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Reviews of Knights Inn Kirksville

1.5 out of 5
Knights Inn Kirksville
2521 South Franklin Street, Kirksville, MO

Reviews

7.4

Good

Rating 10 - Excellent. 55 out of 220 reviews" "
Rating 8 - Good. 82 out of 220 reviews" "
Rating 6 - Okay. 45 out of 220 reviews" "
Rating 4 - Poor. 20 out of 220 reviews" "
Rating 2 - Terrible. 18 out of 220 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Johnny

Liked: Cleanliness, staff & service
Nothing unique, ice machine in a very inconvenient spot, could not find it.
Stayed 1 night in May 2024

2/10 Terrible

Typhanie

Disliked: Cleanliness
I would not stay here
Stayed 1 night in Apr 2024
Response from Guest Relations on Apr 18, 2024
Dear Typhanie,Thank you for taking the time to leave us your feedback. In order to better address specific issues, we encourage you to reach out to us with additional information about how we could have improved your visit. We hope to hear from you soon.

10/10 Excellent

Thomas

Stayed 1 night in Apr 2024

8/10 Good

sara

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Knights Inn on Mar 18, 2024
Thank you

8/10 Good

sheila, DELANO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from AJ on Feb 21, 2024
Thank You

2/10 Terrible

Jerome

Stayed 1 night in Dec 2023
Response from AJ on Feb 21, 2024
your reservation was no show, we did not even charged you any fees we dont know how and why had you put in the review without even staying. sorry and thank you.

10/10 Excellent

Kevin, Prairie Village

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location with spacious rooms. Easy to park right in front of my door
Stayed 1 night in Dec 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2023

2/10 Terrible

kim

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite
Stayed 1 night in Nov 2023
Response from knights inn on Dec 3, 2023
thank you

6/10 Okay

Thomas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I liked the price and that was really the driving force for a hotel that accepts small dogs.
Stayed 3 nights in Oct 2023
Response from Knights inn on Nov 19, 2023
Thank You

6/10 Okay

Teresa, BELLEVUE

Traveled with partner
Liked: Staff & service
Disliked: Amenities
The room was comfortable enough, but the first one we got had no internet available. The person allowed us to change rooms for our second night to one that had more solid internet service. Well, at least it had some, but the service dropped in and out. Also, half of the space in the freezer of the second room's refrigerator was filled with a frost build-up.
Response from Knights Inn on Nov 19, 2023
Thank You

4/10 Poor

James

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
The rooms are cheaper for a reason
Had to wait over 10 minutes to check in due to no one in the building. I ran the bell and called the front desk numerous times, finally the worker came in from outside carrying shopping bags. The room had beer caps and crumbs of food behind the nightstand, the refrigerator either was not turned on or was not plugged in- i didnt bother looking becasue by the time it would of cooled down my drinks would of been warm. The freezer part was defrosted so there was water all in the top. The beds are soo uncomfortable. The smoke detector was in a drawer along with some plastic bags that were not thrown away from the previous people. The room and bathroom area are spacious even though they are outdated. There was a dog in the next room, but we never heard it or the people on either side of us. This is the 2nd and last time I will stay here.
Stayed 1 night in Oct 2023
Response from AJ on Oct 12, 2023
We are sorry to hear that you did had some issues this time with your stay. we do apologize and thank you for your feedback.

2/10 Terrible

Douglas

Disliked: Cleanliness, property conditions & facilities, room comfort
Worst Motel Ever
This is probably the worst motel I've ever stayed in. The plumbing was in terrible shape - the faucet on the sink was so loose I was afraid it would fall of, the toilet was sitting on a piece of plywood, and the tub didn't drain properly. In addition, many electrical outlets didn't work, the facial tissues container was empty, the curtains didn't close completely (this was a 1st floor room, so it mattered). Finally, the website advertised breakfast (falsely), which is one reason I chose this motel, but there was no breakfast.
Stayed 1 night in Oct 2023
Response from AJ on Oct 12, 2023
Sorry for inconvinence during your stay. about the breakfast we have updated all major websites that we do not serve breakfast. sorry for the confusion if you had and thank you for your feedback

4/10 Poor

Stephanie

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Front desk staff was nice but booking said that they have a continental breakfast and they do not. Rooms could use a deep clean and had a bit of a smell. We arrived in the evening when it was dark already and there was a large group of men partying outside their rooms a few doors away from us. We did not feel safe walking to our room because of this. Not worth the money you save staying here versus a nicer hotel.
Stayed 1 night in Sep 2023
Response from AJ on Oct 1, 2023
Sorry to hear you did not had satisfied stay with us. We had stoped serving breakfast about one year ago and update the info on majority of the websites including expedia but we are sorry for the confusion also while checking found out that night you stayed with us we had lot of construction workers from same company so they must be having their weekend time off. but we again sorry the inconvienced that caused. Thank you again for staying with us.

