3 개의 레스토랑, 아침 식사, 점심 식사, 저녁 식사 제공(터키 요리)

데카몬도 갈라타, 어 트리뷰트 포트폴리오 호텔 여행 후기


이용 후기

9.6

최고예요

평점 10 - 훌륭해요. 361개 이용 후기 중 294개" "
평점 8 - 좋아요. 361개 이용 후기 중 49개" "
평점 6 - 괜찮아요. 361개 이용 후기 중 8개" "
평점 4 - 별로예요. 361개 이용 후기 중 3개" "
평점 2 - 너무 별로예요. 361개 이용 후기 중 7개" "

9.8/10

청결 상태

9.8/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.6/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No sound proof system
No sound proof b/T the walls. Untrusted Staffs. After the renovation, the bed head is location just behind the TV from the next room. When your neighbor turn the TV you can literally hear the surrounding noisy sound. Some music sound from the next room never stops even after the midnight. I asked hotel to change the room since my neighbor did not turn it off even after staff's request. Hotel said there were no other room due to full booking. I could change the room only after keeping calling them for 1.5 hour.
2022년 7월에 2박 숙박함

2/10 - 너무 별로예요

Areeb

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
My son and I got bitten by bed bugs during our entire stay. The rooms are also not sound proof, so you hear everything from outside and upstairs.
2024년 4월에 4박 숙박함

10/10 - 훌륭해요

Cesar Arturo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy bien ubicada, personal muy amable y siempre intentando ayudarnos
2024년 4월에 4박 숙박함

10/10 - 훌륭해요

robin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property and the rooftop restaurant is fantastic
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Sonia

좋아요: 청결 상태
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Preyesh

2024년 3월에 4박 숙박함

8/10 - 좋아요

Ferit

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Top Lage…alles zu Fuß erreichbar! Nur die Baustellen haben etwas gestört ansonsten sehr gutes Stadthotel!
2024년 3월에 5박 숙박함
답변 제공: Guest Relations Team 님, 2024년 4월 2일
Dear Ferit, On behalf of the entire hotel team, we want to thank you for sharing your review of DeCamondo Galata, Tribute Portfolio Hotel. We are happy to see that we met your expectations. Once again, we appreciate you taking the time to share your feedback and staying with us. Best regards

10/10 - 훌륭해요

Ketul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel with awesome views from the Rooftop restaurant. Staff members are very helpful, and always smiling. The only thing to mention is located near Galata Towers, and the streets around there are very narrow and steep so might not be ideal for someone with Disability,
2024년 2월에 4박 숙박함
답변 제공: Guest Experience Team 님, 2024년 2월 23일
"Dear Ketul PatelOn behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the DeCamondo Galata, Tribute Portfolio Hotel. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us."

8/10 - 좋아요

Jagannath Prusty

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall it was a wonderful experience at the hotel for us. The staff are friendly and location was great.
2024년 2월에 4박 숙박함
답변 제공: Guest Experience Team 님, 2024년 2월 19일
Dear Jagannath PrustyOn behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the DeCamondo Galata, Tribute Portfolio Hotel. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us.

10/10 - 훌륭해요

Ahmet 님, highland heights

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice staff and good service
2024년 2월에 2박 숙박함
답변 제공: Guest Experience Team 님, 2024년 2월 19일
Sayın Ahmet DemirDeCamondo Galata, Tribute Portfolio oteldeki konaklamanız sırasındaki deneyimlerinizi bizimle paylaştığınız için tüm otel ekibi adına teşekkür ederim.Memnuniyetiniz bize daha iyisini yapabilmemiz için güç veriyor ve bize doğru yolda olduğumuzu gösteriyor. Zaman ayırarak geri bildiriminizi paylaştığınız ve bizimle konakladığınız için bir kez daha teşekkür ederim.

