6 개의 야외 수영장, 수영장 파라솔, 일광욕 의자

그랜드 팔라디움 콜로니얼 리조트 & 스파 올 인클루시브 여행 후기

4 out of 5
그랜드 팔라디움 콜로니얼 리조트 & 스파 올 인클루시브
Carretera Chetumal-Puerto Juarez, KM 256-100, Kantenah, QROO

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 986개 이용 후기 중 430개" "
평점 8 - 좋아요. 986개 이용 후기 중 322개" "
평점 6 - 괜찮아요. 986개 이용 후기 중 122개" "
평점 4 - 별로예요. 986개 이용 후기 중 58개" "
평점 2 - 너무 별로예요. 986개 이용 후기 중 54개" "

8.6/10

청결 상태

8.4/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

GENNADIY

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
👍
2024년 5월에 4박 숙박함
답변 제공: Kenia Rodriguez 님, 2024년 5월 9일
Dear Guest,Thank you very much for rating our Hotel Grand Palladium Colonial Resort & Spa.We are happy that you enjoyed our fantastic facilities and services, we trust that in your next visit to the Riviera Maya you will consider us as your first choice again.Greetings from the Caribbean,Kenia RodriguezHospitality SR Advisor

6/10 - 괜찮아요

Viktoriya

2024년 4월에 9박 숙박함
답변 제공: Sergio Hernandez - Guest Satisfaction Lead 님, 2024년 4월 28일
Dear guest,Thank you for sharing your rating with us. We value your feedback and would love to hear more about your experience to ensure we meet and exceed your expectations in the future.Warm regards,Sergio HernandezGuest Satisfaction Lead

8/10 - 좋아요

Aaron

2024년 4월에 8박 숙박함
답변 제공: Kenia Rodriguez 님, 2024년 4월 27일
Dear Mr. Aaron,Thank you for staying at Grand Palladium Colonial Resort & Spa.It is very sad to realize by this media that your stay did not meet your expectations. We would like to know the aspects that you consider we can improve, so please do not hesitate to contact us and share your point of view with us as we gladly accept any suggestions.We hope to welcome you again.Kind regards, Kenia RodriguezHospitality SR Advisor

6/10 - 괜찮아요

Andriy

좋아요: 직원 및 서비스
2024년 4월에 6박 숙박함
답변 제공: Kenia Rodriguez 님, 2024년 4월 26일
Dear Guest,Thank you for staying at Grand Palladium Colonial Resort & Spa.It is very sad to realize by this media that your stay did not meet your expectations. We would like to know the aspects that you consider we can improve, so please do not hesitate to contact us and share your point of view with us as we gladly accept any suggestions.We hope to welcome you again.Kind regards, Kenia RodriguezHospitality SR Advisor

10/10 - 훌륭해요

Aldo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great resort
2024년 4월에 4박 숙박함
답변 제공: Kenia Rodriguez 님, 2024년 4월 25일
Dear Mr. Aldo,Thank you for your great review. Happy you felt so warmly cared for by our team and that you enjoyed spending time at Grand Palladium Colonial Resort & Spa.We hope to have the chance to host you again.Kind regards,Kenia RodriguezHospitality SR Advisor

4/10 - 별로예요

Gerald

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
I did not like all the walking to the facilities when I would call for a ride very seldom would it show up also we couldn’t get a chair at the pool in the colonial because people would come out. Put your towels on first thing in the morning and no chairs were available I saw.
2024년 4월에 11박 숙박함
답변 제공: Kenia Rodriguez 님, 2024년 4월 24일
Dear Mr. Gerald,Thank you for your feedback on your recent stay at Grand Palladium Colonial Resort & Spa. We sincerely apologize for the inconvenience caused by the distance to some facilities and the difficulty securing pool chairs at the Colonial section.We understand the frustration of waiting for a ride, and we're always looking for ways to improve our transportation services. Additionally, we're addressing the issue of chair availability by implementing stricter towel saving policies.We hope these improvements will enhance the guest experience in the future. Kind regards,Kenia RodriguezHospitality SR Advisor

