바(숙박 시설 내)
예약 가능 여부 확인

크라운 플라자 호텔 캔자스 시티 다운타운, IHG 호텔 여행 후기

3.5 out of 5
크라운 플라자 호텔 캔자스 시티 다운타운, IHG 호텔
1301 Wyandotte St, Kansas City, MO

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 475개" "
평점 8 - 좋아요. 1001개 이용 후기 중 281개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 114개" "
평점 4 - 별로예요. 1001개 이용 후기 중 79개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 52개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

4/10 - 별로예요

Prakash

가족 여행
별로예요: 직원 및 서비스
The hotel itself was decent and the location is great. However 1 month after we returned, I received a call from a manager telling me their books were off from the day we were there and did we happen to buy drinks or snacks. I had no memory or knowledge Of any transactions - if I or my kids had paid cash or card or charged to the room. The approach was very unprofessional, aggressive in tone, and manipulative. He very rudely told me he would be running my card without my authorization and no detailed receipt or even proof it was for us. He would not let me talk to a supervisor and told me he only answered to the owner of the hotel, which was found to be untrue. Eventually a higher-up was able to send me a detailed receipt of our $60 worth of charges that accidentally did not get ran and I approved the transactions no problem. Just a bad judgement and terrible customer service that ruined the experience and will cause me to find other places to stay.
2024년 3월에 3박 숙박함
답변 제공: The Crowne Plaza Leadership Team 님, 2024년 4월 17일
Good Afternoon and Thank you for your recent review and feedback! We are looking into your comments and will be reviewing this with the team. If you would like, please do not hesitate to reach out to the hotel GM directly to discuss in more detail. Thank you again!

8/10 - 좋아요

Stephanie

2024년 3월에 1박 숙박함
답변 제공: Crowne Plaza Team 님, 2024년 4월 22일
Thank you for review. We appreciate you staying with us!

4/10 - 별로예요

Erica 님, Pelham

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The carpeted was old and dirty looking but the worst part of the stay was our proximity to the elevators, which were constantly swishing by. The bathroom was very tight too. The staff was nice and the lobby was nice. The mattresses and pillows were lumpy though. We just didn’t sleep well.
2024년 3월에 2박 숙박함
답변 제공: Crowne Plaza Team 님, 2024년 4월 1일
We're sorry to hear you did not enjoy your stay. The hotel was full occupancy during your stay and the elevators were in constant motion. We're surprised to hear your description of the mattresses and pillows as they are newer plush beds with premium linens. We would have been happy to exchange the pillows. Again, we apologize that you didn't sleep well and hope you give us another opportunity.

8/10 - 좋아요

Ana 님, Bellevue

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy parking.
2024년 3월에 1박 숙박함
답변 제공: Crowne Plaza Team 님, 2024년 3월 29일
Thank you for your review and feedback. We appreciate you staying with us!

8/10 - 좋아요

TERRI

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location for Power and Light District.
2024년 3월에 3박 숙박함
답변 제공: Crowne Plaza Team 님, 2024년 3월 18일
Thank you for your review and staying with us! We hope to welcome you back in the near future!

10/10 - 훌륭해요

Kirstie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location if attending anything at tmobile or power and light worth the $$$
2024년 3월에 2박 숙박함
답변 제공: Crowne Plaza Team 님, 2024년 3월 18일
Thank you for your review and feedback. We appreciate your business and hope to welcome you back in the near future!

10/10 - 훌륭해요

Jesse

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location
2024년 3월에 2박 숙박함
답변 제공: Crowne Plaza Team 님, 2024년 3월 18일
Thank you for your review and comment! We appreciate you staying with us and hope to see you again.

10/10 - 훌륭해요

janet

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Spacious rooms a plus. Nearness to the elevator a plus (convenience) and a minus (could be heard 24/7)
2024년 3월에 3박 숙박함
답변 제공: Crowne Plaza Team 님, 2024년 3월 15일
Thank you for your feedback and review! We appreciate you staying with us and hope to welcome you back in the near future!

10/10 - 훌륭해요

LaQuita

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Crowne Plaza Team 님, 2024년 3월 15일
Thank you for your review. We appreciate you staying with us and hope to see you again.

8/10 - 좋아요

Rebecca J

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My only complaint from the entire start was that I left my Apple Watch in the room and nobody returned my call :(
2024년 3월에 1박 숙박함
답변 제공: Crowne Plaza Team 님, 2024년 3월 15일
Thank you for your review and feedback. We appreciate you staying with us and hope to see you again soon. We apologize for the inconvenience of not receiving a return call.

10/10 - 훌륭해요

Nickolas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Crowne Plaza Team 님, 2024년 3월 15일
Thank you for your review. We appreciate you staying with us and hope to see you again soon.

