외관

클럽 쿼터스 호텔 다운타운, 휴스턴 여행 후기

4 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 3861개 이용 후기 중 1892개" "
평점 8 - 좋아요. 3861개 이용 후기 중 1019개" "
평점 6 - 괜찮아요. 3861개 이용 후기 중 464개" "
평점 4 - 별로예요. 3861개 이용 후기 중 259개" "
평점 2 - 너무 별로예요. 3861개 이용 후기 중 227개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

2/10 - 너무 별로예요

SUNG JUN

2024년 2월에 1박 숙박함
답변 제공: Maysoon Miler 님, 2024년 2월 14일
Thank you for trying us out. We are sorry that you did not have a more enjoyable stay. I see you left a 2/10 rating, but no details about your experience with us. I would love to hear more about how we can serve you better. Thank you!

10/10 - 훌륭해요

Jin Su

출장 여행
좋아요: 청결 상태, 객실의 편안함
2023년 7월에 4박 숙박함
답변 제공: Maysoon Miller 님, 2023년 7월 30일
Thank you for staying with us and for your feedback. See you again soon!

8/10 - 좋아요

Tonny

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설

10/10 - 훌륭해요

JUNHYUNG

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
기본적으로 괜찮습니다. 다만 위치가 너무 다운타운이라서 주변에 빌딩 밖에 없습니다
2022년 3월에 7박 숙박함
답변 제공: Maysoon Miller 님, 2022년 3월 27일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Kikwan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 1박 숙박함

10/10 - 훌륭해요

kikwan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Kind recipient
2021년 7월에 3박 숙박함

10/10 - 훌륭해요

sungbae

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 10월에 1박 숙박함
답변 제공: Maysoon Miller 님, 2020년 12월 21일
Hello Sungbae, Thank you for staying with us and for your review. See you again soon!

8/10 - 좋아요

KWANG GI

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
잘 쉬었어요
숙박은 다운타운에 위치하고. 아침서비스는 없었지만 무료로. 커피와 과일 종류의 다과 제공이 되었습니다. 일하고 쉬고 여행 다니기에 편리합니다.
2020년 2월에 6박 숙박함

8/10 - 좋아요

HYUN JIN

출장 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 3박 숙박함
답변 제공: Maysoon 님, 2020년 3월 3일
Thanks for staying with us. We appreciate your feedback!

6/10 - 괜찮아요

Brian

호텔 숙박후기
시내접근성은 좋은 위치에 있습니다. 침대상태는 좋지 않았으며 어메니티도 부족합니다. 하지만 출장으로 오면 위치는 좋습니다.
2019년 10월에 5박 숙박함
답변 제공: Maysoon 님, 2019년 10월 30일
Thank you for staying with us and for your feedback!

6/10 - 괜찮아요

Kyoung-Jin

좋아요: 직원 및 서비스, 객실의 편안함
nice stay
Reasonable price and nice staff
2019년 10월에 1박 숙박함
답변 제공: Maysoon 님, 2019년 10월 21일
Thank you for staying with us and for your feedback!

10/10 - 훌륭해요

JOONSEOB

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 9월에 3박 숙박함
답변 제공: Maysoon 님, 2019년 9월 17일
Thank you for staying with us and for your feedback!

4/10 - 별로예요

Mijoo

2019년 8월에 1박 숙박함
답변 제공: Maysoon 님, 2019년 8월 20일
Thank you for staying with us and for your review!

10/10 - 훌륭해요

Carlos

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Always a great experience.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Anurag

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was good stay
2024년 5월에 2박 숙박함

6/10 - 괜찮아요

Doug

좋아요: 청결 상태, 숙박 시설 상태 및 시설
If you’re looking for an overpriced bedroom this is your spot. Beautiful big lobby but retiring to a small bedroom at the lowest price point. Parking is diagonally across the street in a public garage. Or valet for triple the price, parked in the same lot. Not worth the money imo.
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

david

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really liked the friendly and helpful staff!
2024년 5월에 1박 숙박함
답변 제공: DE 님, 2024년 5월 22일
Thank you so much for sharing your experience with us. We're incredibly grateful for your kind words, especially given the challenging circumstances you faced due to the Derecho storm.We are delighted to hear that we could provide a comfortable and welcoming refuge for you, your family, your friends, and your adorable Dachshund during such a trying time. It's wonderful to know that our friendly and helpful staff made a positive difference in your stay. Our team strives to offer exceptional service, and your feedback is truly appreciated.Despite the extensive storm damage in downtown Houston, it was our pleasure to ensure you had a safe and restful night. We will certainly share your appreciation with our staff.If you ever need assistance again or decide to visit us under more pleasant conditions, we would be honored to welcome you back.

