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베스트 웨스턴 윌로우스 인 여행 후기

2.5 out of 5
베스트 웨스턴 윌로우스 인
475 N Humboldt Ave, Willows, CA

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 580개 이용 후기 중 193개" "
평점 8 - 좋아요. 580개 이용 후기 중 236개" "
평점 6 - 괜찮아요. 580개 이용 후기 중 95개" "
평점 4 - 별로예요. 580개 이용 후기 중 27개" "
평점 2 - 너무 별로예요. 580개 이용 후기 중 29개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

7.4/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
i5프리웨이타고 la로 가던중 이용했습니다. 룸상태 아주좋습니다. 조식도만족했구요. 다만 많이 더운 지역이라 날파리도 많고 헉~했네요~! 베스트웨스턴은 늘 평타칩니다~^^

4/10 - 별로예요

Vianca

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 9일
Dear Vianca,We're sorry to hear that your experience fell short of your expectations. Please know that your feedback is important to us, and we'll use it to make necessary improvements. If there are specific issues you'd like us to address, please don't hesitate to reach out. We hope to have the opportunity to welcome you back and provide a better experience in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Jennifer

아이를 동반한 가족 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The lady at the check in was super nice. I’ve stayed here before and check in is usually easy.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 2일
Dear Jennifer,Thank you for your wonderful review! We're delighted to hear that you had a pleasant check-in experience and that our staff, particularly the lady at the front desk, provided you with excellent service. We appreciate your continued loyalty and look forward to welcoming you back again soon!Sincerely, Hotel Manager

4/10 - 별로예요

Laurie

연인과의 여행
좋아요: 직원 및 서비스
The woman at the front desk was great. Friendly, helpful and a quick check in. The we arrived at our room which had the weirdest strongest scent of... I don't even know what(wax and almond scent??)! So strong that when awaking at night it caught in my throat. There doesn't appear to be any soundproofing in the exterior walls. People arriving late and repeatedly opening and closing doors. Standing and blabbing on the parking lot on arrival at 3 am.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 1일
Dear Laurie,We apologize for the inconveniences you experienced during your stay. While we're glad to hear that you found our front desk staff to be friendly and helpful, we regret that the scent in your room and noise disturbances disrupted your comfort. Your feedback is valuable to us, and we'll address these issues promptly to ensure a more pleasant experience for our guests in the future. Thank you for bringing this to our attention.Sincerely, Hotel Manager

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient for Thunderhill visits and walkable to restaurants. Staff was very nice.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 19일
Dear David,Thank you for the wonderful review! We're delighted to hear that our hotel's location was convenient for your Thunderhill visits and that you found our staff very nice. We strive to provide excellent service and a convenient experience for our guests, and we're glad we could meet your expectations. We hope to welcome you back for another enjoyable stay soon!Sincerely, Hotel Manager

10/10 - 훌륭해요

Edith

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We arrived at the property several hours early and were able to get a room immediately. When the clerk saw that my friend was using crutches for a broken leg he booked us into a handicapped room which worked out quite well for her. Thanks so much for the wonderful service, if ever in Willows again we will return.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 31일
Dear Edith,We're thrilled to have accommodated your early arrival and provided a suitable room for your friend's needs. It's heartening to know our staff's attentiveness enhanced your stay. Your appreciation motivates us to continue delivering excellent service. We'll be delighted to welcome you back whenever your travels bring you to Willows. Safe travels!Sincerely, Hotel Manager

10/10 - 훌륭해요

DONALD

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was friendly and helpful. Room was clean and had all of the amenities that anyone could want. The breakfast was the best I have had in this country.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear DONALD,Thank you for your wonderful feedback! We're delighted to hear that our friendly and helpful staff, clean rooms, and comprehensive amenities made your stay enjoyable. It's especially rewarding to know that our breakfast stood out as the best you've had. We appreciate your kind words and look forward to providing you with another exceptional experience in the future. Safe travels!Sincerely, Hotel Manager

4/10 - 별로예요

Sarah

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Dirty cold pool
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Sarah,We apologize for the inconvenience you experienced with our pool. Your feedback is important, and we take it seriously. We will address the cleanliness and temperature of the pool to ensure a more enjoyable experience for our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to improve during any future visits.Sincerely, Hotel Manager

