야외 수영장, 일광욕 의자
예약 가능 여부 확인

서프 앤드 샌드 리조트 여행 후기

4.5 out of 5
서프 앤드 샌드 리조트
1555 S Coast Hwy, Laguna Beach, CA

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 1002개 이용 후기 중 660개" "
평점 8 - 좋아요. 1002개 이용 후기 중 188개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 79개" "
평점 4 - 별로예요. 1002개 이용 후기 중 46개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 29개" "

9.0/10

청결 상태

9.2/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

6/10 - 괜찮아요

David

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The view from our room was wonderful. We truly enjoyed being in our room and how easy it was to access the beach. However the rest of the property was out of sorts due to the construction. The staff was very nice, especially the bell staff.
2024년 4월에 3박 숙박함
답변 제공: Norm H. 님, 2024년 5월 2일
Thank you for your review and feedback. We hope to welcome you back soon to see the reimagined resort this summer!

8/10 - 좋아요

Judith

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our stay at this beautiful hotel, the only reason I gave it 4 stars was it was under construction
2024년 4월에 4박 숙박함
답변 제공: Norm H. 님, 2024년 4월 25일
Dear Judith,Thank you so much for your review and feedback. We can't wait to welcome you back once our reimagination of the resort is complete.Kind regards

8/10 - 좋아요

Wayne W

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a very nice room right on the water and the staff was excellent. I understand that they are under renovation, but I believe that since they have not maintained the beachside resort atmosphere, there should be a rate reduction. The Splash bar and restaurant are not inviting. I'm not a complainer but had to express our disappointment.
2024년 4월에 2박 숙박함
답변 제공: Norm H. 님, 2024년 4월 22일
Thank you so much for your feedback and review. I apologize for the issues you experienced during your stay. As part of our continued commitment to our valued guests, we have begun an exciting property-wide transformation! This transformation will build upon our celebrated legacy established in Laguna Beach over the past 75 years, inviting you to create memories for generations to come. Upon completion, Surf & Sand Resort will emerge entirely reimagined, with brand new luxurious guest rooms, gorgeous bathrooms, state of the art technology, new air conditioning and heating systems, updated finishes throughout the property, a new pool deck, and an awe-inspiring arrival experience complete with an ocean view lobby and lounge. Would love to speak to you about your stay in more detail. Feel free to reach out to me at any time. Thank you again for the feedback and we look forward to welcoming you back soon.Kind regards.

8/10 - 좋아요

Mari

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 2박 숙박함
답변 제공: Norm H. 님, 2024년 5월 2일
Thank you for your review.

6/10 - 괜찮아요

Tanya

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Ughhh there’s STILL construction going on. Our view was half ocean/half under construction building with scaffolding and tarps. The entrance is inconvenient and small. We were staying at the big end property up the street (highly recommend) 2 years ago and Surf and Sand was under construction back then! Shouldn’t be charged so much for a place under construction! Not to mention the whooping $45 a night to PARK along all the other ridiculous resort fees and CA special taxes.
2024년 3월에 3박 숙박함
답변 제공: Norm H. 님, 2024년 3월 26일
Thank you for taking the time to leave a review and for your valuable feedback. As part of our continued commitment to our valued guests, we have begun an exciting property-wide transformation! This transformation will build upon our celebrated legacy established in Laguna Beach over the past 75 years, inviting you to create memories for generations to come. Upon completion, Surf & Sand Resort will emerge entirely reimagined, with brand new luxurious guest rooms, gorgeous bathrooms, state of the art technology, new air conditioning and heating systems, updated finishes throughout the property, a new pool deck, and an awe-inspiring arrival experience complete with an ocean view lobby and lounge. Would love to speak to you about your stay in more detail. Feel free to reach out to me at any time. Thank you again for the feedback and we look forward to welcoming you back soon.Kind regards.

8/10 - 좋아요

Aimee

2024년 3월에 1박 숙박함
답변 제공: Norm H. 님, 2024년 4월 15일
Thank you so much for your review. Hopefully we can welcome you back soon.

