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아메리카스 베스트 밸류 인 폰카 시티 여행 후기

2 out of 5
아메리카스 베스트 밸류 인 폰카 시티
407 South 14th Street, Ponca City, OK

이용 후기

6.8
평점 10 - 훌륭해요. 188개 이용 후기 중 51개" "
평점 8 - 좋아요. 188개 이용 후기 중 53개" "
평점 6 - 괜찮아요. 188개 이용 후기 중 27개" "
평점 4 - 별로예요. 188개 이용 후기 중 30개" "
평점 2 - 너무 별로예요. 188개 이용 후기 중 27개" "

7.0/10

청결 상태

7.2/10

직원 및 서비스

5.4/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

6.2/10

친환경

이용 후기

2/10 - 너무 별로예요

Terry D

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Blood stains or lipstick on the sheets 2 towels for 3 people 1 small bar of soap for 3 people 2 nights only hot breakfast was make your own waffle
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 15일
Dear Terry D, We apologize for the disappointing experience you had during your stay. Your feedback is invaluable, and we're taking immediate steps to address the issues you've raised with our housekeeping and breakfast teams. We appreciate your patience and hope to have the opportunity to welcome you back for a much-improved experience in the future.Sincerely,Hotel Manager

4/10 - 별로예요

Rachel

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 15일
Dear Rachel,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager

8/10 - 좋아요

Jack R

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 28일
Dear Jack R, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay. Sincerely, Hotel Manager

4/10 - 별로예요

Erica

2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 17일
Dear Erica,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager

4/10 - 별로예요

Dale

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Didn't like the lock mechanism on the outside of the door. it was too hard to get in with the chip reader card
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 11일
Dear Guest,Thank you for sharing your feedback about the lock mechanism on the outside of the door. We apologize for any inconvenience you experienced with the chip reader card. Your comments are valuable, and we'll review the lock system to ensure a smoother and more user-friendly experience for our guests. If you have any additional suggestions or if there's anything else we can assist you with, please feel free to let us know. We appreciate your input and hope to have the opportunity to welcome you back for an improved stay.Sincerely,Hotel Manager

10/10 - 훌륭해요

Brandy

2023년 12월에 1박 숙박함
답변 제공: kay 님, 2023년 12월 27일
Thank you so much for your glowing review!we're thrilled to hear had a fantastics experience.your support means a lot to us!"

4/10 - 별로예요

Jason

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room molding smells, dirty, not clean, old worn down hotel. Definitely not recommended.
2023년 11월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 12월 8일
Dear Jason,Providing clean, comfortable, and well-maintained lodging is crucial, so to hear about your experience is upsetting. We are very sorry for our shortfalls and assure you we're determined to do better. Housekeeping will give your room extra attention and we will determine the next best step to take in improving our accommodations. Thank you.

10/10 - 훌륭해요

Kristy

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Moto Family
The staff was amazing. Very friendly and accommodating for our needs. Rooms were cleaned every day. Very nice out doors area for grilling. Clean pool and awesome breakfasts. We will be back.
2023년 10월에 4박 숙박함

6/10 - 괜찮아요

Chrisitne

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
I did NOT take a shower, since at 9:30 am there was only lukewarm water. They should NOT advertise breakfast. No juice. stale cereal, stale bread, no hot water for my tea bags, no fruit, no yogurt. Staff was very polite and room was very clean. Nice looking pool, which I didn't use.
2023년 10월에 1박 숙박함

8/10 - 좋아요

Jeffrey

별로예요: 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함

2/10 - 너무 별로예요

Donald

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함

8/10 - 좋아요

Randall

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함

8/10 - 좋아요

Barbara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함

6/10 - 괜찮아요

David

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
The first room was dirty and had burn wholes in the bed cover and chair. Second room was. Must better.
2023년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 2일
Dear David,We apologize for the cleanliness issues and the condition of the bed cover and chair in the first room. It is not up to our standards, and we appreciate your understanding in moving to a second room. We strive to provide clean and comfortable accommodations for all our guests, and we will address this with our housekeeping team to ensure it does not happen again. Thank you for bringing this to our attention, and we hope your overall experience in the second room was more satisfactory.Sincerely, Hotel Manager

