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어번 바이 시티블루, 키갈리, 르완다 여행 후기

4 out of 5
어번 바이 시티블루, 키갈리, 르완다
KN 51 St, Kigali

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 94개 이용 후기 중 43개" "
평점 8 - 좋아요. 94개 이용 후기 중 34개" "
평점 6 - 괜찮아요. 94개 이용 후기 중 6개" "
평점 4 - 별로예요. 94개 이용 후기 중 4개" "
평점 2 - 너무 별로예요. 94개 이용 후기 중 7개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

8.2/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Bradley 님, Lynchburg

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really enjoyed staying here with all the comforts after weeks in small towns and days of hiking trails in national parks. Will always remember this place!
2024년 3월에 2박 숙박함

8/10 - 좋아요

Tracey Lynette

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When I arrived my first room was downstairs on the 1st floor. It felt like I was in a dungeon. The Wi-Fi didn’t work, it felt closed in somehow. But, as soon as I mentioned my dissatisfaction w the room I was moved right away to a room on the 3rd floor. The rooms are spacious. Housekeeping is fantastic. The bathroom is humongous, and the staff’s incredible! One complaint is that carpet in both rooms needs to be changed. I wore shoes the whole time because I didn’t want to walk on it.
2023년 9월에 8박 숙박함

10/10 - 훌륭해요

Kaido

2023년 9월에 5박 숙박함
답변 제공: f 님, 2023년 10월 24일
Dear Kaido,Thank you for taking time to review us.We look forward to seeing you again.

10/10 - 훌륭해요

Stefan

2023년 8월에 2박 숙박함
답변 제공: f 님, 2023년 10월 24일
Dear Guest,Thank you for taking time to review us.Kind regards,

10/10 - 훌륭해요

Pav

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A real gem in Kigali
This is simply the best hotel in its category in Kigali. Modern, very clean, massive rooms, all facilities and in a good location. I highly recommend this hotel and do not even bother looking for another place to stay. Rooftop restaurant has amazing views and offers fantastic range of top dishes and wines. Enjoy!
My room
Sunrise view from restaurant
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

SHEBA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a good stay
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

SHEBA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a good short stay

6/10 - 괜찮아요

Michele

2023년 6월에 1박 숙박함
답변 제공: f 님, 2023년 7월 11일
Dear Guest,Thank you for taking time to review us.Kind regards

10/10 - 훌륭해요

Madrine

2023년 6월에 2박 숙박함
답변 제공: f 님, 2023년 7월 11일
Dear Madrine,Thank you for this great review.We look forward to your next stay.Kind regardsHellen

10/10 - 훌륭해요

Wei Ming

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Urban by CityBlue, Kigali, is located near the city centre. The room is large and the bed can fit 2-3 people. Daily room service is provided. The hotel staffs were very friendly. The hotel restaurant has a lot of food options to offer.
2023년 4월에 10박 숙박함
답변 제공: f 님, 2023년 6월 2일
Dear Wei Ming,Thank you so very much for this positive review. We are thrilled to read that you had a fantastic experience with us.Looking forward to welcoming you again.Kind regardsHellen

8/10 - 좋아요

Jeff

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The elevator was broken the entire time.
2023년 3월에 8박 숙박함
답변 제공: f 님, 2023년 4월 20일
Dear Jeff,We apologize for the inconvenience.The technical team is the ground to fix the lift and some spare parts are being sourced.Hope to host you again.Hellen

8/10 - 좋아요

Osagie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleasant staff
Good location close to the city. Very polite and welcoming staff. Good sized rooms and a pleasant rooftop restaurant.
2022년 12월에 7박 숙박함
답변 제공: f 님, 2023년 1월 9일
Dear Osagie,Thank you for your kind words on our staff, rooms and restaurant. We are excited to read that you had a pleasant stay at Urban by CityBlue Kigali.Looking forward to another chance to host you.Kind regards,Hellen

