외관

더블트리 바이 힐튼 호텔 이스탄불 - 시르케지 여행 후기

4 out of 5
더블트리 바이 힐튼 호텔 이스탄불 - 시르케지
Nobethane Cad. Darüssade Sok, No:5 Sultanahmet, Istanbul, Istanbul

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 458개 이용 후기 중 238개" "
평점 8 - 좋아요. 458개 이용 후기 중 133개" "
평점 6 - 괜찮아요. 458개 이용 후기 중 48개" "
평점 4 - 별로예요. 458개 이용 후기 중 21개" "
평점 2 - 너무 별로예요. 458개 이용 후기 중 18개" "

9.0/10

청결 상태

8.6/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

WOOYOUNG

2024년 1월에 1박 숙박함
답변 제공: Anastasia Tikhomirova 님, 2024년 1월 31일
Dear Wooyoung,I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable feedbacks. It is indeed a great pleasure to learn that you have enjoyed your stay and that our services have been satisfactory. Our goal is to make sure our guests feel appreciated and feel at home here. DoubleTree by Hilton Sirkeci staff takes pride in providing each guest with the highest level of care. Please be assured that your kind comments are shared with the team and management. We are looking forward to welcome you back as soon as possible.Best Regards,Front Office Team

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
I won't be here again.
So dirty hotel room expecially in toilet. Fan is too noisy.
2022년 7월에 2박 숙박함

10/10 - 훌륭해요

HYUNMO

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Kind smile
2022년 7월에 1박 숙박함

8/10 - 좋아요

Hee Soo

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 3박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 직원 및 서비스
전문성 결여
호텔 프론트 직원이 거짓말을 밥먹듯이 하는 곳, 전문성 결여
2019년 12월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Location is good, but customer service the worst
Location is very good to look around sightseeing. Close to major attraction like sultanahmet camii, Ayasophia museum and so on. However, I really disappointed their service. I arrived at hotel very earlier around 8 a.m caused by my flight schedule. I understood it was not able to early check-in. It always depended on hotel. I understood. Also, the manager who helped me for the first time, she told me they weren't sure but they guaranteed 2 p.m check-in. So, I returned hotel around 1p.m. it was rainy and really cold what i expected. I asked them I can check-in now. But they said 'your room was not ready.' I little bit disappointed because I hope they had a little understanding of it. Also, at that time, others had checked-in. Only I and ine family remained in the robby to wait check-in. When I booked hotel via hotels.com, I mentioned requested early check-in. So, I disappointed that didnt accept my request. But I understand and wait until 2p.m they guaranteed time. You know what??they knew I keep waiting in the robby but until that still my room didn't be ready. Plus, family who was waiting with me, their room was ready. And they checked-in. Unbelievable!! I complained why they couldn't meet their check-in time, but all manager never told me 'sorry'. Plus, lady manager told me very nervously 'it was just 10 minutes, we will give to you more 10 minutes for check-out'. Wow, I really got angry her customer service. I told them I will never stay again this hotel.
2019년 10월에 3박 숙박함

8/10 - 좋아요

EUNJU

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location
Great location, clean and very kind staffs. A little pricey compare with other places, but nothing special(very small, no view). You might can find a more high quality place to stay nearby this area with this price.
2019년 10월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Recommend
Perfect location to look around the areas in Istanbul.
2019년 9월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Was comfortable at all things, except for one lady staff not kind at all for support.
2019년 9월에 1박 숙박함

6/10 - 괜찮아요

Byungsoo

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
22/09/2019 이용후기
호텔 셔틀버스 이용을 위해 메일을 보냈지만 연락이 오지않아 공항 택시를 이용했습니다. 구글검색으로 찾은 메일주소로 보냈지만 본인의 메일주소가 아니라는 답을 하였습니다. 위치는 경사지지않고 관광지 주변이라 만족했습니다.
2019년 9월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
주변환경 우수하고 내부 시설 청결상태 좋아요. 그런데 프론트에 직원이 한명이라 체크인하는데 엄청 오래 기다림. 방을 바꿔야 할 거 같아서 프론트로 다시 내려 갔는데 줄 서 있는 사람들 사이에 끼어 들기도 힘들고 또 오래 기다림 ㅠㅠㅠ
2019년 6월에 1박 숙박함