8/10 - 좋아요

Christi

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 8박 숙박함
답변 제공: Kenia Rodriguez 님, 2024년 4월 19일
Dear Guest,We're happy to hear that you enjoyed your stay with us at Grand Palladium Colonial Resort & Spa.It was an absolute pleasure hosting you! Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 - 훌륭해요

Steven

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff
2024년 4월에 3박 숙박함
답변 제공: Kenia Rodriguez 님, 2024년 4월 8일
Dear Mr. Steven,Thank you very much for rating our Grand Palladium Colonial Resort & Spa.We are happy that you enjoyed our fantastic facilities and services, we trust that in your next visit to the Riviera Maya you will consider us as your first choice again.Greetings from the Caribbean,Kenia RodriguezHospitality SR Advisor

10/10 - 훌륭해요

Donald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함
답변 제공: Kenia Rodriguez 님, 2024년 4월 7일
Dear Mr. Donald,Thank you for the five star review! Your loyalty is greatly appreciated. We hope to host you again in the near future.Kind regards,Kenia RodriguezHospitality SR Advisor

8/10 - 좋아요

Ahmed

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Kenia Rodriguez 님, 2024년 3월 25일
Dear Guest,Thank you very much for rating our Grand Palladium Colonial Resort & Spa.We are happy that you enjoyed our fantastic facilities and services, we trust that in your next visit to the Riviera Maya you will consider us as your first choice again.Greetings from the Caribbean,Kenia RodriguezHospitality SR Advisor

10/10 - 훌륭해요

Michael 님, Thunder Bay

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 6박 숙박함
답변 제공: Kenia Rodriguez 님, 2024년 3월 25일
Dear Guest,Thank you for this great appraisal to our Grand Palladium Colonial Resort & Spa, it is gratifying to know by your rating that your stay met your expectations.Do not hesitate to contact us to give you the best attention on your next vacation.Our warmest regards,Kenia RodriguezHospitality SR Advisor

2/10 - 너무 별로예요

Thynara

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
personal items got stolen in the resort room
2024년 2월에 2박 숙박함
답변 제공: Kenia Rodriguez 님, 2024년 3월 4일
Dear Mrs. Thynara,Thank you for taking the time to reach out to us.We would like to mention that the situations you described in no way are reflective of our hotel and definitely your comments will be shared with the corresponding departments to prevent these from happening again. On behalf of the Palladium Management please accept our sincere apologies, this unfortunate events, along with the incidents occurred in your room are not common.Kind regards,Kenia RodriguezHospitality SR Advisor

8/10 - 좋아요

Campbell

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good value for the money, a very large complex. The av la carte restaurants were often difficult to book at a suitable dining time.
2024년 2월에 7박 숙박함
답변 제공: Kenia Rodriguez 님, 2024년 3월 3일
Dear Guest,Thank you for staying at Grand Palladium Colonial Resort & Spa, and for taking the time to share your experience. We are very happy to know that overall you had a good stay at the hotel and sincerely appreciate your feedback.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 - 훌륭해요

Logan

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
To have so many staff and for them to all be so so good, friendly and helpful is a real testament to how well this place is managed. We spent a week in January as a family of 8 ranging from 17-7 and there was something for everyone. The rooms were nice, the buffets and restaurants were great. If you are looking for opulent luxury, this isn’t your place but for everyone else this will exceed your expectations.
2024년 2월에 7박 숙박함
답변 제공: Kenia Rodriguez 님, 2024년 3월 1일
Dear Guest,Thank you for the excellent rating! We endeavor to go above and beyond to ensure our guests have a memorable experience at Grand Palladium Colonial Resort & Spa! We look forward to hosting you again soon.Kind regards,Kenia RodriguezHospitality SR Advisor

6/10 - 괜찮아요

Rafael

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 7박 숙박함
답변 제공: Kenia Rodriguez 님, 2024년 3월 1일
Estimado Sr. Rafael,Gracias por alojarse en nuestro Hotel Grand Palladium Colonial Resort & Spa.Lamentamos mucho saber por este medio que su estancia no cumplió con sus expectativas.Nos encantaría conocer los aspectos en los usted considera que podemos mejorar, no dude en ponerse en contacto con nosotros y compartirnos su punto de vista, ya que con gusto aceptamos cualquier sugerencia de nuestros huéspedes.Esperamos que nos brinde la oportunidad de recibirle de nuevo en el futuro.Saludos cordiales,Kenia RodriguezHospitality SR Advisor