10/10 - 훌륭해요

Dobbie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was amazing hotel was very clean and location was close to a lot of amenities would definitely book a stay here again.
2022년 10월에 7박 숙박함
답변 제공: f 님, 2022년 10월 21일
Dear valued Guest,Thank you for taking time to share this beautiful review about your stay with us. We look forward to welcoming you again and againKind regardsHellen

8/10 - 좋아요

Mona

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice boutique hotel. Rooms are spacious and comfortable. Staff are friendly and helpful. Breakfast is good. Location is good, walking distance to town.
2022년 9월에 2박 숙박함
답변 제공: f 님, 2022년 10월 21일
Dear Mona,It was a pleasure having you as a guest at Urban by CityBlue Kigali and we are thrilled to read that you enjoyed your stay.Looking forward to to another opportunity to host you.Hellen

8/10 - 좋아요

ROBERTO

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Personale cordiale
2022년 8월에 4박 숙박함
답변 제공: f 님, 2022년 8월 23일
Dear Roberto,Thank you for taking time to review us.We look forward to welcoming you again to Urban by CityBlue Kigali.Kind regards,Hellen

10/10 - 훌륭해요

Marissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent!
2022년 8월에 2박 숙박함
답변 제공: f 님, 2022년 8월 22일
Dear Marissa,Thank you so much for the great review.We hope to be of service again and again.Best regards,Hellen

10/10 - 훌륭해요

Caroline

2022년 8월에 1박 숙박함

10/10 - 훌륭해요

Barbra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worth every dollar
Booking my mum’s & my stay at this boutique hotel was the best decision we made in terms of our entire trip to Kigali. The staff are so professional; approachable & friendly. Our room was huge & felt like home right from the get go. The restaurant upstairs serves delicious meals & has beautiful views of the city.
2022년 7월에 4박 숙박함
답변 제공: f 님, 2022년 7월 27일
Dear Barbara, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and delicious meals at the Bistro restaurant. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to welcoming you again and again to a wonderful CityBlue experience. Kind regards, Hellen

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooftop restaurant and also topography of the place.
2021년 4월에 4박 숙박함

10/10 - 훌륭해요

Danielle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
First time in Rwanda
My stay was amazing! All staff from reception, housekeeping to tje restaurant was very attentive and helpful
2021년 1월에 7박 숙박함

8/10 - 좋아요

Olalekan

2020년 12월에 2박 숙박함

4/10 - 별로예요

PRINCE 님, MIAMI, Florida

연인과의 여행, 출장 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태
The Urban is a good boutique hotel but lately the housekeeping staff has been Slacking in their duties. Management needs to ensure the staff deliver in their duties. Never take repeat customers for granted. Always respond to issues raised.
2020년 12월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice Hotel but Lousy Wifi
Everything was great, The hotel is really comfortable and clean. The only complaint is the Wifi. Kigali has pretty good internet but this hotel it is nearly unusable. If you're in the city for business maybe re-consider or bring along a hotspot.
2020년 12월에 10박 숙박함

10/10 - 훌륭해요

Molly

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The staff is second to none. Very, very accommodating -- all first rate. I won't stay anywhere else after this trip.
2020년 5월에 1박 숙박함

6/10 - 괜찮아요

Bruce 님, Bujumbura

출장 여행
좋아요: 청결 상태, 직원 및 서비스
The initial booked room was terrible especially the toilet. The TV was not showing properly. No tooth brushes and paste are available in the rooms. The second room I was shifted to on day 2 was excellent.
2020년 2월에 3박 숙박함

8/10 - 좋아요

David 님, New Orleans

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Checked in easily and quickly at 1 AM after late arrival at airport. Airport taxis are easy and charge between 10.000 and 15.000 framcs for trips into Kigali - I paid 15.000 at that time of night and was at the hotel 10 minutes later. Free breakfast is good with made to order omelets and great cappuccino and fresh juices with views over the city from 3rd floor terrace restaurant. Garden rooms are the cheaper rooms and are good value and spacious. Lots of hot water and good Wifi. Definitely cheaper if you are solo to book 1 person since the pruce goes up with 2 people or more. Note next door Zebra guesthouse has same price for 2 people so is a better option for couples. Location is good and you can walk to many places in an hour or less. Taxis also readily available. Recommended.
2020년 1월에 1박 숙박함
답변 제공: fiq 님, 2020년 1월 27일
Dear David, Thank you so much for this review. We are thrilled to know that your stay with us was great. We are hopeful that your next stay will even be much better. Thank you