10/10 - 훌륭해요

AYOUNG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
위치도 구시가지 신시가지 가기 적당한 거리입니다. 트램도 가까이 있어서 이동도 편리해요. 숙박 청결도도 좋고 조식도 보통 먹을만해요. 서비스도 좋아요. 저희가 일찍 호텔에 도착했는데 체크인도 빨리 가능햇어요. 다시가면 또 방문하고싶어요.
2019년 5월에 3박 숙박함

8/10 - 좋아요

SEOK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
추천
대체로만족합니다
2019년 5월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 4월에 3박 숙박함

8/10 - 좋아요

MISOOK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
밤에 도착해서 어두워서 조금 길을 헤맸지만 다음날 아침에 보니 아주 찾기 쉽고 주변 관광지와도 연결이 좋은 곳이었다. 룸이 조금 좁고 창밖 뷰가 조금 답답한 거 말고는 침대도 편안하고 깔끔해서 마음에 들었다. 테라스 식당도 생각보다 괜찮아서 한적하니 즐겁게 식사를 함.
2018년 7월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋았습니다.
좀 걱정했는데 4명의 가족이 지내기에 적지않았습니다. 관광지 중심지에있어서 중간중간 들리기 좋았습니다. 아침도 적절했구요ㅡ
2018년 9월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
만족
매우 만족. 위치 좋음. 친절.
답변 제공: Ozan CAKIR 님, 2018년 5월 16일
Dear Guest, Thank you for taking the time to share your comments regarding your recent stay at Doubletree by Hilton Istanbul Sirkeci. It was a pleasure to learn of your appreciation with the quality of service of our staff and overall accommodations of our hotel. It is always great to hear we are meeting the expectations our guests have come to expect and deserve. We look forward to serving you again! Best Regards

10/10 - 훌륭해요

deokhyun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
위치좋고 친절한 호텔
4박5일동안 운좋게 업그레이드 해주어서 발코니가 있는 코너룸으로 업그레이드해주어 감사했습니다. 룸은 깨끗했고, 무엇보다 시르케지 트램역과 마르마라이 메트로역 2번출구앞에 위치해서 위치가 아주 좋았습니다. 이전에 포시즌에 숙박했었는데 포시즌 보다 대중교통을 이용하기위한 위치가 훨씬 좋았습니다.
2017년 12월에 4박 숙박함

2/10 - 너무 별로예요

HEESUN

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
최악인 호텔. 여기 묶지마세요
호텔 청소상태는 완전 최악이였고 침대시트는 전체적으로 보플이 엄청난 상태로 3일동안썼다 금연객실인데도 불구하고 담배재가 창틀에 있었고 드라이기는 청소하는 사람 마음 내키는게로 드라이기 주머니에 들었다 말았다 하는 상태였고 무료로 제공되는 물도 제대로 받지 못했고 어메니티도 대충 뚜껑만 다시 닫은채로 제공받았으며 샤워실 수도꼭지는 힘을 꼭 줘야만 돌아가는 상태였다 이돈주고 여기 묶는데 너무 아깝다
2017년 10월에 3박 숙박함

10/10 - 훌륭해요

Jung Sup

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice hotel
It is great and the rooms are with balcony great. Very comfortable with nice location.

8/10 - 좋아요

Mark

가족 여행
좋아요: 직원 및 서비스
Perfect location for visiting major attractions, lots of dining options, easy access to public transportation. Very nice staff. Hotel itself is a bit outdated.
2024년 5월에 3박 숙박함

10/10 - 훌륭해요

Tiffany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: Anastasia Tikhomirova 님, 2024년 5월 27일
Dear Tiffany,We would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable feedbacks. It is indeed a great pleasure to learn that you have enjoyed your stay and that our services have been satisfactory. Our goal is to make sure our guests feel appreciated and feel at home here. DoubleTree by Hilton Sirkeci staff takes pride in providing each guest with the highest level of care. Please be assured that your kind comments are shared with the team and management. We are looking forward to welcome you back as soon as possible.Best Regards,Front Office Team