10/10 - 훌륭해요

Akky Martina

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful property. Excellent dining. Staff was kind and responsive. First room were in smelled dirty with a sewage smell and was very noisy with highway sound. We were moved to a new room that was very clean and less noisy.
2024년 2월에 7박 숙박함
답변 제공: Kenia Rodriguez 님, 2024년 2월 24일
Dear Mrs. Akky Martina,Thank you for staying at Grand Palladium Colonial Resort & Spa, and for taking the time to share your experience. We are very happy to know that overall you had a good stay at the hotel and sincerely appreciate your feedback.We hope you can visit us again soon so we can create an even better experience than the last one!Kind regards,Kenia RodriguezHospitality SR Advisor

8/10 - 좋아요

Ellen

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
We had a really good time at this resort. The pool areas were really nice for the kids, staff was friendly and attentive. One complaint would be the lighting in rooms could use an update, our room was very dark. The resort is beginning to show its age but overall we had a good time and really enjoyed our stay.
2024년 2월에 7박 숙박함
답변 제공: Kenia Rodriguez 님, 2024년 2월 18일
Dear Guest, Thank you so much for your rating and taking the time to review your stay at Grand Palladium Colonial Resort & Spa.We will make sure your comment is shared with our team which will be delighted to hear what you said. Thank you for your comments on the lighting in rooms, we will definitely look into this for future improvement. We hope to welcoming you back soon at the hotel.Kind regards,Kenia RodriguezHospitality SR Advisor

6/10 - 괜찮아요

David Allen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Resort is not what it once was. This was our 5th stay in the last eight years. Many of the amenities and a la carte eating Venues were either closed or only half open. The resort in general seems to be focusing on families and travel club time share patrons. The rest of the guests have to make due with poor quality of entertainment and food choices. The grounds are beautiful and adults only areas are quiet and relaxing. It’s sad for us as we truly enjoyed the old resort, but given the obvious direction it is headed we won’t be back.
2024년 2월에 6박 숙박함
답변 제공: Kenia Rodriguez 님, 2024년 2월 16일
Dear Mr. David,Thank you for taking the time to share your feedback regarding your 5th experience at Grand Palladium Colonial Resort & Spa.We're disappointed that your stay with us was less than ideal. It's unfortunate you've noticed a decline in the quality of our accommodations. We care about the comfort of our guests, so we'll address your concerns with our team moving forward. All the Palladium family remains at your entire disposal and we wish you all the best in your future trips to México.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 - 훌륭해요

Jessica Johannie Palin

2024년 2월에 6박 숙박함
답변 제공: Kenia Rodriguez 님, 2024년 2월 14일
Dear Mrs. Jessica,Thank you for your great review. Happy you felt so warmly cared for by our team and that you enjoyed spending time at Grand Palladium Colonial Resort & Spa.We hope to have the chance to host you again.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 - 훌륭해요

Madelyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
this resort is gorgeous! a lot of wildlife. we saw so many coatis, raccoons, and birds. the lush greenery and jungle vibe is amazing. the staff were very friendly and helpful. it’s a big resort and they have trams to get you around if needed. I highly recommend.
답변 제공: Sergio Hernandez - Guest Satisfaction Lead 님, 2024년 2월 9일
Dear Mrs. Madelyn.Thank you for taking the time to share your wonderful experience at Grand Palladium Colonial Resort & Spa! We're delighted to hear that you found our resort gorgeous, with its abundant wildlife, lush greenery, and captivating jungle vibe.It's heartening to know that our staff's friendliness and helpfulness added to the enjoyment of your stay. Our team works hard to create a welcoming and accommodating atmosphere for our guests.We're glad you appreciated the convenience of our tram service, making it easy to explore our expansive resort. Your recommendation means a lot to us, and we're grateful for your kind words.Thank you for choosing Grand Palladium Colonial Resort & Spa. We look forward to the pleasure of welcoming you back for another memorable stay amidst the beauty of our resort.Warm regards,Sergio HernandezGuest Satisfaction Lead

