바(숙박 시설 내)

트웬티웬센추리 뮤지엄 호텔 캔자스시티 여행 후기

4 out of 5

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 1006개 이용 후기 중 675개" "
평점 8 - 좋아요. 1006개 이용 후기 중 179개" "
평점 6 - 괜찮아요. 1006개 이용 후기 중 81개" "
평점 4 - 별로예요. 1006개 이용 후기 중 41개" "
평점 2 - 너무 별로예요. 1006개 이용 후기 중 30개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

4/10 - 별로예요

Michelle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The museum was really cool and the staff was super kind and bubbly. The rooms left a bit to be desired - I love sleeping in a chilly room but our thermostat seemed broken and wouldn't go below 65°. It said the room was about 70° the whole time and even the museum area felt stagnant and warm. I wouldn't come back due to the temperature but the penguins were really fun to move around.
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Shira

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Free breakfast thanks to Expedia! The art is unbelievable, staff are so kind, and hotel is very clean and neat
2024년 5월에 1박 숙박함

8/10 - 좋아요

julio

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Un edificio histórico, pero faltaban opciones para cenar tarde en la zona
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

George

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Leona ~21cKC 님, 2024년 5월 23일
Hello George, Our thanks for the time you've taken to share your review with us, we're hopeful that we'll be lucky enough to welcome you back in the future. All the best.

10/10 - 훌륭해요

Alexander 님, Miami

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Leona ~21cKC 님, 2024년 5월 17일
Hello Alexander, Our thanks for the time taken to leave your review, we're happy to hear you enjoyed you time with us. We hope that we'll have the good fortune to welcome you back in the future. Best Wishes.

10/10 - 훌륭해요

Lacey

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel had a very cool museum throughout the first two floors. It was extremely clean and the staff were all very courteous! I walked around by myself in the area for a few miles and it was safe. The theatre and convention center are an easy walk for broadway shows. And the highlight is the Savoy with some of the best food I’ve had in forever. It’s an upscale steakhouse with vegan options. Desserts that were crafted amazingly. Just really really good food! They were very women’s and lgbtq friendly. It’s kind of an “alternative” hotel.
2024년 5월에 1박 숙박함
답변 제공: Leona ~21cKC 님, 2024년 5월 16일
Hello Lacey, Goodness, where do we even begin to express how grateful we are and how very cool we find this review. First, thank you so much for taking the time to share your experience, we're thrilled to hear that you found the place clean and that our team provided such a courteous and memorable stay for you. The proximity to the music hall is quite convenient for a night out, isn't it? And of course, our thanks for the high praise you've given for The Savoy, we'll be certain to share this with our restaurant team. On the whole, we're glad it was such a good time for you, and we do hope that we'll be gifted the opportunity to welcome you back for a future stay. Wishing all the best.

10/10 - 훌륭해요

Amber

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Helpful staff, quiet room/halls, walking distance to the street car and lots to do
2024년 5월에 1박 숙박함
답변 제공: Leona ~21cKC 님, 2024년 5월 13일
Greetings Amber, Having that street car nearby really is handy, isn't it? It opens up so much more of the city to explore without having to heel-toe express the whole journey. We're thrilled to hear that you enjoyed a quiet and comfortable stay and that you found our staff to be so helpful during your experience. We offer our thanks for taking the time to share the details of your time with us, we greatly appreciate the feedback. Wishing you all the best.

8/10 - 좋아요

Angie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Too liberal
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Martin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Leona ~21cKC 님, 2024년 5월 13일
Hello Martin, Thank you so much for taking the time to review your stay with us, we're happy to hear you enjoyed your time spent. We hope that we'll be fortunate enough to welcome you back in the future. Wishing the best, LeonaAsst. Front Desk Manager

10/10 - 훌륭해요

Sigrid

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
inspiring ambiente, gallery integrated in hotel, quiete, very comfortable, nespresso coffee maker!
2024년 5월에 1박 숙박함
답변 제공: Leona ~21cKC 님, 2024년 5월 10일
Hello Sigrid, Beautifully worded, highly appreciated, and wholly too kind: we cannot express how much we enjoyed your review. We're thrilled that your stay with us was such an inspiring and comfortable range of experiences. We hope that we'll have the good fortune to welcome you back for a future stay. Wishing all the best.

