Thank you for taking the time to share your feedback. We do appreciate that you liked the room and its updates, but we are even more appreciative of the opportunity to learn where we can make improvements. We apologize for the issue you had regarding the cleanliness and condition of the room at that time. Certainly, this is not the type of experience we would like our guests to have. Your feedback is greatly appreciated and will be forwarded to the hotel management to ensure that situations like this won't happen again. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.

We appreciate the feedback you have provided to help us improve the property. We are uncertain how the bed sheets could have been damp but will be using that as an emphasis on our upcoming housekeeping meeting as well as the issue of the room being freezing. We apologize that you did not enjoy the coffee. It looks like this must have been an oversight on our part as the coffee color is typically pretty dark. Unfortunately, minimal breakfast and housekeeping service every third day are not likely to change as we are still attempting to adapt to the post-covid employment issues. We do apologize that all of this affected your stay and hope that upon your next visit to our area we will have the opportunity to provide you with a much more pleasant stay.

Thank you for taking the time to share your feedback. We apologize to know that we fell short of your expectations at that time. It would be great if you can give us specifics about your concern during your visit. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to make a more favorable impression in the future.

Thank you for posting a review. We are glad that you appreciate the customer service. On the other hand, we are saddened to hear that your stay was less than satisfying due to the condition and cleanliness of the hotel, especially the room at that time. Providing our guests with a comfortable and relaxing experience is of extreme importance to us and we are sorry if we may have missed the mark. Know that your voice has been heard and this will be forwarded to the hotel management for further improvements. We hope for another opportunity to redeem ourselves and deliver a seamless experience in the future.

Thank you for writing a review. We are saddened to know that your experience was anything less than satisfying due to the concern you had with the floors at that time. As we pride ourselves on delivering a memorable hotel experience, we are sorry that we failed to meet your expectations. We hope that you will reconsider and give us another chance to provide you with an experience that is truly excellent in all aspects.

Thank you for writing a review. We are glad to know that you find the service of our staff lovely, but we are even more appreciative of the opportunity to learn where we can make improvements. We apologize for the issue you had regarding the condition of the hotel and your concern with the pool at that time. Certainly, this is not the type of experience we would like our guests to have. Your feedback is greatly appreciated and will be forwarded to the hotel management to ensure that situations like this won't happen again. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.

Thank you for your feedback. We hope that upon your next stay we will be able to earn a 10 out of 10 score. If there is anything we can do to make your stay more pleasant please feel free to reach out to our staff at any time.

Thank you for your feedback. We are glad you enjoyed your stay. Upon your next stay, please feel free to reach out to any of our staff so that we may earn a 5 out of 5 for that visit.

We apologize for your poor experience at our property. We appreciate the feedback as we are always looking for ways to update and upgrade our property. Unfortunately, once you check out from the property the authorization is released from our end that same day and is solely in the hands of your bank/financial institution.

We are very sorry to hear of this poor experience. I will be investigating these issues at the property especially considering we are a 100% non-smoking property with fees of $300 for smoking inside the property. We do have some pet friendly rooms but there is no reason pet hairs should be in your room after cleaning. Thank you for bringing this to our attention.

We are saddened to hear that you did not enjoy your stay with us. While our pool is indoor, it is not heated so I apologize if the water was too cold to enjoy. I will be onsite tomorrow morning and will definitely doing an inspection on the pool area and will correspondingly have conversations with our staff. We appreciate your feedback will continue to improve ourselves to better serve all our guests.

We are very saddened to hear you did not enjoy your experience at our property. We did have to close our fitness area due to some work necessary regarding the elevator mechanical room which runs alongside the fitness center. We should have the fitness center back in operation soon but apologize it was unavailable during your stay. The pool area is currently open but we apologize if it was closed for maintenance during the hours you were hoping to use it.

Hello Jenna, We are very saddened to hear of your poor experience at our property. We will definitely be investigating the shower curtain rod issue. We very highly recommend letting us know of these situations immediately so that we may attempt to make it right and move you to a different room. We can only attempt to amend issues that are brought to our attention and want all of our guests to have a great experience.