BBQ/피크닉 공간
예약 가능 여부 확인

그라철리 호텔 여행 후기

3.5 out of 5
그라철리 호텔
25-27 Hope Road, Shanklin, Shanklin, England

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 360개 이용 후기 중 84개" "
평점 8 - 좋아요. 360개 이용 후기 중 125개" "
평점 6 - 괜찮아요. 360개 이용 후기 중 79개" "
평점 4 - 별로예요. 360개 이용 후기 중 49개" "
평점 2 - 너무 별로예요. 360개 이용 후기 중 23개" "

7.0/10

청결 상태

7.8/10

직원 및 서비스

7.0/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

8/10 - 좋아요

Ronan

아이를 동반한 가족 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent comfortable room with a fantastic shower. Lovely friendly service all the family enjoyed our stay including the Dog.

6/10 - 괜찮아요

Peter

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff helpful, general decoration in need of update very tired. No food besides breakfast available. Rooms basic, towels left damp after use heating in bathroom to dry them.No room cleaning on one day.
2023년 10월에 3박 숙박함

8/10 - 좋아요

Dorothea

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was there early october and the island was shut down for the winter. This created a deserted melancholic atmosphere that I enjoyed very much. Staff was very helpful with my flight back. It was my first time at the Isle of Wight and it really is a place of outstanding natural beauty. I very much enjoyed my 6 nights there.
2023년 9월에 6박 숙박함

6/10 - 괜찮아요

Karen

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Room was clean, quiet, and larger than expected for a single room. Parking was very convenient. Staff were very friendly and helpful. Breakfast was nice and you could pick what you wanted. Downside was that towel was not replaced, even though I stayed for almost a week. The carpet in the corridors to the rooms looked quite grubby and if this was replaced I think it would make a big difference, as the hotel does have a lot of positive points but doesn’t give a great first impression.
2023년 9월에 6박 숙박함

8/10 - 좋아요

Simon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Peter

좋아요: 숙박 시설 상태 및 시설
2023년 9월에 4박 숙박함

6/10 - 괜찮아요

kishorekumar

단체 여행
별로예요: 직원 및 서비스
House keeping is not good. Pros. 1. Chef 2. Breakfast staff
2023년 8월에 2박 숙박함

4/10 - 별로예요

Iram

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Horrible four flights of narrow dingy stairs to room. No lift! Horrible 1940s carpet. In desperate need of modernisation. Shower didn’t work. Room smelled of unbearable old socks
2023년 8월에 1박 숙박함

8/10 - 좋아요

Terence

연인과의 여행
Good value for money
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Sam

단체 여행
좋아요: 청결 상태, 직원 및 서비스
Staff really great helpful kind and friendly . Friendly environment very close to beach and beautiful view. I will go back an really recommend.
2023년 8월에 1박 숙박함

8/10 - 좋아요

Anthony

좋아요: 직원 및 서비스, 객실의 편안함
5 nights at Gracellie
We had a sea view room which was nice comfortable and clean with a good bed. All the necessary things worked well - shower bath and toilet. View was ok but spoilt slightly by the window privacy stripes to stop hotel rooms across the road seeing in or hide the large flat roof before the sea view. It is a work in progress and they are doing their best with a good bar and pool also a really nice resteraunt with outdoor decking area which is also the breakfast room with a decent selection cooked well. Could keep the carpark / front area better by weeding as it is the first thing you see whether passing or visiting. We would stay again. Thank you.
2023년 8월에 5박 숙박함

10/10 - 훌륭해요

Emma

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함

6/10 - 괜찮아요

J

별로예요: 숙박 시설 상태 및 시설
Needs a bit of care and attention
The manager was excellent and could not do enough for us. The bar was good but needed a clean. Breakfast was very good. Bedroom was a bit run down and seemed toshed over.
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Gurwinder

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Tziyan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
good
2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Pride

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fabulous
Where do we start, from arrival the staff, from mangemenrf all the way to housekeepoing, were so welcoming and friendly. The rooms were above clean. The breakfast was freshly cooked and very nicely presented. We will definitely be staying there again soon
2023년 7월에 1박 숙박함

8/10 - 좋아요

william

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
great service
old school hotel, refreshing change from chain branded, enjoyed the stay, excellent service and care.
2023년 7월에 1박 숙박함