10/10 - 훌륭해요

Kerim

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tek kelime ile mükemmel ve gönül rahatlığıyla tavsiye edebileceğim bir tesis. Karşılama dahil tüm personel kibar, güleryüzlü, misafir odaklı ve yardımsever. Özellikle Yağmur hanım, Emirkan bey ( geç saatte bizi karşılayıp, daha biz sormadan kafamızdaki tüm sorularımızı cevapladı), Cumhur bey ve Korhan beye ( tavsiye ,ilgi ve yardımları için sonsuz minnettarız) teşekkürlerimizi iletiyoruz. İstanbul ikinci bir evimiz gibi tesis.Mutlaka terkar gelicez ve tavsiye edeceğiz.
답변 제공: Misafir İlişkileri Ekibi 님, 2024년 2월 13일
Sayın Kerim Bey,DeCamondo Galata, Tribute Portfolio oteldeki konaklamanız sırasındaki deneyimlerinizi bizimle paylaştığınız için tüm otel ekibi adına teşekkür ederiz.Memnuniyetiniz bize daha iyisini yapabilmemiz için güç veriyor ve bize doğru yolda olduğumuzu gösteriyor. Zaman ayırarak geri bildiriminizi paylaştığınız ve bizimle konakladığınız için bir kez daha teşekkürler. Sizi tekrar ağırlamak dileğiyle

10/10 - 훌륭해요

Cedric

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Guest Relations Team 님, 2024년 2월 13일
Dear Cedric,We want to thank you for sharing your most memorable experiences with us during your recent stay at the DeCamondo Galata, Tribute Portfolio Hotel. We are committed to making our guests' experiences memorable We would love to welcome you back in the future. Best Regards

10/10 - 훌륭해요

FERNANDO

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Guest Relations Team 님, 2024년 2월 13일
Dear Fernando,We want to thank you for sharing your most memorable experiences with us during your recent stay at the DeCamondo Galata, Tribute Portfolio Hotel. We are committed to making our guests' experiences memorable We would love to welcome you back in the future. Best Regards

10/10 - 훌륭해요

Alejandro

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Guest Relations Team 님, 2024년 2월 13일
Dear Alejandro,We want to thank you for sharing your most memorable experiences with us during your recent stay at the DeCamondo Galata, Tribute Portfolio Hotel. We are committed to making our guests' experiences memorable We would love to welcome you back in the future. Best Regards

10/10 - 훌륭해요

Abdulrahman

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very helful and friendly staff and management. Always smiling. Always ready and willing to help. Very reasonably priced. Will only stay at this property whenever I come back to Istanbul.
2023년 12월에 3박 숙박함
답변 제공: Guest Relations Team 님, 2024년 2월 13일
Dear Abdulrahman,Thank you for your kind review of our hotel. We are committed to making our guests' experiences memorable.We would love to welcome you back in the future.Best Regards, Guest Relations Team

10/10 - 훌륭해요

Alex

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay.
Great location and great service. Highly recommended.
2023년 10월에 4박 숙박함

10/10 - 훌륭해요

Christine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Sunita

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Guest Relations Team 님, 2024년 2월 13일
Dear Sunita,We want to thank you for sharing your most memorable experiences with us during your recent stay at the DeCamondo Galata, Tribute Portfolio Hotel. We are committed to making our guests' experiences memorable We would love to welcome you back in the future. Best Regards

10/10 - 훌륭해요

alfonso

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location. Nice rooms wonderful friendly staff
2023년 11월에 4박 숙박함
답변 제공: Emirkan 님, 2023년 12월 5일
Dear Alfonso,Greetings from DeCamondo Galata a Tribute Portfolio Hotel!First of all thanks for your kind review to us. You made our day! It was a pleasure to service you. We will share your review with our staff!We are looking forward to your next stay!Best Wishes,

8/10 - 좋아요

Segu 님, Austin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a few minor issues but the staff fixed them quickly. Had power surge and a complete blackout in the room once. The bath floor flooded once. Was not able to operate the air conditioning. These were immediately address as when reported. Would prefer these issues don’t occur. When you see multiple issues occurring on your stay, your mind is preoccupied with “what’s next”. Otherwise the stay was good
2023년 12월에 1박 숙박함
답변 제공: Emirkan 님, 2023년 12월 5일
Dear Segu,Greetings from DeCamondo Galata a Tribute Portfolio Hotel!Thanks for your kind review and for informing me about the issues. We opened cases for it. We are improving ourselves thanks to your review. We are looking forward to your next stay.Best Wishes,

10/10 - 훌륭해요

Andrea

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Gray property and management Only one note improve the quality of the coffe at restaurant
2023년 11월에 2박 숙박함
답변 제공: Emirkan 님, 2023년 11월 24일
Dear Andrea,Greetings from DeCamondo Galata a Tribute Portfolio Hotel!Thanks for your kind and attractive review of us! You made our day. We will share your thinks about coffee with the manager.We are looking forward to your next stay!