10/10 - 훌륭해요

Heather

2024년 3월에 3박 숙박함
답변 제공: Norm H. 님, 2024년 4월 15일
Thank you for the great review. We hope to see you again soon.

10/10 - 훌륭해요

Barbara 님, Omaha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Right next to the ocean! What a delight
2024년 2월에 4박 숙박함
답변 제공: Norm H. 님, 2024년 3월 4일
Thank you for your great review. See you again soon!

10/10 - 훌륭해요

Robyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Surf and Sand Resort. Laguna Beach
We had a very nice time. The hotel was conveniently located. We used the free trolley to get around because lots of traffic and parking issues.
View from our balcony.
2024년 2월에 2박 숙박함
답변 제공: Norm H. 님, 2024년 2월 26일
Dear Robyn,Thank you so much for your great review. Love all your beautiful photos! Hope to see you again soon.

8/10 - 좋아요

Jose

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Very peaceful if your looking for somewhere to relax.
2024년 2월에 2박 숙박함
답변 제공: Norm H. 님, 2024년 2월 6일
Dear Jose,Thank you for your review! We appreciate your kind word and glad you had a great stay.Kind regards,

10/10 - 훌륭해요

Austin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely my favorite hotel right now! Amazing views from the room! Look out the window and the ocean is right there unobstructed. Bed comfortable, bathroom nice, and pool very clean and relaxing. The best part about this place is their staff. The customer service is top notch! Everyone to valet, maintenance, front desk, you name it, all employees were so nice, attentive, professional, and friendly. Made for a wonderful vacation.
답변 제공: Norm H. 님, 2024년 2월 6일
Dear Austin,Thank you for your feedback and your great review. So glad to hear you had a wonderful time. We hope to welcome you back soon.Thanks again,

10/10 - 훌륭해요

Gerald

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The view was outstanding. The restaurant was exhalant.
2023년 12월에 3박 숙박함
답변 제공: Norm H. 님, 2024년 1월 16일
Thank you for the review and feedback. Glad you enjoyed the view and restaurant. See you again soon.

10/10 - 훌륭해요

Terri

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The ocean view is amazing and the staff and customer service is outstanding.
2024년 1월에 1박 숙박함
답변 제공: Norm H. 님, 2024년 1월 16일
Thank you so much for the great review and feedback. We hope to see you again soon.

10/10 - 훌륭해요

Brian 님, Pacific Palisades

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome nice staff
2023년 12월에 1박 숙박함
답변 제공: Norm H. 님, 2023년 12월 18일
Dear Brian,Thank you for your review. Glad our staff were able to take care of you.Sincerely,

10/10 - 훌륭해요

Andrew 님, Thornton

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wow, where do I even start… Surf and Sand is the most prime location and literally right on the beach. Everything is walkable. The staff was so friendly and helpful with all our needs. The room was wonderful (Srufside) and the bed and bedding was very comfortable. The pool was heated and the hot tub was perfect. The food and drinks were delicious. The construction was hardly noticeable. Only noticed once when at the coffee shop, but more out of curiosity. We never heard anything! Overall a spectacular place!
2023년 12월에 4박 숙박함
답변 제공: Norm H. 님, 2023년 12월 18일
Dear Adrew,Thank you for your review and feedback. We are so glad you had an amazing time at the resort. We can't wait to welcome you back soon.Kind regards,

10/10 - 훌륭해요

Allen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Norm H. 님, 2023년 12월 18일
Thank you for your review.

2/10 - 너무 별로예요

Julie

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bad food and people are not friendly!
Splash restaurant was very bad food at thanksgiving dinner and next morning breakfast! So so bad. After that we went outside eating. We eat dinner and breakfast so bad! Not like before! We are come stay every thanksgiving day 3-4 day ! You need check the splash restaurant workers or manager need retraining dad! Even heating wasn’t working! At room. I want to see this message to GM . If they don’t fix . They need change the GM.
2023년 11월에 2박 숙박함
답변 제공: Norm H. 님, 2023년 12월 6일
Dear Julie,Thank you for your review and feedback. I apologize for the issues you experienced while at the resort. We have shared your feedback with our upper leadership team and our GM. Please reach out to us directly so we may discuss in further detail with the issues you experienced. Kind regards.

