외관

쉐라톤 휴스턴 브룩할로우 호텔 여행 후기

3.5 out of 5
쉐라톤 휴스턴 브룩할로우 호텔
3000 North Loop West Frwy, Houston, TX

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 497개" "
평점 8 - 좋아요. 1001개 이용 후기 중 277개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 115개" "
평점 4 - 별로예요. 1001개 이용 후기 중 60개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 52개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 5월에 4박 숙박함
답변 제공: Reggie 님, 2022년 5월 9일
Thank you for your feedback we enjoyed having you stay with us.

10/10 - 훌륭해요

Byung Je

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
늘 머무는 호텔
친절도, 청결, 설비 모든 면에서 만족했네요.
2018년 1월에 1박 숙박함

10/10 - 훌륭해요

LESLIE

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful property and room!!
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Tomas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect stay.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 8일
Tomas, it's wonderful to hear that your stay at Sheraton Houston Brookhollow Hotel exceeded your expectations. We're delighted that you found everything perfect. We appreciate your positive review and look forward to hosting you again on your next visit.

10/10 - 훌륭해요

Kendrick

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great customer service. Nice and clean.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 7일
Kendrick, we truly appreciate your feedback. It's fantastic to know that you enjoyed our top-notch customer service and pristine environment at Sheraton Houston Brookhollow Hotel. We hope to accommodate you again on your next trip to Houston.

10/10 - 훌륭해요

Jose 님, Los Angeles

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
friendly staff!!
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 30일
Jose, we're delighted to hear that you found our team members at Sheraton Houston Brookhollow Hotel so welcoming! We hope to have the pleasure of welcoming you back again soon.

4/10 - 별로예요

Ralph

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was tired and not well kept..
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Ralph, we genuinely regret to hear that your experience didn't meet the expected standards in terms of maintenance and overall appeal. We strive to provide our guests with an immaculate and refreshing atmosphere. We've taken note of this and will utilize your comments as a valuable input for improving the quality of our services. We hope you would grant us another chance to ensure your stay is pleasant and satisfying.

8/10 - 좋아요

Jozef

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
As good as expected
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 24일
Jozef, we're thrilled that Sheraton Houston Brookhollow Hotel lived up to your expectations. We are always aiming to provide a quality experience, and it's great that we managed to deliver. We hope to welcome you back in the near future for an even better stay.

10/10 - 훌륭해요

IBRAHIM 님, Irving

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 10일
Ibrahim, it's great to see your high rating for Sheraton Houston Brookhollow Hotel. It's fantastic that you had such a positive experience. The team looks forward to welcoming you back on your next visit to Houston.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Likes: Location, parking, friendly staff, decent price. Dislikes: Hotel overall age, TV doesn't work at times, rooms need refurbishing (new carpet, new faucets, quieter a/c units, etc) needs cleaner/newer lobby furniture.
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 16일
Nilmar, thank you for sharing your feedback. It's great to hear you enjoyed the location, accessibility to parking, and our team members' friendliness at Sheraton Houston Brookhollow Hotel. Your suggestions about enhancing certain elements of the accommodation are valued and will be attentively considered. We apologize if your room's amenities did not meet your expectations and appreciate your input on areas where we can improve. We hope to welcome you back for a seamless stay in the future.

6/10 - 괜찮아요

Mark

좋아요: 직원 및 서비스
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 7일
Thank you for the feedback, Mark.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

10/10 - 훌륭해요

Stephen

I was pleasantly surprised. It was a good distance from where I was used to staying. It was clean, friendly staff, and the facility looked nice.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 5일
Stephen, it's wonderful to hear that your experience at the Sheraton Houston Brookhollow Hotel exceeded your expectations. Our team members strive to maintain a clean and welcoming environment. We're delighted that you enjoyed the ambience and found the location convenient. Looking forward to your next visit.

8/10 - 좋아요

Roosevelt

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 23일
Thank you for taking the time to leave us a 4/5 rating, Roosevelt!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Sheraton Houston Brookhollow Hotel.

10/10 - 훌륭해요

Tanya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was nice and clean. The staff was super nice and friendly. The only suggestion I have is adding a fridge to the rooms.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Tanya, thank you for your glowing review. It's delightful to hear that you found the Sheraton Houston Brookhollow Hotel to be well-maintained and our team members affable. Your feedback regarding the inclusion of fridges in the rooms is appreciated and will certainly be taken into consideration. We hope to welcome you back in the future.

