책상, 노트북 작업 공간, 다리미/다리미판, 무료 WiFi
예약 가능 여부 확인

베스트 웨스턴 프리미어 헤론스턴 호텔 & 스파 여행 후기

3 out of 5
베스트 웨스턴 프리미어 헤론스턴 호텔 & 스파
Ewenny Road, Bridgend, Wales

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 560개 이용 후기 중 178개" "
평점 8 - 좋아요. 560개 이용 후기 중 213개" "
평점 6 - 괜찮아요. 560개 이용 후기 중 102개" "
평점 4 - 별로예요. 560개 이용 후기 중 45개" "
평점 2 - 너무 별로예요. 560개 이용 후기 중 22개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

6/10 - 괜찮아요

Malcolm 님, Weymouth

연인과의 여행
좋아요: 직원 및 서비스
A pleadant overnight stay with the benefit of an indoor pool.
2024년 5월에 1박 숙박함
답변 제공: Sales Manager 님, 2024년 5월 8일
Thank you for your review. We are pleased that you enjoyed your stay and we look forward to welcoming you back to the hotel.

10/10 - 훌륭해요

Leon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice sized rooms, very clean and well maintained. Super friendly staff. Really enjoyed the pool & sauna :)
2024년 3월에 2박 숙박함
답변 제공: Sales Manager 님, 2024년 4월 5일
Thank you for your review. We look forward to welcoming you back to the hotel.

8/10 - 좋아요

James

출장 여행
좋아요: 청결 상태
Ideal accommodation for bossiness trip, leisure facilities a bonus however changing rooms a little small
2024년 2월에 5박 숙박함
답변 제공: Sales Manager 님, 2024년 2월 26일
Thank you for your review score. We are pleased that you enjoyed your stay.

10/10 - 훌륭해요

Christopher

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hotel and service by all the staff. Would definitely recommend this hotel.
2024년 2월에 2박 숙박함
답변 제공: Sales Manager 님, 2024년 2월 26일
Thank you for your review score. We are pleased that you enjoyed your stay.

4/10 - 별로예요

ashlyn

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Sales Manager 님, 2024년 2월 26일
Thank you for your review score.

10/10 - 훌륭해요

Casey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Sales Manager 님, 2024년 2월 7일
Thank you for your review score. We look forward to welcoming you back to the hotel

10/10 - 훌륭해요

Paul

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Sales Manager 님, 2024년 2월 7일
Thank you for your review score. We look forward to welcoming you back to the hotel

10/10 - 훌륭해요

Tammy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Sales Manager 님, 2024년 2월 7일
Thank you for your review score. We look forward to welcoming you back to the hotel

8/10 - 좋아요

John

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel which has been recently updated. Will definitely stay again.
2023년 12월에 1박 숙박함
답변 제공: Sales Manager 님, 2024년 2월 7일
Thank you for your review score. We look forward to welcoming you back to the hotel

6/10 - 괜찮아요

Anthony K

출장 여행
좋아요: 객실의 편안함
2023년 12월에 4박 숙박함

10/10 - 훌륭해요

Maria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a lovely stay wasn’t too keen on the evening food but breakfast was nice
2023년 11월에 2박 숙박함
답변 제공: Sales Manager 님, 2024년 2월 7일
Thank you for your review score. We look forward to welcoming you back to the hotel

10/10 - 훌륭해요

Rosemarie

2023년 11월에 1박 숙박함
답변 제공: Sales Manager 님, 2024년 2월 7일
Thank you for your review score. We look forward to welcoming you back to the hotel

6/10 - 괜찮아요

Eric

출장 여행
좋아요: 직원 및 서비스
Okay
Staff very Good especially the breakfast guys and restaurant staff Building itself very old and old bathrooms. I was in room 70 and above me it’s room 75 and the whole ceiling vibrates when the guest in room 75 walks about. Didn’t get a good sleep because of that. It will wake anybody up. Insulation NOT GOOD ENOUGH
2023년 10월에 3박 숙박함
답변 제공: Sales Manager 님, 2023년 11월 6일
Thank you for your review. We are pleased that you found our staff to be good but we are very sorry for the inconvenience you experienced. We hope you will consider returning for a more enjoyable stay next time.