10/10 - 훌륭해요

Jessy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A beautiful hotel with good customer service.
2023년 11월에 2박 숙박함
답변 제공: Front Desk Team 님, 2023년 11월 20일
Dear Jessy,Greetings from DeCamondo Galata a Tribute Portfolio Hotel!Thanks for your kind review, you made our day!We are looking forward to your next stay!Kind Regards,

10/10 - 훌륭해요

Ricardo Valdes

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Me encantó la ubicación
2023년 11월에 7박 숙박함
답변 제공: Front Desk Team 님, 2023년 11월 20일
Dear Ricardo,Greetings from DeCamondo Galata a Tribute Portfolio Hotel!Thanks for your kind review, you made our day!We are looking forward to your next stay!Kind Regards,

10/10 - 훌륭해요

HASAN SITKI

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Otelin konumu,temizliği,mimarisi ve daha önemlisi çalışan arkadaşların ilgisi son derece mükemmeldi. Vale hizmetinin olmaması,park sorunu olan bölgede büyük sorun yaratabilir misafirler için.
2023년 11월에 1박 숙박함
답변 제공: Emirkan 님, 2023년 11월 17일
Değerli Hasan Bey,Kıymetli görüşleriniz için teşekkür ederiz. Sizlere keyifli konaklama sunmuş olduğumuzu duymak son derece gurur verici. Bir sonraki konaklamanız için sabırsızlanıyoruz!Görüşmek ÜzereSaygılarımla

10/10 - 훌륭해요

Mincy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 4박 숙박함
답변 제공: Front Desk Team 님, 2023년 11월 17일
Dear Mincy,Greetings from DeCamondo Galata a Tribute Portfolio Hotel!Thanks for your kind review to us. You made our day!We are looking forward to your next stay!Sincerely,

10/10 - 훌륭해요

Shoaib

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed the rooftop restaurant.
2023년 10월에 4박 숙박함
답변 제공: Front Desk Team 님, 2023년 11월 12일
Dear SandraI hope this letter finds you well. We would like to express our heartfelt gratitude for choosing to stay at our hotel and for taking the time to share your feedback with us.It is truly rewarding to hear that your experience with us met your expectations, and we are thrilled to learn that you awarded us a perfect score. Our team works diligently to create a memorable and comfortable environment for our guests, and it is gratifying to know that we succeeded in providing you with a positive experience.Your kind words and appreciation serve as motivation for all of us to continue delivering exceptional service. We value your feedback immensely, as it helps us continually improve and refine our services to better meet the needs of our valued guests.Once again, thank you for choosing DeCamondo Galata a Tribute Portfolio Hotel. We sincerely appreciate your business and look forward to the opportunity of welcoming you back in the future.Warm regards,

10/10 - 훌륭해요

Rizah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sehr gut
2023년 10월에 5박 숙박함
답변 제공: Front Desk Team 님, 2023년 11월 5일
Dear Mr. Rizah Kamberi,We would like to express our heartfelt gratitude for choosing to stay at our hotel. Your recent visit means a lot to us, and we are delighted to hear that you had a fantastic experience during your stay.The full rating you gave us is truly appreciated. We take great pride in providing our guests with exceptional service, and it's incredibly rewarding to know that we met your expectations. Your feedback motivates us to continue delivering top-notch service to all our guests.We hope to have the pleasure of hosting you again in the near future. Please do not hesitate to reach out if you have any special requests or if there is anything we can do to make your next stay even more memorable.Thank you once again for choosing our hotel. Your satisfaction is our ultimate reward, and we look forward to welcoming you back.Warm regards,

10/10 - 훌륭해요

Felipe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quarto e atendimentos magníficos.
Atendimento perfeito, quarto magnífico. Tem um restaurante com rooftop dentro do hotel. Bem localizado.
2023년 10월에 4박 숙박함
답변 제공: Front Desk Team 님, 2023년 11월 1일
Dear Felipe,Greetings from DeCamondo Galata a Tribute Portfolio Hotel!Thanks for your kind review, we are so glad. We are looking forward to your next stay!Sincerely,

10/10 - 훌륭해요

Nishat

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing property and all the people are so helpful and kind!
2023년 10월에 6박 숙박함
답변 제공: Front Desk Team 님, 2023년 10월 24일
Dear Nishat,Thanks for your kind review! You made our day great!We would like to service you for your next stay!

