2 Spring Gardens, Trafalgar Square, London, England
이용 후기
9.4
최고예요
표시된 모든 이용 후기는 실제 고객 경험을 기반으로 하며, 저희를 통해 숙박을 예약하신 고객님만이 이용 후기를 제출하실 수 있습니다. 저희는 지침에 따라 이용 후기를 검증하고 긍정적인 이용 후기와 부정적인 이용 후기를 모두 게시합니다.자세한 정보새 창에서 열림
평점 10 - 훌륭해요. 1004개 이용 후기 중 764개" "
10 - 훌륭해요
764
평점 8 - 좋아요. 1004개 이용 후기 중 190개" "
8 - 좋아요
190
평점 6 - 괜찮아요. 1004개 이용 후기 중 24개" "
6 - 괜찮아요
24
평점 4 - 별로예요. 1004개 이용 후기 중 13개" "
4 - 별로예요
13
평점 2 - 너무 별로예요. 1004개 이용 후기 중 13개" "
2 - 너무 별로예요
13
9.6/10
청결 상태
9.4/10
직원 및 서비스
9.4/10
편의 시설/서비스
9.6/10
숙박 시설 상태 및 시설
9.4/10
친환경
이용 후기
8/10 - 좋아요
KYU HWAN
가족 여행
2024년 1월 23일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
KYU HWAN
2024년 1월에 3박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2024년 1월 26일
Dear Kyu,Thank you for sharing your feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a good time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes
10/10 - 훌륭해요
ILGUN
2023년 4월 16일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
트라팔가 광장의 가성비 5성 호텔의 표준
트라팔가 광장 뷰를 보며 숙박기간 동안 너무 행복했습니다. 조식 굿, 위치 굿
ILGUN
2023년 4월에 4박 숙박함
10/10 - 훌륭해요
JIN SEOK
가족 여행
2020년 3월 24일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
완벽한 숙소 입니다.
가족여행중 이용하였는데 매우 만족합니다.
위치가 너무 멋졌습니다.
그리고 깨끗하고 친절합니다.
JIN SEOK
2020년 2월에 3박 숙박함
10/10 - 훌륭해요
GEUMJA
가족 여행
2020년 1월 6일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
GEUMJA
2020년 1월에 3박 숙박함
10/10 - 훌륭해요
You Jong
2019년 10월 1일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
최적의 위치, 모든 직원들의 친절함이 인상적.
You Jong
2019년 9월에 3박 숙박함
8/10 - 좋아요
MINHO
2019년 3월 5일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋은 호텔에 잘 지냈어요.
위치하고 전반적인 호텔 컨디션은 너무 훌륭하네요. 다만 조식은 조금 아쉽웠습니다
MINHO
2019년 2월에 5박 숙박함
10/10 - 훌륭해요
실제 이용하신 고객
2019년 1월 30일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
런던 주요 관광지와 쇼핑몰 등과의 접근성이 탁월하였으며, 직원들의 친절한 응대가 매우 좋았습니다.
실제 이용하신 고객
2019년 1월에 3박 숙박함
8/10 - 좋아요
Chang Ho
2019년 1월 29일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Hotel
Great location.
good service.
nice room and great maid service.
Will return to this hotel for my future trips to London.
Chang Ho
2019년 1월에 3박 숙박함
답변 제공: Maria Tenorio 님, 2019년 1월 29일
Dear Chang Ho,
Thank you for taking the time to review your experience! We were thrilled to see that you evaluated our hotel with 8 out of 10 and you enjoyed our breakfast and beautiful room.
I trust that we will have the opportunity in the future to welcome you back in the near future!
Kind Regards,
Maria Tenorio
Guest Relations Manager
8/10 - 좋아요
Youngbog
2018년 9월 26일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
위치 굿 호텔
런던 관광 맟 교통 중심지역에 위치한 호텔. 대부분의 관광명소를 걸어서 다닐 수 있었음 .
Youngbog
2018년 9월에 3박 숙박함
답변 제공: Miklos 님, 2018년 11월 6일
Dear Youngbog,
Thank you for taking the time to review your experience! We were happy to see a 4-star review and we hope we will have the pleasure to welcome you back in the near future!