10/10 - 훌륭해요

Richard

2023년 10월에 5박 숙박함
답변 제공: Sales Manager 님, 2023년 10월 25일
Thank you for your review score. We look forward to welcoming you back to the hotel.

10/10 - 훌륭해요

Ian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Sales Manager 님, 2023년 9월 25일
Thank you for your review score. We look forward to welcoming you back to the hotel.

10/10 - 훌륭해요

Simon

2023년 9월에 4박 숙박함
답변 제공: Sales Manager 님, 2023년 9월 19일
Thank you for your review score.

8/10 - 좋아요

Andrew

좋아요: 직원 및 서비스, 객실의 편안함
Overall very nice
Check-in was easy and quick and room was ready early. Lady on reception very friendly and helpful. Room was really nice and I'd say recently refurbished. Pool area was really nice and clean and fresh pool towels available from reception. Plenty of parking spaces. Only negatives I would say is the walk to room was a bit like walking through building site as it's currently undergoing renovations but it didn't bother me. Room was on ground floor overlooking the back of hotel so had to have curtains closed all the time for privacy.
2023년 9월에 1박 숙박함
답변 제공: Sales Manager 님, 2023년 9월 18일
Thank you for your review and your kind words. We are pleased that you enjoyed your stay and we look forward to welcoming you back to the hotel.

6/10 - 괜찮아요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Disappointed
Disappointed with my room which didn't have a window just a skylight so no fire escape .
2023년 9월에 2박 숙박함
답변 제공: Sales Manager 님, 2023년 9월 5일
Thank you for your review. Our 2 Deluxe Twin rooms with Skylights have air conditioning but fire exit details are printed on the back of the hotel doors with the route to the closest fire exit.

8/10 - 좋아요

Mervyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Spa
2023년 8월에 2박 숙박함
답변 제공: Sales Manager 님, 2023년 8월 29일
Thank you for your review score. We look forward to welcoming you back to the hotel.

10/10 - 훌륭해요

Kelly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don’t judge a book by its cover
Upon arrival I wasn’t to sure as the outside looked like a hostel well around the back where the rooms are but do not let that put you off it’s beautiful inside friendly staff everywhere you go nothing was to much it was so relaxing there definitely staying again
2023년 8월에 1박 숙박함
답변 제공: Sales Manager 님, 2023년 8월 22일
Thank you for your review. We are pleased that you enjoyed your stay. We have almost finished our bedroom refurbishment and are planning to refurbish the front of the hotel next.

8/10 - 좋아요

Pauline

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have stayed at the Heronston hotel many times. Staff always helpful and polite Good food and service
2023년 8월에 1박 숙박함
답변 제공: Sales Manager 님, 2023년 8월 23일
Thank you for your review. We look forward to welcoming you back to the hotel.

2/10 - 너무 별로예요

Harold

2023년 8월에 1박 숙박함
답변 제공: Sales Manager 님, 2023년 8월 9일
Thank you for your review score. We hope you will return for a more enjoyable stay next time.

10/10 - 훌륭해요

Jonathan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel
Great hotel which has gone through an extensive refurbishment everywhere, will be certainly using again as was looking tired in the past.
2023년 7월에 1박 숙박함
답변 제공: Sales Manager 님, 2023년 8월 3일
Thank you for your review. We are pleased that you liked the results of our refurbishment and we look forward to welcoming you back to the hotel,

10/10 - 훌륭해요

Kathryn

2023년 7월에 1박 숙박함
답변 제공: Sales Manager 님, 2023년 7월 31일
Thank you for your review score. We look forward to welcoming you back to the hotel.

6/10 - 괜찮아요

Helen

2023년 7월에 1박 숙박함
답변 제공: Sales Manager 님, 2023년 7월 31일
Thank you for your review score. We look forward to welcoming you back to the hotel for a more enjoyable stay next time.

10/10 - 훌륭해요

Siwan

2023년 7월에 1박 숙박함
답변 제공: Sales Manager 님, 2023년 7월 28일
Thank you for your review score. We are pleased that you enjoyed your stay and we look forward to welcoming you back to the hotel.