8/10 - 좋아요

Samantha Gaffney

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a okay and I liked it because there was a lot of things to do around it too and it was clean. But then They charged me for valet parking when I didn’t even have a car with me and I called to ask about it, they hung up the phone on me.
2024년 5월에 3박 숙박함

2/10 - 너무 별로예요

Breona

연인과의 여행
좋아요: 청결 상태
Tv wasn’t working shower wasn’t getting hot
2024년 5월에 3박 숙박함
답변 제공: DE 님, 2024년 5월 22일
Thank you so much for sharing your experience with us. We're incredibly grateful for your kind words about our friendly and helpful staff, especially given the challenging circumstances you faced due to the Derecho storm.We are delighted to hear that we could provide a comfortable and welcoming refuge for you, your family, your friends, and your adorable Dachshund during such a trying time. Our team strives to offer exceptional service, and your feedback is truly appreciated.However, I am sorry to hear about the issues with the TV and the shower not getting hot. We understand how important these amenities are, especially during a stressful time, and I apologize for any inconvenience this caused. Your comments will help us address these issues to ensure a more comfortable stay for all our guests in the future.If you ever need assistance again or decide to visit us under more pleasant conditions, we would be honored to welcome you back and provide a flawless experience

8/10 - 좋아요

Elizabeth 님, Corpus Christi

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Although the property wasn't hard to find, the check-in process was weird, the room and bathroom were small and you could hear people's conversations out in the hall. Plus the bed was too soft. My husband was sinking into the mattress on one side. Other than that, not bad. But we'll choose a different hotel next time.
2024년 5월에 1박 숙박함
답변 제공: DE 님, 2024년 5월 22일
Thank you for taking the time to share your experience with us. While I'm pleased to hear that you found our property easy to locate and enjoyed certain aspects of your stay, I'm sorry that other elements did not meet your expectations.I apologize for the unusual check-in process and any inconvenience it caused. Your feedback is valuable, and we will review our check-in procedures to improve the experience for future guests. I also regret that the room and bathroom size, noise levels, and bed comfort did not meet your needs. We understand how important these factors are to a comfortable stay and will address your concerns with our team.Although we may not have been able to provide the perfect stay for you this time, we appreciate your candid feedback. It helps us improve our services and facilities for all our guests. Should you decide to give us another chance in the future, we would welcome the opportunity to provide a better experience.Thank you once again for your review and for staying with us during such a challenging time.

10/10 - 훌륭해요

Adeline

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: DE 님, 2024년 5월 22일
Thank you so much for your wonderful review! We are thrilled to hear that you had a perfect experience with us. Your kind words mean a lot to our team, and it’s incredibly rewarding to know that our efforts to provide exceptional service made your stay memorable.We strive to create a welcoming and comfortable environment for all our guests, and it’s great to hear that we succeeded during your visit. If there’s anything specific that stood out to you or anything we can do to make your next stay even better, please do let us know.We look forward to welcoming you back in the near future!

6/10 - 괜찮아요

Azarel

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
2024년 5월에 2박 숙박함
답변 제공: DE 님, 2024년 5월 22일
Thank you for taking the time to provide feedback on your recent stay with us. We’re sorry to see that your experience was not up to your expectations, as reflected in your 3 out of 10 rating.We would greatly appreciate it if you could share more details about what did not meet your expectations. Your insights are essential for us to address any issues and improve our services. Please feel free to contact me directly at [your contact information] to discuss your stay further.We hope you will give us another opportunity to provide you with a better experience in the future.Thank you once again for your feedback.

10/10 - 훌륭해요

Jonathan M

좋아요: 청결 상태, 편의 시설/서비스
Great experience!
2024년 5월에 1박 숙박함
답변 제공: DE 님, 2024년 5월 22일
Thank you so much for your wonderful review! We are thrilled to hear that you had a perfect experience with us. Your kind words mean a lot to our team, and it’s incredibly rewarding to know that our efforts to provide exceptional service made your stay memorable.We strive to create a welcoming and comfortable environment for all our guests, and it’s great to hear that we succeeded during your visit. If there’s anything specific that stood out to you or anything we can do to make your next stay even better, please do let us know.We look forward to welcoming you back in the near future!

