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더 쿠랄빈 밸리 여행 후기

4 out of 5
더 쿠랄빈 밸리
1 Routely Drive, Kooralbyn, QLD

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 346개 이용 후기 중 80개" "
평점 8 - 좋아요. 346개 이용 후기 중 112개" "
평점 6 - 괜찮아요. 346개 이용 후기 중 73개" "
평점 4 - 별로예요. 346개 이용 후기 중 49개" "
평점 2 - 너무 별로예요. 346개 이용 후기 중 32개" "

7.4/10

청결 상태

8.2/10

직원 및 서비스

6.2/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

4/10 - 별로예요

Peter

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The Property is looking very tired run down. Whilst it is aging, it could still be kept clean and tidy. Windows dirty, balcony filthy. There appears to be no maintenance being done on the property
2024년 4월에 3박 숙박함
답변 제공: Guest Relations 님, 2024년 5월 12일
Hi Peter, thank you for your feedback. We are disappointed that it appears that you did not enjoy your stay here with us. We do hope that you will come again to see the improvements and updates that are currently taking place within the Resort, and that your next experience with us will be more enjoyable for you.

2/10 - 너무 별로예요

Jesse

가족 여행
Not very happy at all
2024년 3월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 3월 27일
Hi Jesse, thank you for your feedback. It is a shame that you did not enjoy your time here with us and were left unhappy. Without any further information, it is difficult to understand fully how we could strive to improve your outlook and rectify issues that you may have. We do hope that you consider staying with us again in the future so that we can make your stay with us more enjoyable and memorable.

6/10 - 괜찮아요

sarah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
This property was probably gorgeous in its heyday but is very rundown. The worst part was that no one was there when we arrived and the lobby was locked up. This was 830pm and we had not received any communication about a “no later than”… check in time. We had to call three numbers to finally reach someone who could come let us in. At no point was there ever an apology or acknowledgment as to the inconvenience. Furthermore we had splurged on the “penthouse” which is not a penthouse at all really. Not much larger than a regular room. We played 9 holes of golf but were charged for 18. Having said this, the staff we did meet were incredible, especially the lovely fellow at the halfway hut who stuck out there even in a monsoon. The golf course is beautiful and filled with kangaroos. Also sadly very run down. Pies at the turn were 👌.
2024년 2월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 3월 27일
Thank you Sarah for your feedback. It is unfortunate that there was a breakdown in communication about your arrival and check-in processes. We do try to cover as much information as possible in our Booking Confirmation Letter to help our guests have the most information available to them prior to their stay, which does also include the opening hours of reception for checking in. Whilst it is disappointing to hear that you were unhappy with various aspects of your stay, we do appreciate you taking the time to inform us of ways that we can improve. We strive to try and make every guests experience a memorable one, and it seems that this was not the case for you. We do hope that you return for another stay in the future so that we can restore your expectations.

4/10 - 별로예요

Kevin

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The room itself had no seating so had to sit on the bed , the bathroom flooded every time we showered, one of the tv’s didn’t work. There was no internet in the rooms although this was advertised as available. Went to play on the driving range but couldn’t as the machine was broken. There was a plastic shower cap covering the smoke alarm which is a bit scary. All staff were very friendly. It was like staying in a cheap motel.
2024년 1월에 3박 숙박함

10/10 - 훌륭해요

JULIE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함

8/10 - 좋아요

Akane

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
2024년 1월에 1박 숙박함

8/10 - 좋아요

Peter

좋아요: 청결 상태, 직원 및 서비스
Good hotel with a lot of potential.
Hotel was clean and comfortable. Room air con tempremental - one minute very cold and then warm, without even touching the dial. Showing its age but that did not impact on our stay. Service was great. Lillies restaurant not open for dinner but local pavilion open and a short walk or free shuttle away. Pool area good with a nice spa pool. Golf was great.
2024년 1월에 1박 숙박함

8/10 - 좋아요

Michael

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
pool was nice but around it needs a good clean some things need upgrade
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Leigh-anne

