디럭스룸, 킹사이즈침대 1개, 금연 (Deluxe Executive Room) | 고급 침구, 책상, 노트북 작업 공간, 다리미/다리미판

라킨타 인 바이 윈덤 세인트루이스 헤이즐우드 - 에어포트 노스 여행 후기

2.5 out of 5

이용 후기

6.4
평점 10 - 훌륭해요. 1000개 이용 후기 중 203개" "
평점 8 - 좋아요. 1000개 이용 후기 중 254개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 182개" "
평점 4 - 별로예요. 1000개 이용 후기 중 184개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 177개" "

6.4/10

청결 상태

7.4/10

직원 및 서비스

6.6/10

편의 시설/서비스

6.0/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

10/10 - 훌륭해요

shuron

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good deal
2024년 4월에 2박 숙박함
답변 제공: M 님, 2024년 5월 3일
Dear Shuron,Thank you for taking the time to rate us so highly! We are thrilled to know that you enjoyed your stay with us and that we met your expectations. We always strive to provide quality service and satisfaction to the guests, and we are delighted that we could do so for you. We hope to welcome you back in the future for another outstanding stay. Best regards,Management Team

10/10 - 훌륭해요

Theodore

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2024년 4월에 2박 숙박함
답변 제공: M 님, 2024년 4월 26일
Dear Theodore,Thank you for taking the time to rate us so highly! We are thrilled to know that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all our guests, and we are delighted that we could do so for you. We hope to welcome you back in the future for another outstanding stay. Best regards,Management Team

4/10 - 별로예요

Floyd

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: M 님, 2024년 4월 19일
Dear Floyd,Thank you for your review. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we sincerely apologize for not exceeding your expectations. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team

10/10 - 훌륭해요

LeErik

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was cool you can leave a cash deposit that they will return when you check out
2024년 3월에 1박 숙박함
답변 제공: M 님, 2024년 4월 5일
Dear LeErik,Thank you for taking the time to rate us so highly! We are thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all our guests, and we are delighted that we could do so for you. We hope to welcome you back in the future for another outstanding stay. Best regards,Management Team

10/10 - 훌륭해요

Floyd

2024년 3월에 1박 숙박함
답변 제공: M 님, 2024년 4월 19일
Dear Floyd,Thank you for taking the time to rate us so highly! We are thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all our guests, and we are delighted that we could do so for you. We hope to welcome you back in the future for another outstanding stay. Best regards,Management Team

2/10 - 너무 별로예요

Larry

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very poorly maintained. Wrinkled carpet Badly soiled chairs in room. I would not return or recommend this motel.
2024년 3월에 1박 숙박함
답변 제공: M 님, 2024년 3월 29일
Dear Larry,We are disappointed to know that our rooms, furniture, or facilities did not work well for you. We shall look into the concerns you've mentioned to make sure that our rooms are adequately upgraded in terms of furnishings and maintenance. Thank you for giving us a detailed account of your stay and sharing your feedback with us accordingly. On that note, we request you give us another chance to rectify our errors and earn your trust!Sincerely,Management Team

2/10 - 너무 별로예요

Michael

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is gross. I don't recommend. When we first arrived to our room, the bedding was dirty- stains like candy had been on the bed. Asked for it to be replaced, which it was promptly. However, the floors are covered in stains throughout. The entire place smells like Marijuana. Staff doesn't seem to care or control it.
2024년 3월에 1박 숙박함
답변 제공: M 님, 2024년 3월 29일
Dear Michael,Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the cleanliness issues in your room. This does not reflect our usual standards, and we take your feedback seriously. Our housekeeping team will be informed, and immediate steps will be taken to rectify the situation and ensure thorough cleaning procedures are followed. We would be grateful if you allow us to make amends and improve your experience during your next stay.Sincerely,Management Team

10/10 - 훌륭해요

Madhu

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 3월에 1박 숙박함
답변 제공: M 님, 2024년 3월 29일
Dear Madhu,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy to know you liked your stay and we hope you choose us again in the future. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team

6/10 - 괜찮아요

Mark

2024년 3월에 1박 숙박함
답변 제공: M 님, 2024년 3월 29일
Dear Mark,We are pleased to hear that you found the overall stay comfortable, but we understand that this alone does not compensate for the other issues you encountered. Please feel free to share the areas where we fell short in your case so that we can address the issues promptly. We are committed to providing our guests with exceptional service and accommodations, and we hope to have the opportunity to welcome you back in the future to demonstrate the improvements we have made.Best regards,Management Team

