스포츠 시설

베스트 웨스턴 플러스 다운타운 인 & 스위트 여행 후기

3 out of 5

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 1000개 이용 후기 중 736개" "
평점 8 - 좋아요. 1000개 이용 후기 중 196개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 40개" "
평점 4 - 별로예요. 1000개 이용 후기 중 9개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 19개" "

9.4/10

청결 상태

9.6/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

8/10 - 좋아요

Kyung Hyun

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overall good
Overall good. But I smell mold in the room due to lack of ventilation.
2020년 1월에 2박 숙박함

10/10 - 훌륭해요

Laureano

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a great stay!!! The only thing is the night club like a block away...it creates unbearable traffic. Other than that, it was very clean with a very hospital staff. KUDOS!!!
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Diane

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent breakfast. Friend helpful staff. VIP amenities. Nice pool area. Convenient to downtown.
2024년 5월에 2박 숙박함

8/10 - 좋아요

Deborah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel and staff were very nice but the surrounding area, limited parking and need to have a security guard, letting people in and out at night is my reason for my average rating for the area.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Douglas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Andrew was VERY nice and friendly! I will come back because of him!
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

rakeem

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 4박 숙박함

8/10 - 좋아요

javier

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Okey
2024년 5월에 1박 숙박함
답변 제공: Erica G.-GM 님, 2024년 5월 28일
Thank you for staying with us and sharing your feedback. We are glad that you enjoyed your stay and we look forward to welcoming you back the next time you are in the Houston area.

10/10 - 훌륭해요

Cindy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was close to downtown, and easily accesible, we had a tornado Warning and the staff was very helpfull
2024년 5월에 3박 숙박함

10/10 - 훌륭해요

Marco

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy cerca del centro y estacionamiento gratuito. Cuarto muy espacioso
2024년 5월에 5박 숙박함
답변 제공: Erica G.-GM 님, 2024년 5월 28일
Gracias por agregarnos a su itinerario y por los comentarios sobre su experiencia. Estamos encantados de haberle proporcionado el mejor alojamiento en su viaje. Es un gran cumplido y nuestro equipo está feliz de haber ayudado. Esperamos volver a verte pronto! ¡Viajes seguros!

8/10 - 좋아요

Rachel

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a nice stay.
2024년 5월에 1박 숙박함
답변 제공: Erica G.-GM 님, 2024년 5월 28일
Thank you for staying with us and sharing your feedback. We are honored to have had you as our guest. Our team works hard to provide the best accommodations and amenities for every guest so we hope to see you again and look forward to welcoming you back.

10/10 - 훌륭해요

Denny

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super location
2024년 1월에 2박 숙박함
답변 제공: Erica G.-GM 님, 2024년 5월 28일
Thank you for choosing Best Western Plus Downtown Houston and taking the time to leave us a review. We agree that our location is super and are glad that it met your needs of your visit. We hope that the next time you are in the area that you will choose us again.

10/10 - 훌륭해요

Jayde

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
like
2024년 5월에 1박 숙박함
답변 제공: Erica G.-GM 님, 2024년 5월 28일
Thank you for joining us and sharing that you liked the hotel, it was our pleasure to serve you! Our team looks forward to welcoming you back on your next trip to Downtown Houston.

10/10 - 훌륭해요

Olivia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property!! Near to Downtown and Midtown area. Great pool with city view!
2024년 5월에 1박 숙박함
답변 제공: Erica G.-GM 님, 2024년 5월 28일
We appreciate you choosing our property and thank you for your 5-star review! We are glad you chose us for your recent travels to the area and even had time to enjoy our pool. We hope that you will come enjoy everything we have to offer and more again soon! Take care!!!

10/10 - 훌륭해요

robin 님, Dickinson

Rooms are great. Great location.
2024년 5월에 1박 숙박함
답변 제공: Erica G.-GM 님, 2024년 5월 28일
Big Thanks for making us your first choice and sharing your feedback. It is nice to hear that you enjoyed your room and our wonderful central location. We enjoy all things to do nearby also and can't wait to welcome you back the next time your travels bring you to Houston!

10/10 - 훌륭해요

Jose

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love staying at this location every time I come to Houston. Staff is always helpful and friendly.
2024년 2월에 1박 숙박함
답변 제공: Erica G.-GM 님, 2024년 5월 28일
Thank you for your loyalty and sharing your kind thoughts. We love having you stay with us and can't wait to welcome you back. Wishing you a great day!

