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홀리데이 인 익스프레스 & 스위트 하웰, IHG 호텔 여행 후기

2.5 out of 5
홀리데이 인 익스프레스 & 스위트 하웰, IHG 호텔
1397 N Burkhart Rd, Howell, MI

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 499개 이용 후기 중 239개" "
평점 8 - 좋아요. 499개 이용 후기 중 171개" "
평점 6 - 괜찮아요. 499개 이용 후기 중 55개" "
평점 4 - 별로예요. 499개 이용 후기 중 22개" "
평점 2 - 너무 별로예요. 499개 이용 후기 중 12개" "

8.8/10

청결 상태

9.0/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

2/10 - 너무 별로예요

Holly

2024년 4월에 1박 숙박함

8/10 - 좋아요

Rick N.

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
A lot of construction going on.
2024년 4월에 1박 숙박함
답변 제공: Jenny GM 님, 2024년 4월 22일
We know that you have choices when it comes to lodging so THANK YOU for choosing to stay with us at Holiday Inn Express. We can't for you to come back and see it completed!

6/10 - 괜찮아요

Cris

아이를 동반한 가족 여행
Under renovation from what looked like 1980. The carpet in our room was dirty, stained and overall the room smelled funny. When the heater turned on, it was way too noisy, akin to a loud idling truck. There is also some noise from highway traffic, although only occasional. If I could get a do over, I’d have picked another hotel.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Katlynn

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is currently under construction. However it was quiet. The pool was still open for guest. Staff was very friendly!
2024년 4월에 1박 숙박함
답변 제공: Jenny Briggs GM 님, 2024년 4월 9일
Thank you for your review! We are happy to hear that you enjoyed your stay at our hotel. Please come back and visit us.

8/10 - 좋아요

Donna 님, Fruitport

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The staff worked very hard to make sure our stay was comfortable even though the lobby is currently under construction.
2024년 4월에 1박 숙박함
답변 제공: Jenny Briggs GM 님, 2024년 4월 9일
Thank you for sharing your experience! Our staff always strives with excellence, and it sounds like they didn't disappoint you during your stay. We look forward to seeing you again!

6/10 - 괜찮아요

Dan

가족 여행
좋아요: 직원 및 서비스
Hotel under construction, room wasn't great and a bit noisy since by highway. Average breakfast and room prices high for what you get. I would give it a 6 out of 10.
2024년 1월에 1박 숙박함
답변 제공: Jenny GM 님, 2024년 1월 29일
Thank you so much for reviewing our property! We hope to see you again soon! Thanks

8/10 - 좋아요

BILL

2024년 1월에 1박 숙박함
답변 제공: Jenny Briggs 님, 2024년 2월 28일
Thank you for your review! We are happy you enjoyed our Howell location. We will take note of your experience and try our best to make the process seamless. Thank you,

2/10 - 너무 별로예요

John

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
The hair dryer in our room started on fire when i turned it on, i quickly put out the flame unplugged and told the man at the front desk asking for it to be removed. I couldnt remove jt as it was screwed to the wall.
2024년 1월에 1박 숙박함
답변 제공: Jenny GM 님, 2024년 1월 22일
Hi JohnThank you so much for reviewing our property! I want to sincerely apologize about the safety concern you have mentioned above. The safety and security of our guests is always our priority. We have removed the hairdryer and it has been replaced.

6/10 - 괜찮아요

jess

Property is heavily under renovation. I can’t believe the room cost as much for us having to check in at a pop up table in an old room with a bathtub in it. I’m sure the renovations will be beautiful, but rooms should be heavily discounted until the property returns to normal operations.
2023년 12월에 1박 숙박함
답변 제공: Jenny GM 님, 2024년 1월 29일
Hello and thank you so much for taking time to review our hotel! We can't wait for you to see our renovated hotel when it is complete!

8/10 - 좋아요

steve

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Jenny GM 님, 2024년 1월 3일
Thank you so much for sharing your experience. We try to make every guest feel welcomed and at home.

