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예약 가능 여부 확인

브루스 호텔 여행 후기

3.5 out of 5
브루스 호텔
35 Cornwall Street, East Kilbride, Glasgow, Scotland

이용 후기

6.8
평점 10 - 훌륭해요. 615개 이용 후기 중 101개" "
평점 8 - 좋아요. 615개 이용 후기 중 240개" "
평점 6 - 괜찮아요. 615개 이용 후기 중 142개" "
평점 4 - 별로예요. 615개 이용 후기 중 73개" "
평점 2 - 너무 별로예요. 615개 이용 후기 중 59개" "

7.2/10

청결 상태

7.6/10

직원 및 서비스

6.8/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

10/10 - 훌륭해요

zia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was clean and had modern bathroom and adequate furnishings. Close to the shopping centre with plenty of parking available. Friendly staff and breakfast was good as well. No complaints at all and will likely stay there again soon.
2021년 12월에 1박 숙박함
답변 제공: The Management 님, 2021년 12월 20일
Zia, Thank you for choosing The Bruce Hotel for your recent travels to Glasgow. Commitment to service and guest satisfaction is a focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Regards, The Management

8/10 - 좋아요

Shirley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Return Visitor
Having used this hotel previously, we knew the layout and the routine/operation of it. My Husband described it as 'shabby chique' due to the age/decor within the hotel, stair carpets are badly worn & only service lift working (the guest lift hasn't worked for several years) We booked with breakfast which was nice albeit attention to detail could have been better via the waitress. We were greeted 'pleasantly' on several occassions by the numerous reception staff however there was one male receptionist that we felt was abrupt, cheeky and lacking good customer service skills. I wouldn't hesitate booking again as it was in a good central location for our needs. We did notice that on the 2nd floor there was a smell of stale cigarette smoke even though the rooms displayed no smoking signs.
2021년 12월에 1박 숙박함
답변 제공: The Management 님, 2021년 12월 15일
Shirley, Thank you for taking the time to leave us a review. We are glad you had a great experience staying with us. If there's anything we can do to make your stay more memorable next time, please do let us know. We look forward to welcoming you back again. Regards, The Management

4/10 - 별로예요

Syed

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Need a revamp, dirty rooms.
I asked for a complimentary 2 hours stay on the day of check out but they refused and instead asked for 10£ per hour. Very unprofessional and disappointing. I had to book for another day , so paid extra £31 for the stay. I would want it to be refunded back. The rooms were ok, but lamp shades were full of dust, toilet was full of spider webs. Carpets were dirty.
2021년 12월에 1박 숙박함
답변 제공: The Management 님, 2021년 12월 7일
Syed, Thank you for taking the time to leave us a review. We are sorry you didn't have a pleasant experience at The Bruce Hotel. We have taken on board your comments and will investigate this further, as this is unacceptable for a hotel who prides itself on commitment to service and guest satisfaction. We look forward to serving you again soon. Regards, The Management

2/10 - 너무 별로예요

John

2021년 11월에 1박 숙박함
답변 제공: The Management 님, 2021년 12월 1일
John, Thank you for taking the time to leave us a review. We are sorry you didn't have a pleasant experience at The Bruce Hotel. We have taken on board your comments and will investigate this further, as this is unacceptable for a hotel who prides itself on commitment to service and guest satisfaction. We look forward to serving you again soon. Regards, The Management

4/10 - 별로예요

Paul

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
I’ve heard of shabby chic but this is just shabby
The hotel is so run down it automatically puts you into a negative state of mind immediately. Carpets doors walls stairs everything was ragged torn and at least 40 years old. If I had known the hotel was like this I would never have booked. To cap it off the lift was broken too… and the free breakfast wasn’t available as the receptionist said “I have no idea what is happening with the kitchen. I don’t think anyone is there so there will be no breakfast”
2021년 11월에 1박 숙박함
답변 제공: The Management 님, 2021년 11월 29일
Paul, Thank you for taking the time to leave us a review. We are sorry you didn't have a pleasant experience at The Bruce Hotel. We have taken on board your comments and will investigate this further, as this is unacceptable for a hotel who prides itself on commitment to service and guest satisfaction. We look forward to serving you again soon. Regards, The Management

