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컴포트 스위트 잭슨 - 케이프 지라도 여행 후기

2.5 out of 5
컴포트 스위트 잭슨 - 케이프 지라도
2904 Old Orchard Rd, Jackson, MO

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 621개 이용 후기 중 265개" "
평점 8 - 좋아요. 621개 이용 후기 중 232개" "
평점 6 - 괜찮아요. 621개 이용 후기 중 71개" "
평점 4 - 별로예요. 621개 이용 후기 중 29개" "
평점 2 - 너무 별로예요. 621개 이용 후기 중 24개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

MARY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice travel option!
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 3일
Dear MARY,Thank you for your perfect rating and positive feedback! We're thrilled to hear that you found our hotel to be a nice travel option. Providing a comfortable and enjoyable experience for our guests is our goal, and we're glad to know we succeeded during your stay. We appreciate your comments and hope to have the pleasure of welcoming you back for another great stay in the future! Sincerely, Hotel Manager

8/10 - 좋아요

Stephanie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, comfortable. Only complaint is that the room was booked for 3 people (king and sofa bed), but I had to argue for a third bath towel when there was only 2. Front desk said they were fully booked, and almost out of towels, but I felt we should at least have a towel for each person registered…. Anyway, he eventually gave us one. Everything else was great.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Stephanie,Thank you for your feedback, and we appreciate your understanding. We apologize for the inconvenience regarding the towels and the initial difficulty in obtaining the third one. Your feedback is valuable, and we'll use it to improve our services. We're glad to hear that overall, you found the stay clean and comfortable. If there's anything else you'd like to share, or if there's anything we can do to make your future even better, please let us know. We value your feedback and look forward to serving you again!Sincerely, Hotel Manager

2/10 - 너무 별로예요

Linda

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Arrived with confirmed reservation but hotel had no reservations for us or a room available.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 14일
Dear Linda,We sincerely apologize for the inconvenience you faced upon arrival. This is not reflective of our usual standards, and we understand the frustration this situation caused. Please rest assured that we take this matter seriously and will investigate the discrepancy to prevent such issues in the future. Your understanding is appreciated, and we hope to have the opportunity to make amends in the future.Sincerely,Hotel Manager

4/10 - 별로예요

Thomas

아이를 동반한 가족 여행, 출장 여행
별로예요: 청결 상태
Stayed here a few times, but last time our room wasn’t as clean as I liked
2023년 11월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 12일
Dear Thomas,We appreciate your continued patronage and apologize for the cleanliness concerns during your last stay. Your feedback is important, and we will address this matter with our housekeeping team to ensure improvements. We value your loyalty and hope to have the opportunity to provide a more satisfying experience on your next visit. Safe travels!Sincerely, Hotel Manager

2/10 - 너무 별로예요

Kristopher Lindsey

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bed Bugs in multiple rooms!!
A group of us all booked rooms at this hotel. ..upon moving blankets back, there were bugs in every bed. In all the rooms our group booked. When this was brought to the attention of the front desk attendant, their response was “yeah, they come and go” WHAT? Hotels.com refunded me the points I used for the stay but the hotel would not refund me the remaining balance. Completely and utterly disgusted that this was handled so poorly. 0/10 would NOT recommend.
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 9일
Dear Kristopher Lindsey,I'm truly sorry to hear about your unpleasant experience with bed bugs during your stay. This is a serious matter, and we apologize for the inconvenience and discomfort it caused. Your feedback is crucial, and we will investigate and address this issue immediately to ensure the well-being of our guests. Please note that we have a vigorous pest control program and can assure you that there are no bugs or any other pests in our rooms. We understand your frustration and are sorry for the poor handling of the situation by the front desk. We appreciate your honesty and will take steps to prevent such incidents in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Loni

2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 28일
Dear Loni,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Rachel

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 5일
Dear Rachel,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager

6/10 - 괜찮아요

Peggy D

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Door Keys That Don't Work!
When I booked our 6 night stay, I requested a room that was close to the elevator or on the first floor. I also requested an accessible room since I have difficulty in walking. We were given a room on the first floor, but way down towards the end of the hall. The young man working at check-in said that we could park down by the end of the hotel and use the door to enter there. We were not given an accessible room. There were at least 3 different times when we tried to use our key to enter the building and it didn't work. My husband walked around the building to the front door to ask for assistance. The lady at the desk gave him 2 different keys. We found out that the hotel clearly had the instructions on our room selection. The other problem was that a small concrete ramp had been built at the door we entered, and it was fairly steep for me. Other than these issues, our room was nice, comfortable, and clean. We ate breakfast once, and it was very good. I've learned a lesson from this that I need to double check at check in for the kind of room that I need. I may even call directly to the hotel to make sure that I get what I need.
2023년 10월에 6박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 3일
Dear Peggy D,We apologize for the inconveniences you encountered during your stay, including the issues with your room location, accessibility, and door keys not working. It's important that your stay meets your needs and expectations, and we're sorry that this wasn't the case. Your feedback is appreciated, and we will use it to improve our services. We're glad to hear that your room was nice, comfortable, and clean, and that you enjoyed the breakfast. We hope to provide a more seamless experience for you on your next visit.Sincerely, Hotel Manager

10/10 - 훌륭해요

Melody

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice clean rooms...we were putby a bunch of teen agers that kept slamming doors and in and out all night. That was a little irritating
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 3일
Dear Melody,Thank you for your 5-star rating and positive feedback about the nice, clean rooms. We apologize for the inconvenience caused by the noisy neighbors during your stay. Your comfort is important to us, and we appreciate your understanding. We hope your future visits are more peaceful and enjoyable.Sincerely, Hotel Manager

10/10 - 훌륭해요

rich

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 26일
Dear rich,We're pleased to hear that you had a great experience at the property. Your feedback is valuable. Thank you!Sincerely, Hotel Manager

10/10 - 훌륭해요

Kim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very friendly staff and very clean
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 22일
Dear Kim,Thank you for the fantastic review! We're delighted to hear that you had a great experience with our friendly staff and found the hotel very clean. Your feedback is much appreciated, and we look forward to welcoming you back for another enjoyable stay. Safe travels!Sincerely, Hotel Manager

8/10 - 좋아요

Ty

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 10일
Dear Ty,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

8/10 - 좋아요

Dennis

2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 19일
Dear Dennis,Thank you for rating us 4 out of 5 stars. We appreciate your positive feedback and are glad to hear that, overall, you had a satisfactory experience. We value your feedback and hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Kelly

My room key timed out and the staff were quick to help fix it and let me in the pool. Very friendly and helpful. Good variety at breakfast too.
2023년 9월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 27일
Dear Kelly,We're delighted to hear that our staff was quick to assist you and that you enjoyed the breakfast options. Your comfort and satisfaction are important to us, and we look forward to welcoming you back for another great stay. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Amanda

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Was woke up at 1015 by housekeeping just coming in our room then 15 min later a guy pounds on door to clean. Keep in mind this is only 1030 at this point. Checkout is 11 and I asked for a late checkout time so I do not know why they feel it’s acceptable to just use their key and come n our room before checkout time. I went and checked out at 1040 and lady at front desk said she Checked us out and it was her fault but if you want to not be walked in on 45 min before checkout then this is your place if you prefer respect this isn’t your place to stay.
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 18일
Dear Amanda,We sincerely apologize for the disruptive experience you had during your stay. This is not the level of service we strive to provide, and we deeply regret the inconvenience caused by housekeeping entering your room unexpectedly. Your feedback is important, and we will address this issue promptly to ensure it doesn't happen again in the future. We appreciate your understanding and hope you'll consider giving us another chance to provide a much-improved stay. Your feedback is invaluable, and we will work diligently to address these concerns.Sincerely, Hotel Manager