가족 여행
좋아요: 객실의 편안함
별로예요: 직원 및 서비스
Some sprucing needed.
The maid service came and gave new towels and removed Garbage but did not clean coffee cups, replace teabags etc, or make the beds. The photo below shows a bug found in the bed clothes. Reception was not manned on arrival and payment was taken before arrival when I indicated I would pay at arrival according to options on the booking form. The resort was looking tired, some repairs looked dodgy the garden seemed a bit overgrown and the lagoon didn't look full or running very well.
A bug in the bed clothes. Yuck.
2024년 1월에 2박 숙박함

8/10 - 좋아요

Gavan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Golf course is fantastic , a credit to the understaffed greenkeepers considering i stayed a few days after the xmas storms of 2023. Alan and Georgia in the pro shop nice and friendly and professional. Actual resort is older 90's style which i didnt mind and for the price (penthouse for under $500 for 3 nights) i thought was fair value. Not much to do there if your not a golfer but would recommend one or two nights for non golfers. Kangaroos everywhere etc and a couple of snall pools, Pavillion Tavern 2-300 metre walk, once again older but food okay.
2024년 1월에 3박 숙박함

6/10 - 괜찮아요

Tanya

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Staff were helpful and great. Property is extremely run down.
2024년 1월에 2박 숙박함

6/10 - 괜찮아요

Maria

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
My room had cockroaches. It needs a good cleaning. The bathrooms had toilet paper half full so they had already been used. I have been to the hotel on several occasions but this time I saw it deteriorated and lacked cleanliness.
2023년 12월에 2박 숙박함

4/10 - 별로예요

Yaowanad

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함

10/10 - 훌륭해요

Seojun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Calvin

단체 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel room need to be refurbished, pool need to be clean…. Staff is friendly but it wasn’t a nice experience due to power shortage in whole area.
2023년 12월에 1박 숙박함
답변 제공: Management Team 님, 2024년 1월 16일
Thank you for your feedback. You were unfortunate that your stay was impacted by a major weather event. The power was out for over 24 hours a we were very limited on what we could do in that time.

4/10 - 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Gaven

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is very run down. It would be an absolutely amazing place if it was kept in good condition. It's actually quite sad because I think it must have been amazing when it was first established. It's just been neglected. The staff are wonderful though.
2023년 12월에 1박 숙박함
답변 제공: Management Team 님, 2024년 1월 16일
Thank you for your comments. The Resort itself is about 40 years old and was abandoned for nearly 6 years. We try our best to keep up with maintenance issues.

8/10 - 좋아요

Teressa

좋아요: 청결 상태, 직원 및 서비스
It was just an overnight stay. Staff are welcoming. Room was clean. Good privacy. Chose bed n breakfast. Breakfast buffet was very good. Grounds a lovely. Would stay there again.
2023년 11월에 1박 숙박함

4/10 - 별로예요

Leo

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Yuri

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Peaceful tranquil stay for the whole family
Lovely quiet country town with beautiful peaceful surrounds. We were there only for a night passing through but will definitely be back again.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Maria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A good hotel to relax. The pool was amazing and the customer service was excellent. We only had a problem with the hot water in the room. No cold water came out. The water came out very hot. difficult to take a shower.
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Rebekah

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

8/10 - 좋아요

Hazel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful area.
2023년 9월에 1박 숙박함

8/10 - 좋아요

Celina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely quiet scenery, walking distance to local pub. Good dining options . Lilys restaurant chef cooks delicious food options . Friendly staff and locals. Everything you need in one location! Been before and will definitely keep coming back.
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Amanda

2023년 9월에 1박 숙박함

8/10 - 좋아요

Lin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Spacious & quiet
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

JOHANN

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was for us very quiet and peaceful. Would like to know if you got selfcontained areas, units to book for weekends or a week? Otherwise everything was more than i expected would recommend it to anyone who will ask me to go there.
2023년 9월에 2박 숙박함

8/10 - 좋아요

Neil

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Great staff and food was awesome. Bed was super comfy and the view was spectacular.
2023년 8월에 2박 숙박함

4/10 - 별로예요

Chelsea

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Paid $300 for a room that was run down and the whole facility itself needs work so run down the decking out the front of Lillies all broken and unsafe I have young kids and was worries for them running along this..
2023년 8월에 1박 숙박함

8/10 - 좋아요

Praveen 님, Brisbane

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall good
2023년 8월에 1박 숙박함
답변 제공: Resort Manager 님, 2023년 8월 3일
Hi Praveen, Thank you for your review we really hoped you enjoyed the lovely resort and scenery.