8/10 - 좋아요

Stuart

2021년 11월에 1박 숙박함
답변 제공: The Management 님, 2021년 11월 29일
Stuart, Thank you for taking the time to leave us a review. We are glad you had a great experience staying with us. If there's anything we can do to make your stay more memorable next time, please do let us know. We look forward to welcoming you back again. Regards, The Management

10/10 - 훌륭해요

loraine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 11월에 1박 숙박함
답변 제공: The Management 님, 2021년 11월 22일
Loraine, Thank you for choosing The Bruce Hotel for your recent travels to Glasgow. Commitment to service and guest satisfaction is a focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Regards, The Management

6/10 - 괜찮아요

Thomas

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Cheap basic hotel . Breakfast server appeared overwhelmed. Self serve continental breakfast empty ( no cutlery, glasses bread , juice all at one time ) . Had to ask for it to be replenished. Quality of cooked breakfast ok . Noted excellent cleaning of tables etc in dining area .
2021년 10월에 1박 숙박함
답변 제공: The Management 님, 2021년 10월 28일
Thomas, Thank you for taking the time to leave us a review. We are glad you had a good experience staying with us. If there's anything we can do to make your stay more memorable next time, please do let us know. We look forward to welcoming you back again. Regards, The Management

8/10 - 좋아요

Paul

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Was more than happy with the room and hotel for what I paid was good value
2021년 10월에 11박 숙박함
답변 제공: The Management 님, 2021년 10월 18일
Paul, Thank you for taking the time to leave us a review. We are glad you had a great experience staying with us. If there's anything we can do to make your stay more memorable next time, please do let us know. We look forward to welcoming you back again. Regards, The Management

10/10 - 훌륭해요

Melissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 10월에 1박 숙박함
답변 제공: The Management 님, 2021년 10월 16일
Melissa, Thank you for choosing The Bruce Hotel for your recent travels to Glasgow. Commitment to service and guest satisfaction is a focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Regards, The Management

4/10 - 별로예요

Alan

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very old and run down building with poor parking. guys on reception late afternoon and late evening not really friendly. Bed sheets had marks on them.
2021년 10월에 1박 숙박함
답변 제공: The Management 님, 2021년 10월 5일
Alan, Thank you for taking the time to leave us a review. We are sorry you didn't have a pleasant experience at The Bruce Hotel. We have taken on board your comments and will investigate this further, as this is unacceptable for a hotel who prides itself on commitment to service and guest satisfaction. We look forward to serving you again soon. Regards, The Management

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 객실의 편안함
별로예요: 청결 상태
Reduced rate stay
Experienced a few issues but staff did sort them out promtly and in the end we had a very comfortable night. First room had not been serviced, second room the TV didn't work but the third was great and recently renovated. A few flies and a puddle from a leaky window. Car park was also unsecured which wasn't well advertised prior to booking. Overall for the reduced rate paid, we got what we expected.
2021년 10월에 1박 숙박함
답변 제공: The Management 님, 2021년 10월 4일
Sirs, Thank you for taking the time to leave us a review. We are sorry you didn't have a pleasant experience at The Bruce Hotel. We have taken on board your comments and will investigate this further, as this is unacceptable for a hotel who prides itself on commitment to service and guest satisfaction. We look forward to serving you again soon. Regards, The Management

10/10 - 훌륭해요

Kim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A good night stay
Although the corridors need upgraded the hotel was very clean and tidy. Our room had been refurbished to a high standard. I was very impressed. Neighbouring room was noisy until 6am however not hotels fault and we didn’t complain. I have recommended this hotel already to friends and family
2021년 9월에 1박 숙박함
답변 제공: The Management 님, 2021년 9월 28일
Kim, Thank you for choosing The Bruce Hotel for your recent travels to Glasgow. Commitment to service and guest satisfaction is a focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Regards, The Management

8/10 - 좋아요

Madison

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good overall experience
2021년 9월에 1박 숙박함
답변 제공: The Management 님, 2021년 9월 28일
Madison, Thank you for taking the time to leave us a review. We are glad you had a great experience staying with us. If there's anything we can do to make your stay more memorable next time, please do let us know. We look forward to welcoming you back again. Regards, The Management