10/10 - 훌륭해요

Bethani Romaia

좋아요: 청결 상태
2024년 5월에 1박 숙박함
답변 제공: DE 님, 2024년 5월 22일
Thank you so much for your wonderful review! We are thrilled to hear that you had a perfect experience with us. Your kind words mean a lot to our team, and it’s incredibly rewarding to know that our efforts to provide exceptional service made your stay memorable.We strive to create a welcoming and comfortable environment for all our guests, and it’s great to hear that we succeeded during your visit. If there’s anything specific that stood out to you or anything we can do to make your next stay even better, please do let us know.We look forward to welcoming you back in the near future!

10/10 - 훌륭해요

Cheyenne

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: DE 님, 2024년 5월 22일
Thank you so much for your wonderful review! We are thrilled to hear that you had a perfect experience with us. Your kind words mean a lot to our team, and it’s incredibly rewarding to know that our efforts to provide exceptional service made your stay memorable.We strive to create a welcoming and comfortable environment for all our guests, and it’s great to hear that we succeeded during your visit. If there’s anything specific that stood out to you or anything we can do to make your next stay even better, please do let us know.We look forward to welcoming you back in the near future!

10/10 - 훌륭해요

Natalie

2024년 5월에 1박 숙박함
답변 제공: DE 님, 2024년 5월 22일
Thank you so much for your wonderful review! We are thrilled to hear that you had a perfect experience with us. Your kind words mean a lot to our team, and it’s incredibly rewarding to know that our efforts to provide exceptional service made your stay memorable.We strive to create a welcoming and comfortable environment for all our guests, and it’s great to hear that we succeeded during your visit. If there’s anything specific that stood out to you or anything we can do to make your next stay even better, please do let us know.We look forward to welcoming you back in the near future!

10/10 - 훌륭해요

Mia

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved the check in of this hotel!
2024년 5월에 2박 숙박함
답변 제공: DE 님, 2024년 5월 22일
Thank you so much for your wonderful review! We are thrilled to hear that you had a perfect experience with us. Your kind words mean a lot to our team, and it’s incredibly rewarding to know that our efforts to provide exceptional service made your stay memorable.We strive to create a welcoming and comfortable environment for all our guests, and it’s great to hear that we succeeded during your visit. If there’s anything specific that stood out to you or anything we can do to make your next stay even better, please do let us know.We look forward to welcoming you back in the near future!

10/10 - 훌륭해요

Speedy

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: DE 님, 2024년 5월 15일
Thank you so much for your wonderful review and for choosing to stay with us! We're thrilled to hear that you had a fantastic experience during your time at our hotel. Your perfect rating means a lot to us, and we're delighted that we could meet your expectations.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another excellent stay in the future!

10/10 - 훌륭해요

Marique

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms aren’t as clean as I expected.
2024년 5월에 1박 숙박함
답변 제공: DE 님, 2024년 5월 15일
Thank you for taking the time to share your feedback with us. We're glad to hear that you had an overall positive experience during your stay. However, we're sorry to learn that the cleanliness of your room did not meet your expectations.Please accept our sincerest apologies for any inconvenience this may have caused. We strive to maintain the highest standards of cleanliness and will address this issue with our housekeeping team to ensure it doesn't happen again in the future.If there's anything else we can do to make it right or if you have any further feedback to share, please feel free to reach out to us. We value your input and hope to have the opportunity to welcome you back for a flawless stay.

4/10 - 별로예요

maxine

2024년 5월에 1박 숙박함
답변 제공: DE 님, 2024년 5월 15일
Thank you for sharing your feedback with us, although we're sorry to see that your recent experience fell short of your expectations. We strive to provide exceptional service and accommodations for all our guests, and it's disheartening to learn that we didn't meet your needs during your stay.If there were any specific issues or concerns that you encountered during your time with us that we can address, please don't hesitate to let us know. Your feedback is valuable to us, and we would appreciate the opportunity to make things right and improve upon your experience.We hope to have the chance to welcome you back in the future and provide you with the outstanding stay that you deserve.

10/10 - 훌륭해요

Mario

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Valet buen servicio 👍
2024년 5월에 1박 숙박함
답변 제공: DE 님, 2024년 5월 15일
Thank you so much for your wonderful review and for choosing to stay with us! We're thrilled to hear that you had a fantastic experience during your time at our hotel. Your perfect rating means a lot to us, and we're delighted that we could meet your expectations.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another excellent stay in the future!