8/10 - 좋아요

David 님, Siler City

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location
2024년 3월에 3박 숙박함
답변 제공: Crowne Plaza Team 님, 2024년 3월 7일
Thank you for your review. We appreciate you staying with us and hope to welcome you back again soon.

10/10 - 훌륭해요

Angelica 님, Garland

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The beds are so comfy
2024년 3월에 1박 숙박함
답변 제공: Crowne Plaza Team 님, 2024년 3월 5일
Thank you for your review and feedback. We appreciate you staying with us and hope to see you soon.

8/10 - 좋아요

Theresa

단체 여행, 연인과의 여행
좋아요: 직원 및 서비스
Very old building and elevator, old dust in the bathroom outlets, small bathrooms, shower curtain was small and dirty. Breakfast was horrible- very greasy, runny eggs, limited flavor. This is not an 8 star hotel. I would rate it a 2 star with breakfast and how old the hotel is.
2024년 3월에 3박 숙박함
답변 제공: Crowne Plaza Team 님, 2024년 3월 5일
We appreciate you staying with us. The hotel was renovated in 2019 although the bathroom size is not able to be changed. We certainly apologize you were unhappy with the breakfast buffet. We will pass along your comments to the staff. We typically receive very positive feedback regarding the buffet. Again, our apologies.

10/10 - 훌륭해요

Brittany

2024년 3월에 2박 숙박함
답변 제공: Crowne Plaza Team 님, 2024년 3월 29일
Thank you for your review! We hope to welcome you back again in the near future.

10/10 - 훌륭해요

Benda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was so great and accommodating. The hotel was nice. I would stay there again.
2024년 2월에 1박 숙박함
답변 제공: Crowne Plaza Team 님, 2024년 2월 20일
Thank you for your feedback and review. We look forward to welcoming you back in the near future!

10/10 - 훌륭해요

Kyle 님, Lawrence

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s in walking distance of KC Convention Center, T-Mobile Center, tons of restaurants. Parking is free!
2024년 2월에 1박 숙박함
답변 제공: Crowne Plaza Team 님, 2024년 2월 20일
Thank you for your review and feedback! We hope to welcome you back in the near future.

8/10 - 좋아요

Crystal

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel DOES NOT HAVE A POOL. Website and Expedia list as an amenity
2024년 2월에 1박 숙박함
답변 제공: Crowne Plaza Team 님, 2024년 2월 15일
Thank you for your review and feedback. Our pool is a seasonal outdoor pool. We look forward to welcoming you again in the near future

6/10 - 괜찮아요

Makaela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great property in downtown KC. The property is nice but could use a little freshining. Had a great time.
2024년 2월에 1박 숙박함
답변 제공: Crowne Plaza Team 님, 2024년 2월 15일
Thank you for your feedback. We appreciate you staying with us. A renovation is scheduled for a future date. We look forward to welcoming you back soon!

10/10 - 훌륭해요

gerri f

좋아요: 청결 상태
Perfect location. Nice facility.
2024년 2월에 1박 숙박함
답변 제공: Crowne Plaza Team 님, 2024년 2월 15일
Thank you for your review and feedback. We look forward to seeing you soon in the near future.

10/10 - 훌륭해요

Angela

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay for parade!
2024년 2월에 1박 숙박함
답변 제공: Crowne Plaza Team 님, 2024년 2월 15일
Thank you for your feedback and review. We hope to welcome you back in the near future.

2/10 - 너무 별로예요

Danelle

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Has been updated. For just a place to rest for the night it works.
2024년 2월에 1박 숙박함
답변 제공: The Crowne Plaza KC Downtown 님, 2024년 2월 14일
THank you for your review! Unfortunately, we don't see any feedback as to the reasoning for the rating. Reach out to us and let us know when you get a chance!

6/10 - 괜찮아요

Sparkle

연인과의 여행
The hotel was just an average hotel. It was clean but the breakfast at the restaurant was horrible. The coffee place made up for it.
2024년 2월에 2박 숙박함
답변 제공: Crowne Plaza Team 님, 2024년 2월 12일
Thank you for staying with us. We appreciate your feedback and would like to hear details regarding the restaurant as this is an uncommon comment. Our guests typically rave about the breakfast buffet. We are glad to hear you were pleased with the coffee shop and hope to see you again soon.

8/10 - 좋아요

Kyle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great area
2023년 12월에 2박 숙박함
답변 제공: Crowne Plaza Team 님, 2024년 2월 8일
Thank you for your review and feedback. We appreciate you staying with us and hope to see you again in the near future!

10/10 - 훌륭해요

Susan

2024년 2월에 1박 숙박함
답변 제공: Crowne Plaza Team 님, 2024년 3월 29일
Thank you for your review! We appreciate you staying with us and hope to see you again soon.