10/10 - 훌륭해요

Gurpal

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff engagement really stands out at this resort. Was my first time visiting and online shows a pool table in their Sports Bar, however, there was not one in there when I checked in. I had trouble getting JD/regular Pepsi from a lot of the bars as it was not stocked, which I thought was shocking. I received an email requesting feedback on the first morning and I obliged, listing the issues with the lack of available JD and the pool table issue. Staff responded by sending me a bottle of JD, every bar was then stocked with JD and regular Pepsi and the Sports Bar suddenly had a pool table, fuzzball table and arcade games! Staff even went out of their way to secure us a booking for the Japanese restaurant when an accident meant we had to leave dinner early. Top marks for customer service, keep it up!
답변 제공: Kenia Rodriguez 님, 2024년 2월 5일
Dear Guest,Thank you for your great review. Happy you felt so warmly cared for by our team and that you enjoyed spending time at Grand Palladium Colonial Resort & Spa. We hope to have the chance to host you again.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 - 훌륭해요

KOSTIANTYN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 7박 숙박함
답변 제공: Kenia Rodriguez 님, 2024년 2월 4일
Dear Guest,Thank you very much for your score!We really appreciate the time you have devoted to give us your opinion and we are very happy that you chose us as your travel destination.We hope to have the pleasure of welcoming you soon at any of our Palladium hotels.Best regards,Kenia RodriguezHospitality SR Advisor

6/10 - 괜찮아요

Paige

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The property is beautiful and offers many options! It was so nice to be able to go between the resorts and the transportation was easy and fast! The staff were so nice although at times, were a little slow, but that’s the name of the game with a resort of this size. Now this report is massive, get ready to walk a lot! The signs are a little confusing at first. I personally didn’t mind the walk but would have loved to be closer to the ocean. There weren’t rooms close to the ocean or pool. We did have a leak in our room and overall, it could have been updated some compared to the other rooms we saw but the staff kept it clean and stocked up. The ocean has a small section where it’s not rocky, otherwise it’s super rocky in order to swim or get to a spot to stand. There was a lot of seaweed but the staff worked diligently to clean it up. I wouldn’t stay here again, but it is ideal for families as there’s lots of stuff to do with kids.
2024년 1월에 6박 숙박함
답변 제공: Kenia Rodriguez 님, 2024년 2월 1일
Dear Guest,Thank you for choosing Grand Palladium Colonial Resort & Spa as your vacation destination and for the time you have invested in sharing your opinion. We are really sorry to learn from your review that you would not return due to the situations you experienced during your recent stay. We appreciate your observations as they are really helpful for us to identify opportunity areas. Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 - 훌륭해요

Michael

2024년 1월에 7박 숙박함
답변 제공: Kenia Rodriguez 님, 2024년 1월 29일
Dear Mr. Michael,Thank you for this great appraisal to our Grand Palladium Colonial Resort & Spa, it is gratifying to know by your rating that your stay met your expectations.Do not hesitate to contact us to give you the best attention on your next vacation.Our warmest regards,Kenia RodriguezHospitality SR Advisor

10/10 - 훌륭해요

Laura

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful resort we had a blast!!!
2024년 1월에 7박 숙박함
답변 제공: Kenia Rodriguez 님, 2024년 1월 24일
Dear Mrs. Laura,We're happy to hear that you enjoyed your stay with us at Grand Pallaidum Colonial Resort & Spa.It was an absolute pleasure hosting you! Kind regards,Kenia RodriguezHospitality SR Advisor

