Dear Guest, Thank you for your review of our hotel. Please accept our deepest apologies for the level of service you received from one of our staff. We take our guests' comments seriously, as they will help us enhance the experience for future guests. Allow us to check with the individual about what went wrong, and we will address this adequately. Please give us another opportunity to show you a better service.Sincerely,Hotel Management

Dear Hua, Thank you for bringing this concern to our attention. We apologize for any inconvenience caused by noise during your stay. We take guest feedback seriously and will address this issue with our team to ensure a quieter environment for all our guests. Please feel free to reach out to our front desk if you encounter any disturbances in the future. We appreciate your understanding and hope to have the opportunity to provide you with a more peaceful experience on your next visit.Sincerely,Hotel Management

Dear Kennedy, Thank you for posting comments about our hotel. We make every effort to provide service above and beyond your expectations. We regret the cleanliness in the room, which disappointed you, and will discuss this for improvement. Our housekeeping team is checking the room. Our front desk can help you improve your time here. Thank you for choosing us, and we hope to welcome you again when you are in the city.Sincerely,Hotel Management

Dear Beverly, Thank you for choosing our hotel on your recent visit to the area. It was a pleasure having you as our guest at Extended Stay America. It is nice to see this type of recognition for our staff, and we will be sure to share this lovely feedback with them. We are pleased to know that your room exceeded all of your expectations and made for a more memorable stay. Thank you again for including us in your travel plans. We look forward to welcoming you back here.Sincerely,Hotel Management

Dear Yvette, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. However, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Our front desk team is working to ensure guests have an improved stay. Considering the positive aspects, please stay with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management

Dear Victor, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you, especially with our room rates and cleanliness. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Jeanine, Thank you for taking the time to share your positive experience with us. We're delighted to read that you found the room to be very clean and that toiletries were readily available. We're also glad to know that you were able to take advantage of our free parking. We strive to provide a comfortable and convenient stay for our guests, and we're glad that we were able to meet your expectations. Thank you again for all of your great feedback. We look forward to your next stay at Extended Stay America!Sincerely,Hotel Management

Dear Anthony, Thank you for taking the time to leave a review of your recent stay with us. We are glad to hear that our staff was friendly and able to assist you during your stay. We appreciate your feedback about the rooms and are happy to hear that you found all the facilities you needed. It is important to us that your stay is as comfortable and carefree as possible. Thank you for being our guest. We look forward to your next visit to Extended Stay America.Sincerely,Hotel Management

Dear Jason, We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. Your concern has been shared with the appropriate individuals, and we are following up to see where we can improve so future guests are not similarly impacted. Please be assured we will take appropriate action where necessary to serve you better in the future, and we hope you will return.Sincerely,Hotel Management

Dear Angel, Thank you for sharing your feedback about your recent stay at Extended Stay America. We're pleased you found our location convenient and the atmosphere quiet. We apologize for any inconvenience caused by the strange smell in your room. Our team is committed to maintaining clean and fresh accommodations for our guests, and we appreciate you bringing this to our attention. We will address this issue promptly to ensure future guests do not experience the same concern. If there's anything else we can do to enhance your experience or address any other concerns, please don't hesitate to let us know. We value your feedback and strive to provide a comfortable and pleasant stay for all our guests. Thank you for choosing to stay with us, and we hope to welcome you back in the future.Sincerely,Hotel Management

Dear Gabriel, Thank you for reviewing your stay. We apologize for not meeting your expectations. Please know our front desk is always available and happy to help make your stay more comfortable. Thank you for staying with us, and we look forward to hosting you again.Sincerely,Hotel Management

Dear Lennen, We regret the inconvenience you encountered in your suite. We want to reassure you that we do everything possible to discourage the entrance of outside insects mentioned, and we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, your room will be inspected professionally and treated as a precaution. We are sorry that this issue compromised your stay. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management

Dear Jamie, Thank you for your recent stay and the candid review. We want every guest staying with us to have a fulfilling experience and to leave a lasting favorable impression. We sincerely apologize that this was not your experience. Thank you again for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve.Sincerely,Hotel Management

Dear Vonetta, We are grateful for taking the time to review your stay at Extended Stay Americ. We're glad you find our staff to be friendly and helpful. We take pride in guests' satisfaction, so we are thrilled this was your experience. We will share your compliments with the team to let them know their efforts are appreciated. Thank you for being our guest, and we hope to welcome you back soon! Sincerely,Hotel Management