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from knights inn on Oct 1, 2023
Thank you!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place should be closed down. The pet dander was over whelming. Very unhealthy. This place needs to be completely renovated.
Stayed 2 nights in Sep 2023
Response from knights inn on Sep 19, 2023
We are very sorry to hear that you had unpleasant stay.

6/10 Okay

Bryce

Traveled with partner
Disliked: Amenities, property conditions & facilities
Definitely an old, outdated motel. Mostly clean, sheets had a few faded stains, bath tub had rust stains by the drain. Tile above the bath tub had dark grout that could be moldy and the shower curtains were old and a little mildewy. The outlets by the lamps didnt work so had to charge phones on the floor, but they at least worked. We stayed here because we couldn't find anywhere else on parents weekend. The checkin went smoothly and the front desk person was very friendly. While motels are typically expected to be no frills, perhaps updating the bathroom to get rid of blue tub and blue toilet. Also the mattresses were quite hard and uncomfortable.
Stayed 2 nights in Sep 2023
Response from knights inn on Sep 19, 2023
Thank you for staying with us. we appreciate you taking time to review us. your feedbacks are very important will be considered at high priority.thank you again

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from knights inn on Sep 19, 2023
Thank you

8/10 Good

Carol

Traveled with partner
Liked: Staff & service, property conditions & facilities
We had a good stay. Clean, quiet, no weird smells. I just wish they served breakfast like Expedia said they did.
Stayed 1 night in Aug 2023
Response from knights inn on Sep 11, 2023
thanks

10/10 Excellent

Jacolyn

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay with our dog. The lawns are beautiful as well as the views. And there is a nice dog park across the street. Room was large and comfortable.
Stayed 2 nights in Aug 2023
Response from Aj on Aug 14, 2023
We are glad that you liked and enjoyed your stay with us. Thank you.

10/10 Excellent

Jan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value!
Room was surprisingly spacious! I travel for business and it was perfect for my needs (I don't need a pool or breakfast, just a clean, comfortable room with room to work). My only complaint was that the desk was sticky. Fortunately there was a table and sitting area where I was able to do my paperwork.
Stayed 1 night in Jul 2023
Response from Aj on Aug 14, 2023
Thank you. Hope to see you soon.

2/10 Terrible

Natsuki

Stayed 3 nights in Jul 2023
Response from AJ on Aug 21, 2023
SORRY and thank you for putting a review without staying.

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Wonderful family running the motel. This is my second stay within two months. Would come back for sure. Large room. Old, yes, but there are benefits with that. Love having my car right outside of my room vs having to use cruddy motel elevators and hallways. Super quiet as there is no one above or below you.
Stayed 1 night in Jul 2023
Response from AJ on Aug 21, 2023
Scott, I really appreciate your kind words, thank you for supporting small business we are trying our best to provide best service possible with available resources. but i deeply appreciate your kind words. Thank You we look forward to see you in future. and really happy to see you had good stay with us,

8/10 Good

James

Stayed 1 night in Jul 2023
Response from Knights inn on Sep 11, 2023
thanks

10/10 Excellent

VICKIE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023
Response from Aj on Aug 14, 2023
Thank you

6/10 Okay

Linda

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The room was much bigger than most. It was clean, but bathroom & fixtures needed repair. Quite clean & good value for short stay.
Stayed 2 nights in Jun 2023
Response from Aj on Aug 14, 2023
Thank you

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Hidden gem. Great family running the property. Large clean room. Would definitely stay here again.
Stayed 1 night in Jun 2023

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Overall the unit was extremely clean. Everything was perfectly and its place with detail. No complaints except the age of the bathroom is showing but yet it was functional and extremely clean. Very good experience overall
Stayed 1 night in Jun 2023
Response from Knights Inn on Jun 24, 2023
Thank you for taking out time and giving us feedback. We are happy to hear that you had great experience.

4/10 Poor

Michael

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The property was clean and it was quiet. I interacted with staff at check-in but that was the only contact I had with anyone. There were a number of electrical outlets that didn't work in the room and lights that initially worked eventually didn't. There was a sign in the bathroom "Outlets are not grounded". Not sure if this property meets electrical code for occupancy. The price was right but because it was graduation weekend at the local university, rooms were at a premium.
Stayed 1 night in May 2023
Response from Knights inn on May 25, 2023
Thank you so much for staying with us. We will make sure to have our maintence team look the issues in the room.

8/10 Good

CHARLES

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in May 2023
Response from Knights Inn on May 25, 2023
Thank You for staying with us.

6/10 Okay

Roberta

Liked: Cleanliness, room comfort
Stayed 1 night in May 2023
Response from Knights Inn on May 25, 2023
Thank You for staying with us.

