Thank you so much for staying with us at Los Colibris and taking the time to prepare this review. We very much hope you can join us again in the future.

¡Nos alegramos mucho de verte de nuevo y nos alegra que hayas disfrutado de tu estancia con nosotros! ¡Deseamos verte otra vez el año que viene!

We're so pleased that you enjoyed your stay at Los Colibris! We hope to see you again in the future.

We are so happy that you enjoyed your stay at Los Colibris Casitas! We loved having you here, and hope we see you again soon.

It is an interesting story, just not a true one. We still use Expedia and have had no problems. We had your reservation when you arrived 3.5 hours prior to your check-in time, but the reservations manager was not there and the owner - who does not handle reservations - was unclear on what room you were in. The reservations manager called you back 2.5 hours prior to your check in time and cleared up the confusion and informed you that we had your reservation and there was no problem. There was no discussion of "upgrading" you to your original room. You had already found another hotel at that point, still 2.5 hours prior to your check-in time, and simply did not want to return. Your reservation confirmation form from Expedia stated clearly that check-in is between 3 and 7 PM, and you chose not to return in that time to check into the room that we were holding for you. We do apologize for the confusion on the owner's part, but we there was no problem with the reservation. As for our location, we are on a hill overlooking 70 miles of pristine beach, the Pacific ocean, and the palm oasis, yet we are only 1.5 miles from town. Our views are absolutely stunning. Our address appears in any google maps or similar search, and we also send detailed instructions to those who inquire before setting off. Each of our casitas has its own parking space or spaces. We understand that you are upset and we are truly sorry about that, which is why we wrote to you offering compensation for your trouble. We did respond to Expedia and you may check in with them on that. Hope you had a wonderful holiday.

All of us at Los Colibris are so pleased that you enjoyed your stay with us! We do apologize about the issue with the air conditioner, but rest assured that it has been addressed and the new unit in the room working beautifully. One note of clarification: our chef is available to make lunches and dinners for guests upon request. Thank you so much for staying with us and we hope to see you back here some day soon!