โViews were absolutely phenomenal, don't think there is a single room without a great view. Accommodations are simple, but well executed. Beds were comfy, breakfast (included in my stay) was awesome, and the staff was incredibly knowledgeable and nothing but kind and helpful. Perfect location right below the Allmendhubel. 100% would stay here again. Traveled with a toddler and felt super comfortable.โ
โThe name says it all. When you stay here, you feel like you are staying in a palace. On the outside, it is far away the most magnificent building in Murren. The inside is even better, tastefully and magnificently decorated. The staff is excellent, and the sauna in the spa area is not to be missed. Finally, the dining room is dramatic and the food, particularly the extravagant breakfast, is hard to beat.โ
โThe view from our balcony was incredible! Very close to the train station and gandola ride. Staff was very friendly, especially Miriam at the front desk, who attempted to make us drinks when the bar was closed. She did a great job and was so nice to accommodate us. One of my favorite stays in all of Switzerland! โ
โWengen is a hidden gem and this property was fabulous! I stayed with my 4 kids on the top level, which was a space with 2 rooms and a loft. We had plenty of sleeping space and magnificent views of the mountains and valley. There are cute shops and fantastic restaurants in Wengen. Hotel Falken offered a nice breakfast, and the staff was welcoming and helpful to us during our stay.โ
"The employee are not kind.
They said I couldn't check out before 7 a.m., so I checked out the night before. And the next morning, when I left at 6:30, there was no one at the front desk, so I took water from the regri at front desk. Suddenly, an employee came out and asked why I was taking water as I wanted, and said that I had to ask for it first.
There was no one around at the time so I had no choice but she treated me like a thief and ask if I was a hotel guest.
The staff didn't even ask us again if we needed water as we left, and I continued my trip in a very bad mood all day.
Another problem is that the hotel front desk is not open 24 hours a day. Is this the guest's responsibility?
The room quality is not that good and the bathroom is too narrow. I will never visit this hotel again."