10/10 - 훌륭해요

rebecca

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 1일
Dear Rebecca,We sincerely appreciate your fantastic review. Your positive perspective on our hotel is truly rewarding, and we're grateful for your recognition of our commitment to cleanliness, comfort, and hospitality. It would be our pleasure to welcome you back, and we're dedicated to ensuring another outstanding five-star experience for you in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Kathy

별로예요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 22일
Dear Kathy,Thank you for your rating. We value your feedback and would like to know more about your experience to better address any concerns. If there are specific areas where we can improve, please share your insights. We're committed to ensuring our guests have the best possible experience and appreciate your input.Sincerely, Hotel Manager

10/10 - 훌륭해요

Sergio

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 31일
Dear Sergio,Thank you for awarding us a five-star rating! We're delighted to have met or exceeded your expectations. Your positive feedback is immensely appreciated, and it inspires our team to maintain the highest standards of service. We look forward to the pleasure of hosting you again for another exceptional experience.Sincerely, Hotel Manager

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
a nice and clean place with easy freeway access.
Friendly staff, a nice clean room, no complaints.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 11일
Dear Guest,Hello! We're delighted to hear that you enjoyed your stay! It's great to know that our convenient freeway access, friendly staff, and clean rooms met your expectations. Thank you for taking the time to share your positive experience. We look forward to welcoming you back for another pleasant stay in the future!Sincerely, Hotel Manager

4/10 - 별로예요

Edward

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The heater on our room was not working properly and blew cold air the entire night
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 23일
Dear Edward,We apologize for the inconvenience you experienced with the heater in your room. Your comfort is our priority, and we regret falling short of your expectations. We'll address the issue promptly to ensure a more pleasant stay for our guests in the future. Thank you for bringing this to our attention, and we appreciate your understanding.Sincerely, Hotel Manager

10/10 - 훌륭해요

Salvador

좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 22일
Dear Salvador,Thank you for the perfect rating! We're thrilled to hear that you had a fantastic experience. If there's anything specific you loved about your stay or any suggestions for improvement, feel free to share. We look forward to welcoming you back for another outstanding visit in the future!Sincerely, Hotel Manager

8/10 - 좋아요

Ann

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 22일
Dear Ann,We're grateful for your feedback and 4-star rating. To make your experience even better, we'd love to hear specific suggestions or areas for improvement. Your input is valuable to us, and we're committed to enhancing our services. Thank you for sharing your thoughts, and we look forward to providing an exceptional experience in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Sammy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We’ll equipped gym
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 2일
Dear Sammy,It's great to hear that you found our gym well-equipped! Providing quality facilities for our guests is important to us, and we're glad that you had a positive experience. If there's anything more we can do to further enhance your experience, please feel free to let us know. Thank you for your feedback, and we hope to continue providing top-notch amenities for your future visits!Sincerely,Hotel Manager

8/10 - 좋아요

Christina

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Ok stay for the age of the hotel.
2023년 10월에 4박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 30일
Dear Christina,We appreciate your feedback regarding your recent stay. Our team strives to maintain the quality and comfort of our hotel, despite its age. If there are specific areas you feel we could improve upon, we'd be grateful for any suggestions. Your insights help us enhance the experience for all our guests. Thank you for choosing to stay with us, and we hope to welcome you back for an even better experience in the future.Sincerely,Hotel Manager

4/10 - 별로예요

Carlos

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
Beware!
Check in and room were good. Next morning while placing plate on tray there was movement out of the corner of my eyes. By the waffle maker and hot plate a mouse ran across the counter. Needless to say breakfast was over. When I mentioned to clerk at the counter she stated, “oh yes, we have seen them in the lobby and we have exterminators that come every month”! GREAT I delayed this review but it was pretty gross
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 25일
Dear Carlos,Thank you for your feedback. Nice to see the compliments for smooth check-in and room. We're truly sorry to hear about your experience with a mouse in the breakfast area. This is certainly not the kind of experience we want our guests to have. We take your feedback seriously, and we will address this issue promptly with the appropriate measures. We apologize for any discomfort you experienced. We hope you give us another chance in the future.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Casey

