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우드스프링 스위츠 킬린 여행 후기

2.5 out of 5
우드스프링 스위츠 킬린
501 East Central Texas Expy, Killeen, TX

이용 후기

6.0
평점 10 - 훌륭해요. 456개 이용 후기 중 117개" "
평점 8 - 좋아요. 456개 이용 후기 중 83개" "
평점 6 - 괜찮아요. 456개 이용 후기 중 65개" "
평점 4 - 별로예요. 456개 이용 후기 중 59개" "
평점 2 - 너무 별로예요. 456개 이용 후기 중 132개" "

6.6/10

청결 상태

6.8/10

직원 및 서비스

5.4/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

2/10 - 너무 별로예요

bum

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 2월에 7박 숙박함

6/10 - 괜찮아요

Mary

가족 여행
별로예요: 청결 상태, 편의 시설/서비스
I am glad I looked at the reviews. You do have to bring your own supplies needed to cook or clean. The hotel staff may or may not agree with what they have available. For instance the front desk may or may not be aware that the cleaning staff can only provide a broom and dustpan. Fortunately there is a grocery store and a Walmart driving distance from the hotel to pick up supplies you might need. Staff seemed friendly overall and responsive to concerns, but limited in what they could do. For the most part be expected to do some cleaning when you enter the room and while staying. This hotel, at the time of posting, was a bargain for being in the total solar eclipse path, and what was provided was a place to sleep for the week.
2024년 4월에 7박 숙박함

10/10 - 훌륭해요

Donald

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

8/10 - 좋아요

Leonard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Peaceful
2024년 3월에 1박 숙박함
답변 제공: Norman 님, 2024년 4월 1일
Thank you for taking the time to leave a 4-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

4/10 - 별로예요

Shakera

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
The room smelled like pee, and there was dirty towels and rags in the bathroom
2024년 3월에 1박 숙박함
답변 제공: Norman 님, 2024년 4월 1일
We are sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and use it to improve the quality of our service and accommodations. If you would like to discuss your experience further and/or provide us with more details, please do not hesitate to reach out to us directly. We value your business and would like the opportunity to make things right.

6/10 - 괜찮아요

DeArco

2024년 3월에 2박 숙박함

2/10 - 너무 별로예요

Brandy

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Checked in went to room. Walked straight down stairs checked out.
2024년 3월에 1박 숙박함
답변 제공: Norman 님, 2024년 3월 22일
We are sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and use it to improve the quality of our service and accommodations. If you would like to discuss your experience further and/or provide us with more details, please do not hesitate to reach out to us directly. We value your business and would like the opportunity to make things right.

6/10 - 괜찮아요

Deonte

연인과의 여행, 아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All ima say is they had big ass roaches. It was cheap though and they got smoking rooms but yea roaches.
답변 제공: Norman 님, 2024년 2월 7일
We take all reports of pests very seriously and have a professional pest control company on retainer to help us manage any pest issues that may arise. We will be sure to follow up with them to address any potential issues in the areas you mentioned.

2/10 - 너무 별로예요

hector

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I went in there to get the room i paid for but that room was getting repairs so they gave me another room which was omg so bad a bed that looked old very squeaky u could see it was a spring bed there was noises coming from refergeraitor but when that thing turned on it would wake me up every time thats how load it was the only good thing was the young guy that help me when i first got there the receptionist i would not go there again sorry
2024년 2월에 1박 숙박함
답변 제공: Norman 님, 2024년 2월 2일
We are sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and use it to improve the quality of our service and accommodations. If you would like to discuss your experience further and/or provide us with more details, please do not hesitate to reach out to us directly. We value your business and would like the opportunity to make things right.

4/10 - 별로예요

Donna 님, Las Vegas

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The microwave was rusted in the inside, the sink base was coming off the wall, and it was reported
2024년 1월에 2박 숙박함
답변 제공: Norman 님, 2024년 1월 15일
We are sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and use it to improve the quality of our service and accommodations. If you would like to discuss your experience further and/or provide us with more details, please do not hesitate to reach out to us directly. We value your business and would like the opportunity to make things right.

