Dear Okju,Thank you for taking the time to share your feedback with us. We appreciate your honesty and apologize for any inconvenience that you have encountered. We understand that modern amenities and a well-maintained environment are essential for our guests' comfort and while we strive to maintain a classic charm, we also recognize the importance of updating our facilities to meet contemporary standards. Your comments will certainly be taken into consideration as we plan for future improvements.Your feedback on the breakfast will be shared with our culinary team to assess and enhance the quality of our offerings.Guest satisfaction is our top priority, and we regret that we fell short of your expectations. Your insights will help us make the necessary adjustments to ensure a better experience for our guests in the future.Once again, thank you for staying with us. We hope to have the opportunity to welcome you back soon!Sincerely,Carlo C. CruzHotel Manager

Dear guest,Thank you for taking the time to rate us! We are delighted that you had a wonderful stay.We are looking forward to welcoming you back soon!Sincerely,Janice Tiambeng

Dear YANG HYUN,Thank you very much for taking the time in sharing your rating with us. We are delighted to know that you had an amazing stay.We are looking forward to welcoming you back, soon!

Dear Cheolgyu, Thank you very much for choosing to stay with us and for sharing your review. It was our pleasure in being your home here in the Philippines. Trust that you have an amazing stay, and we look forward to welcoming you back again soon. Sincerely, Janice Tiambeng General Manager

Dear Seungbum, Thank you very much for sharing you positive rating and comment on your recent stay. It was our pleasure having you here at Discovery Suites. We look forward in welcoming you back again soon. Sincerely, Janice Tiambeng General Manager

Dear fusion, Thank you very much for choosing to stay with us and for sharing your review. We are strategically-located in the middle of the business district, which makes us accessible and near different establishments. It is nice to know that you have enjoyed our neighborhood. Again, thank you very much. We look forward to welcoming you back again soon. Sincerely, Janice Tiambeng General Manager

Dear Valued Guest, It is with concern to have read your comments regarding the carpet, the pool, as well as the check in time. Allow me to extend my apologies for the inconveniences you have encountered regarding this. I have already raised this concern to the involved departments, and rest assured actions will be taken to further improve. Thank you very much for sharing this with you. We hope to welcome you back again soon. Sincerely, Janice Tiambeng General Manager

Dear Yang Hyun, Your positive feedback means a lot to us! Thank you for sharing this. I hope to welcome you back again soon. Sincerely, Janice Tiambeng General Manager

Dear Hyun Taek, Thank you for the positive rating! Trust that you enjoyed your stay greatly. Hope to see you again here at Discovery Suites soon! Sincerely, Janice Tiambeng General Manager

Hi, Thank you for taking the time to right us a review. As a hotel, it is always our priority to make sure that our guests feel at home. With this, we would like to apologize for any inconvenience you may have experienced.We are currently in an active process of fine-tuning our operations so rest assured that we will relay your concerns to the management. We hope to see you again soon!

Hi Mikyung, Thank you for taking the time to write us a review. Discovery Suites has always been a kid-friendly hotel. It's a definitely place where you could relax while your kids have fun. The next time you stay with us be sure to check out our Kiddie Romp Room located at the 5th floor. Our team has lined up exciting activities every Saturday for all kids kids to enjoy. We hope to see you again soon!

Hi Choi, Thank you for writing us a review. Discovery Suites is actually one of the bigger hotels here in Ortigas. Our Two-Bedroom Suite is 105 square meters while our Three-Bedroom Suite is 140 square meters. Both these suites are indeed very suitable for big families like yours. We hope that you enjoyed your stay with us and we look forward to having you and your family again!

Thank you for taking the time to share your feedback with us! We're happy to know that you had a pleasant stay with us. Kudos to our Operations Team for their dedication to continuously maintain great upkeep of our facilities, and we assure you that your concern regarding the elevators' smell will be brought to the attention of our Housekeeping Team. We thank you for writing us a review and we hope to see you here again in the future!

Thank you for taking the time to write us a review. We are happy to know that you and your family had a great stay here at Discovery Suites. Apart from our homey suites, our guests love our convenient location, because offices, restaurants, and malls are within walking distance or a ten minute drive away. It was our pleasure to have you as our guest and we look forward to welcoming you back soon!