10/10 - 훌륭해요

Michael 님, Omer

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They are in the middle of a remodel it will be nice when done.
2023년 12월에 1박 숙박함
답변 제공: Jenny GM 님, 2024년 1월 3일
We know that you have choices when it comes to lodging so THANK YOU for choosing to stay with us at Holiday Inn Express.

2/10 - 너무 별로예요

Sheryl

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was dirty with stains on carpet and furniture.
2023년 12월에 2박 숙박함
답변 제공: Jenny GM 님, 2024년 1월 3일
Thank you for taking time to review our property. I'm sorry to hear that your stay was not as it should have been. We will be replacing our carpet and furniture with our current renovation. We would love to have you back to see our improvements!

8/10 - 좋아요

Tyler

단체 여행
좋아요: 직원 및 서비스, 객실의 편안함
As always great - remodel made it interesting.
We stay at this hotel every year and it doesn't disappoint. We were a bit shocked this time to enter a "side room" where the lobby currently is. The hotel is apparently going under a major (and much needed) renovation. The lobby and main entrance are fully closed for the remodel currently. Despite the slightly interesting check in and entrance the stay was as usual great. Breakfast is also being served in an extremely tiny meeting room. This was the only disappointment as it was slightly cramped and the food felt like it had been sitting a long time.
2023년 12월에 2박 숙박함
답변 제공: Jenny GM 님, 2024년 1월 3일
Thanks for sharing your experience! I'm so glad you were able to enjoy yourself while at the hotel. We certainly appreciate the kind words and hope to see you again soon! Thank you,

10/10 - 훌륭해요

Leslie

2023년 11월에 3박 숙박함
답변 제공: Jenny GM 님, 2024년 1월 3일
Thanks for sharing your experience! I'm so glad you were able to enjoy yourself while at the hotel. We certainly appreciate the kind words and hope to see you again soon! Thank you,

8/10 - 좋아요

Ronald

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함
답변 제공: Jenny GM 님, 2024년 1월 3일
Thank you for taking the time to review our property. We certainly have a great staff here and it sound like they took great care of you during you stay. I'll be sure to share you feedback with everyone see you again.

10/10 - 훌륭해요

Edward a.

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
🙂
2023년 11월에 1박 숙박함
답변 제공: Jenny GM 님, 2024년 1월 3일
Thanks for taking time to review our property! We are so glad you loved the property and our staff is certainly great. We look forward to seeing you again soon. Thank you

10/10 - 훌륭해요

david

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room very clean and spacious. Breakfast buffet was great.
2023년 11월에 2박 숙박함
답변 제공: Jenny GM 님, 2023년 12월 27일
Thanks for reviewing our hotel. We have a wonderful team at this property and it sounds like they took great care of you while you were here. Thanks again for the kind words and we hope to see you again when your travels bring you back to Howell.

4/10 - 별로예요

Mitchell

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was dated. The rooms were in need of remodeling and needed to be updated. The beds were not that comfortable. The floor tiles moved in areas by the bathroon and the jetted tub. The coffee pot did not work. Staff seemed friendly but not to knowledgeable about the check-in procedure.
2023년 11월에 1박 숙박함
답변 제공: Jenny GM 님, 2023년 12월 27일
Thank you for taking time to review our property. I'm sorry to hear that your stay was not as you had hoped. It's certainly our expectation to make sure every guest has a problem free stay. I have shared this information with the staff and we will work to make sure we correct the items you have mentioned

6/10 - 괜찮아요

Tyler

2023년 11월에 5박 숙박함
답변 제공: Jenny GM 님, 2023년 11월 15일
Hello and thank you for your valuable feedback. We hope you will come back and see us next time your travels brings you back to Howell.

10/10 - 훌륭해요

Ryan

2023년 11월에 1박 숙박함
답변 제공: Jenny GM 님, 2023년 12월 27일
We are happy you enjoyed our hotel and look forward to serving you again. Thank you,

4/10 - 별로예요

Taran

2023년 10월에 7박 숙박함
답변 제공: Jenny GM 님, 2024년 1월 3일
Your Feedback is greatly appreciated. Thanks for sharing your experience!

