โLoved the pools! Our villa was spacious, clean and had everything we needed. Everyone was very friendly, check in and check out was easy. Ample parking. Nice to be out of the main town, so nice and quiet. Close to the wildlife park and a supermarket. Easy distance to the beach for morning sunrises. Would def stay again!โ
โBest trip and hotel in the world! The employees are kind and super accommodating. Donโt need to worry about anything they are organised e.g. they booked a shuttle for me and I didnโt even provide any details and they came into the airport to find me. Food is amazing at Alucco and room service was amazing too! We will be staying here again very soon! โ
โKitchen facilities were great. Security was great. The pools were fantastic. Beds were a bit soft. The light from outside the property made me wake up throughout the night as I thought it was morning all of the time.โ
โEasy check in and check out. Great walking distance to Main Street with all restaurants, little supermarket nearby too. Parking onsite. Our two-bed downstairs apartment was comfortable, had everything we needed for our 2 nights. Bonus is the washer and dryer. Great place to stay, would recommend it for a short stay!โ
โCheap quick and the closest to where I was to find somewhere to have a shower and sleep after 24 hours of driving the room was great when I get back up there again I will be making another booking to stay here again โ
โI arrived late in the evening from the Gold Coast to Cairns, feeling tired after a long travel day. But the warm welcome I received made all the difference. The male staff member not only contacted me in advance but also opened the gate and greeted me with such kindness and professionalism โ better than most 5-star hotel receptions Iโve experienced.
The room was spotless โ so clean and well-maintained that I almost felt it was too good to enjoy alone. The cleanliness was truly top-tier,...
"Positive Experience:
This was my third time staying at this hotel in Cairns, and once again, it was a pleasant experience overall. I arrived early in the morning, and a kind Japanese staff member at the front desk went out of their way to assist me with an early check-in for an additional fee. Thanks to them, I was able to settle in comfortably after a long flight.
Moreover, as I had requested in advance, I was given a room at the corner side with the best view, which I truly appreciated. It made my stay even more enjoyable.
Areas for Improvement:
However, there were a few disappointing aspects during this visit.
Firstly, the shower gel in the bathroom was completely empty, with only a bit of water left inside. Iโm not sure whether the previous guest used it all or took it, but it seemed the housekeeping staff had not checked or refilled it before my arrival. This is something that definitely needs more attention.
Secondly, after checking out the next day, I was informed that my swimming trunks had been blown off and had fallen to a lower level. When I asked about retrieving them, I was simply told that it was difficult since check-ins were ongoing. The response felt rather dismissive.
In particular, the female staff member at the front desk in the afternoon did not seem very willing to help, which left me slightly disappointed. One of the main reasons I"