10/10 Excellent

Corinne

Stayed 1 night in May 2023
Response from Knights Inn on May 25, 2023
Thank You for staying with us.

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities
Clean but aged
Stayed 2 nights in May 2023
Response from Knights Inn on May 25, 2023
Thank You for staying with us.

4/10 Poor

Amy

Traveled with partner
Disliked: Staff & service, amenities
The cable did not work and the internet would not work the ice bucket was nasty had not been cleaned there was dirt and hair in it
Stayed 3 nights in Apr 2023
Response from Manager on Apr 11, 2023
Dear Amy Though we are grateful you chose us to host your stay, we regret that you didn't have the visit you expected and deserved. What you have described does not convey the high-quality standards we strive to uphold, and we are sincerely sorry about the inconveniences you encountered with our accommodations. Cleanliness is one of our top priorities and will be discussed promptly as we make the appropriate changes. That said, we appreciate you for bringing your concerns to our attention, and we hope you consider staying with us again in the future for a better visit. Once again thank you for your feedback and business.

6/10 Okay

Barbara

Traveled with partner
Disliked: Amenities, property conditions & facilities
Very old, needs repair. Staff was friendly.
Stayed 1 night in Mar 2023
Response from Manager on Apr 11, 2023
We do appreciate your feedback and would like to tell you that we are in process of updating/repair. Thanks again for your business.

10/10 Excellent

Nedzad

Stayed 1 night in Mar 2023
Response from Manager on Apr 11, 2023
Thanks for your feedback. We appreciate your business. Hope to see you when ever you are in town.

8/10 Good

David K

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Much improved from before.
I stayed in this motel a few years ago. It has really improved since then, so much so that I can definitely recommend it now to people who want value and simplicity, without any frills. I hope that the property can continue to improve. The room I had was fully renovated, and everything was clear and comfortable. The exterior still needs lots of work, and there is a very pleasant outdoor area that has potential.
Stayed 2 nights in Mar 2023

4/10 Poor

Amber

Disliked: Cleanliness, property conditions & facilities, room comfort
Poor
They had construction of some kind going on at 3am which kept me awake. The water never got warm and the beds where not very comfortable
Stayed 1 night in Mar 2023
Response from Guest Relations on Mar 13, 2023
Dear Amber,Thank you for reaching out, though we're distressed to learn about the experience you've described. It is truly upsetting to hear this, as we work hard to impress. Nonetheless, thank you for bringing your concerns to our attention. Our dedicated team will address them immediately and ensure we always present our accommodations in the best light. In the future, we hope you consider returning and giving us another chance to change your perceptions.

8/10 Good

Rex

Stayed 1 night in Feb 2023

8/10 Good

Jasmynn

Traveled with pets
Liked: Cleanliness, staff & service, amenities
Surprisingly cozy for a motel. The fridge is a great size, the tv is nice, and the Wi-Fi is a decent speed, buuut the bathrooms could use a bit of an update but I think this place is great.
Stayed 1 night in Jan 2023
Response from knights inn on Feb 5, 2023
Thank you for staying with us.

10/10 Excellent

Shawntel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was a little skeptical because it is an older motel, and we had a bad experience with our last motel stay at a different motel. But the insides of the room were very clean. All of the linens were clean nothing was damaged or worn out or torn up, it was a very comfortable stay with a very budget friendly rate.

8/10 Good

Boyd

Stayed 1 night in Dec 2022

6/10 Okay

Roy

Inn
Older inn could use updating. Heat system dad
Stayed 6 nights in Nov 2022
Response from knights inn on Nov 27, 2022
Thank you for staying with us. we appreciate the feedback.

2/10 Terrible

Heather

Stayed 1 night in Nov 2022
Response from knights inn on Nov 27, 2022
Thank you for staying with us. we appreciate the feedback.

8/10 Good

Piero

Stayed 3 nights in Nov 2022
Response from knights inn on Nov 27, 2022
Thank you for staying with us. we appreciate the feedback.

2/10 Terrible

Karen

Traveled with family
Liked: Cleanliness, staff & service
They have no actual handicap accessible rooms even though they will sell you one.
Stayed 3 nights in Oct 2022
Response from Guest Relations on Oct 31, 2022
Dear Karen,We're sorry to hear about the experience you described. We encourage you to reach out to us offline so that we can gather more information and better assist you with this matter. Thank you, and we hope to hear from you soon.

8/10 Good

Kathie

Stayed 1 night in Sep 2022

2/10 Terrible

Janet

Stayed 1 night in Sep 2022

10/10 Excellent

martha, whittier

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is great it has ample parking. Rooms are huge. A little outdated but worth every penny
Stayed 1 night in Sep 2022