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 17일
Dear David,Thanks for staying with us and giving us an overwhelming rating. We appreciate the fact that most of our overnight guests are happy with their decision to stay with us. We're committed to providing excellence when you stay with us again. Nothing means more to us than hearing from our guests, and we're so thankful for your 10-star rating. Please visit us again soon.Sincerely,Hotel Manager

8/10 - 좋아요

Debra

가족 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
2023년 9월에 6박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 16일
Dear Debra, Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager

8/10 - 좋아요

William

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice accommodations. I wish the bathroom had a ceiling fan. After showering everything was damp and fogged over for a while.
2023년 9월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 11일
Dear William,Thank you for your feedback regarding your stay. We're glad to hear that you found the accommodations nice. Your comment about the bathroom lacking a ceiling fan is noted, and we appreciate your suggestion. We'll take it into consideration for future improvements. If you have any further comments or concerns, please don't hesitate to let us know. We hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Jeffrey

2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 29일
Dear Jeffrey,Thanks for the stay and the great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings, which motivate us to serve better. I look forward to welcoming you again.Sincerely, Hotel Manager

6/10 - 괜찮아요

William

좋아요: 청결 상태
2023년 9월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 7일
Dear William,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 5일
Dear Guest,Thanks for staying with us and giving us a 10-star rating. We appreciate your awesome feedback. I hope you will visit us again soon for another memorable stay.Sincerely,Hotel Manager

8/10 - 좋아요

James 님, Saint LOUIS

좋아요: 청결 상태, 직원 및 서비스
Property OK. Mattress in 206 needs replacing
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 5일
Dear James,Thank you for taking the time to provide your feedback. We're glad to hear that you found our property satisfactory overall. We apologize for any discomfort you experienced with the mattress in room 206. Your input is valuable, and we will address this issue to ensure a more comfortable stay for our future guests. If you decide to stay with us again, we'll strive to make your next visit even more enjoyable.Sincerely, Hotel Manager

10/10 - 훌륭해요

Brandy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 14일
Dear Brandy,It's a pleasure to receive a 5-Star rating from you. It is our goal to ensure 100% guest satisfaction, so I am very happy to hear that you were so satisfied. We believe we provide our guests with a great combination of comfort, convenience, amenities, and value, and clearly, you agree with us. We hope you will stay with us again if your travels bring you to this area. It is truly a pleasure to serve guests like you in this business.Sincerely, Hotel Manager

6/10 - 괜찮아요

Anne

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
We had ants in the rooms
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 12일
Dear Anne,We take all reports of cleanliness and pests very seriously, and we apologize for any inconvenience you may have experienced during your stay. Our team works diligently to ensure that all of our rooms are thoroughly cleaned and inspected on a regular basis to prevent any pest infestations.Sincerely, Hotel Manager

4/10 - 별로예요

Nicolas

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
What a dump
The room was dusty. Microwave didn’t work and closed captioning on TV didn’t work. I am hearing impaired and know very well how to operate most televisions. Desk clerk didn’t understand my questions about it either. I travel this area monthly and wouldn’t stay there for free again
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 12일
Dear Nicolas,We apologize for the inconveniences you experienced during your stay. It's disappointing to hear that the room's cleanliness and amenities didn't meet your expectations. We're also sorry for any misunderstanding you had with the desk clerk. Your feedback is important to us, and we'll use it to improve our services. If you decide to give us another chance in the future, we'll strive to provide you with a more positive experience.Sincerely, Hotel Manager

6/10 - 괜찮아요

Lynne

출장 여행
2023년 7월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 12일
Dear Lynne,Thanks for your visit to our hotel. Please tell us more about your stay if we missed any marks in hospitality, looking at the rating of only 6 stars. Your feedback will be useful to us as we improve our services. We look forward to seeing you again soon!Sincerely,Hotel Manager

10/10 - 훌륭해요

Christin 님, White pigeon

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was very clean and the staff were very nice. We were staying here for the night before going home and the room was very big, had a microwave and mini fridge and it was very nice and clean. It has a indoor pool although we didnt use it. Nice hotel to stay in.
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 12일
Dear Christin,Thank you for your positive feedback! We're delighted to hear that you had a pleasant stay at our hotel. It's great to know that our clean rooms, helpful staff, and amenities met your expectations. We appreciate your review and hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Liza