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
My daughter and I were eaten alive while we slept by numerous mosquitoes
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 21일
Dear Casey,Thank you for taking the time to let us know about your experience. I apologize that you were disappointed. We will investigate your concerns and take whatever steps are necessary to ensure that our guests have a great stay with us in the future. Please give us another chance and come back and see us again soon.Sincerely,Hotel Manager

10/10 - 훌륭해요

Leah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 18일
Dear Leah,We greatly appreciate your stay at our hotel and your valuable feedback. Your perfect 10-star rating is of utmost significance to us, and we're thrilled to hear about your enjoyable experience during your stay. Your satisfaction is a source of pride for our entire team, and we remain dedicated to delivering top-notch service and accommodations to all our guests. Thank you for choosing us, and we look forward to welcoming you again in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Teri

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean, well maintained. Super friendly staff. Will stay again.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 17일
Dear Teri,Thank you for your fantastic review! We're thrilled to hear that you found our hotel to be very clean and well maintained. Our staff prides themselves on providing excellent service, and we're glad to know that they were friendly and helpful during your stay. We can't wait to welcome you back for another great experience in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Kurt

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I just stayed one night but it was clean, comfortable and everything I needed. Check in staff was very courteous and friendly.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 17일
Dear Kurt,Thank you for choosing our hotel for your one-night stay. We're thrilled to hear that you found everything clean, comfortable, and met your needs. Our team takes pride in providing excellent service, and your kind words about our check-in staff are greatly appreciated. We hope to have the pleasure of hosting you again in the future for a longer stay!Sincerely,Hotel Manager

10/10 - 훌륭해요

Eddy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The lock in my room is broken. Lock was hanging off of one screw.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 16일
Dear Eddy,We're truly sorry to hear about the issue with the lock in your room. This is certainly not the experience we aim to provide, and we apologize for any inconvenience. Please rest assured that we'll address this immediately to ensure the safety and security of our guests. Your feedback is invaluable, and we appreciate your patience. Please don't hesitate to reach out to our front desk for any immediate assistance.Sincerely,Hotel Manager

10/10 - 훌륭해요

Stephanie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The adorable young lady that checked us in was absolutely delightful! She was kind, efficient and kind of a breath of fresh air after a long drive. The room was clean, smelled clean and comfortable.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 11일
Dear Stephanie,Thank you for your heartwarming feedback! We're thrilled to hear that the young lady who checked you in provided excellent service and that you found her delightful. It's also wonderful to know that your room was clean, smelled fresh, and comfortable, making your stay even more enjoyable. We look forward to welcoming you back for another refreshing experience in the future.Sincerely,Hotel Manager

6/10 - 괜찮아요

Victoria

좋아요: 직원 및 서비스
It was an average stop along the road.
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 3일
Dear Victoria,Thank you for your brief review. We appreciate your visit and hope that you had a comfortable stay during your stop. If you have any suggestions or feedback on how we can improve and make your next visit more enjoyable, please feel free to share. Safe travels, and we hope to see you again in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Cynthia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2023년 9월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 25일
Dear Cynthia,Greetings! Knowing that you had a wonderful time while staying at our hotel made us happy. We are committed to providing the best service possible to our guests. Your perfect rating is a validation of our efforts and motivates us to keep providing our very best to you. We anticipate seeing you soon!Sincerely,Hotel Manager

8/10 - 좋아요

Russell

가족 여행
Close to everything.
2023년 9월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 16일
Dear Russell,Thanks for your stay and choosing our hotel as it was convenient and close to your points of interest. We focus each day on providing a memorable experience that creates a yearning to return and thrilled to know that we were successful during your stay. We look forward to your next stay. Sincerely, Hotel Manager

10/10 - 훌륭해요

Sherrill

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 9월 13일
Dear Sherrill,Thank you for the stay and the feedback. I am confident that you had a satisfactory stay looking at the five stars. Your input helps with our continuing efforts to provide excellent service and a great stay. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager.