6/10 - 괜찮아요

Kendra 님, Long Beach

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
This property will be nice after the renovations but right now it’s not a 5 star property. Very average room. Overpriced food and drinks. Either pay more and go to the Ritz or less and you will find comparable hotels on the beach nearby.
2023년 11월에 2박 숙박함
답변 제공: Norm H. 님, 2023년 12월 6일
Dear Kendra,Thank you for your feedback and review. I apologize for the issues you experienced during your stay. As part of our continued commitment to our valued guests, we have begun an exciting property-wide transformation! This transformation will build upon our celebrated legacy established in Laguna Beach over the past 75 years, inviting you to create memories for generations to come. Upon completion, Surf & Sand Resort will emerge entirely reimagined, with brand new luxurious guest rooms, gorgeous bathrooms, state of the art technology, new air conditioning and heating systems, updated finishes throughout the property, a new pool deck, and an awe-inspiring arrival experience complete with an ocean view lobby and lounge. Would love to speak to you about your stay in more detail. Feel free to reach out to me at any time. Thank you again for the feedback and we look forward to welcoming you back soon.Kind regards.

10/10 - 훌륭해요

Launa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
First time staying here and it definitely won’t be my last Amazing property with the best amenities and staff
2023년 11월에 1박 숙박함
답변 제공: Norm H. 님, 2023년 11월 27일
Thank you for your feedback and great review. We hope to see you again soon.Kind regards.

10/10 - 훌륭해요

Cynthia 님, San Fernando

2023년 11월에 1박 숙박함
답변 제공: Norm H. 님, 2023년 12월 18일
Thank you for your review.

2/10 - 너무 별로예요

Michael

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was treated poorly by security made us feel unwelcome, but continued to come at me and my girlfriend after I said we were guest multiple times. Just extremely unprofessional uncalled for and not the actions of a 4 to 5 star hotel.
2023년 11월에 1박 숙박함
답변 제공: Norm H. 님, 2023년 11월 25일
Dear Michael,We would like to thank you for contacting us and letting us know that your recent stay was not up to the standards that you expected.We strive to provide the best service in the industry, and we apologize that your experience was not the best. We have addressed your issue with our staff and have taken the appropriate action to correct the problem. We hope that your next stay will be better and please feel free to contact us and let us know about your next visit with us or with any comments or questions.Sincerely,

8/10 - 좋아요

Benjamin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great staff and loved the sound of the ocean - you literally couldn’t be closer! The property is under going a full renovation but there is minimal noise in the day and zero at night/morning. The property does need some updating so great they are investing. The food at the restaurant is excellent and there are lots of dining options within walking distance for breakfast, lunch and dinner. You could tell all the staff cared about the hotel and most had been there a lot time which says a lot about the care and attention they put in. Excited to see what the new rooms look when we return.
2023년 10월에 3박 숙박함
답변 제공: Norm H. 님, 2023년 11월 6일
Dear Benjamin,Thank you for the great review and feedback. We are so lucky to be directly on the ocean and get to hear the waves every day. Happy to hear that our staff took such great care of you. We are excited to welcome you back soon.Kind regards.

8/10 - 좋아요

Mary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My daughter and I were upgraded to a penthouse suite and we couldn’t be happier. Best view, fantastic food and friendly staff. Renovations were ongoing, so that was a distraction. Can’t wait to see to upgrading when finished!
2023년 10월에 2박 숙박함
답변 제공: Norm H. 님, 2023년 11월 6일
Dear Mary,Thank you for your review and feedback. Glad you were able to enjoy the penthouse suite and we can't wait to have you back once our enhancements are complete.Thanks again.

8/10 - 좋아요

Alfred

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great Location. Easy walk to the main beach. Dining options are very good.
2023년 10월에 2박 숙박함
답변 제공: Norm H. 님, 2023년 11월 6일
Dear Alfred,Thank you for your review and feedback. We agree the location is hard to beat. We hope to welcome you back to the resort soon.Kind regards.