8/10 - 좋아요

Omar

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We spent 10 days at the Grand Palladium and really enjoyed our stay and experience. Our entire family loved it, and we would come back for sure! I rated it a 4 but it would be a 4.5 truly because of the following: 1. We arrived to our hotel room in the Colonial resort and boy was it outdated. Our room was damp, didn't feel clean (to us) and we noticed in the washroom that the shower wand had to be held because if not, it would splash water everywhere! We tried to find a way to fix it but we noted that it did not fit the holder where it was supposed to sit. The fix: By our first night, we knew we needed to change rooms and so, paid extra to get transferred to a room that was newer. This was great as the room and washroom was beautiful. This did irk us a bit as we felt that having to pay extra after the money we spent originally and for staying 10 days was unnecessary but it is what it is. 2. The Shuttles were great... When we could get one. We would call for one from our villa and we'd be told that none were available, or we would wait for one at one of the lobby's and we would have to wait long periods of time. Empty shuttles would drive past us and when we would ask for a ride (because it was on their way), they would politely decline. Sometimes the drivers would stop and ask us if we needed a ride and we truly loved that! The fix: We ended up walking from our new room in Kantenah to Colonial every day. Which was fine as we needed to walk off the buffet lol!
2024년 1월에 10박 숙박함
답변 제공: Kenia Rodriguez 님, 2024년 1월 21일
Dear Mr. Omar,We sincerely apologize for the challenges you've encountered during your stay with us, and we deeply regret any inconvenience caused. Your feedback is invaluable to us, and we are committed to making the necessary improvements to ensure a more positive experience moving forward. Thank you for choosing the Grand Palladium Colonial Resort & Spa, and we hope to have the opportunity to welcome you back in the future for a more positive and enjoyable stay.Warm regards,Kenia RodriguezHospitality SR Advisor

6/10 - 괜찮아요

Deedra Kaya

2024년 1월에 7박 숙박함
답변 제공: Kenia Rodriguez 님, 2024년 1월 19일
Dear Mrs. Deedra Kaya,Thank you for staying at Grand Palladium Colonial Resort & Spa.It is very sad to realize by this media that your stay did not meet your expectations. We would like to know the aspects that you consider we can improve, so please do not hesitate to contact us and share your point of view with us as we gladly accept any suggestions.We hope to welcome you again.Kind regards, Kenia RodriguezHospitality SR Advisor

6/10 - 괜찮아요

Ariana

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 1월에 7박 숙박함
답변 제공: Kenia Rodriguez 님, 2024년 1월 18일
Dear Mrs. Ariana,Thank you for staying at Grand Palladium Colonial Resort & Spa.It is very sad to realize by this media that your stay did not meet your expectations. We would like to know the aspects that you consider we can improve, so please do not hesitate to contact us and share your point of view with us as we gladly accept any suggestions.We hope to welcome you again.Kind regards, Kenia RodriguezHospitality SR Advisor

10/10 - 훌륭해요

Ylli

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is very beautiful!! Service needs to improve and the rooms…
2024년 1월에 7박 숙박함
답변 제공: Kenia Rodriguez 님, 2024년 1월 11일
Dear Guest,Thank you for the five star review! Your loyalty is greatly appreciated. We hope to host you again in the near future.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 - 훌륭해요

Valeriy 님, rockaway Beach

2023년 12월에 8박 숙박함
답변 제공: Kenia Rodriguez 님, 2023년 12월 30일
Dear Mrs. Valeriy,Thank you for this great appraisal to our Grand Palladium Colonial Resort & Spa, it is gratifying to know by your rating that your stay met your expectations.Do not hesitate to contact us to give you the best attention on your next vacation.Our warmest regards,Kenia RodriguezHospitality SR Advisor

10/10 - 훌륭해요

Adel 님, Erie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great experience
답변 제공: Kenia Rodriguez 님, 2023년 12월 27일
Dear Mrs. Adel,Thank you for your great review. Happy you felt so warmly cared for by our team and that you enjoyed spending time at Grand Palladium Colonial Resort & Spa.We hope to have the chance to host you again.Kind regards,Kenia RodriguezHospitality SR Advisor

6/10 - 괜찮아요

Andreas

2023년 12월에 3박 숙박함
답변 제공: Kenia Rodriguez 님, 2023년 12월 27일
Dear Guest,Thank you for staying at Grand Palladium Colonial Resort & Spa.It is very sad to realize by this media that your stay did not meet your expectations. We would like to know the aspects that you consider we can improve, so please do not hesitate to contact us and share your point of view with us as we gladly accept any suggestions.We hope to welcome you again.Kind regards, Kenia RodriguezHospitality SR Advisor

