외관
예약 가능 여부 확인

크라운 플라자 런던 일링, IHG 호텔 여행 후기

4 out of 5
크라운 플라자 런던 일링, IHG 호텔
Western Avenue Hanger Lane, London, England

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 866개 이용 후기 중 375개" "
평점 8 - 좋아요. 866개 이용 후기 중 339개" "
평점 6 - 괜찮아요. 866개 이용 후기 중 88개" "
평점 4 - 별로예요. 866개 이용 후기 중 38개" "
평점 2 - 너무 별로예요. 866개 이용 후기 중 26개" "

9.0/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

6/10 - 괜찮아요

GUN HEE

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 객실의 편안함
아쉬운 호텔. 조금만 더 유지보수가 잘 되면 좋겠네.
호텔 난방이 안되서 혼났습니다. 방도 넓고 깨끗한데, 난방이 안되고 인터넷도 잘 안되는 층이 있습니다. 그리고 욕실 샤워기가 빠져서 고생도 했습니다. 전반적으로, 조금만 유지 보수가 잘 되면 더 좋을텐데요.. 그리고 제가 방에 있는 옷장에 셔츠 몇벌을 놔두고 왔는데, 호텔에 전화가 안되서 혼나고 있는 중입니다. 전화 안 받아요... 참고하세요.
2023년 11월에 5박 숙박함
답변 제공: Crowne Plaza London Ealing 님, 2023년 12월 20일
Dear Gun Hee, thank you for choosing Crowne Plaza London Ealing and for taking your time to provide a feedback. I would like to start by apologizing for not meeting your expectations. We strive to make each stay as pleasant as possible and we will use your comment to coach our team in order to provide a better experience in the future. We wish you all the best and hope we will be able to welcome you back in the future. Best wishes, Vanessa

8/10 - 좋아요

Han Seong 님, 한국

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
대체로 무난함. 객실에 먼지가 너무 많음
전철역이 바로 옆에 있어서 편리함. 직원은 매우 친절함. 조식도 괜찮은편임 그러나 객실이 환기가 안되는 구조이고 방안에 먼지가 많음

4/10 - 별로예요

Mile Song 님, Korea

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Poor
I don' want to stay this hotel anymore.

10/10 - 훌륭해요

Tiffany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
If you’re a tourist who is looking for an affordable place to sleep and an easy way to get around London, I doubt if it gets better than this hotel. I loved it. The staff was kind, the tube was literally around 30-40 steps away, the line was a major line, and they fed me a great breakfast (included in the price) every day. There are definitely fancier places to rest your head, but this place did a great job of combining quality, reasonable cost, and convenience.
2024년 4월에 5박 숙박함
답변 제공: Crowne Plaza London Ealing 님, 2024년 5월 20일
Dear Tiffany, thank you so much for choosing to stay with us and taking the time to share your feedback. We are very pleased to see that you enjoyed your stay, we strive to give each guest a great experience. Your satisfaction is our top priority, and we look forward to welcoming you again. Kind regards, Vanessa

8/10 - 좋아요

Fabio Benvenuto

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Crowne Plaza London Ealing 님, 2024년 5월 15일
Dear Fabio, we really appreciate you taking the time to share your review with us. We look forward to seeing you again soon. Kind regards, Vanessa

8/10 - 좋아요

Ryneth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Crowne Plaza London Ealing 님, 2024년 5월 10일
Dear Ryneth, we appreciate your feedback and are delighted to know you enjoyed your stay. Your satisfaction is our top priority, and we look forward to welcoming you again. Kind regards, Vanessa

10/10 - 훌륭해요

MIQDAD

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very convenient for me especially there is a charging point. Close to underground and amenities
2024년 3월에 2박 숙박함
답변 제공: Crowne Plaza London Ealing 님, 2024년 3월 31일
Dear MIQDAD, thank you so much for choosing to stay with us and taking the time to share your feedback. We are very pleased to see that you enjoyed your stay, we strive to give each guest a great experience. We hope to see you again soon. Kind regards, Vanessa