10/10 - 훌륭해요

Misty 님, Lawrence

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Exquisite art. Beautiful and very clean hotel and rooms. Quiet. Amazing beds.
2024년 5월에 2박 숙박함
답변 제공: Leona ~21cKC 님, 2024년 5월 8일
Hello Misty, An equally exquisite review; it's our delight to hear that you found the rooms, the art, and the hotel itself to your enjoyment. And of course delighted that the bed was so amazingly comfortable for you - we hope that we'll be afforded the opportunity to welcome you back for a future stay. Wishing all the best.

10/10 - 훌륭해요

Andrea

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved staying here! The staff were soooo nice and the artwork was amazing. Parking garage right across the street.
2024년 5월에 2박 숙박함
답변 제공: Leona ~21cKC 님, 2024년 5월 7일
Hello Andrea, We love reading this review! We're so happy to hear that our staff provided such a nice experience and that you so thoroughly enjoyed the artwork during your stay. We can't help but hope we'll have the good fortune to welcome you back in the future. Best Wishes.

10/10 - 훌륭해요

Jennifer 님, Merritt island

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Leona ~21cKC 님, 2024년 5월 8일
Hello Jennifer, Thank you a ton for taking the time to review your stay, we greatly appreciate the feedback. We're happy to hear you enjoyed your time with us, and we hope that we'll be fortunate enough to welcome you back in the future. Best wishes.

2/10 - 너무 별로예요

David

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Im glad I only spent a night there, we checked under the bed sheets and there were hairs and it was dirty I didn’t even feel comfortable sleeping there when we first got to the room the bathroom had a faint sewage smell, when I went to use the restroom the next morning I almost threw up because the smell of sewage was so strong. I paid for the valet only for it to take 45 mins to get my car because no one could find the valet. I don’t recommend and I’m never coming here again
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very helpful and pleasant staff. Loved the exhibit The Future is Female.
2024년 5월에 1박 숙박함
답변 제공: Leona ~21cKC 님, 2024년 5월 7일
Greetings Elizabeth, We're so happy to hear you found our staff to be so helpful and pleasant during your stay, and that the Future is Female was so well enjoyed! Thanks a ton for taking the time to share your review, and we hope we'll be given the chance to welcome you back for a future stay. Best Wishes.

10/10 - 훌륭해요

Garrett

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Leona ~21cKC 님, 2024년 5월 7일
Hello Garrett, Thank you so much for leaving your review, we're happy to hear you had such a good stay. We hope we'll have the chance to welcome you back for another stay in the future. Wishing all the best.

10/10 - 훌륭해요

Zach

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Leona ~21cKC 님, 2024년 5월 7일
Greetings Zach, Our thanks for taking the time to review, we're happy to hear your experience was such a positive one. We hope we'll have the opportunity to welcome you back in the future. Best Wishes.

10/10 - 훌륭해요

Kendra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love this hotel!! Best part is definitely the rooms and the museum!
2024년 4월에 2박 숙박함
답변 제공: Leona ~21cKC 님, 2024년 5월 7일
Hello Kendra, Love this review! Thrilled that the rooms and the museum were so thoroughly to your liking, and we hope we'll have the good fortune to welcome you back for another stay in the future. Best Wishes.

10/10 - 훌륭해요

Elizabeth

2024년 5월에 1박 숙박함
답변 제공: Leona ~21cKC 님, 2024년 5월 23일
Hello Elizabeth, Thank you so much for taking the time to review your stay, we're happy to see that you enjoyed your time with us. We hope that we'll have the chance to welcome you back in the future. Best Wishes.

10/10 - 훌륭해요

LaQuita

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Leona ~21cKC 님, 2024년 5월 7일
Greetings LaQuita, Thank you so much for this review, and we're happy to hear that you had a good time! We hope that we'll have the good fortune to welcome you back in the future. Wishing all the best.

