, we sincerely regret that you found discrepancies in our facilities, as we do try to take care of every detail so that our guests enjoy their stay with us. We strive daily for complete customer satisfaction. We assure you that our Maintenance department follow a strict maintenance program in order to keep our facilities in tip-top conditionsFinally we would like to say that your comments are invaluable in helping us create the ideal holiday experience and we really hope you will allow us another opportunity to show you that your holiday experience can be improved.Best regards,

10/10 - 훌륭해요

Viktor D

2023년 12월에 7박 숙박함

10/10 - 훌륭해요

Jaime

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Espectacular hotel, the bars, restaurants, pools, shows, sports, and the most important the people work there. entertainment (Lea and Malu) bars (Marco, Victoria). Family-friendly my kid always have something to do.
2023년 12월에 6박 숙박함
답변 제공: Quality Manager 님, 2023년 12월 30일
We would like first of all for you to know that we are really pleased that you had such an excellent holiday with us at Iberostar Selection Paraiso Lindo. Every area and every service of our hotel is designed to provide a quality holiday experience, and whenever we receive confirmation this has been achieved we consider it a success story.We would like to thank you once again for your appreciation and hope to welcome you back again soon.Best Regards,

10/10 - 훌륭해요

Irina P

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice and beautiful resort with a lot of fun stuff. People are very friendly. Only one thing I didn’t like that the roof in the theater was leaking when it was raining.
2023년 12월에 10박 숙박함
답변 제공: Quality Manager 님, 2023년 12월 26일
First of all, we would like to thank you for your kind review of your recent holiday with us at Iberostar Selection Paraiso Lindo. Such a friendly review is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts.Likewise, we thank you for sharing your observations and hope that we will continue to provide you with excellent holiday experiences in the future.Best Regards,

8/10 - 좋아요

Svetlana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Big , clean room
2023년 12월에 9박 숙박함
답변 제공: Quality Manager 님, 2023년 12월 26일
We would like first and foremost to thank you for choosing Iberostar Selection Paraiso Lindo for your recent holiday. Every day is a new and exciting challenge for us based on providing our guests with a feeling of staying at another home away from home. Again we thank you for your comments and we hope to welcome you back again soon.Kind regards,

4/10 - 별로예요

Alonso

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Buen lugar muchas opciones Pero personal a veces no es empatico con el turista Además tratan de meter la membresía a cómo de lugar y si no se acepta cambian el humor y las condiciones de lo ofrecido Cobran por todo si uno no se defiende
2023년 12월에 6박 숙박함
답변 제공: Gerente de Calidad 님, 2023년 12월 26일
Le agradecemos por haber elegido Iberostar Selection Paraiso Lindo para sus más recientes vacaciones.Nuestro principal objetivo es brindar a nuestros huéspedes una experiencia memorable, superando sus expectativas en todas las áreas a través de un servicio amable y personalizado, y nos entristece saber que no lo hemos logrado.Por otro lado, en cuanto al programa de afiliación The Club, permítanos explicar que fue creado para honrar la lealtad de nuestros huéspedes y ofrecerles servicios especiales. La intención de nuestros compañeros es informar a nuestros huéspedes acerca de los diferentes servicios que tenemos en nuestros Resorts. Le ofrecemos una sincera disculpa por los inconvenientes. Esperamos poder cumplir con todas sus expectativas en sus próximas vacaciones si nos vuelve a elegir para descansar.Atentamente,

10/10 - 훌륭해요

Asnidys 님, Hialeah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함

4/10 - 별로예요

David

아이를 동반한 가족 여행
좋아요: 청결 상태
2023년 12월에 8박 숙박함

10/10 - 훌륭해요

Isabel

2023년 12월에 4박 숙박함

8/10 - 좋아요

Charles

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
There are tripping hazards in the pool area, in particular curbs around plant areas. Being about 4 inches high, they are easy to trip over, but not easily visible. My wife tripped and fell. They prioritized wedding event participants over the other guests. We had to move off of the beach to accommodate wedding photo ops.
2023년 11월에 9박 숙박함
답변 제공: Quality Manager 님, 2023년 12월 8일
First and foremost, we would like to thank you for choosing Iberostar Selection Paraiso Lindo on your most recent vacation.We are happy to hear that overall you had a good time with us.On the other hand, allow us to mention that all our guests are equally important to us, without any distinction. Our team constantly strives to provide our guests the best experiences, hand in hand with a friendly, warm and timely service at all times. We thank you for bringing your concerns to our attention and we regret not having made you feel as the important guest you are to us. We hope to have the honor of hosting you once again on your upcoming vacations.Kindly,