8/10 - 좋아요

Caroline

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
All good
We stayed one night, very reasonable, shame that the restaurant and bar have had to shut. Good that some refurbishment is taking place, but generally comfortable and friendly.
2021년 9월에 1박 숙박함
답변 제공: The Management 님, 2021년 9월 21일
Caroline Thank you for taking the time to leave us a review. We are glad you had a great experience staying with us. If there's anything we can do to make your stay more memorable next time, please do let us know. We look forward to welcoming you back again. Regards, The Management

6/10 - 괜찮아요

Andrew

좋아요: 직원 및 서비스
Not as pictured
Hotel itself was pleasant enough. However our room was lacking. The bathroom was not as pictures on the site when booking, seems improvements are ongoing and we had a bathroom with a really ages shower. Cracked tiles and dirty grouting. The shower was fixed..so could not be adjusted. Bedding was clean however the sheet was too small to properly cover the mattress. Reception staff were very welcoming and helpful.
2021년 9월에 3박 숙박함
답변 제공: The Management 님, 2021년 9월 20일
Andrew, Thank you for taking the time to leave us a review. We are sorry you didn't have a pleasant experience at The Bruce Hotel. We have taken on board your comments and will investigate this further, as this is unacceptable for a hotel who prides itself on commitment to service and guest satisfaction. We look forward to serving you again soon. Regards, The Management

2/10 - 너무 별로예요

Gordon

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The worst hotel I've ever stayed in.
The Bruce Hotel was filthy and the corridor stank of cigarette smoke. We were booked in for 4 nights but booked out after 2 as we couldn't stand the lack of cleanliness.
2021년 9월에 4박 숙박함
답변 제공: The Management 님, 2021년 9월 14일
Gordon, Thank you for taking the time to leave us a review. We are sorry you didn't have a pleasant experience at The Bruce Hotel. We look forward to serving you again soon. Regards, The Management

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 2박 숙박함
답변 제공: The Management 님, 2021년 9월 13일
Sirs, Thank you for taking the time to leave us a review. We are glad you had a great experience staying with us. If there's anything we can do to make your stay more memorable next time, please do let us know. We look forward to welcoming you back again. Regards, The Management

8/10 - 좋아요

Bob

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cheap
Comfortable cheap hotel. New owners coming in. All the doors slam shut
2021년 9월에 1박 숙박함
답변 제공: The Management 님, 2021년 9월 11일
Bob, Thank you for taking the time to leave us a review. We are glad you had a good experience staying with us. If there's anything we can do to make your stay more memorable next time, please do let us know. We look forward to welcoming you back again. Regards, The Management

8/10 - 좋아요

Paul

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Comfortable bed.
Nice hotel with a comfortablebed, check in staff fantastic. Onsite underground parking is a bit dingy, could do with brightening up and better lighting. Stairs from carpark to reception need new carpeting as very soiled and spoils the overall feel of a nice hotel. Would I stay again? Yes.
2021년 9월에 1박 숙박함
답변 제공: The Management 님, 2021년 9월 11일
Paul, Thank you for taking the time to leave us a review. We are glad you had a good experience staying with us. If there's anything we can do to make your stay more memorable next time, please do let us know. We look forward to welcoming you back again. Regards, The Management

10/10 - 훌륭해요

Gordon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 2박 숙박함
답변 제공: The Management 님, 2021년 9월 6일
Gordon, Thank you for choosing The Bruce Hotel for your recent travels to Glasgow. Commitment to service and guest satisfaction is a focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Regards, The Management

10/10 - 훌륭해요

Uzoma

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable
It was comfortable and lovely staff.
2021년 8월에 7박 숙박함
답변 제공: The Management 님, 2021년 9월 6일
Uzoma, Thank you for choosing The Bruce Hotel for your recent travels to Glasgow. Commitment to service and guest satisfaction is a focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Regards, The Management

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Beware of staff very rude
The staff was very rude told us if we didn’t like it go somewhere else,asked where the nearest place to get food from after travelling 11 hours and stuck in traffic to be told google it absolutely won’t be back the lift was disgustingly filthy
2021년 8월에 2박 숙박함
답변 제공: The Management 님, 2021년 9월 1일
Stefan, Thank you for taking the time to leave us a review. We are sorry you didn't have a pleasant experience at The Bruce Hotel. We have taken on board your comments and will investigate this further, as this is unacceptable for a hotel who prides itself on commitment to service and guest satisfaction. We look forward to serving you again soon. Regards, The Management