10/10 - 훌륭해요

Donadrick 님, San diego

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is in a great centeal location to everything on the Laguna strip. Everything was excellent during stay. However, I do have to add one thing that was odd at the end of my stay when I was abt to checkout. I went to the restaurant bar and asked the staffer/bartender if he had change to break a bill…when he handed me the change, he said…”this is for the restaurant, right?” Not sure what he meant by that or what he was trying to imply, and what does it matter what im using it for??? I thought that was odd him asking me that. (I wanted change so I could tip the housekeeping btw, but that was none of his business).
2023년 10월에 2박 숙박함
답변 제공: Norm H. 님, 2023년 11월 6일
Dear Donadrick,Thank you for your review and feedback. Glad to hear you had a great stay. We apologize for the odd encounter in the bar. We will relay your feedback with appropriate management. We hope to welcome you back to the resort soon.Kind regards.

10/10 - 훌륭해요

Summer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Norm H. 님, 2023년 11월 6일
Dear Summer,Thank you for your review. Happy to hear you had a great experience at the resort.Thanks again.

2/10 - 너무 별로예요

Kevin

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Major building works going on that I wasn’t aware of ruined my stay. Dated facilities. Over priced. Broken phone. Failed to send someone to fix. Not the room shown on Expedia site. Terrible stay for big money.
2023년 10월에 3박 숙박함
답변 제공: Norm H. 님, 2023년 11월 6일
Dear Kevin,Thank you for your feedback and review. I apologize for the issues you experienced during your stay. As part of our continued commitment to our valued guests, we have begun an exciting property-wide transformation! This transformation will build upon our celebrated legacy established in Laguna Beach over the past 75 years, inviting you to create memories for generations to come. Upon completion, Surf & Sand Resort will emerge entirely reimagined, with brand new luxurious guest rooms, gorgeous bathrooms, state of the art technology, new air conditioning and heating systems, updated finishes throughout the property, a new pool deck, and an awe-inspiring arrival experience complete with an ocean view lobby and lounge. Would love to speak to you about your stay in more detail. Feel free to reach out to me at any time. Thank you again for the feedback and we look forward to welcoming you back soon.Kind regards.

2/10 - 너무 별로예요

Suja

2023년 8월에 1박 숙박함
답변 제공: Norm H. 님, 2023년 11월 6일
Dear Suja,We apologize we did not meet your expectations. We pride ourselves in only providing the best customer service and making sure all of our guests have amazing experiences. Feel free to reach out to discuss your stay in further detail at any time.Thank you.

4/10 - 별로예요

Eric

연인과의 여행
좋아요: 청결 상태
For the $1,500 spent to stay at this property for two nights, I had high expectations. Surf and Sand did not come close to meeting those expectations. I thought we were staying at a high-end/luxury property and this place does not qualify. We stayed in a JR Catalina Suite with an ocean view private balcony. That sounded great, but in reality we had a balcony with a view of the roof of the building in front of us with the ocean behind it. The view also included an Active walkway that generally had other guests (good afternoon screaming kids), housekeepers, and a friendly painter that we shared our morning coffee with. Not the relaxing time we thought we’d be getting. The room had a portable AC unit connected to the window (which I understand may be better than what other rooms had), but the room was otherwise fine. Ultimately, if the room was half the price I’d not be writing a negative review. It unfortunately comes down to poor value and not meeting my high-expectations that came with that price. Note that I booked this room in early May, so it’s not as though I was booking this the week before when you’d expect to get hit with a higher rate. One last thing - not a single member of their team acknowledged we were there to celebrate our 25th anniversary despite my calling the hotel and letting them know after booking the room. I definitely will not be going back, and would not recommend. I’ve never left a negative review on Expedia before this…
2023년 9월에 2박 숙박함
답변 제공: Norm H. 님, 2023년 9월 12일
Dear Eric,Thank you for taking the time to provide your review and feedback. We apologize for the issues you experienced at the resort and not meeting your expectations. I understand we did not create the value you were looking for. I would love to speak to you in more detail. Please feel free to reach out to me at any time.Kind regards.Director of RoomsNorm Hutton