6/10 - 괜찮아요

Noemi

좋아요: 직원 및 서비스

8/10 - 좋아요

Raul

2023년 11월에 5박 숙박함

6/10 - 괜찮아요

Andrzej

2023년 11월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excelente
Increíble experiencia la comida el espacio todo
2023년 11월에 4박 숙박함

10/10 - 훌륭해요

Agnes

2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Nicole

단체 여행
We had a great stay at the Lindo! There is always something to do! Great nightly shows! We really enjoyed having the extras at the mall! We ate at the burger restaurant many times and enjoyed the disco! Water slides were an added bonus even for the adults!! Beach was beautiful! No seaweed in early November! Our one downfall was our group had trouble getting reservations to restaurants. They were full from the day we came in. We were able to visit the Japanese (great!) and Mexican (terrible!). We wish we could have tried more of the restaurants.
2023년 11월에 5박 숙박함
답변 제공: Quality Manager 님, 2023년 11월 19일
Thank you for taking the time to share your wonderful impressions of your stay at Iberostar Selection Paraiso Lindo. It is of the utmost importance to us that our guests enjoy of our well-thought-out holiday concept. Our main objective is to guarantee our guests can experience the highest levels of comfort in a particularly pleasant atmosphere, and we are so glad to know you enjoyed of a wonderful experience.On the other hand, we regret that our dinner reservations system was an inconvenience for you. It is important to explain that in order to create a personalized gastronomic experience, our restaurants operate under a system of different seating times planned to create a personalized and fine dining experience. Please rest assured that we have taken your concerns seriously and we hope that you will allow us another opportunity at one of our hotels in the future. Kind Regards,

10/10 - 훌륭해요

Jozua 님, Kelowna

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very grand resort yet it feels cozy and intimate. The service is excellent, staff is always friendly and nothing feels like you’re asking too much. Do make sure you book your restaurants well ahead as it books up very quickly. Booked restaurants doesn’t always means it’s full, therefore it felt like they were a bit understaffed. The Iberostar app was decent, not super quick and a little counterintuitive. At the same time it’s nice you can request, chat or book all your things on your phone by the pool.
2023년 10월에 9박 숙박함
답변 제공: Quality Manager 님, 2023년 11월 6일
Thank you for taking the time to share your wonderful impressions of your stay at Iberostar Selection Paraiso Lindo. It is of the utmost importance to us that our guests enjoy of our well-thought-out holiday concept. Our main objective is to guarantee our guests can experience the highest levels of comfort in a, particularly pleasant atmosphere, and we are so glad to know you enjoyed of a wonderful experience.On the other hand, regarding your comments about dinner reservations, allow us to explain that our restaurants operate under a system of different schedules, planned to create a personalized gastronomic experience.For this reason, we do not fill our restaurant to ensure our guests have the best experience.Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future.Kind Regards,

10/10 - 훌륭해요

Jeremy

단체 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had never experienced a place like this before in Mexico. It felt like I was in paradise. Unbelievable scenery, friendly staff, huge food selection, top shelf bar throughout, and the place was spotless everywhere. Easy quick access to the beach and it was even spotless. I will be coming back for sure as I do not think other resorts can even come close to compare.
2023년 10월에 5박 숙박함
답변 제공: Quality Manager 님, 2023년 11월 6일
First of all, we want you to know we are really pleased that you had such an excellent holiday with us at Iberostar Selection Paraiso Lindo and we want to thank you for sharing your experience with others.Our staff will be delighted with your praise, the entire team is not only particularly hospitable but is also given continuous training in terms of service and general working practice. We are therefore very pleased that both the efforts of our employees and our passionately prepared gastronomy have left a wonderful impression on you.Thank you again for sharing your motivating comments and we look forward to your next visit to our hotel.Best Regards,