8/10 - 좋아요

Ian

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
Nice for a night or two
Floor we stayed on was nice, however other floors we in reno phase. Limited breakfast, so we didnt have any.
2021년 8월에 1박 숙박함
답변 제공: The Management 님, 2021년 9월 1일
Ian, Thank you for taking the time to leave us a review. We are glad you had a great experience staying with us. If there's anything we can do to make your stay more memorable next time, please do let us know. We look forward to welcoming you back again. Regards, The Management

10/10 - 훌륭해요

Raashi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing value!!
Amazing value for money! And great grab and go breakfast during Covid times! Perfect location close to all anemities. Thanks for having us ! Staff were all very friendly and helpful!
2021년 8월에 1박 숙박함
답변 제공: The Management 님, 2021년 8월 31일
Raashi, Thank you for choosing The Bruce Hotel for your recent travels to Glasgow. Commitment to service and guest satisfaction is a focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Regards, The Management

8/10 - 좋아요

Haroon

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
It’s all ok but WiFi service was down
2021년 8월에 4박 숙박함
답변 제공: The Management 님, 2021년 9월 11일
Haroon, Thank you for taking the time to leave us a review. We are glad you had a great experience staying with us. If there's anything we can do to make your stay more memorable next time, please do let us know. We look forward to welcoming you back again. Regards, The Management

2/10 - 너무 별로예요

Ian

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay at The Bruce Hotel
On arrival was informed that not only the Resturant was closed but the whole kitchen & dining room was closed so no breakfast available only a very poor selection was available as a ‘grab & go’. Room faced onto the road which although was quiet at night soon got busy & noisy in the morning. Room was cluttered with mirrors, pictures & other forms of artwork. Rest of hotel looked worn & tired, needing dressing up & redecorating.
2021년 8월에 1박 숙박함
답변 제공: The Management 님, 2021년 8월 26일
Ian, Thank you for taking the time to leave us a review. We are sorry you didn't have a pleasant experience at The Bruce Hotel. We have taken on board your comments and will investigate this further, as this is unacceptable for a hotel who prides itself on commitment to service and guest satisfaction. We look forward to serving you again soon. Regards, The Management

8/10 - 좋아요

Michael

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 7박 숙박함
답변 제공: The Management 님, 2021년 8월 26일
Michael, Thank you for taking the time to leave us a review. We are glad you had a good experience staying with us. If there's anything we can do to make your stay more memorable next time, please do let us know. We look forward to welcoming you back again. Regards, The Management

6/10 - 괜찮아요

Derek

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 1박 숙박함
답변 제공: The Management 님, 2021년 8월 26일
Derek, Thank you for taking the time to leave us a review. We are glad you had a good experience staying with us. If there's anything we can do to make your stay more memorable next time, please do let us know. We look forward to welcoming you back again. Regards, The Management

10/10 - 훌륭해요

Sarah

2021년 8월에 1박 숙박함
답변 제공: The Management 님, 2021년 9월 16일
Sarah, Thank you for choosing The Bruce Hotel for your recent travels to Glasgow. Commitment to service and guest satisfaction is a focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Regards, The Management

4/10 - 별로예요

Robert

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Was disappointed it was not a vooked breakfast .guy at check in didnt seem interested we ordered our take away breakfast he mever evem wtote our roomnumber down.went for to collect it nxt day and they didnt have our order Think you should be told when booking that its a cold breakfast and that bar and restuarant are both closed .if it was not for shopping centre opened to get something to eat you would not get any food
2021년 8월에 2박 숙박함
답변 제공: The Management 님, 2021년 8월 26일
Robert, Thank you for taking the time to leave us a review. We are sorry you didn't have a pleasant experience at The Bruce Hotel. We have taken on board your comments and will investigate this further, as this is unacceptable for a hotel who prides itself on commitment to service and guest satisfaction. We look forward to serving you again soon. Regards, The Management

10/10 - 훌륭해요

Amber

2021년 8월에 1박 숙박함

10/10 - 훌륭해요

Norman

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 1박 숙박함
답변 제공: The Management 님, 2021년 8월 20일
Norman, Thank you for choosing The Bruce Hotel for your recent travels to Glasgow. Commitment to service and guest satisfaction is a focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Regards, The Management