6/10 - 괜찮아요

Jack

별로예요: 청결 상태, 편의 시설/서비스
Pros; This property is easy on/off I-5. Many food choices nearby. Cons; Noisy trucks. Noisy air-conditioner.
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 8일
Dear Jack,Thank you for taking the time to share your thoughts on your recent stay. We appreciate your feedback. We're pleased to hear that our property's convenient location and nearby dining options were convenient for you. However, we apologize for the noise disturbances you encountered from trucks and the air-conditioner. We understand how important a peaceful environment is for a comfortable stay, and we will strive to address these issues to improve the overall experience for our guests. Your comments are valuable to us, and we hope to have the opportunity to welcome you back for a quieter and more enjoyable stay in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Sonia

2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 25일
Dear Sonia,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5-star rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!Best Regards, Hotel Manager

10/10 - 훌륭해요

Joel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 4일
Dear Joel,We're delighted to hear that you found your stay comfortable. Providing a comfortable experience for our guests is our top priority, and we're glad we could achieve that for you. If you have any additional comments or suggestions, please feel free to share. We look forward to hosting you again in the future.Sincerely,Hotel Manager

6/10 - 괜찮아요

kimberly

좋아요: 직원 및 서비스
2023년 8월에 2박 숙박함
답변 제공: Hotel manager 님, 2023년 8월 29일
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

10/10 - 훌륭해요

Joseph

2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 16일
Dear Joseph,Thank you for staying at our hotel, and we are delighted that you were satisfied with your experience. We appreciate your 5-star review, which is a valuable medium for other travelers like yourself. We are committed to providing our guests with the best possible service, and your feedback will help us achieve our goals. We hope to see you again soon!Sincerely,Hotel Manager

10/10 - 훌륭해요

SAM

2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 10일
Dear SAM,We appreciate your time and efforts in sharing your experience with us. Your feedback helps us to continue striving to deliver an exceptional experience to each of our guests in all areas of our hotel. Thank you again for taking the time to share your perfect rating! We look forward to hosting you again soon.Sincerely,Hotel Manager

10/10 - 훌륭해요

bing -fee

2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 6일
Dear Guest,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely,Hotel Manager

8/10 - 좋아요

Juan de jesus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ye
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 16일
Dear Guest,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely,Hotel Manager

8/10 - 좋아요

david

2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 28일
Dear David,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the four stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority.Sincerely, Hotel Manager

10/10 - 훌륭해요

Victoria L.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 15일
Dear Victoria L,Thank you for your five-star rating! We greatly appreciate your positive feedback and are delighted to hear that you had an excellent experience at our hotel. We strive to provide exceptional service and create memorable stays for our guests. We look forward to welcoming you back for another fantastic stay in the future.Sincerely,Hotel Manager

6/10 - 괜찮아요

LA Solar Group

2023년 8월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 8일
Dear LA Solar Group,Thank you for taking the time to give us your feedback on your stay. We appreciate it! I hope we can turn that 6 into a 10 next time you are passing through our area so we can give you another chance to experience our hotel's best features. We're always striving to improve and have noticed even small things can make a big difference in the overall experience.Sincerely,Hotel Manager

10/10 - 훌륭해요

Janice

2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 24일
Dear Janice,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager

10/10 - 훌륭해요

Sabrinna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 5일
Dear Sabrinna,Greetings! Knowing that you had a wonderful time while staying at our hotel made us happy. We are committed to providing the best service possible to our guests. Your ten-star rating is a validation of our efforts and motivates us to keep providing our very best to you. We anticipate seeing you soon!Sincerely,Hotel Manager

8/10 - 좋아요

Mariana

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
As soon as we arrive, there was a man passed out on the bench right next to the reception door. Staff at the front counter was friendly. Room was full of spiderwebs, silverfish, mosquitoes and other bugs. Sink was clogged. We slept terribly and we were extremely grossed out by the room. Would not recommend staying here, especially at that price. Doesn’t feel like a Best Western at all, just a roadside motel. The hotel needs an updated but more than anything it needs some major cleaning.
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 5일
Dear Mariana,Thank you for taking the time to provide your feedback. We deeply apologize for the subpar experience you encountered during your stay, which is not reflective of our typical standards. Your concerns are of the utmost importance to us, and we are already taking swift actions to rectify the cleanliness issues you encountered. We genuinely value your comfort and recognize your disappointment. Your honesty is immensely valuable, and we are fully committed to implementing necessary improvements. We regret that we fell short of surpassing your expectations on this occasion. Request your understanding and future consideration for visit.Sincerely,Hotel Manager