10/10 - 훌륭해요

Beverly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent location! Feels safe and a quick walk to everything you want to go to in Karakoy. Staff were excellent and courteous. Rooms were incredibly clean and quiet. 11/10 would stay here again!
2023년 9월에 4박 숙박함
답변 제공: Front Desk Team 님, 2023년 10월 24일
Dear Beverly,Thanks for your kind review! You made our day great!We are looking forward to your next stay!

10/10 - 훌륭해요

Ronald

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent options for a hotel in Istanbul. Staff was absolutely astonishing
2023년 10월에 2박 숙박함
답변 제공: Guest Relations Department 님, 2023년 10월 22일
Dear Ronald,We wanted to express our sincere appreciation for your recent stay and your glowing review. Your feedback, "Excellent options for a hotel in Istanbul. Staff was absolutely astonishing," made our day!We look forward to welcoming you back in the future. If you need any assistance, please feel free to reach out.Warm regards,

10/10 - 훌륭해요

Nermin

2023년 10월에 5박 숙박함
답변 제공: Front Desk Team 님, 2023년 10월 17일
Dear Nermin,Greetings from DeCamondo Galata a Tribute Portfolio Hotel!Thanks for your kind review, it is so important to us!We are looking forward to your next stay!

8/10 - 좋아요

Isabella Maria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 4박 숙박함
답변 제공: Front Desk Team 님, 2023년 10월 17일
Dear Nermin,Greetings from DeCamondo Galata a Tribute Portfolio Hotel!Thanks for your kind review, it is so important to us!We would like to learn details about your minus points, could you give us information about it?

10/10 - 훌륭해요

Hailey

2023년 9월에 4박 숙박함
답변 제공: Hotel DeCamondo Guest Services 님, 2023년 9월 26일
Dear Hailey,I hope this message finds you well. On behalf of our entire team, I would like to express our sincere gratitude for choosing to stay at DeCamondo Galata. It was truly a pleasure to have you as our guest.We are delighted to hear that you had an enjoyable experience during your stay with us and that you rated our hotel with top marks. Your feedback is invaluable to us, and it motivates us to continue providing the highest level of service and hospitality.Once again, thank you for choosing DeCamondo Galata. We look forward to hosting you again in the near future.Warm regards,

10/10 - 훌륭해요

Manisha

2023년 9월에 3박 숙박함
답변 제공: Front Desk Team 님, 2023년 9월 20일
Dear Manisha,Thanks for sharing your review with us. It is very important for us. We are so happy about it. We are looking forward to your next stay!

8/10 - 좋아요

Mehribon

2023년 9월에 6박 숙박함
답변 제공: Front Desk Team 님, 2023년 10월 4일
Dear Mehribon Hamrokulova,Greetings from DeCamondo Galata a Tribute Portfolio Hotel,Firstly, Thanks for your reviewWe would like to learn why took minus 1 point from you, and we would like to make it perfectWe are looking forward to your kind answer.

10/10 - 훌륭해요

Angelina

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was amazing! Extremely helpful for a tourist. Room was beautiful and with a beautiful excellent view. But it was the staff that made my day and will come back based on their service and helpfulness
2023년 9월에 1박 숙박함
답변 제공: Hotel DeCamondo Front Desk Team 님, 2023년 9월 10일
First of all thanks for choosing us for your accommodation,We are looking forward to welcoming you for your next stay.Best Regards

8/10 - 좋아요

Silvia

2023년 8월에 3박 숙박함
답변 제공: Front Desk Team 님, 2023년 9월 10일
First of all thanks for choosing us for your accommodation,We are looking forward to welcoming you for your next stay.Best Regards

10/10 - 훌륭해요

Leslie

2023년 4월에 4박 숙박함
답변 제공: Front Desk Team 님, 2023년 9월 20일
Dear Leslie,Thanks for sharing your review with us. It is very important for us. We are so happy about it. We are looking forward to your next stay!