10/10 - 훌륭해요

Rose

Nice
2024년 5월에 1박 숙박함
답변 제공: Erica G.-GM 님, 2024년 5월 28일
Many thanks from our team for choosing our hotel and for your nice review! It is our pleasure to give you the best stay and we look forward to having you join us again soon.

10/10 - 훌륭해요

Heather

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
my husband, two kids, and myself stayed overnight here this week. Great breakfast options until 930 am. Pool was nice although heavy on the chemicals. staff was friendly and helpful. would def stay here again.
2024년 5월에 1박 숙박함
답변 제공: Erica G.-GM 님, 2024년 5월 10일
Thank you for making us your first choice for your family when visiting Houston. We appreciate you sharing your thoughts on our great breakfast and friendly team members. We hope you were able to enjoy the pool and please let us know if we can perfect it in anyway if it is not up standards. We hope you will come back again the next time your travels bring you to Houston.

10/10 - 훌륭해요

Marigaie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 4박 숙박함
답변 제공: Erica G.-GM 님, 2024년 5월 10일
Many thanks from our team for choosing our hotel and for your splendid review! We look forward to having you join us again soon

10/10 - 훌륭해요

Michael

출장 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
My room was never cleaned the entire time i stayed at the hotel.
2024년 5월에 3박 숙박함
답변 제공: Erica G.-GM 님, 2024년 5월 10일
Thank you for joining us and sharing your review. We are thankful for your 5-Star review despite our housekeeping team missing your room during your stay. My sincerest apologies that we missed you as we like to make sure all rooms are cleaned and tidy everyday. We hope that it won't keep you from coming back the next time your travels bring you to Houston.

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good room.
2024년 4월에 1박 숙박함
답변 제공: Erica G.-GM 님, 2024년 5월 10일
Thank you for choosing us and providing your feedback on your room, it makes us happy that you enjoyed your stay. We hope you return again soon. Safe travels!!!

10/10 - 훌륭해요

Aurora

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 2박 숙박함
답변 제공: Erica G.-GM 님, 2024년 5월 10일
We appreciate you choosing us and thank you for your 5-star review! We are glad you chose us and we hope that you will come enjoy everything we have to offer and more again soon! Take care!!!

10/10 - 훌륭해요

Amy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not in the best neighborhood. They use the property as parking for the bar for $20 on the weekends. The coffee is terrible. Otherwise, everything was great. Rooms were clean and well stocked. Staff was super friendly. I was impressed.
2024년 4월에 1박 숙박함
답변 제공: Erica G.-GM 님, 2024년 5월 9일
Thank you for staying with us and sharing your review. We were honored to have you as our guest and we are glad you enjoyed our wonderful team, tidiness and in-room amenities. Guest's self-parking is always included in our rate and we do our best including additional security on the weekends to prevent anyone who is not a hotel guest in our parking lot. If you are solicitedfor paid parking or witness someone in our parking lot accepting cash for spaces, please let any team member know as this is against policy. We hope to see you again and look forward to welcoming you back.

8/10 - 좋아요

Zakikeyyah

2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Nicholas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stayed at this hotel for 3 nights whilst visiting Houston, on a trip through Texas. The hotel was excellent overall. The location was perfect. It was just outside the CBD/ Downtown and when I say just, literally 100 metres, so it was out of the busy hustle, however we was able to walk everywhere with ease, whether it was Downtown or midtown. There’s lots of bars and restaurants within walking distance. The rooms were pretty good, some would say certain parts need modernisation, but it was absolutely fine. It was clean and tidy and had all the additional amenities you would want and they were refreshed daily by housekeeping. The free parking and breakfast was also a huge bonus and was good. You must save $20/30 per night that other hotels Downtown charge and the same for breakfast. Nice range of hot and cold food and drinks available. There’s also an employed security guard to look after the cars overnight. The staff were great and very helpful and were able to point us towards some local restaurants and bars to try out in midtown. The only area of improvement if I was to be picky was the pool/ spa area. The pool and spa needs to be cleaned better. There was a ring of grime/ dirt around the water line, which is simply because it isn’t scrubbed/ cleaned properly. Overall the hotel was great and was better than some the 5* hotel in New Orleans we stayed in prior.
2024년 4월에 3박 숙박함
답변 제공: Erica G.-GM 님, 2024년 5월 9일
Wow! Thank you for staying with us. We are so glad that we were the perfect place for you and that you made the most of your stay from enjoying Downtown and Midtown to complimentary daily housekeeping service, parking and breakfast. We have definitely taken notes on how we can be even better and appreciate your feedback. Wishing you the best on your travels and hope you stay with us again on your next trip to Houston.