8/10 - 좋아요

Ajay

2023년 7월에 2박 숙박함

8/10 - 좋아요

Robyn

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Joan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Comfortable and nice stay at this place. Staff are very friendly. Breakfast was excellent considering it is included in the room price.. We will be back again.
2023년 7월에 1박 숙박함

8/10 - 좋아요

Amrit

2023년 7월에 2박 숙박함

10/10 - 훌륭해요

Matthew

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Hotel looking fairly tired, rooms need a complete revamp, breakfast and breakfast staff excellent. If you can get a break at the right price than overall acceptable.
2023년 6월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Sea view room, recommend!
Stayed with family in a sea view room. It was spacious and clean, the view was amazing. Great amenities in the room. Food was great - we had breakfast and dinner, cannot fault a thing. Sensational home made chicken nuggets for the kids and butter chicken curry was great. Service was genuine, it would have helped if we were told to use our own key to get into the property once the front door shuts in the evening, but other than that it was all full marks. This is not a minus in any way but if staff wore name badges, I would be thanking them by name in this review. Will definitely book again, thoroughly enjoyable experience.
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Rob

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pleasantly surprised. Great room with amazing view and all the staff were friendly and helpful. Breakfast was excellent. Really enjoyed our stay
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff at Gracellie are utterly fantastic, and really made the stay. Whilst the rooms look a little bit run down, the friendly staff and location make this a lovely place to stay. The hotel is a very brief walk from Shanklin beach, and the bus stop and train station are very close. Shanklin old town, Shanklin Chine and Sandown are all walkable distances too.
2023년 6월에 7박 숙박함

6/10 - 괜찮아요

Julie

가족 여행
좋아요: 직원 및 서비스
별로예요: 객실의 편안함
A bit disappointing
Pool wasn’t open which was disappointing as the whole reason I chose hotel & the fact they accept dogs. Room & bathroom very small. No chair/stool at dressing table. Fabulous staff though that really welcomed you & made our stay enjoyable
2023년 6월에 7박 숙박함

10/10 - 훌륭해요

David

2023년 6월에 1박 숙박함

6/10 - 괜찮아요

Paulos

Rooms aren't made for families. The building is too old and needs refurbishing. Breakfast was very economical. Continental food is served with barely enough in the plate for an adult person. The hotel needs to think about this.
2023년 5월에 2박 숙박함

8/10 - 좋아요

Trish

좋아요: 직원 및 서비스
Reasonably priced, rooms basic but all the staff were so friendly and welcoming we loved it. It is a steep walk to the seafront and the beach lift closes at 1800hrs so worth bearing in mind.
2023년 4월에 3박 숙박함

8/10 - 좋아요

Liam

2023년 4월에 4박 숙박함

8/10 - 좋아요

A

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 3박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
Average
Average stay. Average breakfast options. For the price you pay, I would say service could be a bit better. View from the room was decent
2023년 4월에 2박 숙박함

2/10 - 너무 별로예요

Swarajsingh

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bed bugs, defective wifi, leaking bathroom and uncleaned breakfast hall. The food was tasteless. Waste of money.
2022년 9월에 1박 숙박함

10/10 - 훌륭해요

Carol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Isle of Wight
Only a one night stay but excellent lovely staff good room and tasty breakfast.
2022년 9월에 1박 숙박함
답변 제공: Kelly 님, 2022년 9월 24일
Thank you so much for your kind review, we’re so happy you enjoyed your stay!

2/10 - 너무 별로예요

william

2022년 9월에 2박 숙박함
답변 제공: Kelly 님, 2022년 9월 20일
I’m sorry you did not enjoy your stay. Unfortunately, I’m unsure as to where we’ve failed without any information so am unable to see how we can improve

10/10 - 훌륭해요

Tracey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel was clean and spacious. Would had been a little better if the pool was working or I was told before hand when I booked as that's what my 2 kids wanted. But that wasn't a problem as we made our own fun. The kitchen was closed and we didn't receive breakfast. Bit the staff were so lovely and very family friendly.
2022년 9월에 2박 숙박함
답변 제공: Kelly 님, 2022년 9월 20일
Thank you for your lovely review, Tracey. I’m sorry the kitchen was closed for evening meals but breakfast is still being served with the same cooked and continental choices, I know you chose not to have cooked but hope you enjoyed the rest. Please do come again!