6/10 - 괜찮아요

Ceasa

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Ate that the bar and paid. Went to check out and they said I billed it to the room. 20 dollars for that breakfast buffet is a joke and is provided as part of the deal at cheaper hotels. The room was just good enough and zero of the staff didn't at some point sound like they hated their job. I will not go here again.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 24일
Ceasa, we regret to hear about your misunderstanding with the billing process at the bar and your perception of the breakfast value. Additionally, it's disappointing that your interactions with our colleagues did not meet your expectations. We strive to ensure all our guests feel welcomed and valued. Your feedback is vital and will be used to enhance our future guests' experiences. We hope you reconsider and give us another chance to provide a more enjoyable stay.

10/10 - 훌륭해요

Maria

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 18일
Thank you for the amazing rating, Maria!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Sheraton Houston Brookhollow Hotel soon!Thanks again for leaving your feedback!

8/10 - 좋아요

Kenji

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I checked in at late night, but a front-desk staff was so kind. The room was really reasonable and clean. One thing that I rated 4 stars was lighting and ventilation fan. Lighting was blinking and the ventilation fan was not working (I couldn't even find out where the switch was). However, I'm really satisfied with the hotel as a whole.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 17일
Kenji, thank you for sharing your experience about your recent stay at Sheraton Houston Brookhollow Hotel. We're glad to learn that you found our team member at the front desk pleasant and the room to offer value and cleanliness. Regarding your feedback about the room lighting and ventilation issue, rest assured, our maintenance team will look into this matter. We're pleased to know you were satisfied overall and we aim to make your next visit perfect.

10/10 - 훌륭해요

DeVonte

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Thank you for sharing your perfect rating with us, DeVonte!It's wonderful to see how much you appreciated your time at Sheraton Houston Brookhollow Hotel! We want everyone to feel right at home at Sheraton Houston Brookhollow Hotel. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

8/10 - 좋아요

Mark

출장 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Rooms were nice, access to the 9th floor lounge was a plus, lacked options for snacks or drinks but a great place to go for an early morning coffee. The only issue was the elevators, they were slow and usually dirty, the breakfast buffet was pricey if you only wanted a small plate.
2024년 2월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 2월 13일
Mark, we appreciate your insightful feedback about your stay at Sheraton Houston Brookhollow Hotel. It warms our hearts to know you enjoyed your room and the exclusive access to our lounge. We also note your comments about the elevators and the breakfast buffet, and we'd like to assure you that we strive for better experiences. Our team is always looking for ways to improve. Thank you for choosing to stay with us and we hope to see you again in the future.

10/10 - 훌륭해요

Carlos

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excelente
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Nilmar

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff, no issues.
2024년 1월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 1월 30일
Nilmar, it's fantastic to know that your stay at Sheraton Houston Brookhollow Hotel went smoothly. Our team members truly appreciate your compliment to their friendliness. Looking forward to your next visit with us.

8/10 - 좋아요

Alex

출장 여행
좋아요: 청결 상태
Quiet, clean and convenient.
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 25일
Alex, it's delightful to hear you valued the tranquility, cleanliness, and convenient location of Sheraton Houston Brookhollow Hotel. Our team strives to offer a comfortable environment for our guests. Thank you for your kind words and we look forward to your next visit.

10/10 - 훌륭해요

Elias

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 18일
Elias, it's great to see that your stay at Sheraton Houston Brookhollow Hotel was a five-star experience. Our team hopes to have the pleasure of welcoming you back in the future. Thank you for your rating.

8/10 - 좋아요

Norbert

출장 여행
좋아요: 직원 및 서비스
2024년 1월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 1월 15일
Norbert, it's great to see your positive rating for Sheraton Houston Brookhollow Hotel. We're thrilled to know your visit met your expectations and hope to have the pleasure of welcoming you back in the future.

8/10 - 좋아요

Danielle

2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 16일
Danielle, it's wonderful to see your positive rating for the Sheraton Houston Brookhollow Hotel. We hope the experience was memorable and you enjoyed the quality service that our team members strive to provide. Looking forward to welcoming you back in the future. Safe travels!

8/10 - 좋아요

Jeffery R 님, Philadelphia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s a average property , basic amenities , about 20-25 mins to mid town
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 15일
Jeffery, it's great to hear you appreciated our convenient proximity to downtown. At Sheraton Houston Brookhollow Hotel, we provide comfort in clean and simple spaces. We’re always working towards improving our facilities and your feedback helps. Looking forward to having you back on your next visit to Houston.

6/10 - 괜찮아요

Sheehan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Couples get away
No breakfast no fridge in room or microwave. But this is my fault I should have checked before. Overall the hotel is pretty ok for us.
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 15일
Sheehan, thank you for your observations and your understanding. It's important to us that our guests know what amenities to expect, but we are here to help ensure future stays are more in line with your preferences. We're glad to hear that your overall stay was satisfactory. For your next visit, we'll be happy to assist in finding a room that perhaps includes a fridge and a microwave. We also offer a variety of breakfast options which you might enjoy exploring. Looking forward to welcoming you back.