10/10 - 훌륭해요

Chandar

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Safe and close to tramway
2023년 8월에 4박 숙박함
답변 제공: Hotel DeCamondo Guest Services 님, 2023년 8월 17일
Dear Chandar, We are delighted to hear that you enjoyed your time with us and we greatly appreciate your kind words in the review you left. Our team works hard to provide exceptional experiences for our guests, and it's heartwarming to know that our efforts made your stay memorable.If you ever find yourself in [Şehir İsmi] again, we would be honored to welcome you back to our hotel. Please feel free to reach out if you have any questions or need assistance in the future.Wishing you safe travels and wonderful adventures ahead!Warm Regards,

10/10 - 훌륭해요

Deniz

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great!
2023년 8월에 1박 숙박함
답변 제공: Guest Relations Agent 님, 2023년 8월 12일
We are so happy to hear you had a great experience at DeCamondo Galata. Our whole team works so hard to keep our guests happy, but we can only do it thanks to amazing guests like you. Thanks again, and we hope to welcome you again soon.Best Regards,İlayda Neşe Özcan

2/10 - 너무 별로예요

Narmina

가족 여행
Ich empfehle das Hotel aufgrund meiner Erfahrung nicht weiter. Am Abend vor der Abreise haben wir im Restaurant vom Hotel (Moise Karaköy, Kellner Ismail) gegessen. Wir haben im Anschluss die Rechnung bezahlt und uns dabei nichts Schlimmes gedacht (die Beleuchtung ist übrigens schlecht). Im Nachgang haben wir gemerkt, dass wir viel zu viel bezahlt haben. Das haben wir am nächsten Morgen der Frühstücksdame sowie an der Rezeption mitgeteilt und sie gebeten, uns zu erklären, wie die hohe Summe zu Stande kam. Uns wurde versichert, dass wir am nächsten Tag einen Anruf bekommen werden und uns die zu viel bezahlte Summe zurückerstattet wird. Es kam kein Anruf. Daraufhin habe ich eine E-Mail geschrieben und sie erneut gebeten, mein Anliegen zu prüfen. Es kam die Antwort, dass sie mein Anliegen prüfen werden. Bis heute habe ich keine Erklärung/ Entschuldigung geschweige Rückerstattung erhalten. Auf meine weiteren E-Mails kam auch keine Antwort mehr. Für den Preis erwartet man schon ein zuverlässiges Hotel. Der Service vom Hotel ist durchschnittlich. Das Hotel ist sehr hellhörig. Ich bin im Herbst wieder in Istanbul und würde auf keinen Fall wieder dieses Hotel wählen.
2023년 5월에 9박 숙박함
답변 제공: Guest Service Team 님, 2023년 7월 3일
Dear Narmina,Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations for the restaurant. We have forwarded your constructive comments to the related department head so we can take necessary actions for our team development. Please contact us directly if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future so we have another chance to make you happy. Sincerely

10/10 - 훌륭해요

Leonardo

2023년 6월에 4박 숙박함
답변 제공: Guest Service Team 님, 2023년 6월 15일
Dear Leonardo,We would like to thank you for your recent stay at DeCamondo Galata, a Tribute Portfolio Hotel. On behalf of the entire hotel team, I want to thank you for sharing about your kind review.We are delighted to hear that you had a pleasant stay with us, and we are also honored to receive your compliments on our hotel.We are glad to be of service to you and we look forward to welcoming you back to DeCamondo Galata a Tribute Portfolio when your travel plans bring you back to Istanbul.

10/10 - 훌륭해요

Erez

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Hotel DeCamondo Guest Services 님, 2023년 6월 8일
Dear Erez,Thank you for taking a moment to share your experience. I am happy to hear you found the general hotel services to your liking. Our team members are at the heart of everything we do and we are honored to see we are delivering exceptional services all the time. Our first and most priority is to make our guests happy and feel welcome. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter.