8/10 - 좋아요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 3박 숙박함
답변 제공: Sales Manager 님, 2023년 7월 25일
Thank you for your review score. We look forward to welcoming you back back to the hotel.

8/10 - 좋아요

Paul

2023년 7월에 1박 숙박함
답변 제공: Sales Manager 님, 2023년 7월 24일
Thank you for your review score. We look forward to welcoming you back to the hotel.

10/10 - 훌륭해요

Lauren

2023년 7월에 1박 숙박함
답변 제공: Sales Manager 님, 2023년 7월 19일
Thank you for your review score. We are pleased that you enjoyed your stay and we look forward to welcoming you back to the hotel.

10/10 - 훌륭해요

Tracy

2023년 7월에 1박 숙박함
답변 제공: Sales Manager 님, 2023년 7월 17일
Thank you for your review score. We look forward to welcoming you back to the hotel.

10/10 - 훌륭해요

debbie

2023년 7월에 2박 숙박함
답변 제공: Sales Manager 님, 2023년 7월 10일
Thank you for your review score. We look forward to welcoming you back to the hotel.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Business stay
Business stay, great location and service.
2023년 7월에 3박 숙박함
답변 제공: Sales Manager 님, 2023년 7월 10일
Thank you for your review. We are pleased that you enjoyed your stay and we look forward to welcoming you back to the hotel.

6/10 - 괜찮아요

Christopher

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
They are undergoing refurbishment and I was in a refurbished room. Which to my surprise was in a poorly finished state, plug sockets loose, panels not fitted securely and generally looks unfinished. And to refurb and NOT put AC in the rooms? The restaurant menu is very poor in terms of choice, they could do better. Tried to tell them on check out but she was not interested.
2023년 6월에 2박 숙박함
답변 제공: Sales Manager 님, 2023년 6월 29일
Thank you for your review. We are sorry for the inconvenience you experienced in your refurbished bedroom and your comments have been passed to our Maintenance Manager. We are sorry you did not like the choices on our Restaurant Menu. We are introducing a new menu this week. We hope you will return for a more enjoyable stay next time.

10/10 - 훌륭해요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: Sales Manager 님, 2023년 6월 29일
Thank you for your review score. We look forward to welcoming you back to the hotel.

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 직원 및 서비스, 객실의 편안함
Shocking
Receptionist was not friendly and had no knowledge regarding invoices/receipts. Could not work with apple pay so had to get food elsewhere along with breakfast as they could not put all my expenses on one invoice for me. Room phone did not work, no water supplied in room. No room service could be provided due to the phone not working. Manager could not help with my invoice query and walked away, no help whatsoever. Was told I made a mistake as I never booked through them. Would not stay here at all! ABSOLUTE DISASTER!
2023년 6월에 1박 숙박함
답변 제공: Natasha 님, 2023년 6월 23일
Thank you for bringing these issues to my attention. I am sorry for the lack of service you received. I will ensure all receptionists receive further training to ensure this does not happen again in the future.

10/10 - 훌륭해요

John

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 2박 숙박함
답변 제공: Natasha 님, 2023년 6월 20일
Thank you for your high score. We are glad you enjoyed your stay and look forward to welcoming you back to our hotel in the future.

4/10 - 별로예요

John

연인과의 여행
Not a bad hotel, however, there was function on and our room was right above the function room and we had to listen to the very loud music until 12pm. Given we had to get up at 5am it was a very poor sleep and was highly annoying. I'd actually like to get a partial refund for this inconvenience and disturbance caused.
2023년 6월에 1박 숙박함
답변 제공: Natasha 님, 2023년 6월 19일
Thank you for your review. I am sorry your stay was less than perfect. If you had reported to reception they could have resolved this before check out. Please contact the hotel if you wish to speak to the Guest Relations Manager. Thank you.

10/10 - 훌륭해요

David

2023년 6월에 2박 숙박함
답변 제공: Natasha 님, 2023년 6월 20일
Thank you for your high score. We are glad you enjoyed your stay and look forward to welcoming you back to our hotel in the future.