10/10 - 훌륭해요

Graham

2022년 9월에 7박 숙박함

10/10 - 훌륭해요

Jayne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing view!
We had a lovely welcome by friendly staff. Perfect location with an amazing view. Breakfast was excellent. Reasonably priced! Also dog friendly which was very important to us! Lovely stay, would recommend!
2022년 9월에 1박 숙박함
답변 제공: Kely 님, 2022년 9월 6일
Thank you so much for your kind review, we’re delighted you had an enjoyable stay!

8/10 - 좋아요

Nick

2022년 9월에 2박 숙박함
답변 제공: Kelly 님, 2022년 9월 6일
Thank you, Nick!

10/10 - 훌륭해요

Ann

2022년 8월에 3박 숙박함
답변 제공: Kelly 님, 2022년 9월 6일
Thank you, Ann!

10/10 - 훌륭해요

Barry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Our stay at this excellent hotel was superb, it had everything you needed while on your holidays
This hotel was superb place to stay for your holiday
2022년 8월에 4박 숙박함
답변 제공: Kelly 님, 2022년 8월 31일
Thank you for your lovely review, Barry! We hope you'll be back again soon

10/10 - 훌륭해요

ANNETTE

2022년 8월에 3박 숙박함
답변 제공: Kelly 님, 2022년 8월 31일
Thank you for your review

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No WiFi but staff we very friendly always saying hello to my little girl
2022년 8월에 2박 숙박함
답변 제공: Kelly 님, 2022년 8월 31일
Thank you so much for your review. We've been having issues with our WiFi and have installed various technical bits to improve this but unfortunately this seems to be an island-wide problem and our old building with thick walls doesn't help matters!

10/10 - 훌륭해요

robin

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hospitality gold
An amazing experience and place lovely staff that went above and beyond expectations. Although all conditions in the hotel weren't spot on ie fixtures and fittings (due to age of the building) the wonderful personality of the friends and family that run this establishment leaves you feeling better than you when you arrived. The bathrooms are refurbished to a high standard and location handy to beach, train and local shops. The bar a fun and jovial place for customers, residents and any walk-ins equipped with a dart board, patio, pool table and a quite side to relax and chat or play a selection of games. Being a seasoned traveller was pleasantly pleased with my stay. Thank you to Kelly, Charlotte, Laura, Kai for stepping up in the kitchen and all the other congenial and lovely members of staff for making my stay a happy and memorable experience.
2022년 8월에 1박 숙박함
답변 제공: Kelly 님, 2022년 8월 31일
Thank you so much for your lovely review, Robin! It was a pleasure having you and we hope to see you again soon

8/10 - 좋아요

Emma

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Itvwas our first time to the island and it couldnt have been a more perfect location, 2 minute walk to the beach. Staff were warm, friendly and very helpful. Room was a nice size and breakfast was lovely. Can't wait to come back next summer.
2022년 8월에 4박 숙박함
답변 제공: Kelly 님, 2022년 8월 31일
Thank you so much for your lovely review, Emma! We love returning friends and hope to see you again soon

4/10 - 별로예요

NIGEL

2022년 8월에 2박 숙박함
답변 제공: Kelly 님, 2022년 8월 31일
I'm sorry we didn't impress you this time; I can't tell where we've fallen short as you've not left any details. Please feel free to call me directly if you'd like to discuss your stay to see if we can make up in any way.

8/10 - 좋아요

marek

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 1박 숙박함
답변 제공: Kelly 님, 2022년 8월 31일
Thank you for your review

6/10 - 괜찮아요

Mark

2022년 8월에 1박 숙박함
답변 제공: Kelly 님, 2022년 8월 31일
Hi Mark, I'm sorry we didn't measure up this time; I'm not sure where we could have improved as I can't see your booking and there's no details. Please feel free to contact me directly to see if we there's anything we can do to improve next time.

8/10 - 좋아요

Ernest

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Isle of Wight holiday
Hotel was good and clean and staff were helpful and very friendly and make you feel a great welcome.
2022년 8월에 2박 숙박함
답변 제공: Kelly 님, 2022년 8월 12일
Thank you for your review!

10/10 - 훌륭해요

Zoe

2022년 8월에 2박 숙박함
답변 제공: Kelly 님, 2022년 8월 12일
Thank you!