8/10 - 좋아요

Mussa 님, Dar es salaam

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스
The room was big Enough and bed was confortable
2019년 12월에 2박 숙박함
답변 제공: fi 님, 2020년 1월 27일
Dear Valued guest. We are glad to read that you loved our spacious rooms and conformable beds. Looking forward to your next stay with us again. Thank you

4/10 - 별로예요

AK 님, Korea

연인과의 여행, 출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very Old and Mold. Very Basic Standard Only small soap
2019년 12월에 1박 숙박함
답변 제공: fiqrine 님, 2020년 1월 27일
Dear valued guest, Many thanks for this feedback. We will be addressing all these concerns put forward by you. Please trust that the rooms have gone through a serious upgrade and your next stay with us will be very confortable. Hope to be of service again. Thank you

10/10 - 훌륭해요

ANDREW

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Well worth looking at
Ahead of expectations, good food, very friendly service and within walking distance of centre.
2019년 11월에 2박 숙박함

8/10 - 좋아요

Room

가족 여행
좋아요: 청결 상태, 직원 및 서비스
2019년 11월에 2박 숙박함

10/10 - 훌륭해요

Eddie19 님, Seattle WA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great Proprety, staff was very caring and accommodating. Would stay there in a heart beat
2019년 10월에 4박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행, 출장 여행
별로예요: 직원 및 서비스
The Check In experience was always a propblem because the hotel puts the least trained staff on their night shift. This is the 3rd and final time. I will never stay in or recommend the hotel to anyone else. In fact we checked out early and moved to the MARRIOTT
2019년 9월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2019년 9월에 13박 숙박함

8/10 - 좋아요

Ravi Bipinchandra

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Good as always
2019년 8월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 9월에 6박 숙박함
답변 제공: f 님, 2019년 9월 24일
Dear Esteemed guest, We do appreciate your positive feedback on all areas. We hope to be of service again in future. Thank you, Hellen

4/10 - 별로예요

Daniel

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Sad place
No shampoo or amenities. Dark and dingy. Front desk was supposed to send someone 3 different times and no one showed up. Sad place.
2019년 9월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

2019년 8월에 1박 숙박함

2/10 - 너무 별로예요

Michelle

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Run down
We were placed in an older building adjacent to the newer, nicer hotel. It was the “garden room” and was very old and run down.
2019년 9월에 1박 숙박함
답변 제공: f 님, 2019년 9월 10일
Hi Michelle, we are sorry you did not enjoy the room you had booked online. We have rooms at different prices to suit different budgets and the room is relevant to the price. We have Deluxe and Signature Suites which are bigger and better at a higher price for those with a bigger budget. Regards, John

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was my third stay at this property, it is like my home away from home. Big room, Awesome shower, friendly staff. The rooftop restaurant has not only great views but really good meals as well.
2019년 8월에 2박 숙박함
답변 제공: f 님, 2019년 9월 10일
Dear valued guest, We are thrilled to read this wonderful feedback and also glad to know that we have always made your stay comfortable each time you stay with us. We look forward to welcoming you back to Urban by CityBlue Kigali. Thank you Hellen

8/10 - 좋아요

Jorgen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 2박 숙박함
답변 제공: f 님, 2019년 8월 12일
Dear Jorgen, Many thanks for taking time to review us. We are glad to see that we were able to make your stay confortable and we hope to be of service again in future. Thank you agin. Hellen