10/10 - 훌륭해요

Jill

단체 여행
We vonden het personeel echt fantastisch, hotel kamer was precies goed qua ruimte. Het bed was iets te zacht waardoor we naar elkaar toe rolde. Volgende keer zullen we ook een kingsize bed nemen ipv een queensize. Als we nog eens naar London gaan, boeken we zeker dit hotel weer! En een super aansluiting op de metro.
2024년 3월에 3박 숙박함
답변 제공: Crowne Plaza London Ealing 님, 2024년 3월 11일
Dear Jill, thank you so much for choosing to stay with us and taking the time to share your feedback. We are very pleased to see that you enjoyed your stay, we strive to give each guest a great experience. We hope to see you again soon. Kind regards, Vanessa

8/10 - 좋아요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 6박 숙박함
답변 제공: Crowne Plaza London Ealing 님, 2024년 3월 4일
Dear Daniel, we appreciate your feedback and are delighted to know you enjoyed your stay. Your satisfaction is our top priority, and we look forward to welcoming you again. Kind regards, Vanessa

10/10 - 훌륭해요

Tim

단체 여행, 가족 여행
Helpful and friendly staff, great location with connection to public transit, room are nice, clean with lots of space
2024년 2월에 1박 숙박함
답변 제공: Crowne Plaza London Ealing 님, 2024년 2월 7일
Dear Tim, we appreciate your feedback and are delighted to know you enjoyed your stay. Your satisfaction is our top priority, and we look forward to welcoming you again. Kind regards, Vanessa

10/10 - 훌륭해요

Lucas

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Crowne Plaza London Ealing 님, 2024년 2월 7일
Dear Lucas, thank you so much for giving us 10 stars, we appreciate it. We hope to have an opportunity to welcome you back at our hotel. Kind regards, Vanessa

4/10 - 별로예요

George

좋아요: 직원 및 서비스
별로예요: 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Crowne Plaza London Ealing 님, 2024년 2월 7일
Dear George, thank you for choosing to stay with us. We would really appreciate if you could provide us more details about your stay, to understand what went wrong. I hope that despite the circumstances, we will have the opportunity to welcoming you again. Kind regards, Vanessa

10/10 - 훌륭해요

Alina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was clean, staff supper friendly and helpful. We had a problem on the first day with the shower and they fixed it immediately. Price of the hotel was good and right next to a metro station. The only draw back was, it was far from city center. It worked for us because we had a family in the area, however if you are just a visitor, it is time consuming everyday to get to city center.
2023년 12월에 9박 숙박함
답변 제공: Crowne Plaza London Ealing 님, 2024년 1월 16일
Dear Alina, thank you for staying with us and taking the time to leave a review, we appreciate your feedback which helps us improve and monitor our service. We do hope to have an opportunity of welcoming you back soon. Best regards, Vanessa

10/10 - 훌륭해요

Martha Livia Pearson and Donna

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff at hotel! Service was excellent, hotel was very clean and food was delicious!
2023년 12월에 8박 숙박함
답변 제공: Crowne Plaza London Ealing 님, 2024년 1월 9일
Dear Martha, thank you so much for staying with us and taking the time to leave this review, we appreciate your feedback. We do hope to have an opportunity of welcoming you back soon. Best regards, Vanessa

8/10 - 좋아요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff at breakfast time were excellent and couldn’t do enough for you. Had to pay a £50 deposit that was actually taken out of my bank account and a week later still hadn’t been returned, still trying to get it refunded back to me.
2023년 12월에 3박 숙박함
답변 제공: Crowne Plaza London Ealing 님, 2023년 12월 23일
Dear Robert, thank you for choosing to stay with us and taking the time to share your experience. We are happy to hear that you have enjoyed breakfast service, our staff strives to make each stay as pleasant as possible. Regarding your 50 deposit, I am sorry to hear it hasn't been returned yet. I can confirm that it has been cancelled from our side when you checked out, so we are not holding that amount anymore. It is now up to your bank to process releasing the funds back into your account. I hope that despite the circumstances, we will have the opportunity to welcome you back again. Best regards, Vanessa