8/10 - 좋아요

Matt

2024년 2월에 2박 숙박함
답변 제공: Crowne Plaza Team 님, 2024년 3월 29일
Thank you for your review! We hope to see you again soon.

8/10 - 좋아요

Josh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
overall good
2023년 12월에 2박 숙박함
답변 제공: Crowne Plaza Team 님, 2024년 2월 2일
Thank you for your review and feedback! We appreciate you staying with us and we hope to welcome you back in the future.

8/10 - 좋아요

Greg

출장 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice
2024년 1월에 2박 숙박함
답변 제공: Crowne Plaza Team 님, 2024년 2월 1일
Thank you for your review and feedback. We appreciate you staying with us and we hope to welcome you back in the future.

8/10 - 좋아요

Malvina

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Fannie at the front desk was exceptionally good at my checkout!! She helped me get my old IHG Membership # back among just being super helpful!
2024년 1월에 1박 숙박함
답변 제공: Crowne Plaza Team 님, 2024년 1월 29일
Thank you for your review and feedback! We appreciate you staying with us and will certainly pass along your comments to Fannie and her manager. We hope to welcome you back in the near future.

10/10 - 훌륭해요

Linda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Weeknight in KC
Great stay to visit family . Very comfortable, quiet and restful stay! Though we did venture out for dinner. We could have stayed within the hotel as all amenities were covered. Wonderful bar area we visited when we came back from dinner, barista coffee and a restaurant .
2024년 1월에 1박 숙박함
답변 제공: Crowne Plaza Team 님, 2024년 1월 19일
Thank you for your review and feedback! We appreciate you staying with us and hope to see you in the near future.

10/10 - 훌륭해요

Farrel

2024년 1월에 5박 숙박함
답변 제공: Crowne Plaza Team 님, 2024년 1월 18일
Thank you so much for your review. We appreciate you staying with us and hope to welcome you back in the near future!

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A lot of problems
Heater did not work in middle of winter. Multiple people stuck outside in parking garage due to broken elevators and hire cancelling card keys on last day before they check out. Restaurant and bar could not handle crowd. 2 hours to get food.
2024년 1월에 3박 숙박함
답변 제공: Crowne Plaza Team 님, 2024년 1월 17일
We thank you for staying with us and appreciate your feedback. We sincerely apologize for the issues you encountered. All of these items have been addressed with our senior management team to implement measures to prevent these from occurring in the future. We are so sorry for the inconveniences you experienced.Due to the unusually frigid temperatures and weather conditions, heaters were operational but were not keeping up due to the extreme cold. We apologize for the wait times to get food. Unfortunately, many of our staff were unable to make it into work on those weather days. We did provide overnight accommodations to our staff but had limited availability of rooms. We hope you give us another chance to show you these were isolated incidents.

6/10 - 괜찮아요

Thomas

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The city view from the hotel is amazing. The bed and pillows are great. The room, hotel hallways and elevators are very dirty.
2023년 12월에 1박 숙박함
답변 제공: Crowne Plaza Team 님, 2024년 1월 10일
Thank you for your review and feedback. We do apologize for the inconvenience. This is certainly not the norm. We pride ourselves on our hard working housekeeping staff maintaining the image of the hotel.Please note that your comments regarding the hotel cleanliness isn't a common or frequent occurrence. During your stay, the hotel was at full occupancy with a large group of high school students attending a conference. The housekeeping staff worked diligently to maintain cleanliness, however, some guests were not considerate in assisting with the process of picking up after themselves.We hope to welcome you back in the future so that you will see how the hotel is maintained on a frequent basis.

10/10 - 훌륭해요

Terri

연인과의 여행
Enjoyed it very much
2023년 12월에 1박 숙박함
답변 제공: Crowne Plaza Team 님, 2024년 1월 10일
Thank you for your review and feedback. We appreciate you staying with us and hope to welcome you back in the near future.

10/10 - 훌륭해요

LESLIE 님, Chicago

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was in town to attend a funeral and selected this location because it was close to the church. The garage was secure and the checkin staff were professional and curious. Eric who serves at the bar and the restaurant was wonderful with the service he provided. The front desk host, who was also the employee of the month was wonderdul. She provided a room away from the 200 high school theatrical students who were occupying the hotel for a conference next door. Breakfast buffet was good and hot. I would recommend this location and I would stay here again.
2024년 1월에 1박 숙박함
답변 제공: Crowne Plaza Team 님, 2024년 1월 8일
Our condolences for the reason for your stay. Thank you so much for your review and feedback! Our employees are trained to go above and beyond providing basic customer service. It's so good to hear this was delivered. We will certainly pass your comments along to the staff mentioned and their supervisors. We appreciate you staying with us and hope to welcome you back in the near future.