10/10 - 훌륭해요

Pruthvisinh

2024년 4월에 3박 숙박함
답변 제공: Leona ~21cKC 님, 2024년 5월 21일
Greetings Pruthvisinh,Thank you for taking the time to leave your review, we're happy to hear your stay with us was a good one. We hope we'll have the chance to welcome you back in the future. Wishing all the best.

10/10 - 훌륭해요

Candy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Leona ~21cKC 님, 2024년 5월 21일
Greetings Candy, We appreciate the time taken to review your stay, and we're thrilled to hear your experience with us was a good one. It's our hope that we'll have the chance to welcome you back for a future stay. Best Wishes.

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Leona ~21cKC 님, 2024년 5월 21일
Hello Robert, Thanks a ton for taking the time to review your experience staying with us, we're happy to hear you enjoyed it! We hope to see you stop in again in the future. Wishing all the best.

10/10 - 훌륭해요

LaQuita

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Leona ~21cKC 님, 2024년 5월 21일
Hello LaQuita, Thank you for taking the time to review your stay with us, we're thrilled to hear that you had a good stay. We hope we'll be gifted the chance to welcome you back in the future. Best Wishes.

8/10 - 좋아요

Jessica

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Great location!
2024년 3월에 2박 숙박함
답변 제공: Leona ~ 21cKC 님, 2024년 4월 27일
Greetings Jessica, Thanks so much for taking the time to review your stay with us, we're happy to hear that the location worked out so well for you! We hope we'll be fortunate enough to welcome you back in the future. Wishing all the best.

4/10 - 별로예요

Jamie

별로예요: 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Leona ~21cKC 님, 2024년 4월 23일
Hello Jamie, Thanks for taking the time to review your stay, we hope we'll have the chance to welcome you back in the future. Best Wishes

8/10 - 좋아요

antoinette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Leona ~21cKC 님, 2024년 4월 18일
Greetings Antionette, Thank you so much for taking the time to review your stay, we're happy to see your experience was a good one. We hope we'll be fortunate enough to welcome you back in the future. Best Wishes, Leona

4/10 - 별로예요

William

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Parking isn’t great. The valet was not helpful regarding check-in or if they could park our car for one night stay.
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Shreeram

별로예요: 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Leona ~21cKC 님, 2024년 5월 7일
Hello Shreeram, Thank you so much for taking time to review, we're happy to see that you had a mostly pleasant stay. We hope we'll have the chance to welcome you back in the future. Best Wishes.

10/10 - 훌륭해요

kathryn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The rooms could use a little update, but I love this hotel and it’s my go-to in downtown KC
2024년 3월에 4박 숙박함
답변 제공: Leona ~21cKC 님, 2024년 4월 20일
Greetings Kathryn, Our thanks for taking the time to review your experience with us, we cannot tell you how flattered we are to make your go-to list in the downtown KC area! We'll be sure to share your comments regarding the rooms with our management team for consideration going forward. We appreciate you bringing this opportunity for improvement to our attention, and we hope we'll be fortunate enough to welcome you back in the future. Wishing the Best

10/10 - 훌륭해요

Julia 님, East Walpole

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Leona ~21cKC 님, 2024년 5월 7일
Greetings Julia, Thank you for your review, we appreciate the time taken to leave it and we're thrilled that you enjoyed your stay. We hope we'll have the chance to welcome you back in the future!Wishing the best

6/10 - 괜찮아요

Suzanne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unfortunately, the Museum was closed and I ONLY booked this place to stay because of the museum. The staff was EXTREMELY HELPFUL in helping me receive a Refund and I was given a Voucher for Breakfast. Excellent Customer Service!!!
2024년 4월에 1박 숙박함
답변 제공: Leona ~21cKC 님, 2024년 4월 20일
Greetings Suzanne, First, thank you so much for taking the time to share the review of your stay with us, we greatly appreciate the feedback. We're so sorry to hear that the timing worked out in that way and that the museum was unavailable - our galleries' are popular spaces to be rented out, and we understand its disappointing to arrive and find them unable to be explored. We're happy to hear that we were able to help facilitate that solution for you and provide such excellent customer service in the face of that disappointment. We do hope that we'll be fortunate enough to welcome you back in the future to enjoy those galleries.Best Wishes

10/10 - 훌륭해요

Jim

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel is very nice. We experienced the restaurant and it was fantastic
2024년 4월에 1박 숙박함
답변 제공: Leona ~21cKC 님, 2024년 4월 9일
Greetings Jim, The Savoy does have just an amazing dining experience between the ambiance and the food, don't they? We're so glad that you found the hotel nice and your dining experience to be so fantastic. And our thanks for taking the time to share that experience with us! We hope we'll have the chance to welcome you back in the future!Wishing All the Best.