8/10 - 좋아요

Ahilanandan

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel closer to station
2023년 12월에 1박 숙박함
답변 제공: Crowne Plaza London Ealing 님, 2023년 12월 20일
Dear Ahilanandan, thank you for staying with us and taking the time to leave this review, we appreciate your feedback which helps us improve and monitor our service. We do hope to have an opportunity of welcoming you back soon. Best regards, Vanessa

10/10 - 훌륭해요

Margarete

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
If you are planning a trip to London, I can thoroughly recommend a stay at the Crowne Plaza London Ealing. Because it is located out of the city centre, it is considerably cheaper than similar four-star hotels located more centrally. However, the Hanger Lane tube station is a three-minute walk away and a regular Central Line service takes you straight to the heart of London in 30 minutes. The rooms are clean and spacious, the staff are friendly and helpful, breakfast is plentiful and evening meals are pretty good as well. All in all, it is great value for money!
2023년 11월에 4박 숙박함
답변 제공: Crowne Plaza London Ealing 님, 2023년 12월 20일
Dear Margarete, we really appreciate you taking the time to share your review with us. We are happy to see that you had enjoy your stay with us and we look forward to seeing you again soon. Kind regards, Vanessa

10/10 - 훌륭해요

Laura

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Super helpful staff, lovely hotel
Thank you so much to Josh on reception for being so fantastic on check in. We really appreciate your help when we asked for a twin room rather than a double. The room itself was spotless, the bar was lovely, and I got a really good nights sleep.
2023년 12월에 1박 숙박함
답변 제공: Crowne Plaza London Ealing 님, 2023년 12월 20일
Dear Laura, thank you for taking the time to leave your feedback, we really appreciate it and will share it with Josh. We hope to see you again soon. Kind regards, Vanessa

6/10 - 괜찮아요

Chuk Yan

2023년 11월에 4박 숙박함
답변 제공: Crowne Plaza London Ealing 님, 2023년 12월 20일
Dear Chuk Yan, thank you for choosing to stay with us and taking the time to share your experience with us. We would really appreciate if you could provide us more details about your stay. Kind regards, Vanessa

6/10 - 괜찮아요

Ederson

좋아요: 직원 및 서비스
2023년 11월에 2박 숙박함
답변 제공: Crowne Plaza London Ealing 님, 2023년 12월 20일
Dear Ederson, we really appreciate you taking the time to share your review with us. We look forward to seeing you again soon. Kind regards, Vanessa

10/10 - 훌륭해요

Pauline

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Petit déjeuner incroyable !! Le service et le personnel de l’hôtel est très bien. Merci pour ce séjour.
2023년 11월에 4박 숙박함
답변 제공: Crowne Plaza London Ealing 님, 2023년 11월 27일
Dear Pauline, thank you so much for choosing to stay with us and taking the time to share your feedback. We are very pleased to see that you enjoyed your stay, we strive to give each guest a great experience. We hope to see you soon. Kind regards, Vanessa

10/10 - 훌륭해요

Annifa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함
답변 제공: Crowne Plaza London Ealing 님, 2023년 11월 21일
Dear Annifa, we are so pleased to see that your stay with us was perfect. We hope to welcome you back in the future. Kind regards, Vanessa

8/10 - 좋아요

Dylan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very lovely place good staff but shops around it makes it looks not premium
2023년 11월에 1박 숙박함
답변 제공: Crowne Plaza London Ealing 님, 2023년 11월 21일
Dear Dylan, thank you for staying with us and taking the time to leave this review, we appreciate your feedback which helps us improve and monitor our service. Kind regards, Vanessa