8/10 - 좋아요

Carol

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 25일
Dear Carol,Thank you very much for staying with us and for giving the 8-star feedback. We apprehend that you had a good stay with amenities and services as you have not mentioned anything in detail. Guest reviews are important to us and please let us know if you found anything which needs to improve. Also, we look forward to your next visit.Sincerely,Hotel Manager

10/10 - 훌륭해요

Rafael

2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 18일
Dear Rafael,Thank you for the perfect rating! We greatly appreciate your feedback and are thrilled to have exceeded your expectations during your stay. Providing a top-notch experience for our guests is our utmost priority, and we're delighted to have achieved that for you. Your positive feedback means a lot to us, and we look forward to welcoming you back for another outstanding stay in the future. Thank you for choosing our hotel!Warm Regards,Hotel Manager

2/10 - 너무 별로예요

Cristina 님, San Diego

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스
I was really disappointed with this property after seeing the positive reviews when booking. The door to our room and the surrounding area around the door was covered in bugs. The pillows are mini and less than half the size of normal pillows. The faucet of the sink leaks when you turn it on, creating a watery mess on the counter. The place seems overall run down. The business center is unusable as “it’s like a sauna” - words from the front desk at checkin. When I requested a late checkout so I could have a place to take my work meeting, the manager was completely in accommodating, said it would be an extra charge (even though they weren’t fully booked that night), and copped an attitude. The area around the hotel is littered with trash. Would not stay here again if it were the only available place in town.
2023년 6월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 30일
Hello Cristina,We're sorry to hear that your recent stay with us did not meet your expectations. We apologize for any inconvenience caused by the issues you encountered during your stay, such as the bugs and leaking faucet in your room. We will work to address these issues as soon as possible. We also apologize for the inconvenience caused by the size of the pillows and condition of the business center. We appreciate your feedback and will use it to improve our services. Regarding the late checkout, we failed to meet your request which is very disappointing. We will take a closer look at the conversation to provide better staff training and improve our customer satisfaction. We're also sorry to hear that you were not satisfied with the surroundings of our property. We hope to have the opportunity to regain your trust and provide you with a comfortable and enjoyable stay.Sincerely,Hotel Manager

10/10 - 훌륭해요

Fatima

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Kids like the pool and food
2023년 6월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 27일
Dear Fatima,Thank you for taking the time to share your feedback! We are delighted to hear that your children enjoyed spending time at the pool and the food. We strive to make every family stay as fun and comfortable as possible and it is much appreciated when we hear that we have achieved that. We hope you will consider returning soon for another memorable experience!Sincerely,Hotel Manager

10/10 - 훌륭해요

Cynthia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice quick stay. Only recommend upgrade on room towels. Room towels thin & old.
2023년 6월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 21일
Dear Cynthia,Thank you for your review, and we're glad to hear that your stay was a pleasant one. We appreciate your feedback regarding the towels in your room. We're constantly making updates and improvements to our facilities, and we'll take your comments about towels into consideration as we strive to provide our guests with the very best experience. Thank you again for choosing to stay with us, and we hope to have the opportunity to welcome you back soon.Sincerely,Hotel Manager

8/10 - 좋아요

Stephen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was fine but no tv stations without ads. No waste basket on the bath.
2023년 6월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 20일
Dear Stephen,Thank you for taking the time to leave your feedback. We are sorry to hear that you did not have access to any TV stations without ads and that there was no waste basket in the bathroom. We take guest feedback seriously and would appreciate it if you could provide more information so that we can address your concerns. We look forward to hearing back from you. Thank you again for choosing to stay at our hotel.Sincerely,Hotel Manager

8/10 - 좋아요

Nona

2023년 6월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 29일
Dear Nona,We appreciate your 4-star rating, which indicates that you were satisfied with your stay. Your rating is an important part of our efforts to improve our service, and we'll be sure to pass on your feedback to all our staff. Thank you again for choosing our hotel and we hope to see you again soon!Best Regards,Hotel Manager

10/10 - 훌륭해요

Ronald

2023년 6월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 10일
Dear Ronald,Thank you for taking the time to write us a review. We appreciate your feedback and are pleased that you were happy with your stay with us. We are glad to hear that you enjoyed your stay and found our staff friendly and helpful. We strive to provide the best experience possible for all our guests and we are delighted that we met your expectations. Thank you for choosing to stay with us and we look forward to welcoming you back in the future.Sincerely,Hotel Manager