โAn amazing stay with great views of the city from the hot tub. We loved how close the home was to the city without feeling like we were in a too crowded place.โ
โPlace was very nice, only thing lacking was communication. I reached out prior to visit along with during visit regarding a late checkout, but never heard back until I tried and reached out to a different source. Hotel was very nice and equipped with everything we needed, would gladly stay again!โ
โThe place was tidy and big.
Especially shower! It had full warm water and clean bath.
One thing to mind is the location. It is quite far from the city center, but everything was great. The staff was available via expedia messenger.โ
โwe had a good experience at this hotel - with check in, out, our room was lovely, there is a mini kitchenette although we didnt use it was nice to have if needed. would recommend to friends. free parking. easy to get to downtown or to go elsewhere. โ
"I usually aim to leave balanced reviews, but our experience at this hotel was quite disappointing. We didnโt receive self check-in information until we contacted the property on the day of arrival, which caused unnecessary stress.
Once there, the front door passcode didnโt work โ not just for us, but for several other guests who were stuck outside in freezing weather during a Reykjavik snowstorm. It's advertised as self-check-in, but it should't be called "Self-Check-in" Hotel if the codes donโt function properly.
The room we were initially assigned also had no working heating, which was hard to accept in such extreme weather. When I called the help desk, I was told to wait until the next day. After informing them that I was traveling with an elderly, we offered a different room. Unfortunately, the heating in the second room failed the next day, and the help desk was unhelpful.
Lastly, the listing says there is free parking, which is true โ but spaces are extremely limited, so donโt count on availability.
Also, if you are not fluent in English, navigating issues here could be challenging and potentially frustrating, as communication might become an additional barrier.
On a positive note, I do want to acknowledge that the customer service team, when reached, was generally helpful and supportive. I truly appreciate that, but I would prefer not to be in a situation where I need to contact the team in the first place."