6/10 - 괜찮아요

Shrek

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 12박 숙박함
답변 제공: Norman 님, 2024년 1월 2일
Thank you for taking the time to leave a 3-star review! If you would like to discuss your experience further and/or provide us with more details, please do not hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

2/10 - 너무 별로예요

Clem

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Norman 님, 2023년 12월 29일
Thank you for taking the time to leave a review of your recent stay with us. We apologize that your experience did not meet your expectations, and we appreciate your feedback.

10/10 - 훌륭해요

Kenisha

2023년 12월에 8박 숙박함
답변 제공: Norman 님, 2023년 12월 29일
Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

10/10 - 훌륭해요

Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Thanksgiving
Excellent stay for a good price. Superb staff; friendly and helpful!
2023년 11월에 5박 숙박함
답변 제공: Norman 님, 2023년 12월 18일
Thank you for taking the time to leave a 10 out of 10 review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

10/10 - 훌륭해요

Deiara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Norman 님, 2023년 12월 15일
Thank you for taking the time to leave a 10 out of 10 review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

10/10 - 훌륭해요

Nisha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was ok
2023년 10월에 1박 숙박함
답변 제공: Norman 님, 2023년 12월 6일
Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

4/10 - 별로예요

Pablo

Weird smell in the room
2023년 11월에 1박 숙박함
답변 제공: Norman 님, 2023년 11월 17일
We're sorry to hear that your recent stay with us did not meet your expectations. We take all feedback seriously and would like to apologize for any inconvenience you may have experienced during your stay.

8/10 - 좋아요

JOSE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Our stay at the Woodbridge.
The check in process was very simple. The room was in good condition except The bathroom Curtain rod was not properly secure and there was a bottle of floor cleaner in the living room.
2023년 11월에 2박 숙박함
답변 제공: Norman 님, 2023년 11월 13일
Thank you for taking the time to leave an 8 out of 10 star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

4/10 - 별로예요

Amy

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
There was a smell when we got in the room. There was a jacket left on the bathroom door by a previous guest and the keys from the previous guest was also still in the room. If you get the room for the kitchen be aware there are no dishes. You have to rent them separately. But the lady that checked us in was super helpful and sweet!
2023년 11월에 1박 숙박함
답변 제공: Norman 님, 2023년 11월 13일
We're sorry to hear that your recent stay with us did not meet your expectations. We take all feedback seriously and would like to apologize for any inconvenience you may have experienced during your stay.

6/10 - 괜찮아요

Adriana

Found a cockroach in the restroom but room seemed a bit dirty and walls as well
2023년 10월에 1박 숙박함
답변 제공: Norman 님, 2023년 10월 23일
We are sorry to hear about your negative experience at our hotel. We take your concerns seriously and would like to assure you that we are actively working to address all of the issues you have raised.

2/10 - 너무 별로예요

Terance

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Couldn’t check in and want money back. This is unacceptable and lacks information in regards to checking in
2023년 10월에 1박 숙박함
답변 제공: Norman 님, 2023년 10월 23일
We are sorry to hear about your negative experience at our hotel. We take your concerns seriously and would like to assure you that we are actively working to address all of the issues you have raised.

2/10 - 너무 별로예요

Nicole

반려동물 동반 여행, 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Staff put another guest in our room - didnt check ID. screwed up our reservation- supposed to be 3 nights, they only charged us for 2 then knocked on the door asking if we wanted to extend. Ended up paying WAY more than we planned due to their issues. Our room was right next to laundry; door slammed every 5 seconds and shook the whole room. Someone's jeep was broken into (2 windows smashed) right beside our car. No 24hr front desk. No coffee maker in room. Saw a roach. Complete nightmare.
2023년 10월에 3박 숙박함
답변 제공: Norman 님, 2023년 10월 20일
We're sorry to hear that your recent stay with us did not meet your expectations. We take all feedback seriously and would like to apologize for any inconvenience you may have experienced during your stay.