10/10 - 훌륭해요

Kennis

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Thanks for the amazing rating, Kennis!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Sheraton Houston Brookhollow Hotel!

6/10 - 괜찮아요

Amanda

2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Amanda, while we appreciate your feedback, it's evident your experience was not up to expectation. Our team at is committed to providing satisfactory experiences and your feedback serves as a valuable tool for improvement. We hope for a chance to welcome you back and provide an enhanced experience.

8/10 - 좋아요

Deidre

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This is my go to hotel for my local staycation. I think I've been here 4/5 times and every single time the staff has been amazing. I got a little upgrade on my reservation yesterday. Happy New Year!
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 3일
Deidre, it's wonderful to hear that Sheraton Houston Brookhollow Hotel has become your preferred staycation choice. We're thrilled that each of your experiences with our dedicated team members continues to be exemplary and you even enjoyed an upgrade recently. The hotel team will be delighted to hear this positive feedback. Happy New Year, and we eagerly anticipate your next stay with us!

2/10 - 너무 별로예요

Aarón

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Mala experiencia, no hicieron la habitación, reclamé y la respuesta es que yo tenía que solicitar se hiciera, que desde la pandemia así se manejan … INCREÍBLE
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 3일
Aarón, lamentamos que hayas experimentado inconvenientes con el servicio de limpieza de la habitación. Es importante resaltar que desde el inicio de la pandemia, hemos adoptado políticas para garantizar la seguridad de nuestros huéspedes. Esto incluye la limpieza a pedido para limitar la interacción entre huéspedes y nuestros colegas. Agradecemos tu comprensión y estamos trabajando para comunicar mejor estas políticas en el futuro.

10/10 - 훌륭해요

Anne

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s an older property but I felt very comfortable there. Staff is very friendly. Beds are comfortable. Rooms were ok clean, could have used a better vacuuming. Have stayed there three times in the last two months, would highly recommend!
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 31일
Anne, it's fantastic to hear how much you enjoy staying at Sheraton Houston Brookhollow Hotel, especially with your fondness for our comfy beds and cordial team members. We continuously work to keep our accommodations inviting, so your constructive feedback on room cleanliness has been noted. Thank you for your hearty recommendation; we can't wait to welcome you back for another delightful stay soon.

4/10 - 별로예요

Zackary

좋아요: 직원 및 서비스, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 25일
Zackary, thank you for taking the time to share your rating. It appears there may have been areas where your expectations weren't met and, for that, we express regret. Ensuring every guest has a memorable experience is important to us, so your feedback is essential. We hope you'll consider giving us another chance to showcase our commitment to impeccable service.

4/10 - 별로예요

Brittanay

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Thé property needs plumbing maintenance and a lot of upgrading in the rooms.
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 20일
Brittanay, we truly appreciate your candid feedback. We understand there may have been concerns regarding the condition of the room and the facility maintenance. Your feedback is important and will be shared with our hotel management for further review. Your satisfaction matters to us and we hope for an opportunity to deliver an improved experience on your next stay.

2/10 - 너무 별로예요

Colette

2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 19일
Colette, your feedback, even without written comments, is valuable to us. We're disappointed to hear that your experience didn't meet your expectations. We hope for the opportunity to serve you better in the future.

4/10 - 별로예요

Spencer

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
As beat up and run down as they come
I'm surprised it's carrying the Sheraton name. This place is haggard. The carpets are yuck. And the towels disintegrates on my face. This place should have been renovated a decade ago. I won't stay here or at another Sheraton as this place gives me the sense Sheraton is not what it used to be.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 17일
Spencer, it's disappointing to read about your recent stay and the concerns you raised about the condition of the hotel. We continuously strive to improve our offerings including amenities and décor to provide a more comfortable and enjoyable experience for our guests. It's unfortunate that your experience with the towels and carpets wasn't up to standard. We appreciate your input and will prioritize this feedback in our ongoing efforts. We hope to have the opportunity to restore your faith in us on your future travels.

2/10 - 너무 별로예요

Rachelle

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The absolute worst bed I have ever experienced. Put me in a queen room when I booked a king, offered a complimentary breakfast for only one morning and not both stays. I would’ve been angry if I paid $20 for what they were offering. The staff is extremely friendly, but I expected more. Definitely won’t be rebooking at this location due to the bed alone.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 14일
Rachelle, we're disappointed to hear about your recent stay. We apologize for any inconvenience you faced regarding the room type and breakfast offer discrepancy. We also understand your concerns regarding the comfort of the bed and we're committed to improving the guest experience based on feedback such as yours. On a positive note, our team members typically receive high praise for their efforts, so it's great to hear that they were friendly during your stay. We hope to have another chance to provide you with a better experience in the future.