10/10 - 훌륭해요

Sofiya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed the jungle vibe, and the entertainment and the view
2023년 12월에 6박 숙박함
답변 제공: Kenia Rodriguez 님, 2023년 12월 21일
Dear Mrs. Sofiya,Thank you for taking the time to share your recent experience at the hotel. We are so happy that you enjoyed your stay and pleased to read the wonderful comments about your visit. We sincerely appreciate your gracious comments and look forward to welcoming you back for another memorable getaway.Kind regards,Kenia RodriguezHospitality SR Advisor

8/10 - 좋아요

jose

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No pick up at airport very disappointed had to take taxi 240 us each way.
2023년 11월에 7박 숙박함
답변 제공: Regina Núñez 님, 2023년 12월 14일
Dear Mr. Jose.Thank you very much for choosing Grand Palladium Colonial Resort & Spa to host your vacation.We are very sorry to hear that you did not receive the service you deserve and that our team is characterized to provide to all our guests, at no time was our intention to cloud or affect your vacation.However, we thank you for your comments as they are very valuable to us and also are the same that makes us walk towards a constant improvement in our services and attentions.Best regards.Regina Núñez.Hospitality Advisor.

10/10 - 훌륭해요

Louise

2023년 11월에 3박 숙박함
답변 제공: Kenia Rodriguez 님, 2023년 12월 27일
Dear Guest,Thank you for this great appraisal to our Grand Palladium Colonial Resort & Spa, it is gratifying to know by your rating that your stay met your expectations.Do not hesitate to contact us to give you the best attention on your next vacation.Our warmest regards,Kenia RodriguezHospitality SR Advisor

10/10 - 훌륭해요

Jacqueline Carol

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Colonial is one of three connected resorts, and while it was large, it did not seem overly crowded in the buffet or by the pool and beach. The walkways were quaint and clean. The pool was awesome! The staff in all areas were friendly and enthusiastic! I would recommend going here again.
2023년 11월에 7박 숙박함
답변 제공: Regina Núñez 님, 2023년 12월 6일
Dear Jacqueline Carol.Thank you very much for choosing Grand Palladium Colonial Resort & Spa for your recent vacation to the Mexican Caribbean.We are pleased to know from your review that our services and attentions have lived up to your expectations.We look forward to the privilege of hosting you again on your next visit to the Riviera Maya.Best regards.Regina Núñez.Hospitality Advisor.

10/10 - 훌륭해요

Mahshid 님, THORNHILL

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The smell of swage in parts of the property, around indoor washrooms and especially in our room was not acceptable. It seems the drainage system in some rooms needs repair.
2023년 11월에 6박 숙박함
답변 제공: Kenia Rodriguez 님, 2023년 11월 28일
Dear Guest,Thank you for having chosen to stay at Grand Palladium Colonial Resort & Spa and for sharing your review.I am so sorry you found your room and our facilities unacceptable. I can assure you that is not the standard in our hotel. We work hard to make sure our housekeepers keep each and every guest room and bathroom clean; my apologies. I hope you consider staying with us again. We’d love to have you as our guest again to ensure you have a much more positive experience.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 - 훌륭해요

Marlene

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our stay!!
2023년 11월에 2박 숙박함
답변 제공: Kenia Rodriguez 님, 2023년 11월 28일
Dear Mrs. Marlene,Thank you for the five star review! Your loyalty is greatly appreciated. We hope to host you again in the near future.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 - 훌륭해요

Charlene

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved everything about this property
2023년 10월에 6박 숙박함
답변 제공: Kenia Rodriguez 님, 2023년 11월 14일
Dear Mr. Charlene,Thank you for the five star review! Your loyalty is greatly appreciated. We hope to host you again in the near future.Kind regards,Kenia RodriguezHospitality SR Advisor

8/10 - 좋아요

Ana Miriam Lopez

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a great experience, the only down side was the fact that we have to wait for the car to go to the lobby, otherwise it will take long time walking and with a toddler is hard
2023년 10월에 3박 숙박함
답변 제공: Regina Núñez 님, 2023년 10월 17일
Dear Ana Miriam Lopez.Thank you very much for choosing us to host your recent Riviera Maya vacation.We are pleased to know that you had an amazing stay, and know that we have passed your comments with our team in order to create new strategies for improvement.We hope you visit us again very soon, it will be a pleasure to serve you.Best regards.Regina Núñez.Hospitality Advisor.