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent hotel only a 10 minute walk from town
This excellent property is centrally located in the heart of Kigali. My garden room was very spacious (with full living room) and comfortable, with powerful air conditioning and wifi. The breakfast buffet is particularly lavish, and the Sky lounge has incredible views over the city. Highly recommended! The only thing I would suggest is upgrading the bathrooms, which were aged and past their years.
2019년 7월에 2박 숙박함
답변 제공: f 님, 2019년 8월 12일
Dear David, We are thrilled to read this fabulous review from you. We are so much delighted to hear that we met your expectations in all aspects of your stay. Looking very much forward to receiving you on your next stay with us. With kind regards, Hellen

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Varied room standards
First room was a dissappointement but was changed after first night - no problem. Second room was very good and above expectations. Good desk to work at, clean and with plenty of windows making the room light. The balcony was also adding to the overall feeling. The rating concerns second room, first room was a disappointment.
2019년 7월에 3박 숙박함
답변 제공: f 님, 2019년 7월 29일
Dear Guest, Many thanks for taking your time to review us. We apologize for the disappointment in the first room, we will take it seriously from our end to rectify any issues related to this room. However, thank you so much for the kind words on the second room. We are glad to hear that we were able to meet your expectation with the room change. Thank you and looking forward to receiving you as a guest again at Urban by CityBlue kigali. Hellen

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was quite tired after traveling. The service was very friendly and even helped me to the room. The room was very clean and quiet. The details were colorful but tasteful. The breakfast buffet was outstanding. You must try the latte. Thank you City Blue.
2019년 7월에 1박 숙박함
답변 제공: fi 님, 2019년 7월 11일
Dear Guest, Many thanks for all the kind words about your stay with us at Urban by CitybBlue Kigali. We are thrilled to hear that we were able to meet your expectations. Looking forward to welcoming you back again. Thank you Hellen

10/10 - 훌륭해요

Tyler

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Urban by city blue
Rooms were nice and the restaurant was fantastic!
2019년 5월에 2박 숙박함
답변 제공: Hellen 님, 2019년 6월 5일
Dear Tyler, many thanks for this wonderful review. We look forward to seeing you again. Kind regards, Hellen

10/10 - 훌륭해요

José

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 1박 숙박함
답변 제공: Hellen 님, 2019년 6월 5일
Dear Jose, We do appreciate you taking time to give us this positive and excellent review. We look forward to taking your next booking. Kind regards, Hellen

10/10 - 훌륭해요

실제 이용하신 고객

2019년 5월에 7박 숙박함
답변 제공: fi 님, 2019년 5월 20일
Dear Guest. Many thanks for the great review. Looking forward to having you as a guest once again at Urban by CityBlue Kigali. Thank you Hellen

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Comfortable big rooms, nice breakfast options with excellent coffee
2019년 5월에 1박 숙박함
답변 제공: f 님, 2019년 5월 20일
Dear Guest, Many thanks for sharing your great experience with other guests. We do appreciate your efforts. We are glad to read that you enjoyed our comfortable spacious rooms and the marvelous breakfast at the Bistro restaurant. We look forward to taking your next booking. Thank you Hellen

10/10 - 훌륭해요

BABAFEMI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A Thousand Hills Experience @ Kigali
The service rendered was exceptional and with high level of courtesy. The environment was very neat. It was a pleasant stay at Kigali.
2019년 5월에 6박 숙박함
답변 제공: fi 님, 2019년 5월 15일
Dear Guest, We are very grateful to read your excellent review. We are so thrilled that we met your expectations and that you had a wonderful experience at Urban by CityBlue Kigali. We look forward to hosting you again. Kind regards, Helllen

8/10 - 좋아요

J.D.

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2019년 3월에 1박 숙박함
답변 제공: Fi 님, 2019년 4월 5일
Dear Guest, We do appreciate your feedback and the effort taken to send through the review. Thank you Hellen

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location for layovers. Great staff and excellent price.
2019년 3월에 1박 숙박함
답변 제공: F 님, 2019년 4월 5일
Dear Guest, Many thanks for the review, we very much appreciate. Looking forward to hosting you again. Kind regards, Hellen