10/10 - 훌륭해요

latasha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property looked better than the pictures
2024년 4월에 2박 숙박함
답변 제공: Erica G.-GM 님, 2024년 5월 9일
Big thanks for choosing our hotel and taking the time to leave us a review. We are thankful to have had you join us, and look forward to welcoming you back soon. Please let us know if we can be of any help with a future reservation. Wishing you the BEST!

10/10 - 훌륭해요

Jose 님, Grand Rapids

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was conveniently located to restaurants, access to main roads. The staff was extremely helpful and friendly. The rooms were spacious and clean. Overall, it was a wonderful experience.
2024년 4월에 3박 숙박함
답변 제공: Erica G.-GM 님, 2024년 5월 9일
Thank you for joining us and taking the time to leave us a review of your room and wonderful experience! We are glad you enjoyed your stay and choosing from nearby restaurants and eateries in the Midtown District. Our friendly team is also happy to help with any recommendations, if needed. We hope to welcome you back soon.

8/10 - 좋아요

Noah

2024년 4월에 1박 숙박함
답변 제공: Erica G.-GM 님, 2024년 5월 28일
Thank you for staying with us and sharing your review. We are sorry it wasn't a 5-Star stay and if there is anything that we can do to improve on your next visit, please let us know and our team will be happy to assist you. Wishing you safe travels until we see you again!

10/10 - 훌륭해요

rosella

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was great would come back again and recommend you guys to people also
2024년 4월에 3박 숙박함
답변 제공: Erica G.-GM 님, 2024년 5월 9일
Thank you for staying with us. We take great pride in delivering great service and accommodations to all of our guests, so we appreciate your complimentary remarks and recommending us to future guests. It was a pleasure to have you and we hope you will visit us soon.

10/10 - 훌륭해요

Omar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great breakfast!
2024년 4월에 2박 숙박함
답변 제공: Erica G.-GM 님, 2024년 5월 7일
We appreciate the opportunity to serve you and are thankful for you taking the time to share your feedback on our complimentary and great breakfast. I will be sure to share with our crew that you truly enjoyed! We look forward to having you join us again soon for another stay.

10/10 - 훌륭해요

Karla

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly & welcoming staff! Enjoyed the breakfast & cleanliness of the room!
2024년 4월에 1박 숙박함
답변 제공: Erica G.-GM 님, 2024년 5월 7일
Thank you for staying with us and taking the time to share a review on your visit. It is great to hear that you enjoyed our friendly team members, delicious breakfast and cleanliness. We look forward to having you back at our property in the near future!

10/10 - 훌륭해요

Robin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location is great. Staff is nice, breakfast is good, it should go until noon
2024년 4월에 2박 숙박함
답변 제공: Erica G.-GM 님, 2024년 4월 19일
Thank you for joining us and for your review! We are glad that you liked everything we offered and the cleanliness! We work hard to make sure everything is just right because we have the BEST guests!! We look forward to welcoming you back.

10/10 - 훌륭해요

Katie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very friendly and the breakfast buffet had lots of variety. The pool was nice (but still cold in April) and the hot tub fantastic. Our room was very spacious and clean. The street of the hotel doesn't look the nicest, but only a couple of blocks from a nicer area. We got stuck trying to leave one afternoon because a parade nearby blocked off the main street heading towards the highway. It would have been helpful to have had some info posted in the hotel so we could have avoided that, but it is not really the hotel's responsibility. Super happy with our stay here!
2024년 4월에 3박 숙박함
답변 제공: Erica G.-GM 님, 2024년 4월 19일
Thank you for coming to stay with us and for your kind compliments. It sounds like you made the most of our pool area and the wonderful things to do nearby. Our apologies we did not anticipate the parade being an issue for guests trying to enter the freeway. We are glad you chose us and were overall happy with your stay, we hope that you will come back to enjoy everything we have to offer and more again soon! Take care!!!