10/10 - 훌륭해요

Katrina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was a great stay and easy access to downtown and restaurants.
2024년 4월에 1박 숙박함
답변 제공: Leona ~21cKC 님, 2024년 4월 9일
Hello Katrina, So glad you had such a great stay and that our location worked out so well for you! We hope we'll have the chance to see you come back through in the future. Best Wishes.

10/10 - 훌륭해요

Robert

좋아요: 숙박 시설 상태 및 시설
Always will be a consideration!!!
2024년 4월에 1박 숙박함
답변 제공: Leona ~21cKC 님, 2024년 4월 9일
Greetings Robert, We're so happy to hear it, and we're thrilled that you had such a good experience with us! Thanks a ton for taking the time to share your review, and we hope we'll have the chance to welcome you back in the future. Wishing all the best.

10/10 - 훌륭해요

Misty 님, Lawrence

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love this gorgeous little destination! The staff is always welcoming. Gorgeous property with amazing beds. Very clean. Love the penguins!
2024년 4월에 1박 숙박함
답변 제공: Leona ~21cKC 님, 2024년 4월 5일
Greetings Misty, We love this fabulous review, thank you so much for taking the time to share your experience. Of course we're thrilled to hear that you found the property gorgeous and the beds so amazing, but more than that we're so happy to hear that you find our staff always so consistently welcoming! We hope we'll be fortunate enough to welcome you back in the future. Best Wishes.

10/10 - 훌륭해요

Mallory

2024년 3월에 2박 숙박함
답변 제공: Leona ~21cKC 님, 2024년 4월 23일
Hello Mallory,Thank you so much for taking the time to review your stay with us, we're happy to hear that you had such a good time. We hope we'll have the chance to welcome you back in the future. Best Wishes

10/10 - 훌륭해요

Misty 님, Lawrence

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Gorgeous hotel! Love the penguins. The staff were very friendly and helpful. The beds are amazing! Extremely clean. The showers are hot. Superb place for a weekend in KC.
2024년 3월에 2박 숙박함
답변 제공: Leona ~21cKC 님, 2024년 4월 4일
Hello Misty, We're so very glad to hear that you found our hotel so gorgeous and that you loved our penguins so much! Really, your review is so kind and we are beyond flattered to hear that our cleanliness and the friendliness of our team made such an impact. We hope we'll be fortunate enough to welcome you back in the future, and thank you so much for taking the time to share your review with us. Wishing all the best.

10/10 - 훌륭해요

Jaime

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome
2024년 3월에 1박 숙박함
답변 제공: Leona ~21cKC 님, 2024년 3월 30일
Hello Jaime, Thanks so much for leaving us a review! We're happy to hear you had such an awesome time, and we hope we'll have the chance to welcome you back for another one in the future. All the best.

10/10 - 훌륭해요

Chantel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Leona ~ 21c KC 님, 2024년 3월 20일
Greetings Chantel, Thank you so much for your review, we're happy to hear that you had such a good stay with us. We hope we'll have the chance to see you through in the future. All the best.

6/10 - 괜찮아요

Nicholas

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
It's average but drab. The modern renovations to the old building don't work. Staff was nice enough and helpful.
2024년 3월에 4박 숙박함