6/10 - 괜찮아요

Brett

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Staff were excellent the room was clean bed very comfortable The only problems were tv nearly off wall it wasnt a smart t.v. hole in wall with cables sticking out The bathroom had chipped tiles on edge of bath Overall the place is clean but very outdated
2023년 7월에 1박 숙박함
답변 제공: Resort Manager 님, 2023년 8월 3일
Hi Brett, thank you for your review we will look into your maintenance issue, yes it is an older hotel that we are slowly upgrading. we do have a lovely team working here.

10/10 - 훌륭해요

Leanne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A lovely stay in beautiful accommodation with wonderful staff. Definitely recommend.
2023년 7월에 1박 숙박함
답변 제공: Resort Manager 님, 2023년 8월 3일
Hi Leanne, yes, it is a beautiful resort. we are glad you enjoyed your stay.

8/10 - 좋아요

Holly

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Nice staff, clean in room but needs maintenance.
2023년 7월에 1박 숙박함
답변 제공: Management Team 님, 2023년 7월 16일
Thank you for your feedback. Our staff work hard to make your stay an enjoyable one. The new Managers are working hard to bring the Resort back to it's Glory Days but it will take time.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great service at Lillie’s restaurant at the Kooralbyn. Would recommend
2023년 7월에 2박 숙박함
답변 제공: Management Team 님, 2023년 7월 16일
Thank you, your feedback is appreciated. The staff pride themselves on making sure that each guest has a pleasant and enjoyable stay. Hope to see you soon.

8/10 - 좋아요

Aaron

좋아요: 직원 및 서비스
Is showings it age a bit, still a nice getaway
2023년 7월에 1박 숙박함
답변 제공: Resort Manager 님, 2023년 7월 16일
Hi Aaron,Yes, it's an older building but a lovey break and getaway with stunning scenery and amazing staff.

2/10 - 너무 별로예요

Janine

2023년 5월에 1박 숙박함
답변 제공: Kooralbyn Team 님, 2023년 8월 3일
Hi Janine, we are sorry to hear that the resort did not meet your expectations. We are doing our best to get on top of the presentation and maintenance of the resort how can we make it better next time?

10/10 - 훌륭해요

Shayne

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Fantastic staff with a well maintained property. For the price, this is the best accomodation I've stayed at for a long time.
2023년 6월에 1박 숙박함
답변 제공: Guest Relations Officer 님, 2023년 7월 6일
Thank you for your review. We are glad that you enjoyed your stay and we hope to see you again soon.

10/10 - 훌륭해요

Pauline

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The restaurant was Very under staffed,,, was confusion and frustration with customers not getting meals.. and Leaving..... Because there is NO table numbers......and the wait was to long.... Food was Very Nice. eventually...
2023년 6월에 1박 숙박함
답변 제공: Guest Relations Officer 님, 2023년 7월 6일
Thank you for your review. Our apologies for the inconvenience with obtaining your meals but we are glad that you enjoyed your food. Due to our remote location we have a high staff turnover and difficulty obtaining staff, but we are trying to entice staff to come to the Resort.

6/10 - 괜찮아요

Rex

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Old Great buffet breky
2023년 6월에 2박 숙박함
답변 제공: Guest Relations Officer 님, 2023년 7월 6일
Thank you for your review. The Resort is 40 years old and has had it's share of troubles over the years. However the new Managers are getting on top of the issues and the resort will improve over time. We are glad that you enjoyed your breakfast, we have been working on improving the breakfast experience.

6/10 - 괜찮아요

Edwina

2023년 5월에 2박 숙박함
답변 제공: Resort Manager 님, 2023년 5월 14일
Hi Edwina thankyou for your stay we hope to see you again in the future.