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
There was a bunch of kids with their coaches and the coaches sat downstairs while the kids were running around the halls slamming doors half the night called front desk he said he would take care of it went down stairs and talked to him and went down for a third time and he finally moved them The front desk lady checked us in we went to the room and was getting ready for a wedding and she just walked in our room she said she was making sure it was clean didn’t knock we went to the pool and all the kids were screaming and running around in there as well Not enjoyable at all lost a lot of sleep
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Margaret

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Love it!
The room was very clean and beautiful.. It was quiet staff were nice..
2023년 6월에 1박 숙박함

8/10 - 좋아요

Gloria

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
The location is ideal for interstate travel. Complimentary breakfast was nice with the exception of having two types of sausages, which I thought was unnecessary. The patties were delicious but the links were unnecessary. I would have loved to had a choice of bacon instead. The room was outdated, which did not add to the overall vacation experience. Otherwise, no other complaints or suggestions.
2023년 5월에 1박 숙박함

8/10 - 좋아요

Teresa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Place was clean & neat. We had a few small ants mainly in bathroom. We notified motel staff at checkout.
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Mark

2023년 5월에 2박 숙박함

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 5월에 2박 숙박함

8/10 - 좋아요

Alexis

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice size rooms
2023년 5월에 1박 숙박함

2/10 - 너무 별로예요

LaVena

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
The hotel was great. The guest were horrible, inconsiderate and unruly. We asked the front seat to set some limits, without success. We also asked and complained to the guest, kindly each time. The loud wrestling, running through the hall lasted until early morning. We had meeting to prepare for and discourse to be given. Hotel did not offer any compensation. We hope that you will give us credit for at least one night of our two night stay. We thought the hotel should not have roomed us next to a youth bowling league and basketball computation.
2023년 4월에 2박 숙박함

2/10 - 너무 별로예요

Matthew

별로예요: 직원 및 서비스, 편의 시설/서비스
2023년 4월에 2박 숙박함

10/10 - 훌륭해요

Rebecca

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 1박 숙박함

6/10 - 괜찮아요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함

8/10 - 좋아요

Jerry

좋아요: 직원 및 서비스
Adequate
2023년 3월에 1박 숙박함

10/10 - 훌륭해요

Michelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 3월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Underwhelming Stay
I felt for the amount of money we paid this place was very run down. Our room smelled like smoke and fixtures/furniture were very dated.
2023년 3월에 1박 숙박함

8/10 - 좋아요

Craig

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함

10/10 - 훌륭해요

Charles

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2023년 3월에 1박 숙박함

4/10 - 별로예요

Brittany

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Go somewhere else!
I’m glad we used a gift card for this and not our money. This place is not worth $150 a night! The front desk guy when we checked in was very little help on where anything was, the bath was dirty, and the indoor pool was freezing! The elevator clearly needs repairs, it made a loud clanking noise anytime you went up. Will not be going back.
2023년 3월에 1박 숙박함

10/10 - 훌륭해요

IGOR

2023년 2월에 1박 숙박함

4/10 - 별로예요

Kristin

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
The property was really nice the staff was friendly the only thing disappointing was the pool was already closed at 7:00 when it's specifically stated it was going to be open till 10:00 but the gentleman at the desk told me and another family that it was closed for cleaning on the cameras there was nobody in there cleaning and it looked clean I was more upset for my kids because they were excited about getting to swim and then they got disappointed.
2023년 2월에 1박 숙박함

10/10 - 훌륭해요

Michael 님, St Peters

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Have stayed here before. Very nice place. Help is always friendly. Will stay here again.
2023년 2월에 1박 숙박함

10/10 - 훌륭해요

Jackie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 1박 숙박함

8/10 - 좋아요

Lois

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 1박 숙박함

2/10 - 너무 별로예요

Timothy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Poor
Will not stay again
2023년 1월에 1박 숙박함