2/10 - 너무 별로예요

Mehwash

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The only thing I liked at this hotel is front desk/reception staff. They're very friendly and helpful. Cons: - Wifi is speed is bad, we ended up using hotspot from our mobile data for laptop. - Interior of the hotel is extremely depressing - Other hotels in the area are cheaper and provide better wifi, better service and don't charge extra for breakfast buffet. - You can hear people in other room. We were unable to sleep and had to call reception eventually. This was around 4 A.M.
2024년 5월에 1박 숙박함
답변 제공: Anastasia Tikhomirova 님, 2024년 5월 27일
Dear Mehwash,I would like to write you a short note to thank you for sharing your comments. Please accept our apologies for any inconveniences you may have encountered during your stay with us. And please be assured that your comments have been shared to the related department managers. We kindly ask you to contact with us for your future stay so we will do our best to make your next stay with us memorable and satisfied.Best Regards.Front Office Team

8/10 - 좋아요

Valentin

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Das Hotel an sich in einer sehr guten Lage . Das Frühstücksbuffet hervorragend. Die Zimmer gemütlich und sauber . Das Restaurant auf der Rooftopbar ist eher nicht zu empfehlen . Servicepersonal alle super nett und zuvorkommend . Alles in allem ein toller Aufenthalt in Istanbul .
2024년 3월에 4박 숙박함
답변 제공: Anastasia Tikhomirova 님, 2024년 3월 30일
Dear Valentin,We would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable feedbacks. It is indeed a great pleasure to learn that you have enjoyed your stay and that our services have been satisfactory. Our goal is to make sure our guests feel appreciated and feel at home here. DoubleTree by Hilton Sirkeci staff takes pride in providing each guest with the highest level of care. Please be assured that your kind comments are shared with the team and management. We are looking forward to welcome you back as soon as possible.Best Regards,Front Office Team

8/10 - 좋아요

Siddique Ahmed

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cercano a las atracciones turisticas, cordial la atencion y tienen detalles especiales! Lo recomendamos!!
2024년 3월에 4박 숙박함
답변 제공: Anastasia Tikhomirova 님, 2024년 3월 28일
Dear Siddique Ahmed,We would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable feedbacks. It is indeed a great pleasure to learn that you have enjoyed your stay and that our services have been satisfactory. Our goal is to make sure our guests feel appreciated and feel at home here. DoubleTree by Hilton Sirkeci staff takes pride in providing each guest with the highest level of care. Please be assured that your kind comments are shared with the team and management. We are looking forward to welcome you back as soon as possible.Best Regards,Front Office Team

2/10 - 너무 별로예요

Mirza

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
AC doesn’t work in the room, really bad smell coming from bathroom to everywhere in the room. Reception desk was not cooperative.
2024년 3월에 3박 숙박함
답변 제공: Anastasia Tikhomirova 님, 2024년 3월 16일
Dear Mirza,Thank you for staying with us at Double Tree by Hilton İstanbul Sirkeci during your recent visit. Thank you for taking the time to share your feedback. It is extremely important for us to satisfy your expectations. We have noticed that you have given us a low score about your stay with us, we would like to kindly ask you to share your accommodation experiences by e-mail to gr@dtbhsirkeci.com in order to provide you better service and meet your expectations in the future.Please accept our apologies for any inconveniences you may have encountered during your stay with us. We are waiting for your email with detailed feedback about your stay and we are looking forward to welcome you back at our property as soon as possible.Best Regards,Front Desk Team

8/10 - 좋아요

Maria 님, FT Myers

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
very hospitable staff incredible service. One of the staff helped us get to Galata Tower even lending us his Istanbul Card. Only issue was the thermostat in the room couldn't be adjusted. It was winter and the room was extremely hot. Had to open a window to cool it down, and the location isnt quiet at all.
2024년 3월에 5박 숙박함
답변 제공: Anastasia Tikhomirova 님, 2024년 3월 13일
Dear Maria,We would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable feedbacks. It is indeed a great pleasure to learn that you have enjoyed your stay and that our services have been satisfactory. Our goal is to make sure our guests feel appreciated and feel at home here. DoubleTree by Hilton Sirkeci staff takes pride in providing each guest with the highest level of care. Please be assured that your kind comments are shared with the team and management. We are looking forward to welcome you back as soon as possible.Best Regards,Front Office Team