8/10 - 좋아요

Nicholas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The hotel itself was quite nice and pleasant to stay at. The bed was very comfortable and the shower was amazing. The kettle was always supplied. Many good things at this hotel made it easy to stay there. However, aspects of the hotel seem to have fallen a bit to disrepair. My closet/wardrobe had the coatrack snap (the metal hinge broke in the middle) and screws were coming off the rest of it. The toilet would constantly run if I flushed the left button but would stop if I hit the right button. I also had breakfast for two until my last two days I was there and had to pay for breakfast on that last day. The sheets had minor holes in them as well. That all being said, the staff was respectful, and the overall value I received was well worth it. Being right next to a tube station is very nice and it's easy to get around. My keys did get demagnetized at least 8 times during my stay but they was more than likely my own fault. I would recommend this place for international travelers who want a nicer hotel without destroying the bank account.
답변 제공: Crowne Plaza London Ealing 님, 2023년 11월 21일
Dear Nicholas, thank you for choosing to stay with us and taking the time to leave your feedback. We are very happy to see you have enjoyed your time here overall and appreciate that you have recognised our amazing staff. I wish you all the best and hope you will book with us in the future. Best regards, Vanessa

10/10 - 훌륭해요

Omar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Buen precio y transporte
Buena opcion excelente precio en comparacion a otras opciones. Estacion del metro a dos pasos del hotel
2023년 10월에 4박 숙박함
답변 제공: Crowne Plaza London Ealing 님, 2023년 11월 5일
Dear Omar, thank you so much for sharing your feedback with us, we really appreciate it. I hope we will have a chance to welcome you back in the future. Kind regards, Vanessa

2/10 - 너무 별로예요

Mick

2023년 11월에 1박 숙박함
답변 제공: Crowne Plaza London Ealing 님, 2023년 11월 13일
Dear Mick, we are disappointed to see your score and would like to apologise that your stay did not meet your expectations. We would really appreciate if you could provide us more details about your stay, to better understand what went wrong. Kind regards, Vanessa

10/10 - 훌륭해요

Tarhonda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 6박 숙박함
답변 제공: Crowne Plaza London Ealing 님, 2023년 11월 5일
Dear Tarhonda, thank you for staying with us. I am really happy to see you have enjoyed your stay and will pass your feedback on to our team. Take care and best regards, Vanessa

10/10 - 훌륭해요

Juan Antonio

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice hotel, my only complaint would be the lack of wifi, it failed throughout our stay.
2023년 9월에 5박 숙박함
답변 제공: Crowne Plaza London Ealing 님, 2023년 10월 15일
Dear Juan Antonio, thank you for your 5-star review, we really appreciate it. We are sorry to hear you had issues with our Wi-Fi connection, we normally don't experience any problems. We hope to have an opportunity to welcome you back in the future. Kind regards, Vanessa

2/10 - 너무 별로예요

Peter

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Mold in rooms
Moldy room, no air conditioning and showers that do not work. This hotel should be condemned. However the staff tried their hardest to make it right despite having very little to work with.
2023년 9월에 3박 숙박함
답변 제공: Crowne Plaza London Ealing 님, 2023년 10월 2일
Dear Peter, thank you for your feedback and please accept our apologies for the inconvenience. Our Front Office Manager will investigate this further to avoid the recurrence of such incident. Kind regards, Vanessa

10/10 - 훌륭해요

Thales

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Crowne Plaza London Ealing 님, 2023년 10월 2일
Dear Thales, thank you for staying with us and taking the time to leave a review, we are happy to see your positive rating. We wish you all the best and hope we will have an opportunity to welcome you back. Kind regards, Vanessa

10/10 - 훌륭해요

Victor

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff is very friendly. 1 minute walk for the central line station 25 minutes to downtown and 30 minutes to Heathrow. Rooms are spacious in comparison with downtown hotels I have tried. Breakfast is nice.
2023년 9월에 3박 숙박함
답변 제공: Crowne Plaza London Ealing 님, 2023년 10월 2일
Dear Victor, we really appreciate you taking the time to share your review with us. We look forward to seeing you again in the future. Kind regards, Vanessa