10/10 - 훌륭해요

Nnamdi

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 2월에 3박 숙박함
답변 제공: M 님, 2024년 3월 22일
Dear Nnamdi,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team

6/10 - 괜찮아요

Cassie

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice staff. Everyone was welcoming and friendly. Stayed 4 days no housekeeper came to clean the room during my stay. I had to go to desk for towels and tissues. There was a lack of both in the room. Door had huge gap you could see inside the room and security latch was removed.
2024년 3월에 4박 숙박함
답변 제공: M 님, 2024년 3월 22일
Dear Cassie,Thank you for sharing your feedback with us. We appreciate knowing the positive aspects of your stay and areas where we can improve. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Rest assured, we will investigate the issues and make the necessary corrections. On that note, we appreciate you bringing your concern to our notice. We earnestly ask for another chance to host you better.Sincerely,Management Team

2/10 - 너무 별로예요

Brendanisha

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing
답변 제공: M 님, 2024년 3월 22일
Dear Brendanisha,Thank you for taking the time to share your review with us. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issue. Regardless, we sincerely apologize for not exceeding your expectations. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team

10/10 - 훌륭해요

Gregory

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was fantastic. There was some updating happening to the building but it didn't hamper the experience.
2024년 3월에 3박 숙박함
답변 제공: M 님, 2024년 3월 15일
Dear Gregory,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team

2/10 - 너무 별로예요

James

2024년 3월에 1박 숙박함
답변 제공: M 님, 2024년 3월 29일
Dear James,Thank you for sharing your feedback with us. We appreciate knowing the positive aspects of your stay and areas where we can improve. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Rest assured, we will investigate the issues and make the necessary corrections. On that note, we appreciate you bringing your concern to our notice. We earnestly ask for another chance to host you better.Sincerely,Management Team

8/10 - 좋아요

Kelsey

2024년 1월에 4박 숙박함
답변 제공: M 님, 2024년 1월 17일
Dear Kelsey,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

2/10 - 너무 별로예요

Carlos

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The building was literally flooding and the police woke us at 5:00 am
2024년 1월에 1박 숙박함
답변 제공: M 님, 2024년 1월 17일
Dear Carlos,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team

2/10 - 너무 별로예요

Kristen

별로예요: 직원 및 서비스
Evacuated at 6 am due to a pipe busting, no reimbursement on room provided
2024년 1월에 2박 숙박함
답변 제공: M 님, 2024년 1월 17일
Dear Kristen,Thank you for taking the time to share your review with us. We are beyond disheartened to know that your recent stay with us was not up to the mark and we failed to exceed your expectations. Please accept our sincere apologies. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. Having said that, we would hate to lose a valued guest like you. If given another chance, we will go above and beyond to make sure your future stays are completely up to the mark.Sincerely,Management Team

6/10 - 괜찮아요

Bri

2023년 12월에 1박 숙박함
답변 제공: M 님, 2024년 1월 11일
Dear Bri,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team

4/10 - 별로예요

Emma

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: M 님, 2024년 1월 6일
Dear Emma,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

6/10 - 괜찮아요

Cheikh

2023년 12월에 5박 숙박함
답변 제공: M 님, 2024년 1월 6일
Dear Cheikh,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team

6/10 - 괜찮아요

Indego

연인과의 여행
2023년 12월에 1박 숙박함
답변 제공: M 님, 2024년 1월 6일
Dear Indego,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team

4/10 - 별로예요

Larrell

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Look elsewhere
Unaware of cleaning deposit charge of $150 until we arrived. There was an unusual order throughout hotel. Door to room had nails exposed and locks inconsistently worked and unsecured. When asked to change rooms the hotel staff refused for no reason
2023년 12월에 3박 숙박함
답변 제공: M 님, 2023년 12월 27일
Dear Larrell,Thank you for reviewing your stay with us. We really regret the inconvenience you faced because of the miscommunication regarding the deposit fee. We want to assure you that the money taken on your check-in is released right after you leave our hotel. Please be advised that it takes up to 14 business days for the banks to settle the amount. If in case the amount does not reflect in your account in the given time period, please get in touch with your bank and feel free to call us directly. Once again, inconvenience regretted.Sincerely,Management Team