10/10 - 훌륭해요

Lyudmila

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All good
2024년 2월에 1박 숙박함
답변 제공: Anastasia Tikhomirova 님, 2024년 3월 1일
Dear Lyudmila,We would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable feedbacks. It is indeed a great pleasure to learn that you have enjoyed your stay and that our services have been satisfactory. Our goal is to make sure our guests feel appreciated and feel at home here. DoubleTree by Hilton Sirkeci staff takes pride in providing each guest with the highest level of care. Please be assured that your kind comments are shared with the team and management. We are looking forward to welcome you back as soon as possible.Best Regards,Front Office Team

10/10 - 훌륭해요

Özlem

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ein schönes, gepflegtes, sauberes Hotel. Das Personal, vor allem Enes und Yavuz, sind sehr hilfsbereit und sehr freundlich. Die Zimmer sind sehr sauber. Das Reinigungspersonal ist den ganzen Tag vor Ort und reinigt bei Bedarf auch mehrmals. Das Frühstück ist sehr abwechslungsreich. Auch an Gäste mit Laktose- und Glutenunverträglichkeit ist gedacht worden. Für sie gibt es eine zusätzliche Theke. Die Lage ist sehr zentral. Man kann zu Fuß viele Sehenswürdigkeiten, Einkaufsmöglichkeiten und Restaurants erreichen. Trotz der zentralen Lage ist das Hotel sehr ruhig gelegen. Straßenbahn und Marmaray, Bus und Schiff sind in wenigen Schritten zu erreichen. Wir haben das Hotel zum zweiten mal gebucht, würden aber bei einer erneuten Istanbulreise dieses erneut besuchen.
2024년 2월에 7박 숙박함
답변 제공: Anastasia Tikhomirova 님, 2024년 2월 14일
Dear Ozlem,I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable feedbacks. It is indeed a great pleasure to learn that you have enjoyed your stay and that our services have been satisfactory. Our goal is to make sure our guests feel appreciated and feel at home here. DoubleTree by Hilton Sirkeci staff takes pride in providing each guest with the highest level of care. Please be assured that your kind comments are shared with the team and management. We are looking forward to welcome you back as soon as possible.Best Regards,Front Office Team

10/10 - 훌륭해요

AnwarSyed

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing for the location and friendliness
2024년 1월에 3박 숙박함
답변 제공: Anastasia Tikhomirova 님, 2024년 1월 31일
Dear Anwar Syed,I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable feedbacks. It is indeed a great pleasure to learn that you have enjoyed your stay and that our services have been satisfactory. Our goal is to make sure our guests feel appreciated and feel at home here. DoubleTree by Hilton Sirkeci staff takes pride in providing each guest with the highest level of care. Please be assured that your kind comments are shared with the team and management. We are looking forward to welcome you back as soon as possible.Best Regards,Front Office Team

8/10 - 좋아요

Sehri

2024년 1월에 1박 숙박함
답변 제공: Anastasia Tikhomirova 님, 2024년 1월 30일
Dear Sehri,I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable feedbacks. It is indeed a great pleasure to learn that you have enjoyed your stay and that our services have been satisfactory. Our goal is to make sure our guests feel appreciated and feel at home here. DoubleTree by Hilton Sirkeci staff takes pride in providing each guest with the highest level of care. Please be assured that your kind comments are shared with the team and management. We are looking forward to welcome you back as soon as possible.Best Regards,Front Office Team

