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골든 세일스 호텔 여행 후기

2.5 out of 5
골든 세일스 호텔
6285 E Pacific Coast Highway, Long Beach, CA

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 388개" "
평점 8 - 좋아요. 1003개 이용 후기 중 284개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 173개" "
평점 4 - 별로예요. 1003개 이용 후기 중 72개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 86개" "

7.6/10

청결 상태

8.4/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

8/10 - 좋아요

WONYONG

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Deborah Comouche - General Manager 님, 2023년 8월 14일
Thank you for taking the time to do this review. If you could, can you please let us know what we could have done to make you stay a better one. This well help us to understand what is needed for our future guests. Your opinions matter. In the meantime, stay safe and healthy.Sincerely,Deborah ComoucheGeneral ManagerGolden Sails Hotel

2/10 - 너무 별로예요

Brandy 님, Orcutt

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I paid $400 for the jacuzzi and it was a shower and jacuzzi like a two in one who want to relax in a jacuzzi where it’s a public shower and the smoke Lamar kept me up like the battery was dead and the air conditioner was loud and took 45 mins to warm up and start and loud the carpets dirty and when I got towels from maid there was a better room then I was given first experience was a trashy experience there price is over reared looked like an old seniors rest home
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Gabe

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like everything it was an awesome stay plus I was able to book a room with a in room Jacuzzi.
2024년 4월에 1박 숙박함
답변 제공: Ben 님, 2024년 4월 28일
Glad to hear you enjoyed your stay! We look forward to seeing you again next time you're in the LB area.

4/10 - 별로예요

Roger

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location on PCH .The lobby and the inner courtyard are nice and well maintained . The rest of the property - the exterior, rooms ,and parking lot surface need major improvements .
2024년 4월에 2박 숙박함
답변 제공: Ben 님, 2024년 4월 28일
Roger, Thank you for your feedback -- we're working our hardest to repair what we can to improve guest experience, and we take your feedback seriously. We'll gladly pass this on up, and hopefully next time you're in town we'll be further along in our renovations and you'll be able to enjoy fresher accommodations at the same great location.

8/10 - 좋아요

john

좋아요: 청결 상태, 직원 및 서비스
big rooms, comfy bed, clean bathroom. extremely gracious staff and housekeeping
2024년 4월에 3박 숙박함
답변 제공: Ben 님, 2024년 4월 28일
Thanks for taking the time to give us some love, John! I'm so glad you had a good experience, especially with our staff. We hope to see you again soon!

10/10 - 훌륭해요

Joshua

출장 여행
Would stay again
2024년 4월에 2박 숙박함
답변 제공: Ben 님, 2024년 4월 28일
And we'd love to have you back, Joshua!Thanks for taking the time to let us know you enjoyed your stay.

6/10 - 괜찮아요

Edward

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Someone was screaming outside at about 3AM
2024년 4월에 3박 숙박함
답변 제공: Ben 님, 2024년 4월 28일
Edward, Thanks for your feedback. I do hope you reached out to the Front Desk at the time, as we have security and front desk staff overnight to ensure guests have a pleasant stay and a restful night. Hopefully your accommodations were adequate and you were able to get back to sleep, and enjoyed the rest of your stay. If you're back in Long Beach in the future, we hope you consider us when choosing a place to stay.

2/10 - 너무 별로예요

CHANGWOO

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Ben 님, 2024년 4월 28일
Sorry to see that you had an unpleasant experience during your stay. Please let us know if you have any specific questions or concerns so that we may address them and work on making improvements for future guests.

10/10 - 훌륭해요

Shall 님, Los Angeles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Ben 님, 2024년 4월 28일
Looks like you had a good experience visiting us, Shall. Thanks for taking the time to let us know! Happy Travels!

8/10 - 좋아요

Aimee

This is a dingy but close to the venue I was going to. It was a bit noisy from street traffic. My room was bit grungy and the hair dryer didn’t work. They also took a $100 deposit and only returned $68 without explanation. It’s within walking distance of a few restaurants but not worth spending another night there. I would not stay here again.
2024년 2월에 2박 숙박함

6/10 - 괜찮아요

Samantha

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Overall, this property was a great stay for the price and location. It is outdated, but clean and provided basic necessities. My main complaint would be that the fire alarm went off around 430AM one night during our stay and was not turned off for about 45 minutes. It was a false alarm thankfully, but it was so loud in our room that we had to wait the entire time in the lobby. I was extremely surprised that nobody reached out to us to reimburse us for the night (we were there 6 days).
2024년 4월에 6박 숙박함

8/10 - 좋아요

Paulette

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 9박 숙박함

8/10 - 좋아요

adam

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Pamela

좋아요: 직원 및 서비스
staff was excellent
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Lamont

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Its nice close to beach and shopping
2023년 10월에 2박 숙박함
답변 제공: Ben 님, 2024년 4월 28일
Thanks for your feedback, Lamont!Looks like you had a pleasant experience. Thanks for taking the time to review us.