Hi Daehwan, thank you for choosing Discovery Suites as your home here in Manila during your business trip. We're glad to know that you had a comfortable stay with us, and we appreciate your feedback regarding our facilities as well. Discovery Suites is committed to provide an overall excellent stay experience for its guests, and we assure you that we will take your feedback into serious consideration should an opportunity to enhance our facilities arise. It was our pleasure to have you as our guest and we look forward to seeing you again soon!

Hi Joon, thank you for taking the time to share your feedback with us. We would like to extend our sincerest apologies for the inconvenience you've experienced during your stay. Our team is continuously working to further improve our check-in, and we shall reconvene to prevent such inconveniences during our guests' check-in. We would also like to apologize for the misunderstanding regarding our incidental deposit and mini bar policy. Our team would accommodate the request for a mini bar once the incidental deposit is made, and would refund any unspent amount. We treat our guests’ safety and well-being with utmost importance, so while our key cards can access all the floors, we would like to assure you that the key cards would not be able to access the other rooms it’s not intended for. Discovery Suites is committed in giving excellent its guests an excellent stay experience, and your feedback is much appreciated to allow us to further improve our services. We hope that this recent encounter does not permanently mar your perception of Discovery Suites and we hope to have the opportunity to recover your confidence in us.

You are right about the location. Everything you could possibly need is a stone's throw away from the hotel. We are happy to know that our amenities were to your liking as well.

Hi yongho! You are right about our suites. Our 2 Bedroom Suite has inviting living and dining areas and a fully-equipped kitchen, ideal for families and long staying guests. We hope to have you back soon.

Dear Adrian Ryan,Thank you for taking the time to share your review! We are delighted that you loved the layout of our well-appointed suites. Trust that you had a wonderful stay. We are looking forward to welcoming you back soon!Sincerely,Carlo C. CruzHotel Manager

Dear Dominique, Thank you for taking the time to share your review! We are delighted that our location and the signature Discovery hospitality of our associates made your stay a memorable one.We are looking forward to welcoming you back soon!Sincerely,Carlo C. CruzHotel Manager

Dear Lei,Thank you for taking the time to share your review!We understand the importance of reliable WiFi connection, especially in today's digital age where virtual meetings are commonplace. Rest assured, we have taken your feedback seriously and are actively working to address the stability issues with our network to ensure a seamless experience for all our guests. Additionally, we regret that your initial room did not meet your expectations, and we appreciate your understanding as we promptly arranged a switch to a different room for you.Once again, thank you for bringing these matters to our attention. We hope to have the chance to welcome you back in the future. Sincerely, Carlo C. CruzHotel Manager

Dear Edna,Thank you for taking the time to share your review during your stay. We take pride in our associates and the hospitality they show our guests and we are delighted that we made your stay memorable.Once again, thank you for choosing to stay with us. We are looking forward to welcoming you back soon!Sincerely,Carlo C. CruzHotel Managerr

Dear Elizabeth,Thank you for taking the time to share your feedback with us. We value your input and understand the importance of staying current and relevant in the hospitality industry. Rest assured, we are continuously working on updates and improvements to enhance your experience with us.Thank you for staying with us. We look forward to welcoming you back soon!Sincerely,Carlo C. CruzHotel Manager

Dear Pauline,Thank you for taking the time to share your review! We are delighted to hear that you enjoyed your stay in our 3-bedroom suite, and that it provided the perfect accommodation for your sister's family and yours during the trip. It warms our hearts to learn that you found our hotel clean, with all the necessary facilities, and that our staff's prompt response to your requests and inquiries contributed to a positive experience. We strive to maintain a high level of professionalism, and it's rewarding to see that reflected in your feedback.We're truly grateful for your recommendation, and we look forward to welcoming you and your family back on your next visit. Sincerely,Carlo C. CruzHotel Manager

Dear Liza,Thank you for taking the time to share your feedback with us. We strive to create a warm and welcoming atmosphere for our guests, and we genuinely appreciate your kind words about our staff and their service. We apologize for any disappointment regarding the rates or our breakfast. Please note that the rate that was extended to you includes an extra bed. We understand the importance of providing value to our guests, and we will review our rates to ensure that it aligns with both our offerings and our guests' expectations.Your input is valuable, and we take it seriously as we continuously aim to enhance the overall guest experience. Rest assured that your observations will be shared with management for future improvements.Once again, thank you for sharing your review. We hope to have the privilege to welcome you back in the future. Sincerely,Carlo C. CruzHotel Manager