10/10 - 훌륭해요

Tuncer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Güzel bir konaklama oldu. Resepsiyondan, guest relations, bellboy, garsonlar ve güvenliğine kadar tüm personel Hilton kalitesini yansıttı. Sadece arabayla geldiğimiz için oteli navigasyonla bulmakta zorlandık. Taksici bile otel önüne kadar gelemedi. Belki otel navigasyonu ile ilgili bir düzenleme yapılabilir.
2024년 1월에 2박 숙박함
답변 제공: Anastasia Tikhomirova 님, 2024년 1월 29일
Değerli Tuncer,Son ziyaretinizde yanımızda olduğunuz ve değerli geri bildirimlerinizi bize iletmeye zaman ayırdığınız için teşekkür ederim. Konaklamanızdan memnun kaldığınızı ve hizmetlerimizin tatmin edici olduğunu öğrenmek gerçekten büyük bir mutluluk. Amacımız misafirlerimizin burada takdir edildiklerini ve kendilerini evlerindeymiş gibi hissetmelerini sağlamaktır. DoubleTree by Hilton Sirkeci personeli, her misafirine en üst düzeyde özen göstermekten gurur duymaktadır. Nazik yorumlarınızın ekip ve yönetimle paylaşılacağından emin olabilirsiniz.Sizi en kısa sürede tekrar ağırlamayı sabırsızlıkla bekliyoruz.Saygılarımla,Ön Büro Ekibi

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wonderful location, close to all amenities
2024년 1월에 2박 숙박함
답변 제공: Anastasia Tikhomirova 님, 2024년 1월 29일
Dear John,I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable feedbacks. It is indeed a great pleasure to learn that you have enjoyed your stay and that our services have been satisfactory. Our goal is to make sure our guests feel appreciated and feel at home here. DoubleTree by Hilton Sirkeci staff takes pride in providing each guest with the highest level of care. Please be assured that your kind comments are shared with the team and management. We are looking forward to welcome you back as soon as possible.Best Regards,Front Office Team

10/10 - 훌륭해요

Gulam

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a great experience during my stay there
2024년 1월에 3박 숙박함
답변 제공: Anastasia Tikhomirova 님, 2024년 1월 24일
Dear Gulam,I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable feedbacks. It is indeed a great pleasure to learn that you have enjoyed your stay and that our services have been satisfactory. Our goal is to make sure our guests feel appreciated and feel at home here. DoubleTree by Hilton Sirkeci staff takes pride in providing each guest with the highest level of care. Please be assured that your kind comments are shared with the team and management. We are looking forward to welcome you back as soon as possible.Best Regards,Front Office Team

10/10 - 훌륭해요

Aamir

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stay here and walk to all the attractions. Best location ever
2024년 1월에 3박 숙박함
답변 제공: Anastasia Tikhomirova 님, 2024년 1월 24일
Dear Aamir,I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable feedbacks. It is indeed a great pleasure to learn that you have enjoyed your stay and that our services have been satisfactory. Our goal is to make sure our guests feel appreciated and feel at home here. DoubleTree by Hilton Sirkeci staff takes pride in providing each guest with the highest level of care. Please be assured that your kind comments are shared with the team and management. We are looking forward to welcome you back as soon as possible.Best Regards,Front Office Team

10/10 - 훌륭해요

D C

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
3 night solo trip
Well located hotel in close proximity to Sirkeci station, which is being partially reconstructed for a new suburban line. Close to Marmaray entrance for easy access, but ferrys, buses and trams are all only minutes away. Quiet side street with little or no traffic. Safe, if somewhat tourist oriented neighbourhood. Hotel staff friendly, professional and efficient. Room was plenty warm enough when I arrived out of the freezing rain! Price paid is more than fair reflecting low season in a prime location. For me, breakfast seems a little overpriced at 18 euros though I can't speak for the quality as I found ample offerings in the many excellent cafes nearby. Would stay again.
2024년 1월에 3박 숙박함
답변 제공: Anastasia Tikhomirova 님, 2024년 1월 24일
Dear D C,I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable feedbacks. It is indeed a great pleasure to learn that you have enjoyed your stay and that our services have been satisfactory. Our goal is to make sure our guests feel appreciated and feel at home here. DoubleTree by Hilton Sirkeci staff takes pride in providing each guest with the highest level of care. Please be assured that your kind comments are shared with the team and management. We are looking forward to welcome you back as soon as possible.Best Regards,Front Office Team