10/10 - 훌륭해요

Erika 님, Poway

좋아요: 직원 및 서비스
It looks amazing in pictures, but the rooms have old dust in every corner which is very yuck, I had to plug something and moved the night stand and the dust came out flying, you look at every corner and is dirty. The view was fantastic from our room and the ocean sound was great!!!. The in room dinning was fairly fast and the wait staff very nice and helpful, and we decided to eat in our room as the hostess for the restaurant was so snobbish and standoffish because we did not have a reservation. We were willing to wait, but chose to order in room service as it was not a welcoming welcome as paying guest of the hotel. That night only got worse as there was a false fire alarm at 2:something!! Yes, 2:00AM and nobody came to tell us it was a false alarm, we stood outside our room with other people trying to figure that out. When we checked out and I mentioned it, the front desk person acted like he had no idea. The other disappointment was that my electrical car could not be charged (either night) as they "only charge Teslas" which I found infuriating, in LA there is never an issue with charging at all hotels, so they need an adapter as the prevalence of so many more EVs will be a reality and the review may ensure the hotel invest in a $20 connector that I now carry. The pavlova dessert was fantastic. So, is the sound of the ocean, the view, and Pavlova enough for me to stay here and spend thousands of dollars at this resort again you ask when there are so many choices?
2023년 8월에 2박 숙박함
답변 제공: Norm H. 님, 2023년 9월 5일
Thank you for providing your valuable resort feedback. We apologize for the multiple issues you experienced at the resort. These issues shouldn't happen, and we are working on fixing these issues. We are also currently going through a full resort renovation and hope to see you in the future.

6/10 - 괜찮아요

VINCENT

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Not worth the price!
NO AC?!!? We paid $700+ for a room without AC during a hot stay? Had to open the doors, windows and fans, leaving no privacy. What a surprise! Also, no elevator to a wing with several floors. Not possible for older folk or disabled.
2023년 8월에 2박 숙박함
답변 제공: Norm H. 님, 2023년 9월 5일
Thank you for providing your feedback. We apologize for the issues you experienced at the resort. We are currently working on fixing the issues you experience and are going through a full renovation. We hope to see you again in the future.

6/10 - 괜찮아요

Luis

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
No Air Conditioning in Room only ceiling fan and room got warm even with windows open which we tried to maintain close due to proximity with pool and noise/privacy. Was charged for Valet although did not use this service and a room charge we did not make (both were refunded). Staff is not so friendly.
답변 제공: Norm H. 님, 2023년 9월 5일
Thank you for taking the time to review the resort and provide valuable feedback. We apologize that we didn't fully provide an exceptional guest experience. We are currently renovating our resort and will have air conditioning in every guest room this Spring. Please reach out to us with any further details or if you need anything in the future.

8/10 - 좋아요

Carrie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 3박 숙박함
답변 제공: Norm H. 님, 2023년 9월 5일
Thank you for taking the time to review the resort. Please let us know if there is anything we can do for you in the future.

8/10 - 좋아요

desiree 님, Lake Stevens

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Norm H. 님, 2023년 9월 5일
Thank you for taking time to review the resort.

8/10 - 좋아요

Mary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was fantastic. Our only problem was with housekeeping. Our tissue box ran out of tissues the first night there. It was never replaced the next three days. Used glasses in the room were not taken out or replaced. Outside of housekeeping, it is a wonderful resort.
2023년 8월에 3박 숙박함
답변 제공: Norm H. 님, 2023년 9월 5일
Thank you for taking the time to review the resort and provide us with valuable feedback. We apologize that housekeeping didn't fully provide an exceptional guest experience. We are here for you if you need anything in the future.

8/10 - 좋아요

nicoletta 님, redding

2023년 8월에 5박 숙박함
답변 제공: Norm H. 님, 2023년 11월 6일
Dear Nicoletta,Thank you for the review. Appreciate you being our guest at the resort and hope to welcome you back soon.Thanks again.

10/10 - 훌륭해요

Natalie

2023년 8월에 2박 숙박함
답변 제공: Norm H. 님, 2023년 11월 6일
Dear Natalie,Thank you for your review. We hope to welcome you back to the resort soon.Kind regards.