Dear Michael,Thank you for taking the time to rate us! We are delighted that you had a wonderful stay. We are looking forward to welcoming you back soon!Sincerely,Carlo C. CruzHotel Manager

Dear Michael, Thank you for taking time to rate us. We trust that you had a wonderful stay.We are looking forward to welcoming you back soon!Sincerely,Carlo C. CruzHotel Manager

Dear Irene,Thank you for taking the time to share your review about your recent stay. We are delighted to know that you had an amazing time during your stay.We understand your concerns about the age of the room and the scent. We apologize for any inconvenience this may have caused. Please be assured that your comments have been shared with our team to address the cleanliness issues and to ensure a more pleasant experience for our future guests. We are continuously working on improvements, and your feedback is valuable in helping us achieve that.We appreciate your constructive feedback, and it is through comments like yours that we can enhance the overall experience for our guests. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future, providing an improved and more enjoyable stay.Sincerely,Carlo C. CruzHotel Manager

Dear Lilybeth,Thank you for taking time to share your experience during your recent stay. Regarding the noise outside the suites, we apologize for any inconvenience you may have experienced. We appreciate your feedback, as it helps us improve our facilities and services.Once again, thank you for choosing to stay with us. We look forward to welcoming you back soon. Sincerely,Carlo C. CruzHotel Manager

Dear Kejie,Thank you for taking time to rate us. We trust that you had a wonderful stay.We are looking forward to welcoming you back soon!Sincerely,Carlo C. CruzHotel Manager

Dear Derek, Thank you very much for taking the time to share your review with us. Your feedback is valuable as we try to deliver a great experience to all our guests. Once agian, thank you very much. I hope to welcome you back again soon. Sincerely, Janice Tiambeng General Manager

Dear Richelli,Thank you for taking the time to share your review! We are delighted that you had a wonderful time during your stay. We are looking forward to welcoming you back soon!Sincerely,Janice TiambengGeneral Manager

Dear Robert,Thank you for taking the time to rate us! We trust that you had an amazing stay. We are looking forward to welcoming you back soon!Sincerely,Janice TiambengGeneral Manager

Dear Marivic,Thank you for taking the time to rate us! We are delighted that you had an amazing stay.We are looking forward to welcoming you back soon!Sincerely,Janice TiambengGeneral Manager

Dear Cristina,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your kind words regarding our convenient location and the excellent customer service provided by our staff. It's wonderful to know that you enjoyed your overall experience with us.We strive to maintain a high standard of cleanliness throughout our hotel, and we apologize that we fell short in some aspects during your visit. Rest assured, we will address this issue promptly with our housekeeping team to ensure such oversights are minimized in the future.Thank you once again for your valuable feedback and for choosing our hotel. We are looking forward to welcoming you back soon. Sincerely,Janice TiambengGeneral Manager

Dear Salvador, Thank you for sharing your feedback with us. Our team strives to ensure all guests have a positive stay, and we apologize for any inconvenience or disappointment you may have experienced. Rest assured that we took note of your observation and we will improve where needed. We trust that you'll consider giving us another opportunity to provide you with the excellent service we are known for. We are looking forward to welcoming you back soon!Sincerely,Janice TiambengGeneral Manager

Dear tadatsugu,Thank you for taking the time to rate us! We are delighted that you had a wonderful stay.We are looking forward to welcoming you back soon!Sincerely,Janice TiambengGeneral Manager

Dear Edith,Thank you for taking the time to rate us. We are delighted that you had a 5-star stay!We are looking forward to welcoming you back soon!Sincerely,Janice TiambengGeneral Manager

Dear Yvette,Thank you for taking the time to share your review. We are delighted that you had a wonderful stay.We are looking forward to welcoming you back soon!Sincerely,Janice TiambengGeneral Manager

Dear Mila,Thank you for taking the time to rate us! We are delighted that you had a 5-star stay.We are looking forward to welcoming you back soon!Sincerely,Janice TiambengGeneral Manager