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excelente opción!
EXCELENTE servicio y ubicación
2024년 1월에 2박 숙박함
답변 제공: Anastasia Tikhomirova 님, 2024년 1월 11일
Dear Guest,I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable feedbacks. It is indeed a great pleasure to learn that you have enjoyed your stay and that our services have been satisfactory. Our goal is to make sure our guests feel appreciated and feel at home here. DoubleTree by Hilton İstanbul Moda staff takes pride in providing each guest with the highest level of care. Please be assured that your kind comments are shared with the team and management. We are looking forward to welcoming you back again.Best Regards,Front Office Team

10/10 - 훌륭해요

Mohin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ideal location
Excellent stay. Good cleanliness. Ideal location, close to sightseeing places and shops, restaurants. Very friendly staff, assisted with whatever questions I asked. Would definitely recommend this place and would go back if traveling to Istanbul again.
2023년 12월에 3박 숙박함
답변 제공: Anastasia Tikhomirova 님, 2024년 1월 4일
Dear Mohin,Greetings from DoubleTree by Hilton, Sirkeci.Thank you very much for choosing our hotel for your stay and sharing your feedbacks with us. It is very important for us that our guests enjoy their time in our hotel. You can be sure that we will continue to maintain our service quality in the name of continuity of your satisfaction.We are looking forward to welcome you back again as soon as possible and please do not hesitate to contact us if you require any further assistance.Best Regards,Front Desk Team

6/10 - 괜찮아요

Ismail

출장 여행
별로예요: 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Anastasia Tikhomirova 님, 2024년 1월 3일
Dear Ismail,Greetings from DoubleTree by Hilton Sirkeci.Thank you for taking the time to share your feedbacks.It is extremely important for us to satisfy your expectations. We have noticed that you have given us a low score about your stay with us, we would like to kindly ask you to share your accommodation experiences by e-mail to gr@dtbhsirkeci.com in order to provide you better service and meet your expectations.We wish to welcome you back again. Best Regards,DoubleTree by Hilton SirkeciFront Desk Team

10/10 - 훌륭해요

Achyut

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice Location and very friendly staff
2023년 12월에 5박 숙박함
답변 제공: Anastasia Tikhomirova 님, 2024년 1월 3일
Dear Achyut,Greetings from DoubleTree by Hilton, Sirkeci.Thank you very much for choosing our hotel for your stay and sharing your feedbacks with us. It is very important for us that our guests enjoy their time in our hotel. You can be sure that we will continue to maintain our service quality in the name of continuity of your satisfaction.We are looking forward to welcome you back again as soon as possible and please do not hesitate to contact us if you require any further assistance.Best Regards,Front Desk Team

10/10 - 훌륭해요

Aram

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2023년 12월에 1박 숙박함
답변 제공: Anastasia Tikhomirova 님, 2024년 1월 3일
Dear Aram,Greetings from DoubleTree by Hilton, Sirkeci.Thank you very much for choosing our hotel for your stay and sharing your feedbacks with us. It is very important for us that our guests enjoy their time in our hotel. You can be sure that we will continue to maintain our service quality in the name of continuity of your satisfaction.We are looking forward to welcome you back again as soon as possible and please do not hesitate to contact us if you require any further assistance.Best Regards,Front Desk Team

8/10 - 좋아요

Luetfi

연인과의 여행
좋아요: 직원 및 서비스
the location ist very good, you can walk to most of point of interests. The hotel himself quiet good. The rooms needs some renovation. I know this hotel form the beginning but the furniture ans especially the bath room needs an update regarding furniture, equipment etc.
2023년 12월에 4박 숙박함
답변 제공: Anastasia Tikhomirova 님, 2024년 1월 3일
Dear Luetfi,I would like to take a moment to sincerely thank you for sharing your feedbacks. It is extremely important for us to satisfy your expectations. Please accept our apologies for the inconveniences you have encountered. Please be assured that your comments have been shared to the related department managers. Again we would like to thank you about your kindly comments and we wish to welcome you in the future again in our hotel. Best Regards, Front Desk Team