10/10 - 훌륭해요

Akbar

2023년 9월에 6박 숙박함
답변 제공: Crowne Plaza London Ealing 님, 2023년 9월 18일
Dear Akbar, thank you for staying with us and taking the time to leave this review, we are very happy to see that your stay with us was perfect, we appreciate your feedback which helps us improve and monitor our service. Best regards, Vanessa

8/10 - 좋아요

Andrew

좋아요: 청결 상태
2023년 9월에 1박 숙박함
답변 제공: Crowne Plaza London Ealing 님, 2023년 9월 18일
Dear Andrew, we really appreciate you taking the time to share your review with us. We look forward to seeing you again soon. Kind regards, Vanessa

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: Crowne Plaza London Ealing 님, 2023년 8월 20일
Dear guest, thank you for staying with us and taking the time to leave this review, we are more than happy to welcome you back anytime. Best regards, Vanessa

8/10 - 좋아요

Mr K A

2023년 7월에 2박 숙박함
답변 제공: Crowne Plaza London Ealing 님, 2023년 8월 20일
Dear Mr K A, we really appreciate you taking the time to share your review with us. We look forward to seeing you again soon. Kind regards, Vanessa

10/10 - 훌륭해요

SAMIR 님, Houston

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff are awesome specially Corrina in dining area and Vanessa in reception everyone was helpful . Rooms clean
2023년 8월에 3박 숙박함
답변 제공: Crowne Plaza London Ealing 님, 2023년 8월 15일
Dear Samir, thank you for staying with us and taking the time to leave this review, we really appreciate your feedback which helps us improve and monitor our service. We do hope to have an opportunity of welcoming you back soon. Best regards, Vanessa

10/10 - 훌륭해요

Kelly

2023년 8월에 1박 숙박함
답변 제공: Crowne Plaza London Ealing 님, 2023년 8월 13일
Dear Kelly, we really appreciate you taking the time to share your review with us. Kind regards, Vanessa

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fornøyd
Trivelige og hyggelige ansatte, god service. Ingenting å klage på over oppholdet. Nærhet til metro gjorde reisen inn til bykjernen uproblematisk.
2023년 7월에 2박 숙박함
답변 제공: Crowne Plaza London Ealing 님, 2023년 8월 13일
Dear guest, thank you for staying with us and taking the time to leave this review, we appreciate your feedback and are very happy to hear your stay was satisfactory. We do hope to have an opportunity of welcoming you back soon. Best regards, Vanessa

10/10 - 훌륭해요

Litany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Station is 3 min walk but the general area of Ealing is a bit run down
2023년 8월에 1박 숙박함
답변 제공: Crowne Plaza London Ealing 님, 2023년 8월 8일
Dear Litany, we really appreciate you taking the time to share your review with us. We wish you all the best and hope we will be able to welcome you back in the future.Best regards, Vanessa

8/10 - 좋아요

KRISTIN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Crowne Plaza London Ealing 님, 2023년 8월 8일
Dear Kristin, we really appreciate you taking the time to share your review with us. We look forward to seeing you again soon. Kind regards, Vanessa

8/10 - 좋아요

Iqbal

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Crowne Plaza London Ealing 님, 2023년 8월 1일
Dear Iqbal, we really appreciate you taking the time to share a positive feedback. We look forward to seeing you again soon. Kind regards, Vanessa

10/10 - 훌륭해요

Fernando

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Thank you!
It was really good! Thanks to all employees at the Hotel!
2023년 7월에 2박 숙박함
답변 제공: Vanessa 님, 2023년 7월 16일
Dear Fernando, we really appreciate you taking the time to share your review with us. We are happy to hear that you enjoyed your stay and look forward to seeing you again soon. Kind regards, Vanessa