2/10 - 너무 별로예요

Javier

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
El vigilante me gritó y no dejaba ingresar a mi habitación
2024년 4월에 3박 숙박함
답변 제공: Erica G.-GM 님, 2024년 4월 19일
Gracias por quedarse con nosotros y compartir sus comentarios. Nuestro equipo se siente honrado de haberlo tenido como nuestro huésped y le ofrecemos nuestras más sinceras disculpas por cualquier problema que haya experimentado con nuestra seguridad. Tienen buenas intenciones de garantizar la seguridad en nombre de todos y quieren confirmar que todos los huéspedes que ingresan a la propiedad deben estar aquí por seguridad. Esperamos que esta experiencia no lo mantenga alejado y esperamos darle la bienvenida nuevamente.

10/10 - 훌륭해요

soohee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We like the hotel. Breakfast was good and delicious.
2024년 4월에 2박 숙박함
답변 제공: Erica G.-GM 님, 2024년 4월 19일
Thank you for staying with us and for sharing your experience. We are glad liked the hotel including our breakfast buffet. Your recommendation is greatly appreciated and we look forward to seeing you again soon.

10/10 - 훌륭해요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the large rooms. Breakfast was more than I expected. One of the better breakfast I’ve had lately when breakfast is offered. Friendly staff.
2024년 4월에 1박 숙박함
답변 제공: Erica G.-GM 님, 2024년 4월 19일
Thank you for posting your review. We take great pride in delivering friendly, professional service to everyone and very much appreciate you letting us know that our wonderful breakfast exceeded your expectations. Thank you for recommending us to future guests. It was a pleasure to have you and we hope you will visit us again soon.

8/10 - 좋아요

Eric

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great views of surrounding area. Liked the walkability of the area. Did not like the bathroom door not opening fully due to the interference of the smoke alarm. Just put in a regular door or move the smoke alarm. $20 for parking was rediculous.
2024년 4월에 2박 숙박함
답변 제공: Erica G.-GM 님, 2024년 4월 19일
Thank you for staying with us and sharing your review. Unfortunately, I am afraid that your review is not specifically for our property because we agree paying for parking during your stay is ridiculous as it is included in our rate and we also agree that smoke alarms should not impede any guest room functions. Next time we hope that you will stay with us to enjoy all of the the BEST things we have to offer. Safe travels!

10/10 - 훌륭해요

Todd

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great overall vibe of the hotel and staff.
2024년 4월에 1박 숙박함
답변 제공: Erica G.-GM 님, 2024년 4월 19일
Thank you, thank you for staying with us and sharing the detailed review of your experience. We are happy that you enjoyed our vibes. We work hard to keep our guests happy and we hope that you will come back to see us again soon. Safe travels!

8/10 - 좋아요

Theresa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and the breakfast was good
2024년 4월에 4박 숙박함
답변 제공: Erica G.-GM 님, 2024년 4월 19일
Thank you for staying with us and sharing your review. We were honored to have you as our guest and we are glad you enjoyed our tidiness and breakfast. Please let any team member know on your next visit if there is something that should be addressed to make your stay a 5-Star visit. We hope to see you again and look forward to welcoming you back.

10/10 - 훌륭해요

Marcus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Erica G.-GM 님, 2024년 4월 19일
Thank you for joining us and taking the time to leave us a review! We are glad you enjoyed your stay and our team looks forward to seeing you again soon.

10/10 - 훌륭해요

Terina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Erica G.-GM 님, 2024년 4월 19일
Thank you for choosing us and sharing your experience. We hope you return here again soon. Safe travels!!!

10/10 - 훌륭해요

Iván Eliud

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo muy bien, solo que no me entregaron recibo al hacer el check out, eso es importante ya que uno se queda con la duda de si está en ceros la cuenta
2024년 3월에 2박 숙박함
답변 제공: Erica G.-GM 님, 2024년 4월 4일
Muchas gracias por elegir nuestro hotel y tomarse el tiempo para dejarnos una reseña. Estamos agradecidos de que se haya unido a nosotros y esperamos darle la bienvenida pronto. Desafortunadamente, si su reserva se realiza y se paga por adelantado a través de un tercero, ellos serán quienes le proporcionarán un recibo. Háganos saber si podemos ser de alguna ayuda con una reserva futura. ¡Deseandote lo mejor!

10/10 - 훌륭해요

Lazaro

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The friendly staff at the front desk went above and beyond by recommending some fantastic restaurants. It was the perfect way to explore the local food scene!
2024년 3월에 1박 숙박함
답변 제공: Erica G.-GM 님, 2024년 4월 4일
Thank you for adding us to your itinerary and for the feedback on your experience. We are thrilled that we provided the best accommodations and recommendations for you on your trip. It is such a huge compliment that you enjoyed your visit and our team is happy to have helped. We hope to see you again soon! Safe travels!