8/10 - 좋아요

Reinaldo R

가족 여행
좋아요: 직원 및 서비스
It was not funny when somebody turned her car radio to high volume in the parking lot next to our room, specially at 0700 on a Sunday morning. The hotel should have a better security to avoid instances like this.
2023년 10월에 2박 숙박함
답변 제공: Norman 님, 2023년 10월 18일
Thank you for taking the time to leave an 8 out of 10 review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

10/10 - 훌륭해요

Quantenecia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best hotel
It was amazing very clean and friendly staff
2023년 10월에 2박 숙박함
답변 제공: Norman 님, 2023년 10월 11일
Thank you for taking the time to leave a 10 out of 10 review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

10/10 - 훌륭해요

Quantenecia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best hotel
It was amazing I will most definitely be coming back to stay, the hotel is very clean and comfortable. The staff is amazing, friendly and very helpful. 10 stars
2023년 9월에 1박 숙박함
답변 제공: Norman 님, 2023년 10월 2일
Thank you for taking the time to leave a 10-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

10/10 - 훌륭해요

Olisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Norman 님, 2023년 9월 28일
Thank you for taking the time to leave a 10-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don’t brother
Let me start by saying my first room was dirty. Since I had a late checkin the maintenance man or overnight clerk checked me in, so I waited until the next day to get another room. Doing that night the refrigerator and air conditioner was so loud I could barely sleep. The next day Iwhen I went to change my room I went to two different rooms until I finally found a cleaned room. This being said the information that the front desk had for cleaned rooms were wrong. She undoubtedly blamed someone else that worked there. Now this is supposed to be a extended stay. There are no blackout curtains, so as soon as the sun comes up you are up. The beds don’t fit the headboard that is on the wall and neither does the mattress. This place definitely needs new management.
Blinds no curtains
Nothing fits
2023년 9월에 4박 숙박함
답변 제공: Norman 님, 2023년 9월 28일
Thank you for taking the time to share your experience with us. However, we're sorry to hear that your room was not thoroughly cleaned before your arrival. Please know that we take cleanliness very seriously and we will address this issue with our housekeeping team to ensure that this doesn't happen in the future.

4/10 - 별로예요

Hugo

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Norman 님, 2023년 9월 28일
We're sorry to hear that your recent stay with us did not meet your expectations. We take all feedback seriously and would like to apologize for any inconvenience you may have experienced during your stay.

10/10 - 훌륭해요

Shondoria

2023년 9월에 2박 숙박함
답변 제공: Norman 님, 2023년 10월 2일
Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

4/10 - 별로예요

Maria

2023년 8월에 4박 숙박함
답변 제공: Norman 님, 2023년 8월 23일
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

2/10 - 너무 별로예요

Leah

2023년 8월에 1박 숙박함
답변 제공: Norman 님, 2023년 9월 28일
We're sorry to hear that your recent stay with us did not meet your expectations. We take all feedback seriously and would like to apologize for any inconvenience you may have experienced during your stay.

8/10 - 좋아요

Victoria

좋아요: 청결 상태, 직원 및 서비스
I like it
2023년 6월에 2박 숙박함
답변 제공: Norman 님, 2023년 7월 27일
Thank you for taking the time to leave a 4-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

8/10 - 좋아요

Victoria

좋아요: 청결 상태
Some times the room is somewhat Dusty and not wiped down properly.over all I enjoy myself
2023년 6월에 1박 숙박함
답변 제공: Norman 님, 2023년 7월 27일
Thank you for taking the time to leave a 4-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

2/10 - 너무 별로예요

Rafael

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 3박 숙박함
답변 제공: Norman 님, 2023년 7월 24일
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

2/10 - 너무 별로예요

Steven

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was dirty and not clean. Beds weren’t even made and had shoe prints on the sheets. Trash on the floor. Bathroom did not even have toilet paper, towels and a shower curtain.
2023년 7월에 6박 숙박함
답변 제공: Norman 님, 2023년 7월 23일
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

2/10 - 너무 별로예요

Ester

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
It was dirty and he roaches
2023년 7월에 1박 숙박함
답변 제공: Norman 님, 2023년 7월 17일
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

6/10 - 괜찮아요

Sophia

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I have serious concerns about the cleanliness of the property and pest management. As soon as I walk into my room, I see cockroaches. 3 roaches crawling on the walls, 1 roach literally crawling out of the dresser drawers, and a roach or two crawling across the floor.
답변 제공: Norman 님, 2023년 7월 17일
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