10/10 - 훌륭해요

ANUSHKA

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is in excellent location and everything is in walkable distance.
2023년 12월에 4박 숙박함
답변 제공: Anastasia Tikhomirova 님, 2024년 1월 3일
Dear Anushka,Greetings from DoubleTree by Hilton, Sirkeci.Thank you very much for choosing our hotel for your stay and sharing your feedbacks with us. It is very important for us that our guests enjoy their time in our hotel. You can be sure that we will continue to maintain our service quality in the name of continuity of your satisfaction.We are looking forward to welcome you back again as soon as possible and please do not hesitate to contact us if you require any further assistance.Best Regards,Front Desk Team

2/10 - 너무 별로예요

CHING-CHIEN

출장 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
awful service
Last stay this hotel was great. But this time quality reduced too much. They are overcharing the meeting rooms and always gave out different rate by different staff. Staff are reluctant to help customers in every way. It's rainy and I just want to borrow a umbrella, they don't even bother to check and just said not avaialble, and said it's just drizze outside, no big deal. Whatever you asked for, they are reluctant to provide service. And they gave me an accessible room which did not specifically mention before booking, the spec is too weird. And room cleaning almost don't supply any new amenitis, Hilton group is so bad in every city. The tissue are finished, and they just add 4 sheets? 4 sheets only????!!!!!!!! holy crap..
2023년 11월에 5박 숙박함
답변 제공: Anastasia Tikhomirova 님, 2024년 1월 3일
Dear Ching-Chien,I would like to take a moment to sincerely thank you for sharing your feedbacks. It is extremely important for us to satisfy your expectations. Please accept our apologies on the behalf of our team for the inconveniences you have encountered. I assure you that this situation is not indicative of the standards we want to be known for, or strive to provide. Guest feedback is the only true way for us to measure the effectiveness of our service.Please note that I have addressed your points with the relevant authorities of the departments to ensure that experiences such as these are prevented in the future.We look forward to welcoming you back to give you the experience and excellent service you deserve.Best Regards,Front Desk Team

10/10 - 훌륭해요

Mohamed Safwan

2023년 11월에 9박 숙박함
답변 제공: Anastasia Tikhomirova 님, 2024년 1월 3일
Dear Mohamed Safwan,Greetings from DoubleTree by Hilton, Sirkeci.Thank you very much for choosing our hotel for your stay and sharing your feedbacks with us. It is very important for us that our guests enjoy their time in our hotel. You can be sure that we will continue to maintain our service quality in the name of continuity of your satisfaction.We are looking forward to welcome you back again as soon as possible and please do not hesitate to contact us if you require any further assistance.Best Regards,Front Desk Team

2/10 - 너무 별로예요

Maksim

2023년 11월에 3박 숙박함
답변 제공: Anastasia Tikhomirova 님, 2024년 1월 3일
Dear Maksim,Thank you for taking the time to share your feedbacks.It is extremely important for us to satisfy your expectations. We have noticed that you have given us a low score about your stay with us, we would like to kindly ask you to share your accommodation experiences by e-mail to gr@dtbhsirkeci.com in order to provide you better service and meet your expectations.We wish to welcome you back again Best Regards,Front Desk Team

8/10 - 좋아요

MIKHAIL

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함
답변 제공: Anastasia Tikhomirova 님, 2024년 1월 3일
Dear Mikhail,Thank you for taking the time to share your feedbacks. It is extremely important for us to satisfy your expectations. We have noticed that you have given us a low score about your stay with us, we would like to kindly ask you to share your accommodation experiences by e-mail to gr@dtbhsirkeci.com in order to provide you better service and meet your expectations.We wish to welcome you back again Best Regards,Front Desk team

8/10 - 좋아요

Jean

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location and walking distance to everything. Our room was very nice but unfortunately had carpet which to me is not clean. The hotel uses Crabtree and Evelyn’s product which was lovely and of course .. the cookies..!
2023년 10월에 5박 숙박함

6/10 - 괜찮아요

Serkan

2023년 10월에 5박 숙박함
답변 제공: Anastasia Tikhomirova 님, 2024년 1월 3일
Dear Serkan,Thank you for taking the time to share your feedbacks.It is extremely important for us to satisfy your expectations. We have noticed that you have given us a low score about your stay with us, we would like to kindly ask you to share your accommodation experiences by e-mail to gr@dtbhsirkeci.com in order to provide you better service and meet your expectations.We wish to welcome you back again Best Regards,Front Desk team