2/10 - 너무 별로예요

Hong

가족 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
The hotel downgrade my room
We got there a bit early, our room is not ready which is fine. The hotel front desk lady tell me there is another room is ready and ask us if we want to take it. I really care about the room size and I paid extra for a big room. After she told me this room is same as I paid for, the only difference is they are in different building. Base on the information she gave me I decided to take the room. But as soon as I enter the room I know this is not the room I paid for. It is much smaller. I contact hotels.com support team and they did excellent job to get my original room back to me. Thanks hotels.com team. But the hotel people are not so nice, the front desk lady lied to me about the room size (213 sqf vs 356 sqf)and cost($50+ difference) and didn’t feel sorry for this. I even got blamed for contact hotels.com support team for getting back the room I paid for.
2023년 5월에 1박 숙박함
답변 제공: Guest Service Team 님, 2023년 6월 7일
Dear Ms. Dong,Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon the experience provided to our guests.We are very sorry to hear that we did not meet your expectations for your stayWe would like to know that you made an early check-in, which is the reason that unfortunately, your room was not ready yet.We have let you know to give you the option to take the Twin room that is available or wait for the room that was assigned to their reservation.Both of the rooms are in the same category but in different buildings, since we have two buildings under the DeCamondo Galata name.You have chosen not to wait, and we have given the same category room that was ready as their wish.But after your check-in, you were not pleased and found it small, and requested to have the ‘original’ room, which we also accepted and have given you.Please contact us directly if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future so we have another chance to make you happy.Sincerely

10/10 - 훌륭해요

Yazmin

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location to walk to main landmarks in Istanbul and fantastic dining options in the area.
2023년 5월에 2박 숙박함
답변 제공: Guest Service Team 님, 2023년 5월 30일
Dear Yazmin,Thank you for taking a moment to share your experience. I am happy to hear you found the general hotel services to your liking. Our team members are at the heart of everything we do and we are honored to see we are delivering exceptional services all the time. Our first and most priority is to make our guests happy and feel welcome. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter.

10/10 - 훌륭해요

Matthieu

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful hotel idelly located to discover Istambul. The two buildings are beautiful, with lots of character, and all modern comfort and amenities. The rooftop terrace is perfect to chill, and the food is excellent at Moise restaurant.
2023년 5월에 6박 숙박함
답변 제공: Guest Service Team 님, 2023년 5월 28일
Dear Matthieu, Thank you for sharing your positive experience at the hotel and for highlighting the beautiful design, helpful staff, tasty food, and flexibility in timing. It's great to hear that you felt comfortable and satisfied during your stay. It's also wonderful to hear that the hotel staff were able to assist you with finding parking and that they arranged a surprise in your room. We would like to thank you once again for selecting our hotel and we hope to have the pleasure of welcoming you back in the nearest future.Sincerely

8/10 - 좋아요

Eduardo 님, Mexico City

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excelent location and great staff. Excelent coffee in hotel coffee shop
2023년 5월에 4박 숙박함
답변 제공: Guest Service Team 님, 2023년 5월 26일
Dear Eduardo,Thank you for taking a moment to share your experience. I am happy to hear you found the general hotel services to your liking. Our team members are at the heart of everything we do and we are honored to see we are delivering exceptional services all the time. Our first and most priority is to make our guests happy and feel welcome. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter.

10/10 - 훌륭해요

Rashed 님, Doha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff were amazing
2023년 5월에 3박 숙박함
답변 제공: Guest Service Team 님, 2023년 5월 26일
Dear Rashed We would like to thank you for staying at DeCamondo Galata, a Tribute Portfolio, and also for writing your review in your precious time.We are delighted to hear that you had a pleasant stay with us, and we are also honored to receive your compliments on our hotel.We are glad to be of service to you and we look forward to welcoming you back to DeCamondo Galata a Tribute Portfolio when your travel plans bring you back to Istanbul.

10/10 - 훌륭해요

janis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very convenient to transport (tram, ferry, metro)… sites… restaurants… micros (grocery) Posh and sleek…very kind and friendly staff who go out of their way to help others!! Travel with family… very safe but like everywhere in Türkiye, be prepared to hike hills!
2023년 5월에 4박 숙박함
답변 제공: Hotel DeCamondo Guest Services 님, 2023년 5월 22일
Dear Janis,Thank you for sharing your delightful stay with us! We are thrilled to hear that you enjoyed your time at our beautiful and exceptionally clean property. Our team members are at the heart of everything we do and we are honored to see we are delivering exceptional services all the time. Our first and most priority is to make our guests happy and feel welcome. Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future!Sincerely