10/10 - 훌륭해요

Rodrick

답변 제공: Hotel Manager 님, 2023년 3월 7일
Dear Rodrick,It is delightful to see that everything worked out well with your stay with us. Our team is very overwhelmed to see the 5-star rating. It is a privilege to host guests like you.I eagerly await your next visit.Sincerely,Hotel Manager

2/10 - 너무 별로예요

LeeAnn

2022년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2022년 12월 22일
Dear LeeAnn,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely,Hotel Manager

4/10 - 별로예요

timothy

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
From the feed back I saw and the photos it was a very nice motel. But the door would not open, and when it did it was hard, no seals on the bottom of the door you could see out from under it. The bath was not inviting, part of the door jam was rusted away from the leaking tub. No stopper for the bath drain. If I do it again I will look to a Holiday Inn Express or similar.
2022년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2022년 10월 31일
Dear Timothy,Thank you for your feedback. We're sorry to hear that you had a less than perfect experience with us and appreciate you taking the time to let us know. We'll be sure to pass your suggestions along to our team in an effort to improve our guests' experience in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Jamie

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Good room for the value. Room was clean enough, and they were pet friendly. No complaints for what I spent.
2022년 9월에 2박 숙박함
답변 제공: Hotel Manager 님, 2022년 9월 11일
Dear Jamie, Thank you for staying at our hotel. We are a pet-friendly hotel with a reasonable rate, friendly staff, clean rooms, great amenities, and a convenient location! We strive to provide an outstanding experience to our guests, all at a great value, and are delighted to know we accomplished this while you were here. We look forward to welcoming you back in the future. Please visit us again.Sincerely, Hotel Manager

10/10 - 훌륭해요

Darrell

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2022년 7월 26일
Dear Darrell, It is delightful to see 10/10-star feedback. I hope that you had a marvelous stay. Our team is very much overwhelmed by the remarks. It is a privilege to host guests like you. Await your next visit. Sincerely, Hotel Manager

10/10 - 훌륭해요

Skyliar

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved it
2022년 6월에 2박 숙박함
답변 제공: Hotel Manager 님, 2022년 6월 10일
Dear Skyliar, A big thank you for your loving our hotel. It is really delightful to see your feedback. Our team has proven that they can do wonders with genuine hospitality. Eagerly looking for your next visit. Sincerely, Hotel Manager

8/10 - 좋아요

Ashley

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room was clean heater worked great
2022년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2022년 3월 30일
Dear Ashley, We are happy to know that you had an amazing stay & enjoyed clean rooms, and were happy with the heater offered at our hotel. Your review means the world to us! Thanks again, and we look forward to welcoming you all back soon for another pleasant stay. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Raistlin

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
COCKROACHS IN THE BATHROOM!
There was COCKROACHES running out bathroom! There was also food on our bed! We left immediately!
2022년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2022년 1월 30일
Dear Raistlin, I’m terribly sorry that you had an unpleasant experience with us, that you left dissatisfied. We take pride in meeting the needs of a wide variety of guests, and I regret that we couldn’t satisfy you. We have a vigorous pest control program and can assure you that there are no cockroaches or any other pests in our rooms. Still, I’m sorry for whatever lapses caused your experience to be less than pleasant. We shall appreciate your kind understanding and request a rethinking of the visit. Sincerely, Hotel Manager

10/10 - 훌륭해요

Bruce

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good stay
It was a good stay, thanks
2021년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2021년 10월 25일
Dear Bruce, Thanks for the stay and the positive feedback. Your nice comments empower our team. We are continuously raising our benchmark. You can expect an amazing stay next time. Visit us again soon. Sincerely, Hotel Manager