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Under renovations
Hotel was under renovations. Stains all over the floor in bedroom. VERY limited breakfast options. Staff was very very friendly and helpful.
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Cynthia

가족 여행
좋아요: 편의 시설/서비스
The staff was so friendly. Very helpful. No matter how busy they were they were friendly and helpful.
2023년 10월에 2박 숙박함

6/10 - 괜찮아요

Chris

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Far too much $ for a dump!
It wasn’t mentioned that the lobby was under construction. I thought no big deal I’m sure the rooms are just fine….. $280 for a night stains everywhere on the floor and walls and the kitchenette floor and bathroom floor were extremely sticky. All things you expect at Economy inn for $73 a night. Oh well lesson learned. Maybe it’ll get completely renovated and they are just in the very early stages.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Erin 님, Interlochen

단체 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have stayed at this hotel multiple times and we'venot been disappointed.
2023년 9월에 1박 숙박함

4/10 - 별로예요

Tim

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Old and worn out.
To start the Hotel lobby is under renovation. The room I got was not very clean or just worn out. Carpet had several stains in it. The bed was not very comfortable. Overall I will never stay here again
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Matt

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

8/10 - 좋아요

Marsha

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I had no idea that the hotel was doing some remodeling. It should be very nice when finished.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Jennifer

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was under pretty major construction, but our room was clean and comfortable. Staff was friendly. Breakfast was good.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Nelson

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

8/10 - 좋아요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함

6/10 - 괜찮아요

Ryan

출장 여행
2023년 9월에 1박 숙박함
답변 제공: Jenny GM 님, 2023년 9월 25일
Hello, Thanks for choosing to stay with us! Your Feedback is greatly appreciated. We hope to see you next time you travel to Howell.

10/10 - 훌륭해요

Jorge

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: Jenny GM 님, 2023년 9월 25일
Thank you for your review! We are happy to hear that you enjoyed your stay at our hotel. Please come back and visit us.

10/10 - 훌륭해요

Sandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Couple Getaway
Not only was the cleanliness superb, our room was spacious and comfortable. The amenities and tv services were good and the breakfast buffet was excellent.
2023년 9월에 1박 숙박함
답변 제공: Jenny GM 님, 2023년 9월 25일
Thank you for taking the time to review our property. We certainly have a great staff here and it sound like they took great care of you during you stay. I'll be sure to share you feedback with everyone see you again.

6/10 - 괜찮아요

Shirley

연인과의 여행, 출장 여행
Coffee maker didn’t work, air conditioner was loud and also highway traffic you could hear all night
2023년 9월에 1박 숙박함
답변 제공: Jenny GM 님, 2023년 9월 25일
Thanks for sharing your experience with us. I am sorry for the issues you experienced during your stay. We hope to see you next time you come to Howell and provide you with a better experience.

10/10 - 훌륭해요

Teresa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed one night for a friends wedding. The hotel is clean, updated and surprisingly quiet considering it is next to the highway. Breakfast was surprisingly good.
2023년 9월에 1박 숙박함
답변 제공: Jenny GM 님, 2023년 9월 25일
Thank you so much for reviewing our property! I'm so glad to hear that you enjoyed your time with us. We hope to see you again soon! Thanks

8/10 - 좋아요

John

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: Jenny GM 님, 2023년 9월 25일
Thank you so much for reviewing our property! I'm so glad to hear that you enjoyed your time with us. We hope to see you again soon! Thanks

6/10 - 괜찮아요

Kendra

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Avoid
Check in was fast and easy. Beds were so hard and uncomfortable. Hotel is out dated - stained floors and wallpaper in room, loose floor tiles in the bathroom, pot smell throughout the hotel. No amenities in bathroom not even a bar of soap. Was fine for one night after a football game but wouldn’t return.
2023년 9월에 1박 숙박함
답변 제공: Jenny GM 님, 2023년 9월 25일
Thanks for sharing your experience with us. I'm so sorry to hear about the sub-par items you have mentioned above. I'll be sure to share these items with our team right away so that we can correct these issues moving forward. Thank you for staying with us and we hope to see you again soon! Thank you,