4/10 - 별로예요

Lamanzer

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Tv didn’t work properly. Room was very small.
2024년 5월에 2박 숙박함
답변 제공: DE 님, 2024년 5월 15일
Thank you for sharing your feedback with us, although we're sorry to see that your recent experience fell short of your expectations. We strive to provide exceptional service and accommodations for all our guests, and it's disheartening to learn that we didn't meet your needs during your stay.If there were any specific issues or concerns that you encountered during your time with us that we can address, please don't hesitate to let us know. Your feedback is valuable to us, and we would appreciate the opportunity to make things right and improve upon your experience.We hope to have the chance to welcome you back in the future and provide you with the outstanding stay that you deserve.

10/10 - 훌륭해요

Bryce

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: DE 님, 2024년 5월 15일
Thank you so much for your wonderful review and for choosing to stay with us! We're thrilled to hear that you had a fantastic experience during your time at our hotel. Your perfect rating means a lot to us, and we're delighted that we could meet your expectations.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another excellent stay in the future!

8/10 - 좋아요

Danielle

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Good stay
2024년 5월에 3박 숙박함
답변 제공: DE 님, 2024년 5월 15일
Thank you so much for your wonderful review and for choosing to stay with us! We're thrilled to hear that you had a fantastic experience during your time at our hotel. Your perfect rating means a lot to us, and we're delighted that we could meet your expectations.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another excellent stay in the future!

10/10 - 훌륭해요

Donald

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Clean, quiet, comfortable
2024년 5월에 1박 숙박함
답변 제공: DE 님, 2024년 5월 12일
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found your stay clean, quiet, and comfortable. Providing a relaxing experience for our guests is always our goal, and we're glad we could meet your expectations.If you have any further comments or suggestions for improvement, please don't hesitate to let us know. We look forward to welcoming you back for another great stay in the future.

6/10 - 괜찮아요

Vador

단체 여행
별로예요: 편의 시설/서비스
Tv didn’t work and sheets was very dirty.
2024년 5월에 2박 숙박함
답변 제공: DE 님, 2024년 5월 12일
Thank you for bringing these issues to our attention. We apologize for the inconvenience you experienced during your stay. Rest assured, we take cleanliness and room amenities seriously, and we are sorry that we fell short of your expectations.Regarding the TV issue and dirty sheets, we have addressed these matters with our housekeeping and maintenance teams to ensure they are resolved promptly. Your feedback helps us improve our services, and we will take the necessary steps to prevent similar issues from occurring in the future.We value your business and hope to have the opportunity to provide you with a much better experience on your next visit.

6/10 - 괜찮아요

Sunilkumar

So so not the greatest
2024년 5월에 1박 숙박함
답변 제공: DE 님, 2024년 5월 12일
Thank you for taking the time to share your feedback with us. We appreciate your honest review.

10/10 - 훌륭해요

Alvin

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Close to restaurants
2024년 5월에 1박 숙박함
답변 제공: DE 님, 2024년 5월 12일
Thank you for your review! We're delighted to hear that you found our hotel's location convenient, with easy access to restaurants. We strive to provide our guests with a comfortable stay and easy access to local amenities, so we're glad to know that you enjoyed your experience.If you have any suggestions or if there's anything we can do to make your next stay even better, please feel free to let us know. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Alonso

좋아요: 청결 상태, 숙박 시설 상태 및 시설
It was a splendid night here, love the location
2024년 5월에 1박 숙박함
답변 제공: DE 님, 2024년 5월 12일
Thank you for your wonderful review! We're delighted to hear that you had a splendid night at our hotel and that you loved the location.If you have any suggestions or if there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.We look forward to welcoming you back soon!

10/10 - 훌륭해요

Sonya

Great location close to Toyota
2024년 5월에 1박 숙박함
답변 제공: DE 님, 2024년 5월 12일
Thank you for staying with us! Hope to see you again on your next visit.