6/10 - 괜찮아요

timothy

좋아요: 청결 상태, 직원 및 서비스
Not a good stay
Room was fairly clean check in was good no breakfast at all no coffee beds were hard not a good experience
2021년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2021년 10월 15일
Dear Timothy, Thank you for offering a mixed review of our hotel, pointing out some good points and some negative ones. We’re grateful that you were highly impressed with our clean rooms, and check-in. However, I have noted your disappointment with the lack of coffee, and breakfast. Also, sorry for the bad experience with the bed. My hope is that you will visit again so that we can show you a better experience that will fully satisfy you. We’ll be here when you need us. Sincerely, Hotel Manager

6/10 - 괜찮아요

Dustin

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hair in the tub, only one light in the room worked. But beds were comfortable and it was quite
2021년 9월에 2박 숙박함
답변 제공: Hotel Manager 님, 2021년 9월 22일
Hello Dustin, Thanks for your stay. I appreciate your feedback and telling us the positive and negative sides of your stay. Glad you liked the quietness and comfortable bed. But, our apologies for the inconvenience. We shall work further to improve the amenities, and cleanliness based on your observations. Hope to welcome you again soon, Sincerely, Hotel Manager

2/10 - 너무 별로예요

Linda

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
TERRIBLE
The smelled of dog piss. The carpets were filthy. No pool it didn’t have any water in it. I was not told. That was the only room they had. I sprayed perfume to cover the smell. I got up at six to get coffee and the front door was locked. I left at seven and the door was still lock. So no breakfast. The place is a shil hole
2021년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2021년 8월 29일
Dear Linda, We are distressed to see your comments. I’m sorry that several issues combined to make your stay less than desirable. Our sincere apologies. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we’ll do better for you next time. Nothing means more to us than providing a pleasant guest experience. Sincerely, Hotel Manager

6/10 - 괜찮아요

Brandy

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Not staying again
Was not good. Dirty, tv did not work and beds were uncomfortable
2021년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2021년 8월 6일
Dear Brandy, We are extremely sorry to hear about the terrible experience, while staying with us. It is very unfortunate that we did not create that positive experience to inspire a return visit. Our endeavor is to offer a nice stay to all our guests, but failed this time. Actions shall be taken to improve everything on war foot, and you can have a good stay next time. Hope you will reconsider. Sincerely, Hotel Manager

10/10 - 훌륭해요

Kenneth

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2021년 8월 6일
Dear Kenneth, It is a great delight to see 10/10-star feedback. Hope that you had a marvelous & awesome staying experience. Our team is very much overwhelmed to see the rating. It is a privilege to host guests like you. Await your next earliest visit. Sincerely, Hotel Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태
Nothing unique about it. Didn't appreciate the drug dealing 2 doors down from me, stains on walls and carpet in the room. Some of the lights didn't work. Other than that, the room itself was fine.
2021년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2021년 8월 4일
Dear Guest, It is very disappointing to learn of the bad impression you made with the state of your accommodations. It is pretty serious, and we never condone things such as drugs in our hotel or premises. We provide a safe environment & the safety of our guests is our first priority. The matter will be investigated and strictly acted upon. Already the security and staff have been alerted to be more proactive and seriously listen & verify the claims if any suspicious activities are going on around the premises, as we are against such acts. Request your understanding and continued patronage. Sincerely, Hotel Manager

4/10 - 별로예요

Raylene

가족 여행
별로예요: 직원 및 서비스
50/50
Check in took a long time, waiting outside as previous customer was being waited on. Unsafe looking area. Sketchy people sitting infront of rooms. Police at one of the rooms. Pool was nasty looking, dirty,not open. That being said, the inside of the room was surprisingly nice. Bed was comfortable, bathroom was clean. Full size fridge was great. Stove didn't work, but not really nesessary for a minimal stay. I would stay again if the outside was better maintained, maybe security on property and patrols. As of now I do not recommend.
2021년 7월에 2박 숙박함
답변 제공: Hotel Manager 님, 2021년 7월 21일
Dear Raylene, I am extremely sorry to learn about all the inconvenience you had to endure. Our sincere apologies. We care about your experience, and I realize no words can change your feelings of disappointment or the inconveniences you experienced. We have taken serious note of your observations. The entire points will be investigated to take appropriate actions. You will have a nice stay next time. Request your understanding. Sincerely, Hotel Manager