10/10 - 훌륭해요

Teresa

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay!
Comfortable beds, quiet, great breakfast, friendly staff, everything was good. Not sure why this motels ratings are not higher. I would return and stay again.
2023년 12월에 2박 숙박함
답변 제공: M 님, 2023년 12월 14일
Dear Teresa,Your feedback is very valuable to us, and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

2/10 - 너무 별로예요

Timothy

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was one of the worst hotels that I stayed in. Not anything was done to adequately accommodate our stay. Had an ask for towels. Ran very low on toilet paper. Trash was never emptied. Bed sheet was too small for the bed, kept coming off. Worst experience of.
2023년 11월에 4박 숙박함
답변 제공: M 님, 2023년 12월 1일
Dear Timothy,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. Everyone deeply regrets the inconvenience you faced, and we can only assure you that all necessary course corrections will be made at the earliest. This is not the kind of hospitality standard we have set for ourselves, and in our quest to improve our quality services, we are indeed taking gradual steps in upgrading our property and enhancing our hotel room services. Having said that, we would hate to lose a valued guest like you, and if given another chance, we will go above and beyond to make sure your future stays are completely up to the mark. We really look forward to hosting you better.Sincerely,Management Team

10/10 - 훌륭해요

Ashley

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very enjoyable property to stay at
2023년 11월에 2박 숙박함
답변 제공: M 님, 2023년 12월 1일
Dear Ashley,Your feedback is very valuable to us, and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Sam 님, 2023년 11월 12일
Did you come to any problem during your stay?

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Sam 님, 2023년 11월 12일
Did you encounter any problem during your stay?

6/10 - 괜찮아요

Jaclyn

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Unclean room
Front desk was kind and friendly. The breakfast was good. But would not return due to the dirty room. The carpet had crumbs, the comforter had stains and dirt and hard surfaces were sticky. I don’t mind dated hotels but they should at least be clean.
2023년 11월에 1박 숙박함
답변 제공: M 님, 2023년 11월 9일
Dear Jaclyn,Thank you for choosing to do business with us. We really appreciate your post-stay review and going forward, we will consider it to enhance our hospitality services. We have noted your concerns regarding the cleanliness of our property. Please be advised that we are striving to adopt the best hygiene standards possible, and keeping your feedback in mind, we will adopt a more stringent approach from hereon. Our entire hotel staff regrets the inconvenience you faced. However, we will make sure a similar situation does not occur in the future. On that note, we hope you will give us another chance to host you better. Sincerely,Management Team

4/10 - 별로예요

Paula

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: M 님, 2023년 11월 9일
Dear Paula,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

4/10 - 별로예요

Daniel

별로예요: 청결 상태, 직원 및 서비스
Poorly managed!! I can see that significant amounts of money were spent probably during the COVID time period. However, that will soon go away with a total lack of management. The 'so called' Security man was busy watching TV. The front desk man was 'busy' on his device. The area is only 6 miles from where the riots occured about 2 years ago.
2023년 11월에 1박 숙박함
답변 제공: M 님, 2023년 11월 9일
Dear Daniel,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team

2/10 - 너무 별로예요

Starr

2023년 10월에 2박 숙박함
답변 제공: M 님, 2023년 11월 23일
Dear Starr,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

6/10 - 괜찮아요

Rianne

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
The pros: The staff was very friendly and the continental breakfast was awesome. I would definitely stay again. The cons: Our room wasn’t as clean as I would have liked. It could have been vacuumed more thoroughly, a few things were missed, and the sheets had some yellow staining on them. I did not complain or even being it to management’s attention because it was still adequate and I wasn’t worried about it.
2023년 10월에 1박 숙박함
답변 제공: M 님, 2023년 11월 2일
Dear Rianne,We appreciate you taking the time to share your review with us. Our entire staff, thank you for your modest rating. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. On that note, we hope you will choose to stay with us again in the future, so we can serve you even better. Sincerely,Management Team

8/10 - 좋아요

Joseph

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice price
2023년 10월에 2박 숙박함
답변 제공: M 님, 2023년 10월 26일
Dear Joseph,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 - 좋아요

Justin

2023년 10월에 2박 숙박함
답변 제공: M 님, 2023년 10월 26일
Dear Justin,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

2/10 - 너무 별로예요

Andrew

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Mortified
Never stayed, got there checked in then went up to room and within 5 mins were leaving and checked out. Waiting on reimbursement
2023년 10월에 1박 숙박함
답변 제공: M 님, 2023년 10월 21일
Dear Andrew,Thank you for taking the time to share your review with us. We are beyond disheartened to know that your recent stay with us was not up to the mark and we failed to exceed your expectations. Please accept our sincere apologies. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. Having said that, we would hate to lose a valued guest like you. If given another chance, we will go above and beyond to make sure your future stays are completely up to the mark.Sincerely,Management Team