6/10 - 괜찮아요

Olivia

연인과의 여행
Honestly this hotel wasn’t that bad. It is just in a sketchy part of downtown, but hey that’s anywhere in the inner city of Houston. The place just had a weird ominous and dark vibe, real dungeon-y. It seemed *surface level* clean so that was alright enough for me. Place could use some updates but for the low price it wasn’t bad. It’s a good hotel if you want something cheap and in the city, nothing real crazy.
2024년 5월에 1박 숙박함
답변 제공: DE 님, 2024년 5월 12일
Thank you for taking the time to share your feedback with us. We appreciate your honesty and are glad to hear that you found the hotel to be generally clean and suitable for your needs.We understand that the location may not be to everyone's liking, as downtown areas can have their challenges. However, we do our best to ensure the safety and security of our guests within the premises.Your comments about the ambiance and potential updates have been noted, and we'll take them into consideration as we strive to improve our facilities and provide a better experience for our guests.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future. If you have any further feedback or concerns, please don't hesitate to reach out.

8/10 - 좋아요

Jessica

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I don’t think there are any great views unless you actually rent an apartment there. Otherwise, you’re stuck with a brick wall or an obstructed view. Parking is available in the garage across the street but be prepared to spend $26/night for it. Valet itself is $35. Staff was friendly. The inside is absolutely beautiful and clean. I noticed the carpets in the hallways upstairs seemed a bit old and starting to pull up. The TVs are very weird. Whenever I chose a channel, within two minutes, it would reset and go back to the Home Screen. Bed was super comfy. My only real gripe is that the walls are paper thin. I didn’t hear anyone in their rooms but definitely in the hallway. I would still return again.
2024년 5월에 1박 숙박함
답변 제공: DE 님, 2024년 5월 12일
Thank you for sharing your feedback with us. We're pleased to hear that you found our staff friendly and the hotel's interior beautiful and clean. We're also glad you enjoyed the comfortable bed despite some of the challenges you encountered during your stay.We apologize for any inconvenience caused by the lack of great views and the issue with the TV channels resetting. Our team will look into addressing these concerns to ensure a better experience for our guests in the future.Regarding the parking situation, we understand your frustration with the fees. Unfortunately, parking costs in downtown areas can be high due to limited space and demand. However, we appreciate your understanding and hope that it didn't overshadow your overall experience.Thank you for choosing to stay with us, and we look forward to welcoming you back on your next visit. If there's anything else we can assist you with, please feel free to let us know.

8/10 - 좋아요

Jenna 님, Newmarket

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Slightly confused about where to check-in, didn’t realize it was through a kiosk. Other than that, all good! Rooms are a bit dated and small, but clean. Lobby is very pretty! Good location and valet parking was great.
2024년 5월에 1박 숙박함
답변 제공: DE 님, 2024년 5월 10일
Thank you for your feedback. We're glad to hear that overall you had a good experience with us.We apologize for any confusion regarding the check-in process. We understand that it can be unexpected to check in through a kiosk, and we will look into improving our signage or communication to make this clearer for our guests in the future.We're pleased to hear that you found the rooms clean, even though they were a bit dated and small. Your comments about the lobby are much appreciated.We're happy to know that you enjoyed our location and that valet parking met your needs.Thank you for choosing to stay with us, and we hope to welcome you back again soon.

10/10 - 훌륭해요

Francine

출장 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I was in town for my daughters graduation. My room was nice and clean. The rooms are cozy which was perfect for me
2024년 5월에 1박 숙박함
답변 제공: DE 님, 2024년 5월 10일
Thank you for choosing to stay with us during your daughter's graduation. We're thrilled to hear that you found your room nice, clean, and cozy.We understand the importance of comfort during special occasions, and we're delighted that we could provide you with the perfect atmosphere for your stay.We hope you had a wonderful time celebrating your daughter's achievement, and we look forward to welcoming you back in the future!