8/10 - 좋아요

Jennifer

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Pros: The location of this property is great! The check-in process was quick and easy. Justice was sweet and personable and definitely made the process seamless. The hotel, as a whole is fairly clean. Parking was easy and it’s nice it was included in my rate. Cons: Bartenders at the lobby bar were unfriendly and almost rude. I know they were busy with a lot of hotel guests so I would understand slow service but the unfriendly nature of the interaction wasn’t acceptable. Also, not having a safe in the room was surprising. I travel a lot and cannot remember the last time I stayed at a hotel property that didn’t offer a safe to store valuables.
2023년 12월에 3박 숙박함
답변 제공: Crowne Plaza Team 님, 2024년 1월 8일
Thank you for your feedback. We will certainly pass along your comments to our management team. Our sincere apologies for the unpleasant interactions with the lobby bar employees. Regardless if it was busy, we strive to deliver exemplary customer service. We certainly appreciate you staying with us and hope you will give us another opportunity in the future.

10/10 - 훌륭해요

Andrew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel. Great staff.
2023년 12월에 2박 숙박함
답변 제공: Crowne Plaza Team 님, 2024년 1월 4일
Thank you for your review and feedback. We appreciate you staying with us and hope to see you again soon!

6/10 - 괜찮아요

Beth

가족 여행
좋아요: 청결 상태
Tired hotel
2023년 12월에 1박 숙박함
답변 제공: Crowne Plaza Team 님, 2024년 1월 2일
Thank you for staying with us. We appreciate it and hope to see you again soon.

10/10 - 훌륭해요

Todd

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Crowne Plaza Team 님, 2024년 1월 2일
Thank you for your review. We appreciate you staying with us and hope to see you again in the near future.

6/10 - 괜찮아요

Steffi

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The hotel was at the center of everything, restaurants, bars, shopping centers, etc. it was very peaceful and quiet.
답변 제공: Crowne Plaza Team 님, 2023년 12월 27일
Thank you for your feedback. We appreciate you staying with us and hope to welcome you back in the near future.

8/10 - 좋아요

Jenny

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Crowne Plaza Team 님, 2023년 12월 18일
Thank you for your review. We appreciate you staying with us and hope to see you soon!

10/10 - 훌륭해요

Teresa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I’ve liked the property because it was close to everything that we were in Kansas City for. Everyone was nice kind everything was easily findable and very courteous shuttle driver!
2023년 12월에 1박 숙박함
답변 제공: Crowne Plaza Team 님, 2023년 12월 11일
Thank you for your review and feedback. We appreciate you staying with us and look forward to seeing you again!

10/10 - 훌륭해요

Gary

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Crowne Plaza Team 님, 2023년 12월 11일
We appreciate your review! Thanks for staying with us and we hope to welcome you back in the near future!

8/10 - 좋아요

Amy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very relaxing
답변 제공: Crowne Plaza Team 님, 2024년 2월 8일
Thank you for your review! We appreciate you staying with us and hope to welcome you back in the near future!

10/10 - 훌륭해요

Roberto Mora

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great
2023년 12월에 1박 숙박함
답변 제공: Crowne Plaza Team 님, 2023년 12월 11일
Thank you for your review and feedback. We appreciate you staying with us and hope to welcome you back soon!

4/10 - 별로예요

Grace

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel need majo overhaul, it’s old and tired. Rooms a clean, bathroom very small, 2 people can’t stand there. Just very old
2023년 12월에 1박 숙박함
답변 제공: Crowne Plaza Team 님, 2023년 12월 11일
We appreciate you staying with us. We completed a renovation in 2019 of the guest rooms and common areas. The hotel is conveniently located to many venues in the city. We hope to see you soon.

10/10 - 훌륭해요

josh

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent staff, awesome room, breakfast was great!
2023년 12월에 1박 숙박함
답변 제공: Crowne Plaza Team 님, 2023년 12월 11일
Thank you for your review and feedback. We appreciate you staying with us and hope to welcome you back soon!

10/10 - 훌륭해요

Tiffany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Crowne Plaza Team 님, 2023년 11월 29일
Thank you for your review. We appreciate you staying with us and hope to see you soon!

10/10 - 훌륭해요

Bragan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great stay
2023년 11월에 1박 숙박함
답변 제공: Crowne Plaza Team 님, 2023년 11월 29일
Thank you for your review. We appreciate you staying with us and hope to welcome you back in the near future!

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s an older hotel but very nice.
2023년 11월에 1박 숙박함
답변 제공: Crowne Plaza Team 님, 2023년 12월 4일
Thank you for your review! We appreciate you staying with us and hope to see you again soon!