6/10 - 괜찮아요

michelle

좋아요: 청결 상태, 직원 및 서비스
2023년 8월에 3박 숙박함
답변 제공: Norm H. 님, 2023년 9월 5일
Thank you for taking the time to review the resort. We apologize that we didn't fully provide an exceptional guest experience. Please reach out to us with any further details or if you need anything in the future.

6/10 - 괜찮아요

Michelle

2023년 8월에 5박 숙박함
답변 제공: Norm H. 님, 2023년 8월 15일
Thank you for the review. We apologize we did not meet your expectations.

10/10 - 훌륭해요

Marine

2023년 8월에 2박 숙박함
답변 제공: Norm H. 님, 2023년 9월 5일
Thank you for the review.

10/10 - 훌륭해요

Jonathan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed for a few nights. Very friendly staff.
2023년 8월에 3박 숙박함
답변 제공: Norm H. 님, 2023년 8월 13일
Thank you for the review. Glad to hear our team took great care of you.

8/10 - 좋아요

Vivienne

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Not luxury but probably used to be
We spent 3 nights..overall the amenities and attentiveness of the staff would score high…however, this hotel needs a renovation..very rough around the edges.
2023년 8월에 3박 숙박함
답변 제공: Norm H. 님, 2023년 8월 11일
Thank you for the feedback. We will be going through a renovation this felly to reimagine the entire resort. We hope to see you again soon.

2/10 - 너무 별로예요

Abdullah

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Be aware.. there is no air conditioning in any of the rooms.. The place is not safe.. we lost our stuff while we were around the pool and no where to be found.. Not worth the amount of money paid to stay there... Rooms doesn't look like the Pictures.. much older and out dated..
2023년 8월에 2박 숙박함
답변 제공: Norm H. 님, 2023년 8월 11일
Thank you for your feedback. We apologize for everything you experienced and not meeting your expectations. We will be going through a full renovation this fall. We hope to see you again soon.

10/10 - 훌륭해요

Niki

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Amazing location cozy hotel but hotel is old heard next door voices all night.
2023년 8월에 3박 숙박함
답변 제공: Norm H. 님, 2023년 8월 10일
Thank you for your feedback and review.

6/10 - 괜찮아요

Jance

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Biggest Pro - sunset was amazing from beach front balcony!! Cons - Property is outdated, ac didn’t work well, valet was busy and rude, pool was crowded. I would expect way more for the cost. I’ve stayed in 2 star hotels that had nicer bathrooms. My beach front upgraded room had a 1960s bathtub faucet that leaked and went in and out of cold. Overall - I won’t come back unless they update the units or lower the price. I spent almost 800.00 for a 1 night stay. I would expect more for the cost. Again, the view and location are amazing. Worth at-least one stay, at a lower rate.
2023년 8월에 1박 숙박함
답변 제공: Norm H. 님, 2023년 8월 9일
Thank you for your review and feedback. We agree the view is simply amazing. We are about to start a full renovation this Fall. Hope to see you again soon.

8/10 - 좋아요

Alan 님, San Clemente

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our room was right over the ocean. Resort we were told is doing a remodel on it's rooms. That is needed.
2023년 8월에 2박 숙박함
답변 제공: Norm H. 님, 2023년 8월 9일
Thank you for your review and your feedback.

10/10 - 훌륭해요

Carmine

2023년 8월에 2박 숙박함
답변 제공: Norm H. 님, 2023년 9월 5일
Thank you for the 5 star review.

8/10 - 좋아요

Nicole

2023년 8월에 1박 숙박함
답변 제공: Norm H. 님, 2023년 8월 5일
Thank you for your review.

8/10 - 좋아요

????

2023년 8월에 2박 숙박함
답변 제공: Norm H. 님, 2023년 9월 5일
Thank you for your review.

10/10 - 훌륭해요

Arnd 님, Newport Beach

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great ocean view & access. Really enjoyed our time
2023년 7월에 2박 숙박함
답변 제공: Norm H. 님, 2023년 8월 5일
Thank you so much for the great review. Hope to see you again soon.