8/10 - 좋아요

Jose

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Erica G.-GM 님, 2024년 5월 7일
Thank you for joining us! We appreciate the opportunity to serve you and are thankful for you taking the time to share your experience with us. We hope that you will give us another try to provide you with the 5-Star stay all of our guests deserve!

10/10 - 훌륭해요

Deborah

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Room was clean and staff very nice.
2024년 3월에 2박 숙박함
답변 제공: Erica G.-GM 님, 2024년 4월 2일
We appreciate you choosing us are thankful for your 5-star review! We are glad you chose us and we hope that you will come back again soon! Take care!!!

10/10 - 훌륭해요

Matthew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great large room. Customer service was great and all of the staff were very friendly and helpful.
2024년 3월에 2박 숙박함
답변 제공: Erica G.-GM 님, 2024년 4월 2일
Thank you for coming to stay with us and for your kind compliments. We are glad you chose us and we hope that you will come enjoy everything we have to offer and more again soon!

10/10 - 훌륭해요

Andrew

2024년 3월에 5박 숙박함
답변 제공: Erica G.-GM 님, 2024년 5월 7일
Thank you for staying with us and sharing your review! We appreciate you taking the time to share that your stay was 5 out of 5 and we will be sure to pass the review along to the rest of our team! We all look forward to welcoming you back the next time you are in the Downtown Houston area. Safe travels!

2/10 - 너무 별로예요

Brooke

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The online photos and reviews of this hotel are misleading. It is in a dilapidated part of downtown and the hotel is in poor condition. Rooms are old, dirty and run down. The bathroom was disgusting with hair, dust and mystery stains. The bathtub did not drain well. This is a two star hotel at best. It was honestly gross and I couldn’t wait to get home and shower after my trip. The staff was very kind- the one redeeming part of my stay.
답변 제공: Erica G.-GM 님, 2024년 3월 28일
Thank you for staying with us and sharing your review. We are sorry that you did not experience the stay you were looking forward to in our historic and proud area of the city with Buffalo Bayou, Midtown and Montrose among the areas we enjoy being nestled between. We hope that you will accept our apologies regarding the condition of your restroom. Cleanliness is at the top of our priorities and your comments have brought extra attention to the rooms that are awaiting renovation as we also thank you for sharing with us that our tub was clogged. Our maintenance department was able to get it back in the best working condition, so we do not anticipate that issue for future guests. I understand that this visit was not the typical stay we receive feedback about and that you expected. Our team looks forward to welcoming you back for the stay you deserve.

10/10 - 훌륭해요

Wayne

단체 여행, 연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was close to the Sam Houston Park where we had an art show. Everything about our stay was wonderful. The woman who checked us in was Stephanie and she was amazing! Great customer service, friendly, and helpful. She made us feel right at home! The bed was cozy and the room was very clean. The breakfast was very good. The hotel was well appointed and nicely decorated. The pool was great. We will definitely stay here in the future!
2024년 3월에 2박 숙박함
답변 제공: Erica G.-GM 님, 2024년 3월 28일
Thank you so much for choosing our hotel for the art show! We love being so close to the Sam Houston Park and the festivals on the Bayou. It was our honor to have had you as our guest and we are glad to have been such a wonderful selection for your trip from our clean rooms to our daily breakfast and the pool area. Sounds like you really made the most of your visit and we hope that you definitely stay here again in the future!

10/10 - 훌륭해요

Leah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a good location. It was near good restaurants. It's in a quiet neighborhood, not too far from downtown. Rooms and spacious and clean.
2024년 3월에 2박 숙박함
답변 제공: Erica G.-GM 님, 2024년 3월 28일
Many thanks from our team for choosing our hotel and for your splendid review! We are glad to hear that you enjoyed our location with the fabulous restaurants and things to do nearby. We look forward to having you join us again soon. Safe travels!

10/10 - 훌륭해요

Melissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Erica G.-GM 님, 2024년 4월 2일
Big thanks for choosing our hotel and taking the time to leave us a review. We are thankful to have had you join us, and we look forward to welcoming you back soon. Please let us know if we can be of any help with a future reservation. Wishing you the BEST!