Kind Regards,
Miklos Jocskov
Front of House Manager
10/10 - 훌륭해요
suna
2018년 8월 27일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
위치가 너무좋았고 관리상태도 좋았습니다. 어메니티나 미니바도 만족입니다.
suna
2018년 8월에 2박 숙박함
답변 제공: Dafne Salaroli 님, 2018년 9월 4일
Dear Suna,
Thank you for taking the time to review your experience!
We were thrilled to see a full 5 star review and we hope we will have the pleasure to welcome you back in the near future!
Kind Regards,
Dafne Salaroli
Guest Relations Manager
10/10 - 훌륭해요
SungKyu
2018년 5월 22일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
와이프와 딸이 너무나 좋아했던 최고의 호텔^^
위치.청결함.서비스등 모든면에서 최고의 시설을 갖춘 호텔이었습니다.다시 런던에 가도 이용하고싶은 호텔1순위네요. 특히 미니바무료이용과 화장실에 욕조가 있어서 피로를 풀기에 대만족^^또한 rooftop bar가있어서 야경보는데도 최고였어요
SungKyu
2018년 5월에 4박 숙박함
답변 제공: Dafne Salaroli 님, 2018년 5월 30일
Thank you for taking the time to provide us with your feedback about your recent stay with us.
I was thrilled to read your positive comments about our staff, I will ensure your comments are passed on to them. We are indeed very fortunate to be situated in such an ideal location; with Covent Garden, Trafalgar Square and central London tourist areas on our doorstep.
We look forward to welcome you in again.
Best Regards,
10/10 - 훌륭해요
HONGSOO
2018년 2월 20일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
런던 가족 여행에 최적 숙소
내셔널 갤러리와 트라팔가 광장을 마주보고 위치하고 있습니다. 버킹엄 궁전,웨스터민스터 사원, 빅벤, 런던아이 등을 모두 걸어서 10분 내 갈 수 있습니다. 호텔은 크지 않지만, 고급스럽습니다. 아침은 컨티넨털식 부페와 단품 메뉴였는데, 만족스러웠습니다.
HONGSOO
답변 제공: Suzaan 님, 2018년 2월 24일
Dear Hongsoo
Thank you for your recent feedback about your experience with us.
Your feedback is very much appreciated.
Please be rest assured that all your constructive feedback has now been shared with our Executive team in order for them to ensure that we consciously improve our service
We very much look forward to welcoming you again soon.
Kind Regards
Suzaan Evans
6/10 - 괜찮아요
James
2024년 4월 24일
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
James
2024년 3월에 1박 숙박함
10/10 - 훌륭해요
Tracy 님, Plano
2024년 4월 24일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had a short but amazing stay at St James. Every employee was so kind, friendly, super helpful and on top of their game. The only downside of the hotel was that it’s very small. The rooftop bar view was amazing but again a very small space. Either way I would stay here again bc of the convenience of the hotel’s location! I do think they’re under construction in the lobby area so maybe it’s going to be bigger eventually.
Tracy
2024년 4월에 2박 숙박함
10/10 - 훌륭해요
Meredith Ann
2024년 4월 23일
Meredith Ann
2024년 4월에 4박 숙박함
10/10 - 훌륭해요
Carlyle
2024년 4월 23일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good hotel in the heart of Trafalgar
Carlyle
2024년 3월에 2박 숙박함
10/10 - 훌륭해요
Christopher
연인과의 여행
2024년 4월 20일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was AMAZING! Great location next to Trafalgar Square. Can walk to some of the attractions in London if you don’t mind getting your steps in. The room was fantastic. The subtle touches of leather and gold throughout really highlighted the design details. Room was well appointed with everything a traveler would need. Staff was great, wouldn’t let me touch my bags! Great hotel, great location.
Christopher
2024년 3월에 1박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2024년 4월 21일
Dear Christopher,Thank you so much for your glowing feedback! We're thrilled to hear that you had an amazing experience at our property. We take pride in our prime location next to Trafalgar Square, making it convenient for our guests to explore London's attractions on foot. It's wonderful to know that you appreciated the design details of your room, especially the touches of leather and gold that added to its elegance. Our team is dedicated to providing exceptional service, and we're delighted that you found them attentive and helpful. We hope to welcome you back soon for another great stay!