2/10 - 너무 별로예요

Adam

별로예요: 숙박 시설 상태 및 시설
The water in my room was brown and toilet did not flush right. No hot water in the shower.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 15일
Adam, we understand it was not the best experience due to the water-related issues in your room. We're truly sorry for these inconveniences, and we wish to assure you that our team members are striving to address these matters promptly. Guest comfort remains our top priority and we appreciate your understanding as we work to enhance our facilities. We hope you'll consider giving us another opportunity to serve you better in the future.

10/10 - 훌륭해요

Deidre

Great service
This was my 4th time to stay here and the staff is always amazing and the rooms are always cozy. My only complaint is they need the gift shop to stay open later
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 10일
Deidre, thank you for returning to Sheraton Houston Brookhollow Hotel and sharing your experience. We're thrilled you find our team members amazing and our rooms to your liking. We have taken note of your feedback regarding the gift shop hours. Rest assured, we continually strive to meet and exceed guest expectations. We look forward to welcoming you back on your 5th visit!

6/10 - 괜찮아요

Matthew

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Bring Ear Plugs
Quick over night stay. Very noisy due to the hotel being right off major highways.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 10일
Matthew, it's regrettable that noise and traffic disturbances impacted your stay. The location close to major transportation hubs can be a double-edged sword. In future, we recommend requesting a quieter room when you make your reservation and we’ll do our utmost to accommodate you. We appreciate your feedback and we hope you'll consider staying with us again.

2/10 - 너무 별로예요

Reza

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very disapiunted
Room was flooded carpet was wet mildew odor, woke up with body rash next morning! Room not clean
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 8일
Reza, we regret to hear about the issues you encountered during your stay, particularly with regards to the room's state and an unusual odor. Further, it's most troubling that you experienced discomfort the next morning. Our team always aims for the uppermost echelons of cleanliness and comfort, and it’s clear your experience was not typical of the service we provide. Let's ensure this isn't repeated; we encourage you to reach out to our management team directly to discuss your concerns in more detail. We hope we get the chance to better serve you in the future.

2/10 - 너무 별로예요

Chance

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 5일
We appreciate the feedback, Chance.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

10/10 - 훌륭해요

ALEJANDRO MEYER 님, cdmx

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Personal súper amable y atento, muy limpio y cuartos amplios, tiendas y restaurantes cercanos
2023년 11월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 11월 28일
Alejandro, estamos encantados de saber de tu experiencia positiva en el Sheraton Houston Brookhollow Hotel. Saber que aprecia a los amables y atentos miembros de nuestro equipo, la limpieza de nuestra propiedad, las amplias habitaciones y la proximidad a las tiendas y restaurantes locales nos da una inmensa alegría. Esperamos darle la bienvenida nuevamente en el futuro para otra excelente estadía.

10/10 - 훌륭해요

Julie

2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 16일
Julie, thank you for taking the time to rate your stay at Sheraton Houston Brookhollow Hotel. We're delighted that your experience with us met your expectations and we look forward to welcoming you back on your next visit to Houston.

8/10 - 좋아요

Roxana 님, Norcross

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 11월 22일
Roxana, thank you for choosing to stay at Sheraton Houston Brookhollow Hotel. It's great to hear you had an enjoyable experience. Should you choose to share any future feedback or suggestions, know they're warmly welcomed. We're looking forward to hosting you again on your next visit to Houston.

10/10 - 훌륭해요

Chase

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thefes alot to do there pool is nice it tub is hot batender is sexy lounge is laid back its one of the nicer hotels in the area
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 21일
Chase, it's encouraging to hear you found the plethora of activities at Sheraton Houston Brookhollow Hotel appealing. Your kind words about our relaxing pool, enjoyable hot tub, and calm lounge are greatly appreciated. We take pride in offering an appealing ambiance for our guests. We're sincerely grateful to know we stand out amongst other hotels in the area. Thank you so much for your review, and we hope to welcome you back soon.

6/10 - 괜찮아요

LaSonja

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 20일
LaSonja, it seems like your stay didn't completely meet your expectations. We value your feedback and continuously strive to improve our guest experience. We'd appreciate it if you could share more details about your stay. This will assist us in making necessary upgrades and changes. Your next stay is expected to be better!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 13일
Thanks for the perfect rating!We're pleased to hear that you have fully enjoyed your stay at Sheraton Houston Brookhollow Hotel, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 - 훌륭해요

Na

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 7일
Na, we are delighted to know that you had a great stay at Sheraton Houston Brookhollow Hotel. Your high rating speaks volumes and it's much appreciated. We hope to have the pleasure of welcoming you back in the near future.

10/10 - 훌륭해요

Anne

2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 3일
Anne, thank you for selecting Sheraton Houston Brookhollow Hotel for your stay. We're thrilled to learn your visit met your expectations. We value your feedback and look forward to welcoming you back in the future.