8/10 - 좋아요

Joaquin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Las instalaciones son viejas y no aceptan pagos en efectivo
2024년 3월에 2박 숙박함

2/10 - 너무 별로예요

Mahrya

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is run down. The heater didn’t work. There is a cold draft that comes through the front door because there is a huge gap and I was immediately itching which leads me to believe there were bed bugs. The towels felt damp like they had never fully dried. When I called the front desk I was told it was just the humidity. They didn’t offer to bring new towel. I wanted to leave but couldn’t afford to book another hotel. Also this one was way overpriced and misleading on their ad in Expedia. There is no hot tub and no dining facilities. I was also afraid to park my car in the back.
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Vicki

2024년 3월에 2박 숙박함

6/10 - 괜찮아요

Annoin

별로예요: 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Cassidy

2024년 3월에 1박 숙박함

8/10 - 좋아요

wendi

2024년 3월에 1박 숙박함

8/10 - 좋아요

Karen

2024년 3월에 5박 숙박함

10/10 - 훌륭해요

Debbie

2024년 3월에 2박 숙박함

6/10 - 괜찮아요

Eliane

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Nice and friendly staff. Convenient location, close to CSU, Long Beach and beach. Hotel is older, elevator was broken.
2024년 3월에 1박 숙박함

8/10 - 좋아요

Michael

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Alden

좋아요: 청결 상태, 편의 시설/서비스
They're staff was very accomodating and professional.
2024년 3월에 3박 숙박함

8/10 - 좋아요

Pam

2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Richard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect location for what we needed to do.
2024년 3월에 2박 숙박함
답변 제공: Ben 님, 2024년 4월 28일
Glad to hear we fit so nicely into your travel plans, Richard. And thanks for taking the time to review us! Keep us in mind next time you're in the area; we'd love to have you back!

10/10 - 훌륭해요

Vera 님, Tacoma

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location, courteous staff, as a senior i felt safe.
2024년 2월에 2박 숙박함
답변 제공: Ben 님, 2024년 4월 28일
Vera, I'm so glad to hear you felt safe and that the staff made you feel comfortable and welcome -- all of those things sure do help us get a good nights sleep. Thank you for taking the time for writing us a review. And we look forward to hosting you here again the next time you visit Long Beach.

2/10 - 너무 별로예요

Jean-Marc

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
my room has not been clean for 2 days in row. It was no breakfast, no restaurant as it was promoted on expedia website, as well no bars.
2024년 2월에 4박 숙박함

4/10 - 별로예요

Warren

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The TV is absurdly small and the bed was terrible
2024년 2월에 2박 숙박함
답변 제공: Ben 님, 2024년 4월 28일
Warren, I'm so sorry to hear you weren't satisfied with your stay. We're working every day to make improvements and I will add these two items to my list to discuss in our next staff meeting.

10/10 - 훌륭해요

Alden

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were very accommodating.
2024년 2월에 4박 숙박함

10/10 - 훌륭해요

stephanie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful place
2024년 2월에 1박 숙박함

8/10 - 좋아요

Juan

2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Kristy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just love the whole experience
2024년 2월에 1박 숙박함
답변 제공: Deborah Comouche - General Manager 님, 2024년 2월 24일
thank you for taking the time to do this review. We are so pleased that you experience was a good one and hope to see you again in the future. In the meantime, stay safe and healthy.Sincerely,Deborah ComoucheGeneral ManagerGolden Sails Hotel

6/10 - 괜찮아요

Timothy

출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was as clean as possible since its glory days during the Ford administration.
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Stacy

The property is very old and outdated. Countertops and cabinets are discolored.
2024년 2월에 1박 숙박함