2/10 - 너무 별로예요

Avrey

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
One of the worst hotel experiences I’ve ever had. They have so many “rules” that they don’t bother telling you about. Usually you request an early check in/late check out before you get there, but here you have to call the morning of to ask for it, and only then will they “see if it is possible.” Basically, it is a race to see who can request the fastest. The only way to get any drinking water is if you go all the way to the second floor where they have a neon art piece that flashes (whether intentional or not), which is very unsafe for people like myself who are extremely sensitive to flashing lights or people who are epileptic. And the only way to get ice is if you go all the way down to the front desk. Housekeeping is a joke. Apparently YOU have to take the sheets off the bed yourself and put them outside the door, THEN they’ll change them out for you. And they don’t even bother cleaning up the room, they just change the towels and empty one of the trash cans. They can’t be bothered to empty the other or even make the bed. Oh, but if housekeeping is gone they will allow you to change your own sheets. The bathroom wasn’t clean when we arrived either. There was hair in the shower. I have very fine, blonde hair, and on the wall and somehow ceiling there were strands of black, coiled/textured hair. And it was most certainly not mine. Even if you pay for the room in full, if you decide to leave early (or have to in our case) they will try and charge you yet another fee.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Patrick L

2023년 12월에 2박 숙박함
답변 제공: Leona ~21cKC 님, 2024년 4월 4일
Hello Patrick, Thank you so much for leaving your review, we're happy to hear you had such a good time. We hope we'll have the chance to see you again in the future. All the best.

6/10 - 괜찮아요

Brett

2024년 3월에 1박 숙박함
답변 제공: Leona ~21cKC 님, 2024년 4월 4일
Greetings Brett, Thank you so much for taking the time to review, we're happy to hear you had a pleasant stay. We hope to see you again in the future. All the best.

10/10 - 훌륭해요

Nicholas

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Leona ~21cKC 님, 2024년 3월 29일
Hello Nicholas, Our thanks for the time you took to review, we love hearing that you had such a good time with us! We hope we'll be gifted the opportunity to welcome you back in the future. Wishing you the best.

8/10 - 좋아요

Charles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2024년 3월에 2박 숙박함
답변 제공: Leona ~ 21c KC 님, 2024년 3월 4일
Greetings Charles, Our thanks for the time you took to leave your review. We hope we'll have the chance to welcome you back in the future. All the best

10/10 - 훌륭해요

Jillian

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Such a cool spot!
2024년 1월에 1박 숙박함
답변 제공: Aaron Peaslee - Interm GM 21c KC 님, 2024년 2월 29일
Thank you for the shout out! Hope to have you back soon.

10/10 - 훌륭해요

Misty 님, Lawrence

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Gorgeous hotel. Best bed I’ve experienced in any place I’ve stayed. Helpful staff. Very clean. Downside is no valet parking. The elevators both went out while I was there and had to climb 6 flights of old stairs a few. They did get them fixed before my departure, but it wasn’t handicapped friendly during that time period. I would stay there again.
2024년 2월에 3박 숙박함
답변 제공: Aaron Peaslee - Interm GM 21c KC 님, 2024년 2월 29일
Hi Misty,So sorry about the elevators going down. And thank you so much for the kind words about our staff. I am excited to announce that our valet service will be starting March 11th!

2/10 - 너무 별로예요

Marion 님, Riley

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
I normally love the 21C. I still love the Savoy. The food was amazing and everyone from the manager , the bartenders, and the servers were amazing. What was unsafe and ruined the entire trip was when the elevators (all 3) stopped working and the staff on the evening of 02/24 were snippy, rude and unhelpful. You do not just instruct people to take the stairs and then not tell them where the stairs are, or offer water, and assistance to your guests. We were left to fend for ourselve and heard bickering about who "Had" to show people to the 2nd floor. Also, there was no mention that the stairs to the 7th floor were across the building in another part of the 6th floor. I loved this hotel. I undestand things can go wrong, but where was the manager, where was the staff to assist guests with their bags, and to offer at least an apology.
2024년 2월에 2박 숙박함
답변 제공: Aaron Peaslee - Interm GM 21c KC 님, 2024년 2월 26일
Dear Marion,Please accept my apologies that I missed you yesterday. I understand how difficult it was to navigate the hotel without the elevators. I would hope the impression you got from the staff would be far from what you described. If you would like to discuss further please let me know.

10/10 - 훌륭해요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 2월에 1박 숙박함
답변 제공: Leona ~ 21c KC 님, 2024년 2월 25일
Hello Jonathan, Thanks a ton for taking the time to review, we love to hear that you had a good experience with us. We hope to have the chance to welcome you back in the future. Best wishes.