6/10 - 괜찮아요

john

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
carpet in room stains all over..pot smell in hallways both nights...cleaning staff eating in guest area before guest breakfast was over
2023년 9월에 2박 숙박함
답변 제공: Jenny GM 님, 2023년 9월 25일
Thanks for sharing your experience with us. I'm so sorry to hear about the sub-par items you have mentioned above. I'll be sure to share these items with our team right away so that we can correct these issues moving forward. Thank you for staying with us and we hope to see you again soon! Thank you,

10/10 - 훌륭해요

Nichole

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly and fast service, clean and attractive facilities, great price, and yummy sweets in the lobby!
2023년 9월에 1박 숙박함
답변 제공: Jenny GM 님, 2023년 9월 25일
Thank you very much for sharing your experience with us! It's great to hear that you enjoyed your stay. We were glad to provide you with your home away from home and we look forward to welcoming you back to the hotel the next time you return to Howell.

4/10 - 별로예요

Masud

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The toilet was not cleaned after the last use. After talking to the reception, they asked us to use common washroom in downstairs, as housekeeping left. We spent $452 for 2 nights. I was in this hotel 1 year before. It was excellent. The room carpet was full of stain. We had to clean the toilet by ourselves. They changed our room next day.
2023년 8월에 2박 숙박함

8/10 - 좋아요

Jill

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
like our stay
2023년 9월에 2박 숙박함

8/10 - 좋아요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 3박 숙박함

8/10 - 좋아요

Jessica

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Jenny GM 님, 2023년 9월 25일
Thanks for taking time to share your experience! I'm glad to hear that you enjoyed the great location in Howell, MI. Please come visit us again soon!

10/10 - 훌륭해요

Heather

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Jenny GM 님, 2023년 9월 25일
We are so glad to hear you enjoyed your stay at our hotel and that the staff was able to take care of you during your stay as we are working hard to exceed your expectations. We look forward to having you stay again the next time your travels bring you back to Holiday Inn Express in Howell!

10/10 - 훌륭해요

Jeffrey

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Jenny GM 님, 2023년 8월 11일
We are happy you enjoyed our hotel and look forward to serving you again. Thank you,

10/10 - 훌륭해요

Susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay!
Spacious room, great bathroom with lots of counter space and great shower features. Clean. Breakfast hit the spot. Would definitely stay here again.
2023년 8월에 2박 숙박함
답변 제공: Jenny GM 님, 2023년 8월 11일
Thank you for your review! We are happy you enjoyed our Howell location. We will take note of your experience and try our best to make the process seamless. Thank you,

8/10 - 좋아요

Nicole

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Jenny GM 님, 2023년 8월 11일
Thank you for your review! We are happy to hear that you enjoyed your stay at our hotel. Please come back and visit us.

8/10 - 좋아요

Kimberly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I feel Handicap parking should be directly across from FRONT entrance. Its CLOSER to the entrance, and FLAT for walking (no incline). Other than that, room good size, small freezer in refrigerator, beds comfortable and LOVED the SOFT pillow. Definitely would stay again.
2023년 7월에 1박 숙박함
답변 제공: Jenny GM 님, 2023년 8월 11일
Thank you so much for reviewing our property! I'm so glad to hear that you enjoyed your time with us. We hope to see you again soon! Thanks

10/10 - 훌륭해요

Donna P

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly, accommodating and clean!
2023년 7월에 1박 숙박함
답변 제공: Jenny GM 님, 2023년 8월 11일
Thank you so much for taking time to review our property! It's great to hear that you enjoyed both our hotel and wonderful staff. We look forward to seeing you the next time you return to Howell.