2/10 - 너무 별로예요

Roger

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
No Hot Water
2023년 5월에 1박 숙박함
답변 제공: Resort Manager 님, 2023년 5월 14일
Hi Roger,we have 6 heaters here and plenty of hot waterdid you let us know there was a problem during your stay.

6/10 - 괜찮아요

Robert

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room we had was in dire need of renovation. Big holes in the wall behind the television: tiles/ stoneware missing from the bath/shower exposing sharp metal edges: cockroach in the tea cup we had left from the night before. Reminded me of some Asian regional hotels we've stayed at but with inflated Aussie prices. Balcony door lock missing, flyscreen door with holes in: a large metal strip laying on the floor near the balcony door.
2023년 5월에 1박 숙박함
답변 제공: Resort Manager 님, 2023년 5월 14일
Hi Robert, I'm sorry to hear that your stay was not satisfactory we are working on our maintenance issues as it is an older hotel but if you would have notified us of any of the issues we could of addressed them straight away.

10/10 - 훌륭해요

John

2023년 5월에 1박 숙박함
답변 제공: Resort Manager 님, 2023년 5월 6일
Hi John, thankyou for your lovely review and glad you had a wonderful stay.

8/10 - 좋아요

Gail

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스
Easy to access surrounding areas for work. Friendly and helpful staff.
2023년 4월에 3박 숙박함
답변 제공: Resort Manager 님, 2023년 5월 6일
Hi Gail, Thankyou for your lovely review we look forward to seeing you again

4/10 - 별로예요

Rhonda

2023년 4월에 2박 숙박함
답변 제공: Resort Manager 님, 2023년 5월 6일
Thankyou for your review. is there anything we can can do to improve your stay next time?

4/10 - 별로예요

Michelle

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This resort is very old and run down. There was no hot water for the duration of our 2 day stay. The water was cool to semi lukewarm so we had very quick showers. I called reception on the second night and although she was very apologetic and explained that the maintenance man was continually "jumping the fence" to check the gas tanks there was nothing she could do as the resort was full and everyone was having a shower in the evening and I should maybe wait and try and have a shower much later on in the evening when everyone has gone to bed, she also suggested I boil the kettle and have a basin bath. I feel this holiday was a waste of my hard earned money as I did'nt pay over $500 for a weekend of no hot water and then be told to have basin bath. Now, I must mention that the reception lady did say that they couldnt get a plumber out over the long weekend, which ok, I understand and I did'nt want to go on, but we found this comment questionable as when you take a look around and notice how run down and unkept the facility is then you can't help but wonder if the plumbing problem is a regular occurance as there appears to be no regular maintenance being carried out on the property. So our experience was not a positive one which is pity as the place has potential.
2023년 4월에 2박 숙박함

2/10 - 너무 별로예요

Rick

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
No, no and no! Save your money and go elsewhere until this property is actually habitual. Unfortunately didn’t get to experience this resort in its heyday. I’m sure it was amazing. Have stayed a few times over the last couple of years and have learnt not to have high expectations at all but did previously enjoy the natural beauty of Kooralbyn and the golf course etc. This place has so much potential as a retreat from the stress of Brisbane and the Gold Coast. It’s such a shame to see it die such a slow undignified death. It needs to close until it is fit for purpose. Staff do their best but seriously, close down. Never again until the accommodation is not a hazard!
2023년 3월에 1박 숙박함

2/10 - 너무 별로예요

Terri 님, Armidale

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The whole experience was disappointing from start to finish. The pictures on the website do not reflect the current state of the “resort”. It is completely run down and at times you didn’t feel safe. Furniture and railings on balconies were falling apart. Lights flickering in rooms. Algae growing on pool floor. Mould growing everywhere. Large palm fronds falling throughout the gardens just missing clientele. The whole place feels sad and tired. It is a hazard and needs some serious maintenance before it is open to the public.
2023년 3월에 1박 숙박함

4/10 - 별로예요

David

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Real tired!
Old property, very tired. Lukewarm water and low pressure. Pool dirty and unusable. Not much good to say but pretty location.
2023년 2월에 1박 숙박함