10/10 - 훌륭해요

Elaine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
3rd time here, loved it and will return
2023년 9월에 5박 숙박함
답변 제공: Kenia Rodriguez 님, 2023년 9월 23일
Dear Mrs. Elaine,Thank you for the five star review! Your loyalty is greatly appreciated. We hope to host you again in the near future.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 - 훌륭해요

Cadel

좋아요: 청결 상태, 직원 및 서비스
The Grand Palladium Colonial have 2 hotel at the same area, the second one is Grand Palladium White Sands, this hotel is much much better in all aspects, better buffet, better and quiet pool, absolutely better rooms, the other one, The Palladium Colonial needs a lot improvement, special the rooms, furniture are very old and in bad shape. Rooms at first floor smells like humidity or mold in all building, pool very busy, buffet very busy, furniture needs replaced at pool area. Exterior areas are amazing in both hotels, car service for connecting one hotel with the other are excellent!! Every day they have pool activity like aerobics, bikes inside the pool at White Sands hotel, this is absolutely wonderful, the guys doing excellent work 👏👏👏👏👏 ,all the stuff are very nice and always available for any thing you need. Every day they cook wonderful food like Paella, Hamburgers and more around noon at the pool side. Hotel night shows are exceptional!!! The dancing team at the show ( girls and boys) are incredible!! We don’t have enough words for express how good the are excellent dancing and acting!!Every night is a different show one better than other, absolutely amazing!!!!!!👏👏👏👏👏👏 Beach is not good, very small area looks good from outside but inside is a lot of rocks. Fauna around hotel is amazing, you can see every day a lot beautiful animals like iguana, coatis, monkeys flamingos etc, beautiful and transparent lakes everywhere!! The food at the buffet restaurant are ok!
2023년 9월에 3박 숙박함
답변 제공: Alejandra Portillo 님, 2023년 9월 10일
Dear Cadel, Thank you for taking the time to share with us your experience at Grand Palladium Colonial Resort & Spa to contribute to the continuous improvement of our service.It is gratifying to know from your review that you enjoyed the services, facilities, dining experience and the natural surroundings. We take into account each of your comments, making them reach each of the departments involved and improve in the areas you mention. We hope you will give us the opportunity to welcome you back to Grand Palladium Colonial Resort & Spa. Best regards.Alejandra Portillo GIFT Advisor

10/10 - 훌륭해요

Heveline Feitoza

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great for families
답변 제공: Regina Núñez 님, 2023년 8월 31일
Dear Heveline Feitoza.Thank you very much for selecting Grand Palladium Colonial Resort & Spa for your recent family vacation to the Mexican Caribbean.We are pleased to know from your review that our services and attentions have lived up to your expectations.We hope to have the privilege of hosting you again on your next visit to the Riviera Maya.Best regards.Regina Núñez.Hospitality Advisor.

10/10 - 훌륭해요

Ivan

2023년 8월에 4박 숙박함
답변 제공: Alejandra Portillo 님, 2023년 9월 10일
Apreciable Iván, Agradecemos su valoración a través de Expedia. Lo invitamos a compartir con Grand Palladium Colonial Resort & Spa, su experiencia.Confiamos nos brinde la oportunidad de darle de nuevo la bienvenida.Reciba un afectuoso saludo.Alejandra Portillo GIFT Advisor

2/10 - 너무 별로예요

Martina

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Terrible customer service at restaurants and bars and watch out for the personal when asking for a taxi, they will negotiate the rate with the drivers and will way way over price
2023년 6월에 5박 숙박함
답변 제공: Kenia Rodriguez 님, 2023년 8월 21일
Dear Mrs. Martina,Thank you for having chosen to stay at Grand Palladium Colonial Resort & Spa and for sharing your review. We deeply regret to know you are disappointed with our service, certainly the attitude you described is not reflective of our renowned hospitality; therefore, we offer our most sincere apologies for the inconveniences you have experienced and rest assured that your comments were referred to our Management to review our standards and work on improving our services.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 - 훌륭해요