6/10 - 괜찮아요

Melissa

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Great staff, however the gym was closed and the hallways were in a poor condition and renovations were in progress. On the Friday there was a wedding, so it was very noisy in the evening
2023년 6월에 2박 숙박함
답변 제공: Sales Manager 님, 2023년 6월 13일
Thank you for your review. We have posted details of the remaining refurbishment work on all websites. We look forward to welcoming you back to the hotel.

10/10 - 훌륭해요

Dawn

2023년 6월에 2박 숙박함
답변 제공: Sales Manager 님, 2023년 6월 14일
Thank you for your review score. We look forward to welcoming you back to the hotel.

10/10 - 훌륭해요

Dean

2023년 6월에 1박 숙박함
답변 제공: Sales Manager 님, 2023년 7월 3일
Thank you for your review score. We look forward to welcoming you back to the hotel.

10/10 - 훌륭해요

Ian

2023년 6월에 1박 숙박함
답변 제공: Sales Manager 님, 2023년 6월 12일
Thank you for your review score. We look forward to welcoming you back to the hotel.

8/10 - 좋아요

Emmi

2023년 6월에 1박 숙박함
답변 제공: Natasha 님, 2023년 6월 7일
Thank you for your review score. We are glad you enjoyed your stay.

10/10 - 훌륭해요

Ivan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent
Excellent food, pleasant staff, doing refurbishment on some of the site. One of the better Best Western hotels
2023년 5월에 1박 숙박함
답변 제공: Sales Manager 님, 2023년 5월 26일
Thank you for your review and your kind words. We look forward to welcoming you back to the hotel.

6/10 - 괜찮아요

Carley

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2023년 5월에 1박 숙박함
답변 제공: Sales Manager 님, 2023년 5월 26일
Thank you for your review score.

8/10 - 좋아요

wyn

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 4박 숙박함
답변 제공: Natasha 님, 2023년 5월 23일
Thank you for your review. We look forward to welcoming you back to the hotel.

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스
Shame about the ongoing work. Supplies of Tea etc. was not enough for two days.
2023년 5월에 2박 숙박함
답변 제공: Natasha 님, 2023년 5월 18일
Thank you for your review. Tea & Coffee supplies for your bedroom can be topped up if requested at reception. We look forward to welcoming you back to the hotel when the final refurbishment stages are complete, in the very near future.

8/10 - 좋아요

Dave

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ok
The overall experience was good, room over hot, slow service at breakfast.
2023년 5월에 4박 숙박함
답변 제공: Natasha 님, 2023년 5월 15일
Thank you for your review. We look forward to welcoming you back to the hotel.

4/10 - 별로예요

Christian

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Paid extra for superior suite. Woken up at about 4:30 continuously by loud drilling noise. Complained to hotel staff but so far nothing has been done and I have had no response.
2023년 4월에 1박 숙박함
답변 제공: Natasha 님, 2023년 5월 3일
Good afternoon Christian, I have responded to your email directly. There was a delay in this response due to the bank holiday. I hope you are happy with my email, I look forward to your reply. Thank you.

6/10 - 괜찮아요

Richard

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Fantastic Staff & Rooms, shame about the rest.
The hotel staff were incredibly friendly and helpful. The food was unfortunately terrible at the bar in the evening. The sweet potato fries were burnt, the prawns were tiny frozen prawns, the steak was fatty and chewy (not flat iron steak) the Chorizo came in a tomato sauce with olives, very random. The bar was very busy and a staff member was getting trained (getting trained very well to say) so unable to complain that evening as they were rushed. The fire alarm woke us up at 5.30/6am after an incredibly busy day prior. The hot tub was out of use. Rooms were very clean and modern. Overall disappointing but staff were commendable.
2023년 4월에 1박 숙박함
답변 제공: Sales Manager 님, 2023년 5월 2일
Thank you for your review and your kind words which will be passed to the staff. We are sorry for the inconvenience you experienced and all of your comments will be passed to our Head Chef. We hope you will return for a more enjoyable stay next time.