2/10 - 너무 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Out of all my time traveling this was the worst hotel by far! It was dirty nasty and they had bed bugs. I have pictures of how nasty this place was. Don't let the pictures on Expedia fool you! Not worth the money! I ended up sleeping in my car.
2021년 6월에 1박 숙박함
답변 제공: Hotel Manager 님, 2021년 6월 19일
Dear Guest, Thanks for your comments. I'm terribly sorry that you had an unpleasant experience with us. We're so sorry that you found bugs in your room and other cleaning lapses. We take pride in meeting the needs of a wide variety of guests, and I regret that we couldn't satisfy you. We do have pest control specialists who clear our rooms monthly. We'll be sure to remedy the problem as soon as possible to keep our rooms bug free. We apologize for the bugs. Hope you will reconsider us again. Sincerely, Hotel Manager

4/10 - 별로예요

Mark

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stained Sheets!
I made the reservation through Hotels.com & paid in advance. When I checked in, the girl at the front desk tried to charge me again. It seemed like she really didn't know what she was doing. The room was comfortable & ok; but, the sheets had a black stain & a tear. I do not feel like that is appropriate for a hotel/motel. On Hotels.com, it said they had breakfast. However, the girl informed me that there was no breakfast.
2021년 6월에 1박 숙박함
답변 제공: Hotel Manager 님, 2021년 6월 16일
Dear Guest, Thanks for your comments. I regret that we couldn't completely satisfy because of the issues mentioned in your review, which made your stay unpleasant. We take real pride in our hotel, and I apologize if we let you down. We are addressing your observations point by point for further improvement and you shall definitely see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us. Sincerely, Hotel Manager

10/10 - 훌륭해요

Melissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff is great
The staff was awesome and very helpful the only thing that bothered me was the room was upstairs
2021년 5월에 3박 숙박함
답변 제공: Hotel Manager 님, 2021년 6월 4일
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are delighted to read you loved and enjoyed the service provided by our staff. They truly understand the meaning of hospitality and are dedicated to exceeding our guests' expectations every day. I will share your wonderful comments with them as I know it will encourage them to hear that a guest has noticed their efforts. We appreciated the opportunity to host you and look forward to your return. Sincerely, Hotel Manager

2/10 - 너무 별로예요

William

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 5월에 2박 숙박함
답변 제공: Hotel Manager 님, 2021년 5월 19일
Dear Guest, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No tiene candados de seguridad las puertas las sabanas manchadas y con olor a suciedad pisos sucios un olor a cigarro y drogas y muchas cosas mal ...
2021년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2021년 5월 8일
Dear Guest, Thanks for your stay at our hotel. We are sorry that you had a very unpleasant stay at our hotel. We have seriously taken note of your comments about multiple issues, which made your stay undesirable. This is not an indication of how we normally do business, and I'm concerned with the quality of your experience. We have taken up the issue with our management team and also instructed to take required action. I hope you will generously give us another chance in the future. Sincerely, Hotel Manager​

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk clerk gave me keys that did not work two times. Finlay gave me another room. Desk in room was broken. Dirty room. Place was filled with folks who looked they where living there full time dealing drugs.
2021년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2021년 5월 4일
Dear Guest, It is very disappointing to learn of the bad impression we made with the state of our accommodations. It is pretty serious and we never condone such things. We provide a safe environment & the safety of our guests is our first priority. The matter will be investigated and strictly acted upon. Already the security and staff have been alerted to be more proactive and seriously listen & verify the claims if any suspicious activities are going on around the premises, as we are against such acts. Request your understanding and continued patronage. Sincerely, Hotel Manager

10/10 - 훌륭해요

Dale

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
The mattress was very bad! Table was wobbly & chair worn out otherwise room very clean. 😁😗
2021년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2021년 5월 4일
Dear Guest, Thank you so much for commenting. I'm sorry that a issue related to mattress and chair detracted from what would have otherwise been a great stay. We'll use this comment as we change and improve. Nothing means more to us than providing a great guest experience, and I apologize that we let you down in this way. We'll do better for you next time. Sincerely, Hotel Manager