10/10 - 훌륭해요
minerva
가족 여행
2024년 4월 10일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
excellent place to stay, the rooms were very beautiful and roomy. There is always at least 4 people at the front desk. The staff is amazing! They are engaged with each customer and excited to help the patrons. I was very impressed with how professional everyone was. the location is perfect transportation to anywhere you need to go steps away. I would stay here again and again!
minerva
2024년 3월에 3박 숙박함
답변 제공: Reservations Team 님, 2024년 4월 10일
Dear Minerva,Thank you for sharing your lovely feedback following recent visit with us! I am pleased to read that you have had a lovely time highlighting staff, amenities and perfect location. It was a pleasure having you staying with us. Thank you for choosing our hotel and we are looking forward to your next visit. Kind Regards, Trafalgar St James Team
10/10 - 훌륭해요
Alexa
아이를 동반한 가족 여행
2024년 4월 3일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great customer service
Alexa
2024년 3월에 4박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2024년 4월 4일
Dear Alexa,Thank you for sharing your feedback following recent visit at The Trafalgar St James! I am happy to see that you have had a good time with us.We are looking forward to your next stay with us.
2/10 - 너무 별로예요
Jeffrey
2024년 4월 3일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel is under construction and sounds like a war zone. We got to our room and it was literally shaking from the jackhammers above us. Nowhere in the listing on Expedia did it mention construction we asked to cancel our reservation so we could go to a different Hotel. They didn't want us to cancel so they offered us a junior suite with one bed. I was traveling with another person and neither of us were interested in sharing a bed. They refunded one room for two of the three nights. The other room which we booked for one night which was the following night not the night we arrived they refused to cancel. We ended up having to spend money at a different Hotel even though we couldn't stay at the one we paid for. The Hotel needs to be shut down during construction it's completely unacceptable. I have recorded the construction noise from our room and have submitted a claim with Visa.
Jeffrey
2024년 3월에 1박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2024년 4월 4일
Dear Jeffrey,Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you experienced during your recent stay at our hotel. We understand that the construction noise and vibration caused significant disruption to your stay, and we deeply regret any discomfort it may have caused. Your feedback is valuable to us, and we're taking steps to ensure better communication and minimize disruptions. Once again, we apologize for falling short of your expectations and for any inconvenience you experienced. If you would like to discuss your experience further or if there is anything else we can do to assist you, please do not hesitate to contact us directly. Best Wishes,
10/10 - 훌륭해요
vahid
2024년 4월 2일
vahid
2024년 3월에 7박 숙박함
8/10 - 좋아요
Bonghan
2024년 3월 31일
Bonghan
2024년 2월에 2박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2024년 4월 2일
Dear Bonghan,Thank you for sharing your feedback following recent visit at The Trafalgar St James! I am happy to see that you have had a good time with us.We are looking forward to your next stay with us.
10/10 - 훌륭해요
Evelyn
2024년 3월 30일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful stay.
Evelyn
2024년 3월에 1박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2024년 4월 5일
Dear Evelyn,Thank you for sharing your feedback following recent visit at The Trafalgar St James! I am happy to see that you have had a good time with us.We are looking forward to your next stay with us. Best wishes,
8/10 - 좋아요
Burkhard
2024년 3월 22일
좋아요: 청결 상태, 직원 및 서비스
ok
Burkhard
2024년 3월에 2박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2024년 3월 25일
Dear Burkhard,Thank you for sharing your feedback following recent visit at The Trafalgar St James! I am happy to see that you have had a good time with us.We are looking forward to your next stay with us.
10/10 - 훌륭해요
Andrew
2024년 3월 4일
Andrew
2024년 2월에 6박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2024년 3월 25일
Dear Andrew,Thank you for sharing your feedback following recent visit at The Trafalgar St James! I am happy to see that you have had a good time with us.We are looking forward to your next stay with us.
10/10 - 훌륭해요
Taline
가족 여행
2024년 2월 24일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff and location was perfect
Taline
2024년 2월에 3박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2024년 2월 25일
Dear Taline,Thank you very much for your kind words regarding our staff and the convenient location of our hotel. We're delighted to hear that you had a positive experience with us in these aspects.Your recognition of our team's efforts is truly appreciated, and we will be sure to share your feedback with them. Additionally, we're thrilled that our location met your needs and enhanced your overall stay.We hope to have the pleasure of welcoming you back soon for another wonderful experience.
6/10 - 괜찮아요
Richard
연인과의 여행
2024년 2월 23일
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is being renovated and so are buildings next door so very noisy. Lovely hotel, but wait for the building work to end before booking
Richard
2024년 2월에 2박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2024년 2월 25일
Dear Richard,Thank you for choosing to stay with us and for taking the time to share your feedback. We're thrilled to hear that you found our hotel lovely despite the ongoing renovations.We sincerely apologise for any inconvenience caused by the noise from the renovations. We understand how disruptive this can be to our guests' experience. Please know that we are actively working to minimise the disturbance and complete the renovations as swiftly as possible.Your comfort and satisfaction are of utmost importance to us, and we appreciate your patience during this transitional period. Should your travels bring you back to the area in the future, we would love the opportunity to provide you with a seamless and enjoyable stay.Thank you again for your valuable feedback.
10/10 - 훌륭해요
Marcel
2024년 2월 21일
Vriendelijk personeel !!!
Marcel
2024년 2월에 2박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2024년 2월 26일
Dear Marcel,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,
8/10 - 좋아요
Luis
가족 여행
2024년 2월 20일
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Contruction works at the property including lobby and bar…Expedia should let travelers know in advance when property is in poor condition.
Luis
2024년 2월에 3박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2024년 2월 22일
Dear Luis,Thank you for bringing this to our attention. We sincerely apologise for any inconvenience caused by the construction works during your stay, especially in the lobby and bar areas. We understand the importance of providing our guests with a pleasant and comfortable experience, and we regret that we fell short in this regard.We hope to have the opportunity to welcome you back in the future under more favourable circumstances.
10/10 - 훌륭해요
Ulrich
가족 여행
2024년 2월 9일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super
Ulrich
2024년 2월에 4박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2024년 2월 11일
Dear Ulrich,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,
8/10 - 좋아요
Jan 님, Neftenbach
가족 여행
2024년 2월 8일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Hotel ist im Umbau und das Restaurant ist vorübergehend geschlossen. Dies haben wir aber erst bei Ankunft erfahren. Tagsüber gab es deshalb Baulärm und gewisse Einschränkungen bzgl Infrastruktur.
Jan
2024년 2월에 4박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2024년 2월 9일
Dear Jan,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by our ongoing renovations and the temporary closure of our restaurant during your stay. Your comfort and satisfaction are of utmost importance to us, and we regret that we fell short of meeting your expectations in this regard.We understand the frustration that comes with unexpected construction noise and limitations on certain amenities. Please know that we are actively working to minimize any disruptions and ensure that our renovations are completed as swiftly as possible to enhance the overall experience for our valued guests.We truly appreciate your understanding and patience during this transitional period. Should your travels bring you back to the area in the future, we would welcome the opportunity to provide you with a more seamless and enjoyable stay.Thank you again for bringing your concerns to our attention.
10/10 - 훌륭해요
Joon
2024년 2월 6일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Joon
2024년 2월에 2박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2024년 2월 7일
Dear Joon,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,
10/10 - 훌륭해요
shauna
2024년 2월 3일
좋아요: 청결 상태
shauna
2023년 12월에 7박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2024년 2월 7일
Dear Shauna,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,
10/10 - 훌륭해요
Steve
가족 여행
2024년 1월 21일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Steve
2024년 1월에 5박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2024년 1월 22일
Dear Steve,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,
8/10 - 좋아요
TAKEHANA
2024년 1월 17일
TAKEHANA
2024년 1월에 1박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2024년 1월 22일
Dear Takehana,Thank you for sharing your feedback. I am happy to see that you have had a good time with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,
10/10 - 훌륭해요
RUSSELL
2024년 1월 16일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly Hotel
Excellent stay
RUSSELL
2024년 1월에 1박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2024년 1월 22일
Dear Russell,,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had an excellent stay with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,
10/10 - 훌륭해요
raymond
연인과의 여행
2024년 1월 11일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic hotel. Great location, near everything in Central London.
The entire stay was flawless.
raymond
2024년 1월에 4박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2024년 1월 13일
Dear Raymond,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,
4/10 - 별로예요
Arman
2024년 1월 10일
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Location
Arman
2024년 1월에 1박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2024년 1월 15일
Dear Arman,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologise for the issues you encountered.We deeply regret that your experience did not meet the high standards we strive to uphold. We hope you would consider giving us another chance in the future to demonstrate the improvements we are implementing based on your valuable feedback.Once again, we apologise for the inconveniences you faced, and we appreciate your honesty.Sincerely,
4/10 - 별로예요
Arman
가족 여행
2024년 1월 10일
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
Location
Arman
2024년 1월에 1박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2024년 1월 15일
Dear Arman,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologise for the issues you encountered.We deeply regret that your experience did not meet the high standards we strive to uphold. We hope you would consider giving us another chance in the future to demonstrate the improvements we are implementing based on your valuable feedback.Once again, we apologise for the inconveniences you faced, and we appreciate your honesty.Sincerely,
10/10 - 훌륭해요
Raffaello
연인과의 여행
2024년 1월 8일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Top location, services as per standard 5 stars
Raffaello
2024년 1월에 5박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2024년 1월 9일
Dear Raffaello,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,
10/10 - 훌륭해요
Danielle
연인과의 여행
2024년 1월 5일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Danielle
2023년 12월에 3박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2024년 1월 9일
Dear Danielle,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,
10/10 - 훌륭해요
Susan
2024년 1월 3일
Susan
2023년 12월에 5박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2024년 1월 9일
Dear Susan,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,
8/10 - 좋아요
Lalit
2023년 12월 28일
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Early check in requested and provided by the hotel which was nice. Free minibar facility was welcome.
WiFi quality was poor, should be a lot better.
Lobby space was tight. No restrooms in the lobby as some reconstruction going on.
Location of the hotel was excellent and made our stay very productive.
Lalit
2023년 12월에 2박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2023년 12월 28일
Dear Lalit,Thank you for taking the time to share your feedback with us. We are pleased to hear that your early check-in request was accommodated and that you enjoyed the complimentary minibar during your stay.We apologize for any inconvenience you experienced with the Wi-Fi quality. We understand the importance of a reliable internet connection and will certainly look into ways to enhance this aspect of our service to provide a more seamless experience for our guests.Regarding the tight lobby space and the absence of restrooms due to ongoing reconstruction, we appreciate your understanding and patience during this period of improvement. We assure you that we are working diligently to create a more comfortable and convenient environment for our guests.We are thrilled to know that the hotel's location contributed to a productive stay for you. Our team values your feedback as it helps us identify areas for improvement and prioritize enhancements to better meet the expectations of our guests.We hope to have the pleasure of welcoming you back in the future, providing an even more enjoyable and satisfying experience.
8/10 - 좋아요
Bridget
가족 여행
2023년 12월 24일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was so much bigger than most London hotel rooms. Wonderful to have a bathtub but the shower was poorly designed. Everything else was great.
Bridget
2023년 12월에 3박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2024년 1월 1일
Dear Frank,Thank you for your 4/5 feedback! We're delighted to read you enjoyed our hotel. Looking forward to welcoming you back for another amazing experience! Best wishes & Happy New Year
4/10 - 별로예요
Daniel
2023년 12월 24일
별로예요: 직원 및 서비스, 객실의 편안함
Daniel
2023년 12월에 4박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2023년 12월 28일
Dear Daniel,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,
10/10 - 훌륭해요
Crystal
2023년 12월 21일
Crystal
2023년 12월에 4박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2023년 12월 28일
Dear Crystal,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,
10/10 - 훌륭해요
Angelo
2023년 12월 13일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A GREAT LONDON HOTEL
Angelo
2023년 12월에 3박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2023년 12월 16일
Dear Angelo,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,
10/10 - 훌륭해요
Tamar
2023년 12월 13일
Tamar
2023년 12월에 4박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2023년 12월 16일
Dear Tamar, Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,
8/10 - 좋아요
Kathleen
2023년 12월 9일
좋아요: 청결 상태, 직원 및 서비스
Kathleen
2023년 12월에 2박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2023년 12월 16일
Thank you for sharing your positive feedback. I am glad to see that you have had a good time with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,
8/10 - 좋아요
Clara
2023년 12월 9일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clara
2023년 12월에 2박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2023년 12월 16일
Dear Clara,Thank you for sharing your positive feedback. I am glad to see that you have had a good time with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,