6/10 - 괜찮아요

Joseph

좋아요: 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Probably was a top class hotel in its day. Tired and grubby looking,room not clean no restaurants or bar open. Breakfast served in a bag overall we were not impressed
2021년 8월에 1박 숙박함
답변 제공: The Management 님, 2021년 9월 16일
Joseph, Thank you for taking the time to leave us a review. We are sorry you didn't have a pleasant experience at The Bruce Hotel. We have taken on board your comments and will investigate this further. We look forward to serving you again soon. Regards, The Management

8/10 - 좋아요

Leanne

2021년 8월에 1박 숙박함
답변 제공: The Management 님, 2021년 9월 16일
Leanne, Thank you for taking the time to leave us a review. We are glad you had a good experience staying with us. If there's anything we can do to make your stay more memorable next time, please do let us know. We look forward to welcoming you back again. Regards, The Management

6/10 - 괜찮아요

Safina kayani

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2021년 8월에 1박 숙박함
답변 제공: The Management 님, 2021년 8월 13일
Safina, Thank you for taking the time to leave us a review. We are glad you had a good experience staying with us. If there's anything we can do to make your stay more memorable next time, please do let us know. We look forward to welcoming you back again. Regards, The Management

8/10 - 좋아요

Mark

2021년 8월에 1박 숙박함
답변 제공: The Management 님, 2021년 9월 16일
Mark, Thank you for taking the time to leave us a review. We are glad you had a great experience staying with us. If there's anything we can do to make your stay more memorable next time, please do let us know. We look forward to welcoming you back again. Regards, The Management

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location was superb, staff were very friendly and helpful, room clear and tidy
2021년 8월에 3박 숙박함
답변 제공: The Management 님, 2021년 8월 11일
Sirs, Thank you for taking the time to leave us a review. We are glad you had a great experience staying with us. If there's anything we can do to make your stay more memorable next time, please do let us know. We look forward to welcoming you back again. Regards, The Management

8/10 - 좋아요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I did like the service
2021년 8월에 4박 숙박함
답변 제공: The Management 님, 2021년 8월 9일
Dear Sirs, Thank you for taking the time to leave us a review. We are glad you had a great experience staying with us. If there's anything we can do to make your stay more memorable next time, please do let us know. We look forward to welcoming you back again. Regards, The Management

2/10 - 너무 별로예요

Irene

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The worst hotel ever
Our experience was terrible. On arrival after an eight hour car journey we were advised that there was no restaurant or bar facilities. There was only one staff member on site covering reception, so no management to complain to. We then had to leave the hotel and search for somewhere to eat. Got back to the hotel to our room only to discover that the TV didn't work. There was no batteries in the remote control. Night Porter put batteries into the remote but TV still didn't work. We then discovered that it was the wrong remote for the tv, so he changed the remote and finally got tv to work. The bed was extremely uncomfortable, therefore, had a really bad nights sleep. In the morning I needed to use the hair dryer but unfortunately the attachments didn't fit, so had to go to reception and ask them to replace it. We were unfortunately booked into this hotel for another two nights, and in that time there were no staff or management. If you wanted to change bedding then you had to do it yourself. In my opinion this hotel should never have been opened as they were unable to provide any service. There was nothing on their web site stating that there were no facilites, otherwise I would never have booked. In fact they were advertising their new restaurant. On checking out I asked reception to pass on my complaints to management and was assured that someone would contact me. I have been home now for over a week and no one from the Bruce hotel has been in touch.
2021년 7월에 3박 숙박함
답변 제공: The Management 님, 2021년 8월 9일
Dear Sirs, Thank you for taking the time to leave us a review. We are sorry you didn't have a pleasant experience at The Bruce Hotel. We have taken on board your comments and will investigate this further, as this is unacceptable for a hotel who prides itself on commitment to service and guest satisfaction. We look forward to serving you again soon. Regards, The Management

4/10 - 별로예요

Stuart

좋아요: 청결 상태
Disappointing
Had been told before booking that the restaurant would be closed. No idea why, but the was fair enough. However when we arrived the place was like a funeral home. No music playing at at or any ambience. Not only that but the bar was closed as well !! Rory, the receptionist, was brilliant. Couldn’t have been more helpful and was so apologetic. The room was dismal. Nowhere to sit. This was an upgraded room so who knows what the standard was like ? Rory offered us another room but it wasn’t much better. We actually decided to cut our losses and went to a different hotel. My other half had told me great things about this hotel, but on this showing, I wouldn’t hurry back. Owners should probably listen to what their staff say !!!
2021년 7월에 1박 숙박함
답변 제공: The Management 님, 2021년 8월 7일
Stuart, Thank you for taking the time to leave us a review. We are sorry you didn't have a pleasant experience at The Bruce Hotel. We have taken on board your comments and will investigate this further, as this is unacceptable for a hotel who prides itself on commitment to service and guest satisfaction. We look forward to serving you again soon. Regards, The Management