4/10 - 별로예요

Tamalia

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The staff was accommodating when we checked in late. The elevator was dirty with drink spilled on floor. The halls smelled of marijuana each day we were there. There was a roach in our room. The beds were uncomfortable. The only reason we didn’t leave www because we had family that we visited all day and only slept there at night. Someone’s truck was even broken into. We would never stay there again.
2023년 7월에 4박 숙박함
답변 제공: Norman 님, 2023년 7월 17일
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

2/10 - 너무 별로예요

Kadina

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
At check-in at 3pm, I was informed my room was not ready. I had to wait until 4:30pm to get into my room. 2 rooms near me, the guests were loud, had a lot of traffic, filled the hallway with the smell of marijuana and went in and out there rooms the entire night slamming doors. I called the front desk around 9:50pm to complain and was asked to call at 10pm when the night shift came on. I called back later that night several times and no one answered. Then that evening one of the lights went out in my room. The attendant came to my room and check the breaker box but couldn't get the light to work. She then moved me to another room. Once i got in that room, the same light was out. It was a horrible stay I will never go back.
2023년 7월에 2박 숙박함
답변 제공: Norman 님, 2023년 7월 10일
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

6/10 - 괜찮아요

Almira

2023년 6월에 1박 숙박함
답변 제공: Norman 님, 2023년 6월 13일
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

10/10 - 훌륭해요

Maurice

2023년 6월에 1박 숙박함
답변 제공: Norman 님, 2023년 7월 10일
Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

2/10 - 너무 별로예요

brian

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Totally a bad experience. Checked in with bad attitude staff. Room was filthy. Left to go eat dinner and when returned my card wouldn't open my door. Upon going to the desk i was told they accidentally gave another customer the same room and he actually went into our room! Later around midnight he was knocking on my door to explain why he had a card to my room. Nothing was taken thank goodness but what a joke!
2023년 6월에 1박 숙박함
답변 제공: Norman 님, 2023년 6월 12일
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

2/10 - 너무 별로예요

Sheneya

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The staff leave after 10pm and don’t come back until 10am and there is no security so the guest were blasting music at all hours and smoking in places they were not allowed to. The room was dirty. I had to move rooms because my nonsmoking room smelled like mildew and cigarette smoke. The carpets were nasty and old. The bed was cheap and rusted. The bathroom was worn and had mildew all over it. The fridge had rust stains all over it.
2023년 6월에 3박 숙박함
답변 제공: Norman 님, 2023년 6월 9일
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites. The property has a phone in the lobby for after hours. Guests can utilize this phone and a member of the staff will assist. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

2/10 - 너무 별로예요

Veronica

2023년 6월에 1박 숙박함
답변 제공: Norman 님, 2023년 6월 7일
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

10/10 - 훌륭해요

Rhonda

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We're one is good
2023년 6월에 1박 숙박함
답변 제공: Norman 님, 2023년 6월 6일
Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

2/10 - 너무 별로예요

edgar

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The staff at the desk was great Ms Tina & Beth were helpful /great. Room needed maintenance, paint, door lock did not close unless the handle was depressed, had to use the key to be able to leave the room or the door would not lock, secondary safety device had been forcibly removed and door showed wood damage, bathroom comode was clogged when we checked in and would not flush . Window did not latch fortunately they had added a track lock but the window could be opened from the outside (2-3 inches)
2023년 5월에 1박 숙박함
답변 제공: Norman 님, 2023년 5월 29일
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. We are going to follow up on these conditions and fix them. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

2/10 - 너무 별로예요

Alisha

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was dirty, outdated, and not safe
2023년 5월에 1박 숙박함
답변 제공: Norman 님, 2023년 5월 23일
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

4/10 - 별로예요

Sharon

출장 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was old and outdated, internet did not work well. The room had broken wood in restroom. Will NOT stay there ever again
2023년 5월에 2박 숙박함
답변 제공: Norman 님, 2023년 5월 22일
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

6/10 - 괜찮아요

Elena

출장 여행
좋아요: 청결 상태, 직원 및 서비스
General Review
The hotel was a bit outdated. The service was good and the hotel and room was very clean.
2023년 4월에 3박 숙박함
답변 제공: Norman 님, 2023년 5월 22일
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

4/10 - 별로예요

Anita

2023년 4월에 1박 숙박함
답변 제공: Norman 님, 2023년 5월 22일
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.