10/10 - 훌륭해요

Paulien

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Would visit again
Probably the best motel I've stayed in.
2021년 3월에 1박 숙박함
답변 제공: Hotel Manager​ 님, 2021년 3월 30일
Dear Guest, Thank you for indicating that you would stay with us again. That's the highest compliment possible. Our goal is an excellent experience for every guest, and I'm pleased we completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely, Hotel Manager

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태
It was okay. Television did not work.
2021년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2021년 3월 5일
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Though you had a satisfactory stay, we are sorry for the TV issue. The maintenance was informed of the problem you experienced with the TV and instructed to see to its repair or replacement. Sincerely, Hotel Manager

2/10 - 너무 별로예요

James

별로예요: 직원 및 서비스, 객실의 편안함
2021년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2021년 3월 1일
Dear James, We have noted your 2-star review. I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Sincerely, Hotel Manager

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2021년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2021년 2월 10일
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

8/10 - 좋아요

Katlyn

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2021년 1월 4일
Dear Katlyn, Thanks for staying with us and giving 8- star rating. We appreciate your ratings & would like to invite you to write more on how can we improve our services, which can earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely, Hotel Manager

10/10 - 훌륭해요

Brian

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great people
2020년 12월에 3박 숙박함
답변 제공: Hotel Manager 님, 2020년 12월 29일
Dear Brian, Thank you for taking the time to write a review in regards to your recent stay at our hotel. We appreciate your feedback and are delighted to hear you say "Great people". Your overwhelming comments made our day. We focus each day on providing a memorable experience that creates a yearning to return and thrilled to know that we were successful during your stay. We look forward to welcoming you back real soon!. Sincerely, Hotel Manager

10/10 - 훌륭해요

Roy 님, Ponca city

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property and room were clean and comfortable. Did not like the key card as getting in the room was difficult.
2020년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2020년 12월 12일
Dear Roy, Thanks for your comments about our clean and comfortable hotel that we offer to guests like you at an affordable price. We satisfy dozens of guests every week, and we’re pleased to now count you among them. However, we are sorry for the inconvenience caused to you due to the keycard issue. We assure you that action is already being taken to make things better for the future. I hope you will stay with us anytime you’re in our area. Sincerely, Hotel Manager

10/10 - 훌륭해요

실제 이용하신 고객

2020년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2020년 11월 28일
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Updated, clean, quiet, nice.
We stayed four nights while in town for an event. Room was updated, beds were soft, linens clean and the hotel staff was very nice. Thanks!
2020년 10월에 4박 숙박함
답변 제공: Hotel Manager 님, 2020년 10월 21일
Dear Guest, Thanks for your exceptionally pleasant comments about our hotel staff, updated rooms, cleanliness, beds, linens, amenities, facilities and more. We take real pride in serving guests well and try to make the guest experience as good as possible. I hope you will indeed be able to stay with us again in the future. You will be most welcome. Sincerely, Hotel Manager

4/10 - 별로예요

jennifer

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 객실의 편안함
2020년 9월에 3박 숙박함
답변 제공: Hotel Manager 님, 2020년 9월 30일
Dear Jennifer, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

8/10 - 좋아요

Alan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wasn't bad location restaurant, dominoes pizza and store next door enjoyed it hopefully pool will be ready if ever go back.
2020년 9월에 2박 숙박함
답변 제공: Hotel Manager 님, 2020년 9월 30일
Dear Alan, Thank you so much for indicating that you would be coming again to our hotel. I’m so pleased that you found us a perfect place to stay and liked our convenient location, close to your areas of interest. However, sorry for the pool due to pandemic. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a wonderful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Mark

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2020년 9월 18일
Dear Mark, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

8/10 - 좋아요

실제 이용하신 고객

2020년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2020년 9월 11일
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager