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"The best thing about this hotel was the staff- very polite, helpful and friendly. I wish this was the standard around the world. A very big thank you to you all for looking after us. We stayed in the new part of the building- which unfortunately is still being built. The food is amazing- Breakfast lunch dinner à la carte- very delicious. Hot tub in some of the rooms/bathroom-did not try. Overall the hotel is in a very good location and deserves the 5*."

"We stayed 2 nights at Kydon. From the moment we arrived until the moment we lleft, all staff were friendly, courteous and helpful. Our room was beautiful, spacious, balcony with view of Old Chania. Walking distance to Old Chania. We brought a car. They kept it off site but would bring it to us in what seemed like less than 5 minutes. The breakfast in the morning was incredible, full of variety. The only thing that was a little challenging is the half door for the shower/ tub. It did not keep all water contained in the shower and when you were done you would step out into a puddle of water. However they did have everything available in the bathroom that you might possibly forget (comb, toothbrush and toothpaste, razor, etc). Would definitely stay here again if we return to Chania."

"Great location "

"It was great , such a lovely resort experience"

"Breakfast was great, laundry room was handy and view was beautiful. "

"We had a good stay overall, with a few things worth noting. The staff were excellent. Petros handled a leak in our room brilliantly and upgraded us to a suite while it was fixed. The bar staff were also very attentive and friendly. The main downside was the spa setup. For a hotel marketed as a 5* hotel and spa, it was disappointing that all facilities come at an extra cost. The sauna and jacuzzi require a private booking (30 minutes, €25–30 per person). The jacuzzi was also only lukewarm and only seemed to heat up towards the end, which goes very quickly. It was also a shame the indoor spa pool was closed. I understand this is no longer advertised, but it would have made a big difference, especially in bad weather. That said, the massages were excellent and worth the €50–60 per person. The hotel is a mix of old and new. The older side shows wear, with stains on couches and cushions, but the beds were comfortable and housekeeping was great. The suite was lovely. I would recommend paying extra for newer rooms in the spa building. Breakfast had nice touches like local honey, also given as a check-out gift, but vegetarian options were limited. Indoor seating can be tight in colder months. Overall, great service but not quite a 5* spa experience."

"Clean room, staff very friendly"

"Wonderful hotel in good location. Just a short walk to the old town for shopping, dinning, etc."