2/10 - 너무 별로예요

Frederique

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Très décevant pour le prix. Les chambres ne représentent pas ce que l’on voit sur les photos. Les chambres sont minuscules. Une odeur de marijuana a été présente dans notre chambre tout le long de notre séjour. Le personnel à l’accueil n’était pas sympathique, nous avions l’impression de le déranger. Aucun stationnement sur place, il y a cependant un service de valet et un stationnement à étages tout près. Le lobby est bien rénové, mais ça ne représente pas du tout les chambres qui sont très vieilles, en plus d’avoir du tapis et d’être très petites.
답변 제공: DE 님, 2024년 5월 10일
Nous sommes désolés d'apprendre que votre expérience n'a pas été à la hauteur de vos attentes. Vos commentaires sont extrêmement importants pour nous, et nous prenons vos préoccupations très au sérieux.Nous sommes désolés que nos chambres n'aient pas été à la hauteur de ce que vous aviez vu sur les photos. Nous travaillons constamment pour améliorer nos installations et votre retour d'information sera pris en compte dans ce processus.Nous nous excusons également pour l'odeur de marijuana dans votre chambre. Nous avons des politiques strictes contre le tabagisme, et nous enquêterons sur cette question pour nous assurer que cela ne se reproduise pas à l'avenir.Quant à votre expérience avec notre personnel à l'accueil, nous sommes profondément désolés que vous ayez eu l'impression de les déranger. Cela ne reflète pas le niveau de service que nous nous efforçons d'offrir, et nous prendrons des mesures pour rectifier cela.Concernant le stationnement, nous regrettons que notre absence de stationnement sur place ait été un inconvénient pour vous. Nous apprécions vos commentaires sur le service de valet et le stationnement à étages à proximité, et nous chercherons des moyens d'améliorer cette situation pour nos clients.Nous espérons que malgré ces problèmes, vous envisagerez de nous donner une autre chance dans le futur. Nous ferons de notre mieux pour garantir que votre prochaine visite soit plus conforme à vos attentes.

10/10 - 훌륭해요

Kelsie

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I visited from Austin TX. There is a choice between valet parking for or garage parking across the street. The garage is secure, well lite and clean. I will note it has tight turning corners for those that drive big trucks. The staff at the hotel were all friendly, helpful & generous.This hotel has an AMAZING hotel gym! It’s a mini Golds Gym! All the equipment for a full body cable/plate loaded workout! Smith machine, spin bikes, even an arc trainer! I was gobsmacked 😳 & bummed I didn’t bring my workout clothes. The hotel is in walking distance to many downtown restaurants & stores, and the Railway.
2024년 5월에 1박 숙박함
답변 제공: DE 님, 2024년 5월 9일
Thank you for choosing to stay with us during your visit from Austin, TX. We appreciate your detailed feedback.We're glad to hear that you found our parking options convenient and secure, and we'll take note of your comments about the tight corners for larger vehicles.It's wonderful to know that you enjoyed our friendly and helpful staff, and we're thrilled that you loved our gym facilities! We aim to provide our guests with top-notch amenities, and we're sorry to hear you didn't have your workout clothes with you. Hopefully, next time you'll be able to take full advantage of it.We're also pleased that our central location allowed you to explore downtown restaurants, stores, and the Railway easily.We hope to welcome you back soon, and this time you'll be fully prepared to enjoy everything our hotel has to offer!

10/10 - 훌륭해요

Juan Jaime

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Limpia, confortable la relación precio calidad
2024년 5월에 1박 숙박함
답변 제공: DE 님, 2024년 5월 9일
¡Nos alegra mucho saber que disfrutó de su estancia con nosotros y que encontró nuestras instalaciones limpias y cómodas! La relación calidad-precio es algo que valoramos mucho, y nos complace que haya quedado satisfecho/a con ella.Esperamos darle la bienvenida nuevamente en el futuro y brindarle otra experiencia excelente.

8/10 - 좋아요

Nicole

출장 여행
좋아요: 청결 상태
The lobby is beautiful. I also appreciated the gym, which I had all to myself. It is very close to most attractions downtown.
2024년 5월에 2박 숙박함
답변 제공: DE 님, 2024년 5월 9일
Thank you for your kind words about our lobby and gym facilities. We're delighted to hear that you enjoyed them during your stay.We take pride in our hotel's central location, which allows our guests easy access to downtown attractions.We hope to welcome you back soon for another enjoyable stay!

10/10 - 훌륭해요

Barbara

좋아요: 청결 상태
2024년 5월에 2박 숙박함
답변 제공: DE 님, 2024년 5월 12일
Thank you for taking the time to leave a review of your recent stay with us. We're glad to see that you rated your experience an 5 out of 5.We strive to provide all of our guests with exceptional service and a comfortable stay, so if there's anything specific you feel we could improve upon, please don't hesitate to let us know. Your feedback helps us to continually enhance our guest experience.We hope to have the opportunity to welcome you back again soon.

10/10 - 훌륭해요

Damice

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Everything is great, except for parking is a pain in the ass.
2024년 4월에 3박 숙박함
답변 제공: Maysoon Miller 님, 2024년 5월 6일
Damice, Thank you for your feedback! I am glad we were able to provide you with a great experience and do hope we will have the pleasure of welcoming you back to Club Quarters in the very near future! Sincerely,