Chhoeuth

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Truly wonderful!! What can you ask for more! It’s like a big family in Paradise. This is our first time here with my family and we enjoyed it very much. The resort has everything you need from a relaxing spa, beautiful beach, all kinds of pools, kid’s club, great entertainment and beautiful areas to take pictures. My daughter loved the kid’s club and I felt safe leaving her there which is very important. The buffet was very nice with great variety of choices. Their restaurants are excellent, our favourite was Bahia e Brasa.You really eat well here!! The staffs are all amazing and welcoming.They really take care of you like royalty. Big shout out to Sony & everyone who made our stay so wonderful. We will definitely come back.
2023년 8월에 7박 숙박함
답변 제공: Kenia Rodriguez 님, 2023년 8월 21일
Dear Guest,Thank you for your recent visit to the Grand Palladium Colonial Resort & Spa and the wonderful feedback you’ve shared with the Expedia community. We are thrilled to know that we were able to meet your expectation with regards to your accommodation and our hotel facilities. We truly appreciate the five-star rating you have generously bestowed on us and we hope to have the honor of hosting your stay once again in the near future!Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 - 훌륭해요

Jose Isidro

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy buen servicio
2023년 8월에 3박 숙박함
답변 제공: Regina Núñez 님, 2023년 8월 14일
Estimado Jose Isidro.Muchas gracias por haber seleccionado Grand Palladium Colonial Resort & Spa, para sus recientes vacaciones al Caribe Mexicano.Nos complace el conocer por su valoración que nuestros servicios y atenciones han logrado estar a la altura de sus expectativas.Esperamos tener el privilegio de alojarlos nuevamente en su próxima vistita a la Riviera Maya.Reciba un cordial saludo.Regina Núñez.Hospitality Advisor.

10/10 - 훌륭해요

Jose Rogelio

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente hotel y el personal siempre muy atento con sus huéspedes.
2023년 8월에 2박 숙박함
답변 제공: Regina Núñez 님, 2023년 8월 12일
Estimado Jose Rogelio.Muchas gracias por haber seleccionado Grand Palladium Colonial Resort & Spa, para sus recientes vacaciones al Caribe Mexicano.Nos complace el conocer por su valoración que nuestros servicios y atenciones han logrado estar a la altura de sus expectativas.Esperamos tener el privilegio de alojarlos nuevamente en su próxima vistita a la Riviera Maya.Reciba un cordial saludo,Regina Núñez.Hospitality Advisor.

10/10 - 훌륭해요

Aleksandra

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed at many resorts around the world but Grand Palladium experience was the best so far. The property is huge but easy to walk around. They have golf carts for your convenience. We felt like we stayed at the national park were all the trees and jungles and wild life was captive. We had an amazing concierge Sony. She was the best!!! So accomodating, nice, polite, always available! She booked all our restaurants and massage services, answered all my endless questions and was always there for us. I haven't seen such service anywhere. The property is clean and it wasn't crowded, we loved our stay with two kids (2 and 8 years) and they loved it too. Some suggestions for your future stay: buy some mosquito spray, buy swim shoes if you want to enjoy snorkeling. Thank you so much Grand Palladium and Sony we will be absolutely back!!!!
2023년 8월에 9박 숙박함
답변 제공: Regina Núñez 님, 2023년 8월 12일
Dear Aleksandra.Thank you very much for choosing us to host your most recent Riviera Maya vacation.We are very excited to receive your comments, especially from Sony which we will certainly share with you.We hope you will be able to visit us again very soon.Best regards. Regina Núñez.Hospitality Advisor.

10/10 - 훌륭해요

karen

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great pool area
2023년 7월에 5박 숙박함
답변 제공: Erick Sarabia. GIFT Advisor. 님, 2023년 8월 5일
Dear Karen,We thank you on behalf of Grand Palladium Colonial Resort & Spa for choosing us to host your recent vacation and sharing your review with us.We are glad to know that our services and facilities have been worthy of your excellent rating and comments.We will continue to work on converting customers into fans.Best regards.Erick Sarabia.GIFT Advisor.