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"Good value for the money"

"Breakfast was ok,, not too fancy and not too bad, most staff were very friendly and welcoming at the dining which was great. One or two had great English speaking skill. However, there were a few problems, one was that they rejected my booking because I was one day late due to some flight problems and that’s not acceptable at all. I booked the hotel for 2 days and not one but they gave my room to someone else which is unheard of. The second problem was front staff not understanding English very well and that made it very hard to communicate with them so I gave up talking to them. I believe staff should be attending English lessons at such international hotel by the airport. That’s very important. Staff should also remove their masks because it’s unprofessional and doesn’t show their smiles. By wearing masks people will only see frowny face. Finally, they didn’t check in passengers and there are boards which doesn’t allow you reach the counter which I found it rude. Customers should be able to choose if they. Want to check in automatically or by a person. Overall, I give 3 out of 5 but I have them one extra star to not drop their rating. Hope things get better "

"We arrived tired and hungry, but the seafood buffet and regular Japanese food restaurant was full. It would have been helpful if front desk warned us about making a reservation during checkin. We had no choice but ordered room service for tempura set. They sealed every dish and bowl in plastic wrap, so the fried food became soggy. Thus, we did not have a perfect experience."

"This hotel was a joy. The Breakfast, the Onsen the facilities were way better than I imagined. But the Staff was tremendous! Especially ARIEL. He is good at his job because he loves helping people. He was helpful to us, but that enthusiasm never wavered no matter how many guests needed assistance. This will be our go to hotel every time because of the hospitality we were shown."

"Great location ! Will be back"

"Fantastic"

"It’s a great place to stay while spending a day overnight at Narita airport"

"Great service. Very good breakfast "

"I highly recommend the hotel for its buffet breakfast, varieties and freshness."