8/10 - 좋아요

Mike

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The lady at breakfast was EXCEPTIONAL!!!
2023년 7월에 2박 숙박함
답변 제공: Vanessa 님, 2023년 7월 13일
Dear Mike, thank you for your great review. Please be assured that your feedback will be passed on to the relative department and we hope to welcome you back soon. Kind regards, Vanessa

8/10 - 좋아요

Sarah

2023년 7월에 1박 숙박함
답변 제공: Crowne Plaza London Ealing 님, 2023년 9월 2일
Dear Sarah, we really appreciate you taking the time to share your review with us. We are happy to see that you enjoyed your stay with us. We hope to see you again soon. Kind regards, Vanessa

10/10 - 훌륭해요

Pui Shin Peggy

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Nice stay, and beauty view from our window !
2023년 7월에 4박 숙박함
답변 제공: Vanessa 님, 2023년 7월 15일
Dear Pui Shin Peggy, thank you for choosing Crowne Plaza London Ealing and for taking your time to provide a positive feedback. We strive to make each stay as pleasant as possible and are happy to learn you enjoyed your stay with us. We wish you all the best and hope we will be able to welcome you back in the future. Best wishes, Vanessa

10/10 - 훌륭해요

Rafaella

2023년 7월에 1박 숙박함
답변 제공: Vanessa 님, 2023년 7월 13일
Dear Rafaella, thank you for staying with us and taking the time to leave a review, we appreciate your feedback which helps us improve and monitor our service. We wish you all the best and hope we will be able to welcome you back in the future. Best wishes, Vanessa

4/10 - 별로예요

Natalie

가족 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Not great
Room very noisy ( peole seemed to be having a orty outside our room in car oark until 4 am and the shower would only work at extra hot. Reported when we checked out
2023년 6월에 1박 숙박함
답변 제공: Vanessa 님, 2023년 7월 13일
Dear Natalie, thank you for your feedback and apologies for the inconvenience during your stay. I just wanted to let you know that these are not our standards, and we hope you will be back soon to offer you a great guest experience. Best regards, Vanessa

4/10 - 별로예요

Leila

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
We had to book a last minute toon Due to a LHR flight cancellation. Expedia search said the hotel was 7.84 miles from the airport but it’s about twice that. We checked in at around 10pm to find our room was hotter than the sun and the ac didn’t work at all. No alternative family room And No portable fans meant we had to sleep with the windows open , with the accompanying soundtrack of racing cars and sirens to prevent any sleep. Team at breakfast are nice. Scrambled eggs were horrifying. Incredibly dated decor but clean. If it had been £150 you might have excused it but £350 for the night was a joke but given our cancelled flight we were at the mercy of booking engine lottery. Oh dear.
2023년 6월에 1박 숙박함
답변 제공: Vanessa 님, 2023년 7월 13일
Dear Leila, thank you for choosing Crowne Plaza and for taking your time to provide a feedback. I would like to start by apologizing for not meeting your expectations. We strive to make each stay as pleasant as possible and we will use your comment to coach our team in order to provide a better experience in the future. We wish you all the best and hope we will be able to welcome you back in the future. Best wishes, Vanessa

8/10 - 좋아요

Jo

2023년 6월에 2박 숙박함
답변 제공: Vanessa 님, 2023년 7월 13일
Dear Jo, we really appreciate you taking the time to share your review with us. We wish you all the best and hope we will be able to welcome you back in the future. Best wishes, Vanessa

4/10 - 별로예요

Pamela

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not happy at all
I stayed only 1 night , the air conditioner was not working, the lights over the beds were not working. I canceled the remaining days and I haven’t gotten a refund yet. It’s been 9 days. I had to ask for a receipt and the person at the front desk was not friendly at all,
2023년 6월에 7박 숙박함
답변 제공: Vanessa 님, 2023년 7월 13일
Dear Pamela, thank you for choosing to stay with us and taking the time to give us your feedback. We are disappointed to read your comments and would like to apologise that your recent stay did not meet your expectations. We hope you will provide us another opportunity, by staying with us again to show you that your unsatisfactory stay was an exception. Kind regards, Vanessa