10/10 - 훌륭해요

Mei-Shyuan

출장 여행, 가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
It was good experience to stay here for long driving from Michigan. Thanks for all staff and service! I would recommend for my friend in the future!
2023년 10월에 1박 숙박함
답변 제공: M 님, 2023년 10월 21일
Dear Mei-Shyuan,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

8/10 - 좋아요

Ellen Louise

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: M 님, 2023년 10월 20일
Dear Ellen Louise,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

6/10 - 괜찮아요

Timara

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bathroom was gross.
2023년 9월에 1박 숙박함
답변 제공: M 님, 2023년 10월 21일
Dear Timara,Thank you for choosing to do business with us. We really appreciate your post-stay review and going forward, we will consider it to enhance our hospitality services. We have noted your concerns regarding the cleanliness of our property. Please be advised that we are striving to adopt the best hygiene standards possible, and keeping your feedback in mind, we will adopt a more stringent approach from hereon. Our entire hotel staff regrets the inconvenience you faced. However, we will make sure a similar situation does not occur in the future. On that note, we hope you will give us another chance to host you better. Sincerely,Management Team

8/10 - 좋아요

Arielle

가족 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: M 님, 2023년 10월 20일
Dear Arielle,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

6/10 - 괜찮아요

Brandon

별로예요: 숙박 시설 상태 및 시설
It’s not really how it is in the photos. It was okay but the carpets were dirty and the air condition needed cleaning and the curtains need to be looked at in our room it had like a paper clip holding up one of the some of the holes you put the curtains through.
2023년 10월에 1박 숙박함
답변 제공: M 님, 2023년 10월 13일
Dear Brandon,Thank you for choosing to do business with us. We really appreciate your post-stay review and going forward, we will consider it to enhance our hospitality services. We have noted your concerns regarding the cleanliness of our property. Please be advised that we are striving to adopt the best hygiene standards possible, and keeping your feedback in mind, we will adopt a more stringent approach from hereon. Our entire hotel staff regrets the inconvenience you faced. However, we will make sure a similar situation does not occur in the future. On that note, we hope you will give us another chance to host you better. Sincerely,Management Team

10/10 - 훌륭해요

Sierra Del

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The breakfast was excellent and the person working the breakfast was very kind. The check in desk people were kind as well. The room was clean and everything was functional.
2023년 10월에 1박 숙박함
답변 제공: M 님, 2023년 10월 13일
Dear Sierra Del,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

4/10 - 별로예요

Ashli

아이를 동반한 가족 여행, 출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Everywhere smelled like smoke really bad. Poor water pressure.
2023년 10월에 1박 숙박함
답변 제공: M 님, 2023년 10월 13일
Dear Ashli,Thank you for taking the time to share your review with us. We are beyond disheartened to know that your recent stay with us was not up to the mark, and we failed to exceed your expectations. Please accept our sincere apologies. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. Having said that, we would hate to lose a valued guest like you. If given another chance, we will go above and beyond to make sure your future stays are completely up to the mark.Sincerely,Management Team

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Sam P 님, 2023년 10월 8일
Dear guest,Can you please tell us little more about your recent stay and any problems you encounter?

10/10 - 훌륭해요

Lily

2023년 9월에 7박 숙박함
답변 제공: M 님, 2023년 10월 6일
Dear Lily,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 - 훌륭해요

Brian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front Desk Was Excellent At Check In.
2023년 9월에 1박 숙박함
답변 제공: M 님, 2023년 10월 6일
Dear Brian,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 - 좋아요

Jasmine

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: M 님, 2023년 10월 6일
Dear Jasmine,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 - 좋아요

Joyce

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: M 님, 2023년 9월 29일
Dear Joyce,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

2/10 - 너무 별로예요

Stefany

2023년 9월에 1박 숙박함
답변 제공: M 님, 2023년 10월 21일
Dear Stefany,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

6/10 - 괜찮아요

Chaparrita

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: M 님, 2023년 9월 21일
Dear Chaparrita,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team

10/10 - 훌륭해요

DeKiffany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice staff, clean building, hot breakfast
2023년 9월에 1박 숙박함
답변 제공: M 님, 2023년 9월 21일
Dear Dekiffany,Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team