10/10 - 훌륭해요

Andrew

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel
Great hotel and staff
2021년 7월에 3박 숙박함
답변 제공: The Management 님, 2021년 8월 5일
Andrew, Thank you for taking the time to leave us a review. We are glad you had a great experience staying with us. If there's anything we can do to make your stay more memorable next time, please do let us know. We look forward to welcoming you back again. Regards, The Management

8/10 - 좋아요

Andrew

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ok
A little bit dated but clean enough . Friendly staff and room well kitted out. Kettle tea and coffee iron and board hairdryer trouser press TV
2021년 8월에 1박 숙박함
답변 제공: The Management 님, 2021년 8월 3일
Andrew, Thank you for taking the time to leave us a review. We are glad you had a good experience staying with us. If there's anything we can do to make your stay more memorable next time, please do let us know. We look forward to welcoming you back again. Regards, The Management

6/10 - 괜찮아요

Cheryl

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
5 for staff 0 not clean
Nice cheek in the carpets nd gd clean room had a shower no bath the rooms need look at staff very nice
2021년 7월에 2박 숙박함
답변 제공: The Management 님, 2021년 8월 3일
Cheryl, Thank you for taking the time to leave us a review. We are sorry you didn't have a pleasant experience at The Bruce Hotel. We have taken on board your comments and will investigate this further, as this is unacceptable for a hotel who prides itself on commitment to service and guest satisfaction. We look forward to serving you again soon. Regards, The Management

4/10 - 별로예요

Alex

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 객실의 편안함
Old fashioned
Room needed updating
2021년 7월에 2박 숙박함
답변 제공: The Management 님, 2021년 9월 20일
Alex, Thank you for taking the time to leave us a review. We are sorry you didn't have a pleasant experience at The Bruce Hotel. We have taken on board your comments and will investigate this further, as this is unacceptable for a hotel who prides itself on commitment to service and guest satisfaction. We look forward to serving you again soon. Regards, The Management

10/10 - 훌륭해요

Sharon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 1박 숙박함
답변 제공: The Management 님, 2021년 7월 19일
Sharon, Thank you for choosing The Bruce Hotel for your recent travels to Glasgow. Commitment to service and guest satisfaction is a focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Regards, The Management

8/10 - 좋아요

Fred

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 1박 숙박함
답변 제공: The Management 님, 2021년 7월 19일
Fred, Thank you for taking the time to leave us a review. We are glad you had a great experience staying with us. If there's anything we can do to make your stay more memorable next time, please do let us know. We look forward to welcoming you back again. Regards, The Management

8/10 - 좋아요

Stephen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Shop till you drop
Location is fab , right in largest Scottish shopping centre, plenty of bars and restaurants,
2021년 7월에 1박 숙박함
답변 제공: The Management 님, 2021년 7월 19일
Stephen, Thank you for taking the time to leave us a review. We are glad you had a great experience staying with us. If there's anything we can do to make your stay more memorable next time, please do let us know. We look forward to welcoming you back again. Regards, The Management

2/10 - 너무 별로예요

Lawrie

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bruce hotel disaster
My room had an absolutely foul smell from start to finish. The customer service was terrible as I wasn’t even shown where my room was. The bath room was extremelly dirty, I wouldn’t have even used the bath as it looked as if it hadn’t been used for weeks. My room was so uncomfortable I felt like I was lying in dirt. Both me and my friend were extremelly unimpressed.
2021년 7월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Staff very friendly and helpful. Parking challenging at times. Mattress on bed has seen better days. The room phone did not work at all, but over all fine for the price.
2021년 7월에 3박 숙박함
답변 제공: The Management 님, 2021년 7월 14일
Sir/Madam, Thank you for taking the time to leave us a review. We are glad you had a good experience staying with us. If there's anything we can do to make your stay more memorable next time, please do let us know. We look forward to welcoming you back again. Regards, The Management