8/10 - 좋아요

MITSURU

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
近隣で食事出来る場所が少ない。ただバスがひんぱんに走っているのでSeals BeachやLong Beach Down Townまで行けるのでさほど不満ではない
2024년 2월에 3박 숙박함
답변 제공: Deborah Comouche - General Manager 님, 2024년 2월 24일
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the issues you had while staying at our hotel. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing Golden Sails! All The Best,Deborah ComoucheGeneral ManagerGolden Sails Hoteldcomouche@goldensailshotel.com15625961631

6/10 - 괜찮아요

Kevin Melton

Maids start knocking on the doors to early why I am still sleeping waking me up, Need to give out do not disturb signs.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

William

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It’s was Amazing stay
The staff was truly amazing and friendly the room was clean & Smelled very good. No issues with sleeping
2024년 2월에 1박 숙박함
답변 제공: Deborah Comouche - General Manager 님, 2024년 2월 13일
Thank you for taking the time to do this review. We are please to hear that your experience was a good one while staying at our hotel. We hope to see you again in the future.In the meantime, stay safe and healthy.Sincerely,Deborah ComoucheGeneral ManagerGolden Sails Hotel

8/10 - 좋아요

Dawn

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Deborah 님, 2024년 2월 9일
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the issues you had while staying at our hotel. Please feel free to contact us and it will be our pleasure to assist you further.Sincerely,Deborah ComoucheGeneral ManagerGolden Sails Hotel

2/10 - 너무 별로예요

yuen ling

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Hotel is old and outdated, bathroom and the wall seems dirty. But the location is actually good,and all the staff are nice.
2024년 2월에 3박 숙박함
답변 제공: Deborah 님, 2024년 2월 8일
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the issue you had while staying at our hotel. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact us and it will be our pleasure to assist you.Sincerely,Deborah ComoucheGeneral ManagerGolden Sails Hotel

8/10 - 좋아요

MITSURU

좋아요: 청결 상태, 직원 및 서비스
Not many restaurants around here.
2024년 2월에 4박 숙박함
답변 제공: Deborah Comouche - General Manager 님, 2024년 2월 7일
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the issues you had while staying at our hotel. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you.Sincerely,Deborah ComoucheGeneral ManagerGolden Sails Hotel

10/10 - 훌륭해요

Robert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice and great room rate. Your staff are really friendly people. We come to your area this time every year. Looking forward to seeing you in 2025.
2024년 1월에 3박 숙박함
답변 제공: Deborah 님, 2024년 2월 6일
Thank you for taking the time to do this review. We are happy to hear that your experience was a good one and look forward to seeing you again in the future.In the meantime, stay safe, dry and healthy.Sincerely,Deborah ComoucheGeneral ManagerGolden Sails Hotel

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설
Friendly and great location. Very old and outdated which is probably why the rates are lower. Definitely would be great if the place gets fixed up.
2024년 1월에 2박 숙박함
답변 제공: Deborah Comouche - General Manager 님, 2024년 2월 7일
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the issue you had while staying at our hotel. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact us and it will be our pleasure to assist you.Sincerely,Deborah ComoucheGeneral ManagerGolden Sails Hotel

2/10 - 너무 별로예요

John P 님, Chicago

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
On arrival, it was not clear they had a room for me b/c of "New software." Then my room had no towels. When I called, the hand set was sticky. The hallway smelled like garbage. The elevator was very old and unimproved. And so on.
2024년 2월에 2박 숙박함
답변 제공: Deborah Comouche - General Manager 님, 2024년 2월 7일
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the issue you had while staying at our hotel. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact us and it will be our pleasure to assist you.Sincerely,Deborah ComoucheGeneral ManagerGolden Sails Hotel

8/10 - 좋아요

Meredith

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Deborah Comouche - General Manager 님, 2024년 2월 7일
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the issues you had while staying at our hotel. Your comments have been shared with the appropriate departments so that they may be addressed. Sincerely,Deborah ComoucheGeneral ManagerGolden Sails Hotel

2/10 - 너무 별로예요

LA SHANA

2024년 2월에 1박 숙박함

8/10 - 좋아요

Roger

2024년 2월에 1박 숙박함
답변 제공: Deborah Comouche - General Manager 님, 2024년 2월 7일
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the issue you had while staying at our hotel. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact us and it will be our pleasure to assist you.Sincerely,Deborah ComoucheGeneral ManagerGolden Sails Hotel

10/10 - 훌륭해요

Todd

2024년 2월에 1박 숙박함
답변 제공: Ben 님, 2024년 4월 28일
Looks like you had a nice stay -- we appreciate your feedback and your business. If you're back in Long Beach again, we would love to have you stay with us again.